Boarding was fast.The airplane was small, and was shaking in the the sky a lot.
My family of four have to sit four different seat. It was never imagined such kind of flight.
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
Poor boarding. Missed connecting flight. Had to stay in airport for 7 extra hours. Meal was provided but no accommodation provided and no lay flat seats. Would have been satisfied if a place to stay were provided for
Better boarding system than just 4 zones. Within each zone, boarding needs to be done with specific rows at a time.
Please refer to comments on previous flight.
The service is top notch, and they really make you feel valued and comfortable.
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Плюси: "i was told i miss my flight by 5 min and and they told me they wil book mw next flight and gave me a phone number when i called the ph9ne number i was given they asked ms 1400$ more and that was for a week latter flight when i asked for atleast refund or flight cridet they dniede me and wasnt even want talk to me."
Мінуси: "make it right by giving me my flight cdidet oroney back aince i was dnied."
Плюси: "Crew was great. They made up for mistakes in a positive and amenable way."
Мінуси: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Плюси: "The crew was amazing!"
Мінуси: "The internet service was not working!"
Плюси: "Crew was very accommodating"
Мінуси: "Many of the entertainment systems were broken."
Плюси: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Плюси: "food ok, economy seats not too bad"
Мінуси: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Плюси: "seat space with leg room."
Плюси: "Friendly service with smile."
Мінуси: "Weight restrictions for carry on. I had a computer backpack along with a carry on bag which I have always taken with me on other airlines but it was not so here without paying extra charge for it."
Мінуси: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Плюси: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Мінуси: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Плюси: "So many movies to spend flight time with great crew"
Мінуси: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Плюси: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Мінуси: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Мінуси: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Плюси: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Плюси: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Мінуси: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Плюси: "Food was excellent. Service was excellent."
Мінуси: "Entertainment was limited."
Мінуси: "I missed my flight from Nairobi to kisumu"
Плюси: "Transit 9 hours without hotel"
Плюси: "quick eficient"
Мінуси: "long flight"
Плюси: "Hosted services"
Плюси: "Good leg room. Food was best airline food I've ever had....... By far"
Мінуси: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Плюси: "5 star service"
Мінуси: "no wifi"
Плюси: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Мінуси: "The seats were cramped"
Плюси: "Not much except the on board crew are nice."
Мінуси: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Плюси: "We enjoyed the comfort, food , staff and entertainment."
Мінуси: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."
Плюси: "Helpful staffs and great stewardess!"
Мінуси: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Мінуси: "Poor choice of inflight movies"
Плюси: "Helpful and frieendly"
Мінуси: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Мінуси: "Missed it because my flight from Colombo was delayed by 6 hrs."
Мінуси: "Food could have been better. Dessert was disappointing, more choice could have been good."