My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
It’s delayed for 2 hours and crew was rude. Last time when I have used TA I was happy back in 2016 and now it’s all opposite. Sad to see that customer service and crew, food is going down.
Turkish Airline is absolutely terrible!
Everything good, Thanks so much
Плюси: "Excellent service . Good customer service"
Плюси: "Comfortable seat."
Мінуси: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Плюси: "Turkish airlines is reaaly good"
Плюси: "The staff were good"
Мінуси: "Better seats and it was not Turkish Airline they change to another company"
Плюси: "Excellent entertainment, great food, and very nice helpful Crew members!"
Мінуси: "Inconsiderate Loud passengers"
Плюси: "Good servise in the plane."
Мінуси: "I asked isle seat, the Turkish rep. at the ticket office said yes, but when I boarded, I found out that I was given middle seat! I was up set."
Плюси: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
Плюси: "Loved the entertainment options!"
Мінуси: "The crew seemed to be pretty busy"
Плюси: "The service was very nice and courteous"
Мінуси: "The seats don’t match up to the comfort level and privacy of the other airlines"
Плюси: "Quick assistance when connection flight messed"
Мінуси: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Мінуси: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Плюси: "The food and entertainment was good. The crew was very nice."
Мінуси: "I like everything"
Мінуси: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Мінуси: "I was happy with everything"
Мінуси: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."
Мінуси: "terrible delays and little assistance in Warsaw from turkish airline desk"
Плюси: "Movie options and food"
Мінуси: "Not enough leg room"
Плюси: "crew, fod, entertainment was great"
Плюси: "Did a very good job of efficiently, securely dealing with US requirement of no laptops, no tablets allowed on flights from Middle East."
Мінуси: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Плюси: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Мінуси: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
Мінуси: "The tickets were booked on Turkish air but serviced by Air Canada. Neither company could change flights, check in or check me out of each other's systems. This caused most of my late night delays and struggles. Beware when using either or other online companies serving other vendors"
Плюси: "Very good legroom"
Плюси: "Good entertainment system, nice food"
Мінуси: "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
Плюси: "Good entertainment, adequate comfort"
Мінуси: "Repetitive, intrusive, unsmiling screenings at Istanbul airport"
Мінуси: "Flight staff very pleasant and accommodating. Have always found "foreign"airlines have always been very good I will not fly domestic airlines out of the country Bad unpleasant experiences"
Мінуси: "There was no personal monitor to watch movies during the flight"
Мінуси: "They moved the time up without prior notice. I could have lost the flight. They checked my bag in Antalya via Istanbul to Naples. When arrived in Naples no luggage. After long wait was told it is held in security in Istanbul. They should have not boarded me if they had problem with the luggage or at least they should have told me in Istanbul not after arriving at destination and have to search for an answer. Extremely poor airline and will never fly with them again."
Плюси: "Electronics confiscated from passengers (all passengers, no profiling or consideration for who is dangerous and who is not, which is NOT WHAT I LIKED, I hated it, this political correctness, so everyone "suffers the same", while bad guys still have all the freedom to do terrible things. It is not a security, it is a stupid put on!) but at least our electronics were carefully packed and delivered to Boston. It took whole hour afterwards to retrieve them!!! Terribly inefficient."
Мінуси: "Stupid, completely idiotic security, caused, of course, by our completely idiotic president Trump rulings, but... Turkish air workers took this stupidity up to an unseen levels. I fight stage 4 cancer, it requires timely medicine. I was not allowed to take on board several critical supplements because they were either in powder, granulated or liquid form (all in their original medical packaging), my custom made crocheting hook was labeled as a dangerous weapon and I was not allowed to take it on board either, so I had no means to alleviate my air flight anxiety. they were going to confiscate and throw it away. Cold "sorry for your loss" was their only reply. They tried to scare me by calling police. Extremely impolite personnel. It took almost two hours, when TA security threaten that I won't fly, to make them pack this little darn crocheting hook together with my iPad. Funny that food on board comes with real metal silverware, forks and knifes included, which are far more convenient and dangerous if I was to use it as a weapon in comparison to a hook (3 inch wooden handle and 1 nah of a metal shaft ending with a small blunt hook, thin - size 2). TA said they provide us with free wifi to compensate for confiscated electronics. I was not able to connect to that wifi all flight long. Movie selection is below mediocre, little choice, practically no quality. Food is bad - not appropriate for my condition at all, but of course I can't bring on board cancer-appropriate food - security labels it as a threat to passengers. No leg room at all for a medium-built lady like myself, can't imagine what thicker or taller people do to survive 9+ hours flight, seats do not recline, pull out tables are of terrible quality- very unstable, so food and drinks fall off even without turbulence, just because of no leg room our knees are always interfere with these flimsy tables. With a comfort and restrictions like I had tickets must cost not a penny over a bus or metro ride, not hundreds of $$. It took about two hours to get my suitcase too - they said our luggage had to go through a second inspection before it gets onto baggage carousel. All in all, I will avoid TA for long flights by all means. Never again. They were an huge downshift to my perfect vacation. I had to go to an emergency treatment today because of the way TA treated me yesterday. Unfortunately, I can't measure how much yesterday's abuse advanced my disease, I am disturbed and frustrated enough to go to court to bring a suit against... yet again, those imbeciles from security do have a good alibi - their actions were triggered by US government regulations."
Плюси: "Literally nothing."
Мінуси: "Literally everything. Worst airline EVER."
Плюси: "Plane was comfortable .. Good food from New York to Istanbul"
Мінуси: "Poor quality of food , from return trip. To New York"
Плюси: "I love how Turkish Airlines is such a pleasant flying experience and how everything is included in the price. Delicious meals that are better than going to a restaurant, the head rests that bend in so you can sleep with or without a neck pillow (I had absent-mindedly packed my pillow in my baggage and was delighted to discover these), the little pouch of goodies (socks, slippers, toothbrush and toothpaste, eyemask, lip balm, ear plugs), and the pleasantness of the crew are all highlights for me. And I was delighted by the magical flight safety video! Thank you also for passing out little sweets on New Year's - that was such a lovely touch and appreciated. Everyone who has flown Turkish agrees it's the best!"
Плюси: "Pleasant service, good food, and excellent entertainment"
Плюси: "I liked the entertainment options during the flight."
Мінуси: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Плюси: "The entertianment and food was excellent."
Мінуси: "The cabin crew seemed like they were on drugs. They gave us food and collected the trays 2 hours later. First time ive ever experienced this with turkish airlines."
Плюси: "Nothing, just the price"
Мінуси: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
Плюси: "Good in general"
Мінуси: "Delayed flights"
Плюси: "Food and boarding process"
Мінуси: "Lost luggages."
Плюси: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
Мінуси: "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."
Плюси: "The flight itself was fine, once I paid for it a second time!"
Мінуси: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Плюси: "Turkish got everything right, and the food is exceptional. Entertainment choices were new movies and ones I wanted to see. I've never had such a great time in economy!"