One of the worst air fly I haven’t see no respect for the customers I lost my packages a lot of delay lost my fly to Los Angeles and no respect for our time
The flight crew was very attentive, loved that we got 2 full meals on this flight!! The way it is now a days where you have to pay extra for every little thing, the meals, wine and thoughtful care package we received really go a long way. Loved Turkish Airlines!
Plane was packed. Lots of screaming babies. No leg room. Very uncomfortable for such a long flight. Could not change seats during check in. Too many unmasked people. Seats were too close together. The staff was great though.
Everything was wonderful but the only thing is the kids running around and screaming. Other wise, I am very satisfied.
Плюси: "Nothing at all,I had a horrible flight"
Мінуси: "timing and be more respectful to the costumers, and be nice"
Плюси: "Comfortable seat."
Мінуси: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Мінуси: "Nothing as could think of."
Плюси: "Being a regular traveler I was blown away and how the staff went above and beyond to be courteous and helpful!!! Great job Turkish Airlines. You got it right!"
Мінуси: "I was in business class with flat bed seats and it was not as private as with other airlines. The seat was more hard than I expected. But overall it was a great value for a business class ticket"
Плюси: "The check in was with a smile and a good service"
Мінуси: "The terminal was separated from the duty free and it was prostrating they all the shops were an available including the tax free refund."
Плюси: "almost nothing."
Мінуси: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat."
Плюси: "We loved everything about our flight, plane was so quiet and service was amazing"
Мінуси: "my luggage didn't arrive"
Плюси: "Excellent service from ticket agents, cabin stewards, etc."
Мінуси: "Because we were late, my baggage didn't get transferred. I had to ask around to find out who handles Turkish air baggage issues in Tel Aviv. I found out within a out half an hour what would happen -- you had them delivered to where I was staying the next day. It all went smoothly and fortunately I had allowed extra time after I arrived ... no problems. And the people who handled your baggage claims were professional."
Плюси: "great selection of movies"
Мінуси: "heat, small seats."
Плюси: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Мінуси: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Плюси: "Food was good"
Мінуси: "I had to wait until 9am when the counter for baggage registration was open. I arrived to Madrid from Lima at 5.30 am"
Мінуси: "It was fantastic"
Плюси: "Service and team"
Мінуси: "Plane was very warm and should be moderately air conditioned"
Плюси: "Crew, food, and beverages given were all excellent."
Плюси: "The flight didn't take too long"
Мінуси: "The staff at the airport is really rude and just tries to push you off to another person. When you do finally talk to someone they will give you a short blunt answer and try to get rid of you. The WiFi is horrible and hardly works. There aren't any quiet places to sleep and many of the phone charging stations cost money."
Плюси: "Staff are EXCELLENT"
Мінуси: "Internet was spotty."
Мінуси: "Love your airline. Boarding process is your weak spot."
Плюси: "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
Мінуси: "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."
Плюси: "All of it best flying experience to date"
Плюси: "Crew members were nice People were good at check in as well"
Мінуси: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Мінуси: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Плюси: "The food was good and the entertainment selection was good."
Мінуси: "I landed in Istanbul for a 19 hour layover. I previously made arrangements to stay at an Airbnb nearby. I was made aware that a Visa is required while attempting to go through passport control. I had to leave the line I spent 30 minutes waiting in to go get a Visa for 25 Euros. I was never informed of this requirement by Kayak or Turkish Air. It was a very frustrating experience and an added expense for which I expect to be reimbursed."
Плюси: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Плюси: "food was good."
Мінуси: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."
Мінуси: "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"
Плюси: "I look forward to flying with Turkish Airlines in the future. Thanks for a good trip."
Плюси: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
Плюси: "Food and the service"
Мінуси: "Ground crew, misleading information"
Плюси: "Wide sits, great food, very organized. Very helpful stuff."
Мінуси: "It was just great"
Плюси: "The staff were all very pleasant. The food service was efficient and tasted good. The cabin was comfortable and there was plenty of entertainment in my seat display. I would fly them again."
Мінуси: "The flight was VERY long, from Istanbul to Los Angeles. I'm over 6 feet tall so it was difficult to sleep but there is very little the airline can do about this."
Плюси: "I liked the entertainment options during the flight."
Мінуси: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Плюси: "Food and entertainment were good. Crew was pleasant and attentive. Flying in business class with them is always nice. There was a lof of leg room and nice seats that go almost fully reclining."
Мінуси: "Where to start from? Got off the plane from the flight from Barcelona to Istanbul, to connect to New York and first thing this woman insists that me and my friend should go to exit and baggage claim instead of international transfers. My friend had to get a visa at check out and all the trouble of trying to get back into the gate simply because of a STUPID AIRPORT STAFF who doesn't know what they are doing. I have had trouble before with airport staff who doesn't know what they are doing or give wrong directions. That is why will avoid flying with them to Europe."
Плюси: "The service"
Мінуси: "I honestly think the flight it self was a good experience for me y really don't have any negative thing to say about the airline"
Мінуси: "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"
Плюси: "entertainment was excellent the crew was nice"
Мінуси: "teh landing was tough the boarding was late"
Плюси: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Мінуси: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"
Плюси: "everything was good and don rhith"
Плюси: "I was able 3 soccer games live during the flight. Food was also very good."
Плюси: "The crew is excellent"
Мінуси: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Плюси: "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
Мінуси: "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
Плюси: "The food and service"