The price but the service was poor and the staff was very rough and unfriendly.
Плюси: "New plane, comfortable seats, very nice flight attendants."
Мінуси: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."
Мінуси: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Мінуси: "Improve customer servive"
Мінуси: "The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines"
Плюси: "Roomy, offered water"
Мінуси: "Food selection"
Плюси: "Excellent crew, generous service, excellent vegetarian meals (my request), great help on telephone prior to flight"
Мінуси: "The flight was delayed but we were not given any information. Bathrooms dirty towards end of flight."
Мінуси: "The flight got canceled"
Мінуси: "Flight could not taken off in 7 hours delay"
Плюси: "Crew was nice!"
Мінуси: "It was an old plane"
Плюси: "Ground crew (checkin counter) was very nice."
Мінуси: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
Плюси: "Crew was OK"
Мінуси: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"
Плюси: "Pilots did a very good job"
Плюси: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Плюси: "Food/drink options"
Мінуси: "Customer service"
Мінуси: "the above"
Мінуси: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Плюси: "Flight was fine, and on-board crew was polite and helpful."
Мінуси: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."
Мінуси: "Boarding started on time yet we took off an hour late"
Мінуси: "Still waiting for our luggage two hours after deplaning. The luggage has not been unloaded from the plane. Hundreds of people still waiting This is unacceptable"
Мінуси: "Flight delayed six hours. Never notified"
Плюси: "Service and overall experience"
Мінуси: "Media system was not working correctly"
Плюси: "טיסה מהירה"
Мінуси: "יצא באיחור של 50 דקות"
Плюси: "my flight canceled from WAW to EWR"
Мінуси: "my flight canceled from WAW to EWR"
Мінуси: "2 hours late !!!"
Плюси: "Your crew manager was being very arrogant.. No tolerance at all"
Плюси: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Мінуси: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Плюси: "Crew was friendly."
Мінуси: "Calling the trip 'business class' is simply a bad lie. While it is common in Europe to give this dirty nasty lie do not mistake this flight to a 'business class'. It is simply that you get same seats and spacing as in the other torture chamber known as "economy" which I call cattle class (I suspect they would not let them fly cattle in those conditions). This lie is based on leaving the middle seat empty. Otherwise teh torture is the same. In short I hope someone will sue the SOB that invented this concept and that was allowed to call this 'business class'. It is nothing short of a fraud."
Мінуси: "The flight was cancelled"
Плюси: "This time I found an ail place"
Плюси: "Very good pilots, good flight without any noise or air pockets."
Мінуси: "The flight back departed in a delay of 40 minutes, we lended very late."
Мінуси: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Мінуси: "We were delayed. I was also asked to switch seats and was placed next to an ultra orthodox family, who was NOT happy to be seated next to a woman. This put me in an extremely uncomfortable situation, and the crew was not helpful in helping me resolve this. I basically had to go back and undo the switch myself - I would like to point out that the airline has just as much responsibility to protect me and my rights as they do to protect the other passengers, and I feel they fell short."
Плюси: "Check-in smooth. Flight attendants pleasant, professional and service-oriented."
Мінуси: "In-flight entertainment offered a very conventional set of movies from which to select."
Плюси: "It was on time"
Мінуси: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."
Плюси: "Getting off at the end"
Мінуси: "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."
Мінуси: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"
Мінуси: "The airline left bagages of 30 passengers at Origen since AC was too small. Two hours at the airport to file report, have to wait for next flight Never again LOT"
Мінуси: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."
Плюси: "Crew was polite and efficient."
Плюси: "Newer plane. More efficient boarding process."
Мінуси: "No entertainment system at all."
Плюси: "The staff serve nice"
Мінуси: "Chronic failure in flight schedules"
Мінуси: "No entertainment on that flight"
Плюси: "All the rest"
Мінуси: "I bought economy ticket, yet I had to pay extra for my suitcase"
Плюси: "The flight was on time. No delays."
Мінуси: "It was nothing I did not like this time."