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Мінуси: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Мінуси: "It's KLM. What else do you need to know."

Плюси: "Information sharing by pilots and crew. Economy class leg room is good."
Мінуси: "All good up to the level"

Плюси: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Мінуси: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Плюси: "The crew tried to be helpful but were equally frustrated with the ground crew."
Мінуси: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Плюси: "Customer care was super supportive"
Мінуси: "Inflight sandwiches"

Мінуси: "Crew members in Amsterdam were very rude and disrespectful"

Плюси: "Newer plane, crew was amazing, seats were adjustable"

Плюси: "Very friendly crew and on time with no problems."

Плюси: "Reasonable space in economy class seats"
Мінуси: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Плюси: "Entertainment was amazing"
Мінуси: "Seats a bit hard"

Мінуси: "Boarding was very slow."

Плюси: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Плюси: "The crew was amazing and the food was great."
Мінуси: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Мінуси: "Lost all our bags so couldn’t ski"

Плюси: "great crew and comfortable flight."
Мінуси: "sceens in the plane to show map and direction of travel"

Мінуси: "The flight was cancelled and had to be rerouted on United Airlines."

Плюси: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Мінуси: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Плюси: "Best airline in the business quick efficient and outstanding service What else can you say"

Плюси: "Boarding agent extra effort to improve my seating!"
Мінуси: "Food amount less than expected."

Плюси: "Nothing to mention"
Мінуси: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Плюси: "Light snack and complementary wine"

Плюси: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Мінуси: "Boarding was chaotic and congested with not much information or order."

Плюси: "Restrooms clean, decent food and drink, nice cabin crew."
Мінуси: "No complaints"

Плюси: "Everything was clean and well organized."
Мінуси: "The flight was delayed 1 1/2 hours."

Мінуси: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Плюси: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Плюси: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"

Мінуси: "Customer service"

Плюси: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Мінуси: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Плюси: "The aircraft was clean"
Мінуси: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Мінуси: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Плюси: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Мінуси: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Плюси: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Мінуси: "Flight was delayed due to weather in Amsterdam area"

Плюси: "The flight attendants could not do enough for you."
Мінуси: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Плюси: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Мінуси: "Nothing to be honest . All positive."

Мінуси: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Плюси: "Usual professional and friendly service from my airline of choice for most destinations."
Мінуси: "Nothing"

Мінуси: "OLD OLD plane with hard seats and tiny screens"

Плюси: "Loved the service...everything was excellent"
Мінуси: "The bus class seat was a bit narrow at the feet"

Плюси: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Мінуси: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Плюси: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Мінуси: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Плюси: "quick boarding, responsive Airline stewardess, very polite."
Мінуси: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Плюси: "The cabin crew were fantastic and funny"
Мінуси: "Tiny seats"

Плюси: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Мінуси: "Nothing. This is filler text to meet the min. characters."

Плюси: "Flight attendants tried their best given what they had to work with."
Мінуси: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Плюси: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Мінуси: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Плюси: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"