Black Hotel

Prepaid room wasn’t available

Comped us to another hotel, but it was late and inconvenient.

Prepaid room was sold to acccomidate large block of bookings. Hotel manager said they had no way of contacting us, but I gave my phone number when I paid for the reservation???

THe location the look ok the hotel and the atmospere

the breakfast was good

the ceiling was too low in the room. my watch was stolen. (left watch in room and called within an hour to have them hold it for us and they said it wasn't in the room) we know it was left in the room. To us it was stolen by staff.

one good recommendation for a restaurant in Rome; one helpful waiter

Very disorganised, no record keeping re:minor changes to reservations; an extremely rude and un-informed reception staff. Poor location with nothing of interest within walking distance. Very dark internally including in stairwells. Negative atmosphere, unhelpful + not particularly warm or polite or welcoming

The hotel is very good, excellent place to stay, food at breakfast ok

Location is absolutely uncommunicative, no proper transportation apart from taxi, stuff not at the most cooperative, restaurant a little expensive