Frustrating experience
Плюси: I rent cars often, and it's mostly fine.
Мінуси: I rented a car online and on the day to pick it up, but i ended up getting into the airport a couple of hours after I had put my rental down to start. By the time I got to the counter, I was 2.5 hours past my start time. The guy that worked there just looked at me and said, "Oh I'm sorry, but we rented your car since we thought you were a no-show. There are actually no other cars left here at the airport to rent." (It was a smaller airport.) Sure enough, nothing was left. Fine, understandable, but they still charged me for the entire week, saying "Oh, well this was a guaranteed rental." To which I said, "Well then if it was guaranteed, it should have sat in that parking lot for a week whether or not I came to pick it up."
So I got picked up, drove to the other side of town to the other hertz rental place which thankfully still had cars, and finally got one. The girl at the counter had to talk to a few people to allow me to switch my ("guaranteed") rental to that location, and then they ended up charging me a (small, but still) fee for changing the location. At that point, I was already half an hour late for where I was supposed to be and didn't have the time to fight it since I just needed to get on the road.
It all worked out, though a bit frustratingly, and it just caused a lot of trouble with schedule. In the end, I'm just frustrated that I got charged to move the rental. Not sure I'll be renting hertz in the future if I can avoid it.
