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Мінуси: "The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!"

Плюси: "The flight was quite comfortable."
Мінуси: "I find it hard work doing such long flights these days."

Плюси: "The most amazing service, good food and great steward"

Плюси: "Got to the destination"
Мінуси: "Everything"

Плюси: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Мінуси: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."

Плюси: "Everything"
Мінуси: "Perfect"

Мінуси: "-"

Плюси: "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Мінуси: "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."

Плюси: "Drinks and sandwich offered"
Мінуси: "Very very hot inside. Late departure and no organized on boarding process. Usually Lufthansa is outstanding!"

Плюси: "N/A"
Мінуси: "Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that."

Плюси: "easy boarding, great flight attendants"

Плюси: "The flight was nice and the people were friendly and good"
Мінуси: "My stroller’s leg got broken and I did report"

Плюси: "Excellent service and food"

Плюси: "It was totally bad experience due to cancellations of the flights which I already booked to SJC airport in CA. The first confirmed Lufthansa flights No: LH 1305/ LH 488 ISTANBUL to SAN JOSE via FRANKFURT were cancelled. Then my family in USA contacted the airline and agreed about FLIGHT TK 005 / UA 1883: IST-ORD-SJC. At the checking counter in Atatürk Airport I got the last shock of being Lufthansa didn’t issue a ticket for the flight and the time was running fast and l had no contact neither with my family nor anybody else at the airport therefore i had to purchase a ticket to SFO via Frankfurt. In another word it was very bad experience."

Плюси: "Merci pour gentillesse"
Мінуси: "Merci"

Плюси: "Was not allowed on flight"
Мінуси: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"

Плюси: "I always had a great experience with Lufthansa."

Плюси: "Food was ok. Beer offered at no charge. Lots of entertainment options"
Мінуси: "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"

Плюси: "Great aircraft"
Мінуси: "Waiting for arrival gate"

Плюси: "Ended up flying out of London Heathrow, not Munich do to the cancelled Lufthansa flights. Very stressful and exhausting but did get back the same day as scheduled."

Мінуси: "Was delayed which caused us to miss our connecting flight"

Плюси: "Nothing"
Мінуси: "Very Negative Experience and I will never use, and strongly discourage others from using Kayak or Lufthansa or Flyus.com unless you correct the problem!"

Мінуси: "Again 2 hours delay"

Плюси: "Service was great"

Плюси: "Nice airplane, good crew, nice bite to eat."

Плюси: "THE VIDEO OF THE FLIGHT THE WHOLE TIME. THE SMOOTH SMOOTH FLIGHT. THE FOOD AND WINE. THE SERVICE."

Плюси: "Very professional crew !!"
Мінуси: "Nothing to write ."

Плюси: "On time all the time"
Мінуси: "Food getting worse year after year."

Плюси: "The crew"
Мінуси: "No TV"

Плюси: "I think everything was first class, specially the CREW."

Мінуси: "I called the airline and paid for a specific ticket so I could have an aisle seat. They confirmed it was an aisle but Inhad 30F which is a window seat! I'll be calling Lufthansa for a refund. p"

Плюси: "Not good"
Мінуси: "Long lines and chaos at counters two hours waiting -- poor hotel provided-- poor food -- so awful. Now I hope we can get home today"

Плюси: "Price was right."
Мінуси: "Just as bad as on any other airline these days."

Плюси: "You disappointed me"
Мінуси: "Noting"

Плюси: "Nothing"
Мінуси: "Cancellation"

Плюси: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"

Плюси: "Flight was grest"
Мінуси: "Very relaxing and smooth flight"

Плюси: "Good service"

Плюси: "the food was good,the crew was effective"
Мінуси: "the sits can be more comfortable"

Мінуси: "The airplane left Barcelona late and arrived in Frankfurt late. Lufthansa only allowed a 45 minute layover in Frankfurt to catch our connecting flight to Seattle. Because we arrived late - we only had 20 minutes to catch our connecting flight to Seattle. What made this an awful experience is that the flight from Barcelona landed at Gate A - our connecting flight was at Gate Z. This was as about as far away from each gate as you could get. This was over a mile to run in order to catch our connecting flight - I hurt my hamstring during the run. The Lufthansa "assisting agent" in the Frankfurt terminal was less than helpful and laughed when we told her where our connecting gate was. Not only did she laugh but she did not offer any assistance to get us to the gate on time. Prior to our trip - I called Lufthansa and voiced my concern that a 45 minute layover for an international flight was not a lot of time for us to make a connecting flight. The agent I spoke with said that legally - 45 minutes was a standard lay over for Lufthansa and she did not offer me any alternatives. This was not a pleasant experience with Lufthansa and I doubt we will fly with you again."

Плюси: "Food could be a lot better and the selection I chose was not available. Leg room was limited. Layover for the connection was very long."
Мінуси: "Staff was very courteous, flight"

Мінуси: "We had to take a bus from the gate to the plane, it took forever to pick us up, and then drove so far getting to the plane, we felt like we must be driving all the way to Venice!"

Мінуси: "Limited space"

Плюси: "The customer service was very nice about losing the bags."
Мінуси: "My bags got lost, or I should say sent to the wrong country."

Плюси: "Clean, good pilots and quick"
Мінуси: "Flight attendants rushed' us after food too have a drink or a cup of coffee and after 4 hours brot the water or a drink... I felt very thirsty on the hole flight... Smallest sizes ever on drinks... I don't mind paying extra for a good quality service, and I'm flying only with you guys, but that was like a bad experience..."

Плюси: "The service was excellent! ALL staff, great! Food, very good. Only complaint is too many people, 1 smaller planes would have been better."

Плюси: "Nice crew and comfortable plane"
Мінуси: "The vegetarian meal was the worst we have had on an airplane. The main course was just rice with some kind of red sauce and the rest of the meal was just poor quality vegetables and fruit. the breakfast served everyone was poor too."

Плюси: "Smooth and quick ride."
Мінуси: "There was a metal rod situation under the seat in front of me, which meant my bag wouldnt even fit, not to mention my legs. Also, I am not the biggest fan of flying and I started feeling sick at the end of the flight - kept it to myself but asked the flight attendant if I could have 2 sparkling waters and an orange juice (just to have it in front of me when I need it and not to bother anyone). I received what I asked for with an eye-roll and a shocked face. Just be nice - that's all."

Плюси: "Was happy when I got off United Airline plane."
Мінуси: "It was not Lufthansas, it was a crappy, old run down United Airline jet. I do not like flying with United. Was kind of tricked into this one. I would have paid more not to fly United."

Мінуси: "Allow business passenger to use front bathroom."

Мінуси: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Плюси: "Very nice airplane and pleasant crew"

Мінуси: "Klm is the best, even on a 40min they served small breakfast."

Плюси: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Мінуси: "I flew economy and all was good and appropriate to the level."

Плюси: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Мінуси: "Crew members in Amsterdam were very rude and disrespectful"

Плюси: "Newer plane, crew was amazing, seats were adjustable"

Плюси: "Crew were great"
Мінуси: "Refreshments"

Плюси: "Nice staff and no delay"
Мінуси: "Instead of crisps maybe a bit of cheese or crackers"

Плюси: "Seat was good"
Мінуси: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Мінуси: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Плюси: "very attentive crew"
Мінуси: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Мінуси: "Inflight was better than I expected. But needs upgrading air crafts."

Плюси: "The flight arrived a few minutes early."
Мінуси: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Плюси: "Good food, friendly service"
Мінуси: "More trash pickup; only one round of beverage service"

Плюси: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Плюси: "Entertainment options."
Мінуси: "Service was poor, seat did not recline, and the food was terrible."

Плюси: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Мінуси: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Плюси: "Everything is alright"

Плюси: "The crew was really friendly."
Мінуси: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Плюси: "NOTHING"
Мінуси: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Плюси: "Landing"
Мінуси: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Плюси: "Crew was awesome"
Мінуси: "."

Плюси: "Restrooms clean, decent food and drink, nice cabin crew."
Мінуси: "No complaints"

Плюси: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Плюси: "Easy to board and easy flight."

Мінуси: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Плюси: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Плюси: "The attendants took great care of us. Super smooth flight."

Мінуси: "infotainment was down. Lost my luggage the flight was delayed"

Мінуси: "We did not get two of baggage at the destination."

Плюси: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Плюси: "Nothing"
Мінуси: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Плюси: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Мінуси: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Плюси: "The food service was good and the flight attendants were friendly."
Мінуси: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Мінуси: "They stole my money"

Плюси: "Nice seats, comfortable."
Мінуси: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Мінуси: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Плюси: "Airline staff good and professional"
Мінуси: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Плюси: "Nothing"
Мінуси: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Мінуси: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Плюси: "Same as above"

Плюси: "Food and drink service"
Мінуси: "Boarding pass facility"

Мінуси: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Плюси: "Special treat for King's Day Friendly crew"
Мінуси: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Мінуси: "seats on Jet air flight are very uncomfortable"

Плюси: "Plane service"
Мінуси: "1h30min delay at airport"

Мінуси: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Плюси: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Плюси: "Very friendly"

Плюси: "Smooth flight. Perfect service."

Плюси: "yes. It was perfect."

Плюси: "Helpful"
Мінуси: "Better reading material"

Плюси: "Clean airplane nice pretty stewardess in short dress."
Мінуси: "Probably private jet whit hot tub."

Мінуси: "The crew might be greeting passengers onboarding."

Мінуси: "One Toilet for a full plane with 150 passengers...."

Мінуси: "Being on time"

Плюси: "Big space to front seat"
Мінуси: "offer drinking water"

Мінуси: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"

Плюси: "The airplane was brand new. The crew was very friendly"

Плюси: "everything was good enough"
Мінуси: "I would like a meal and drinks on the board"

Плюси: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Мінуси: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"

Плюси: "Small compliment from Air France was lovely and unexpected"

Плюси: "All fine"
Мінуси: "Flight delayed 2 hours"

Плюси: "Helpful crew"
Мінуси: "Nothing"

Плюси: "Absolutely nothing"
Мінуси: "Everything"

Плюси: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Мінуси: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"

Мінуси: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"

Плюси: "Good service, good connection in Riga! Perfectly on time!"

Плюси: "They waited for transit passengers Were helpful"

Плюси: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."

Плюси: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."

Плюси: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"

Мінуси: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."

Мінуси: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"

Мінуси: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."

Мінуси: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"

Плюси: "The helpful ground person at check-in."
Мінуси: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"

Плюси: "Nothing"
Мінуси: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."

Мінуси: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."

Мінуси: "No food or entertainment."

Мінуси: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."

Плюси: "good"
Мінуси: "good"

Плюси: "good"
Мінуси: "good"

Плюси: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."

Мінуси: "paying for water!"

Мінуси: "surprised i had to pay for coffee"

Мінуси: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."

Плюси: "It was very easy to print boarding pass."
Мінуси: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."

Плюси: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Мінуси: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."

Мінуси: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"

Плюси: "Moved up to First class section."
Мінуси: "No refreshments"

Плюси: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Мінуси: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."

Плюси: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Мінуси: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."

Плюси: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."

Мінуси: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."

Плюси: "On time"
Мінуси: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."

Мінуси: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"

Мінуси: "Boarding tool a lot of time. We departed late"

Плюси: "I didn’t die in a fiery crash."
Мінуси: "Everything"

Плюси: "I liked that the flight was short."
Мінуси: "I didn't like that the flight attendants were wearing their badges flipped back so you can't see their names. In need that may be important."

Плюси: "The crew was helpful and friendly, priority boarding was super speedy and the food was served promptly (to my neighbouring passenger not me)."
Мінуси: "The seats were dirty and the plane could've done with a clean, plus I ended up with stiff knees because of how squished I was."

Плюси: "Crew were friendly"
Мінуси: "Chose priority boarding, waste of time so did everyone else. Long queues to board."

Мінуси: "No delays"

Плюси: "fast service"

Плюси: "Ryanair still don’t have enough leg room for taller people. Very uncomfortable. Cheap but not that cheerful if you’re over 6 ft"
Мінуси: "More leg room or exit seats for taller people"

Плюси: "The flight crew"
Мінуси: "Checking in had insufficient staff to deal with the new baggage policy. This is purely another money making scheme and not anything to do with the customer experience. Not only are there additional costs to baggage but also because of queues was insufficient time in duty free had to purchase food on the flight, no doubt part of Ryanair profit makeing scheme. Flight was still delay 30mins"

Мінуси: "Stayed at steansted for like 20 min"

Плюси: "Flight arrived in time"
Мінуси: "No entertainment"

Мінуси: "The flight was delayed 40min without any explanation or announcement from captain. We just sat on the runway for 40min."

Плюси: "Comfortable sits"
Мінуси: "Boarding process, confusing hand luggage policy, ground staff"

Мінуси: "Poor service and delays!"

Плюси: "Punctuality, quick check in procedures."

Плюси: "Nothing"
Мінуси: "Worst airlines... a lot of hidden fees, they dont care about a passenger, thry care only about their bussines... I will never ever take these airlines!!!"

Плюси: "Cabin crew - efficient, friendly and with a sense of humour."
Мінуси: "Having to buy Prority boarding to guarantee access to the overhead bins. Seats not that comfortable. Little legroom (i’m average height at best)."

Мінуси: "Very long wait for baggage pick up Overall it was adequate and safe"

Плюси: "On time"

Плюси: "Nice peeps"
Мінуси: "Obnoxious passenger on board"

Плюси: "Cheap"
Мінуси: "Cheap, you get what you pay for"

Плюси: "Very little"
Мінуси: "I tried to check in on line but their website had major issues. When I arrived at the airport, Ryanair hit me with a 40 Euro surcharge for not checking in on line. Worst airline I have ever experienced in my 40 years of airline travel."

Плюси: "Food was hot and tasty."
Мінуси: "Near 2 hour delay."

Плюси: "Airport OK. Efficient service. On time arrival."
Мінуси: "Gate area bit narrow and clumsy. Walk to plane. Deposit your own bag on large trolley outside plane due to opportunistic charging policy of RyanAir. Seat basic no recline. No seat pockets. No wifi. Still paying £200 return.."

Плюси: "Tickets were Cheap."
Мінуси: "The flight attendants weren’t friendly and had a bad attitude. They were not helpful at all."

Мінуси: "They charged €55 for checking in at the airport, and wasted even more time schlepping between different counters with handwritten paper slips. it would be cheaper and more efficient to just have a mechanised checkin process. It's not clear who benefits from this expensive and annoying rigamarole."

Плюси: "Crew were nice"
Мінуси: "Seating was cramped"

Плюси: "best food and drinks best clubs"
Мінуси: "noithing"

Плюси: "Great crew and service"
Мінуси: "Airport FKB is the worst choice. Over 60 minutes for Bagage delivery while there were only 2 aircrafts."

Плюси: "Low price"
Мінуси: "delay of 1:30."

Плюси: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."

Плюси: "Efficient cost effective connector service. Good website for arranging details of the flight."

Плюси: "The ground crew personnel were great!"
Мінуси: "My flight was cancelled for no good reason minutes before boarding. No compensation was offered as to hotel or food. Hence, I had to pay for food until the next flight the following day. (Only flight per day) and had to wait at the airport overnight. The flight for the following day was delayed by 2 hours...with no explanation. A very unhappy customer!!!"

Плюси: "I like that there's cheap flights from Catania to Rome"
Мінуси: "They were so late, almost missed my connecting flight - NO one is there to help or tell you anything. It was beyond stressful"

Мінуси: "Everything felt rushed and cheap. The boarding was chaotic, we had to pay too much for checked baggage, the seats wouldn't recline, they charge for everything they can even try to sell stuff during the flight. This was my first and last time flying with Ryanair."

Плюси: "Friendly crew. Good seats. Arrived early."
Мінуси: "Too much emphasis on sales."

Плюси: "Very friendly and bearing in mind the bad weather conditions in stansted the pilot made the flight very smooth"

Плюси: "No help. From crew regarding fees for one kilo overage. I will never use this airline again"

Плюси: "No data to tell (see next input)"
Мінуси: "We tried to book a simple flight almost 5 months in advance. Within an hour of booking, we needed to make a change because of a mistake. There was no way to contact this airline, and when we did through a callous agent, and finally through our Bank card, we were simply told "read the fine print." Read our fine print: DO NOT DO BUSINESS WITH A COMPANY THAT DOES NOT PUT TIMELY NEEDS OF THE CUSTOMER FIRST! PAY A LITTLE EXTRA. Let them find out what it means to act like United Airlines."

Плюси: "Boarding was quick, amazingly enough space in overhead lockers for everyone's luggage, crew friendly, flight on time..Didn't have food and there was no entertainment."
Мінуси: "It was all fine."

Плюси: "The crew was nice. Boarding through both entrances is a great idea."
Мінуси: "Flight was delayed but not a major problem"

Мінуси: "Muy bien la aerolinea siempre y cuando una cumpla con las disposiciones ya establecidas"

Плюси: "The price was very good, new plane crew were efficient and no hold ups brill."

Плюси: "The flight crew seemed very professional. The cabin crew was very polite and courteous."
Мінуси: "The cabin crew seemed very disorganized. As was the boarding process. People were standing during some pretty good turbulence. I am a captain on a foreign carrier. Letting the pax be that uncontrolled endangers others also."

Мінуси: "Employee was unprofessional. Yelling telling me to hurry to pay my baggage fees. Ran across and paid. Went back to him as he yelled again saying they didn't charge my check in fee. Had to run back and pay for what they didnt charge me the first time. He was yelling the entire time to hurry because I was going to miss my flight which was their fault for being extremely disorganized. Never again."

Плюси: "Cost Convenience"
Мінуси: "Walking across tarmac to board No music or anything"

Плюси: "Cheap seat fair. Super friendly staff and crew!"
Мінуси: "You pay for everything. Checked bags. Boarding pass printing. And the seats are tiny. TINY! I'm tall but not abnormally tall and my knees hit the seats. I'm also not obese, but the seats make me feel like I am. There is no hip room."

Мінуси: "Outward trip was delayed by approx 1 hour. Without any announcements or information. The return flight was just as bad, rushing everyone through to the gate waiting area just to be left sitting there for an extra hour."

Плюси: "Nothing"
Мінуси: "Ticketing staff was terrible at Rome (FCO). We were on vacation so couldn't print our boarding passes at home and the online check-in was not working on our mobile phones so we sat in line with our luggage to where we thought we would be able to print our boarding passes and check our luggage / pay for any weight overage (just like LAX or any other airport). The woman at the counter rudely told us she couldn't help us and to get in a completely different line to A) pay for our luggage, but B) charge us $15 each to just to PRINT our boarding passes. To top that off she measured our luggage at X weight and told us to go pay for that and when we returned (20 min later) she not only had weighed our luggage wrong, she insisted we get back in that same line and pay for the overage that SHE complete weighed incorrectly. On top of that, we weren't able to print our boarding passes at the counter she suggested and she became increasingly more stubborn. Finally, after repeated attempts to have this woman help us, she relented and printed our boarding passes out and sent our luggage through. We made our flight (even after she told us the wrong gate too) but barely and not without sprinting through the airport to make up for lost time she had cost us by not doing what she could have done right from the start. NEVER EVER EVER AGAIN WILL WE BE FLYING WITH THEM. Low fairs = even lower experience. Grade: F"

Плюси: "The flight itself was uneventful"
Мінуси: "We are seniors, traveling in Europe, we have no printer, nor do the friends with whom we stayed. We followed the prompt in checking in on line as best we could. On arrival at Stansted airport, we were effectively fined £45 each person for not having printed out paper passes. In fact this procedure at the airport took the individual less than two minutes and two sheets of paper to accomplish. A total money making RIPOFF!!!"

Мінуси: "They closed online check in 2 hours before departure. You can only check in at counter with 45 pounds fee!"