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There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!
The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!
The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.
While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
Amateur front desk staff and missing informations
Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.
Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!
The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.
Facilities, food, service
internet and web connection wifi did not work
Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast
I wished the room's shower had had a door for privacy (second floor)
Cool design, friendly staff, good restaurant, close to airport
slow wi-fi, no workspace for business traveler, small gym
the design of the hotel
Rooms were modern, hallways narrow and dark. Only 2 English speaking television stations (CNN, BBC News). Internet access was simple and reasonable. Staff were very efficient and polite.
Breakfast was very expensive (25 Euros) for a buffet. This is more than double what the price should have been. No desk the room, so had to use a small coffee table for business and computer requirements.
Thi is one of the best hotel in Madrid, one of the best in the world. I'm travelling alot, but this is the best hotel i've staied in. The desing is different in each room, in the room u have a real king size bad. The service is perfect. Donstairs there is a restaurant, i would recomment to visit it. I'll come back again.)
nothing at all.
The Silken Puerta America is a very well designed hotel. It is completely different to any other hotel I have experienced before.
The location was poor, being 5kms from Sol / Plaza Major, which is a little too far to walk. Perhaps if they offered a shuttle service to drop guests into town.
Design of the room and bars.
SPA is very small and poor.
Staff were very professional and discreet. Room was funky and I loved the circular bed and huge tv screen. 1 minute from metro which is clean, cheap, cool and frequent. Nicely finished, Great towels, robes and bedlinen as well as plentiful toiletries. Make sure you overlook the road and are not overlooked by the blocks of flats on the other side....
Only 2 floors are no smoking, limiting choice of room styles. Spa is not a spa - just a small pool with a room off it for beauty treatments or else a massage in a room on 4th floor (but then I got to see another room style!).
elevator malfunction and not capable for so many people. I have to wait 10 minutes or even longer for it. Emergency exit were locked and only opened in the basement
design excelent, breakfast also!
swimming and SPA closed, diffucult to adjust temp in room
The concierge, Jose Maria is amazing. Great place.
Hotel Puerta América (Мадрид, Просперідад), Посольство США і Пасео-де-ла-Кастельяна знаходяться за 5 хв їзди на автомобілі одне від одного. Пропонуються такі вигоди: безкоштовний високошвидкісний (дротовий) доступ до Інтернету, бізнес-центр та пришвидшена реєстрація. Самостійне паркування (за додаткову плату) є на території.
на основі 5 610 відгуків
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