Торонто Пірсон Інтернешнл: дешеві авіаквитки та порівняння цін

Мінуси: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."

Плюси: "None"
Мінуси: "None hate the experience"

Плюси: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"

Мінуси: "Seats are tiny and uncomfortable!"

Мінуси: "No overhead fans and seats were not very comfortable."

Плюси: "Baggage out fast Separate bus for 1st and business"
Мінуси: "Cabin was cold Seat not as comfortable as other business classes"

Плюси: "Left on time"
Мінуси: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."

Мінуси: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."

Плюси: "great flight"

Плюси: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Мінуси: "The food standard seemed to be lowered a little bit, but still very well prepared."

Плюси: "Spacious seats"
Мінуси: "Bag check process"

Плюси: "friendly ,respectful, helpful,informative"
Мінуси: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."

Плюси: "Service was great and the flight very smooth. Great flight!"

Мінуси: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."

Плюси: "Short flight and they handed out chocolate"
Мінуси: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"

Плюси: "They waited for us. We came in late and had to connect to this flight and they waited the 10 min for me and 8 other passengers. Very grateful for that. Service and food was amazing!"
Мінуси: "Nothing."

Плюси: "All good with this 1:20 min flight."
Мінуси: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."

Плюси: "Courteous Staff Excellent Service and enough concern for the guests."

Плюси: "Friendly service and food"
Мінуси: "Older plane with no entertainment"

Плюси: "On time and standard service."

Мінуси: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."

Плюси: "It was on time"
Мінуси: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."

Плюси: "Great Food and very pleasant personnel."
Мінуси: "Choices of music and movies."

Плюси: "It was a good short flight, with good service"

Плюси: "Easy, on-time and courteous"

Плюси: "Well managed flow of services, polite and helpful staff, quiet environment, good air in the cabin."

Плюси: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."

Плюси: "Food was excellent and staff was friendy."
Мінуси: "Wifi was expensive."

Плюси: "Every time I go back to Greece I always fly Swiss. Always on time, good times, clean, and helpful crew."

Плюси: "Boarding and cabin crew were excellent."
Мінуси: "Seats were too tight and squeezed."

Плюси: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"

Плюси: "The captain kept us informed of all the delays and changes to the flight. The food was excellent and served at appropriate times. The entertainment system proved enough variety for everyone to relax and enjoy themselves on the flight. The agent seated our entire family of four together in the middle section, which was convenient for all of us."
Мінуси: "The temperature in the airplane was very cold. Both myself and all my children struggled to stay warm, even with the blankets provided. Is there a way to increase the interior cabin temperature? I also wish they had allowed families with children to pre-board the flight."

Плюси: "The crew was pleasant."
Мінуси: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."

Плюси: "Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment."

Плюси: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Мінуси: "Entertainment system fairly dated."

Мінуси: "Delayed"

Плюси: "Terrific flight. All on schedule"

Плюси: "Very clean"

Плюси: "Decent food (great chocolate), polite attendants and updated aircraft"
Мінуси: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."

Плюси: "Friendly crew. Good food"
Мінуси: "None"

Плюси: "Very prompt and courteus"
Мінуси: "Baggage missing for three days. Communication poor."

Плюси: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Мінуси: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."

Мінуси: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."

Плюси: "I liked the friendliness of the crew"
Мінуси: "There was no inflight entertainment of any kind."

Плюси: "Loved the entertainment options, and pretty Good food!"

Плюси: "Comfortable business class"
Мінуси: "Food was not too great"

Мінуси: "Same situation with the food. I was given Molley's special food. Then I was given a cold croissant. That was it. Lufthansa gives little sandwiches."

Плюси: "The in flight entertainment, the food, the frequency with which they passed out water, and the crew were all excellent. Online check in was smooth and easy to transfer to my iPhone wallet. Loved the chocolate at the end of the flight!"
Мінуси: "The delay in flight time by 40 minutes was annoying, but understandable due to weather and delay in connecting flights."

Плюси: "Nothing"
Мінуси: "Flight cancelled. Two agents at the gate were not enough to handle 300 passengers. Total lack of compassion and poor comunications. Ended up calling Swiss reservation line and after 90 minutes on the phone was confirmed on LH. Spent 12 hours in munich, to arrive in TLV and realize that despite the assurances the luggage did not arrive leaving us with no cloths"

Плюси: "The aircraft is a marvel."
Мінуси: "The food is a bummer. No coffee, no tea, no beverages. What's the point? How eating a stew is different from eating a small sandwich? What's the reason? Nobody care to explain..."

Мінуси: "everything...terrible airline"

Мінуси: "Yes"

Плюси: "crew"
Мінуси: "delayed flight management"

Плюси: "Excellent service for affordable price"
Мінуси: "Flight was delayed"

Мінуси: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."

Плюси: "yes"
Мінуси: "nothing"

Плюси: "Seats were confortable, new plane, the crew was attentive, food was great."
Мінуси: "Need to update the movie library, the category with the new movies is probably a year or morw old."

Плюси: "the crew was good. The seat were not comfortable"
Мінуси: "food could have been tastier"

Плюси: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Мінуси: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."

Плюси: "Food, clean plane, Nice staff"

Мінуси: "Flight delayed missed connection lost bag"

Плюси: "Best service, food, seats, space, amenities."

Плюси: "The bathroom was clean in the beginning of the flight. Speak some English ."
Мінуси: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."

Плюси: "Food excellent,crew are friendly, polite."
Мінуси: "Nothing"

Плюси: "The food and the staff are excellent. 90% of the time I can get an exit row seat as I am 6 foot 2. I fly Turkish airlines frequently. This time the plane was full, so I understand that it was not possible."
Мінуси: "A passenger and his wife were not seated together, so the passenger wanted to stand in the isle and talk to his wife over the top of me for significant portions of the fight. In a full flight keeping passengers out of the isle os key. I know this was a difficult flight for the crew."

Плюси: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Мінуси: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."

Плюси: "I liked food, drink, service and entertainment."
Мінуси: "I disliked seat, a bit."

Плюси: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Мінуси: "The difficulty I encountered in discovering and finding my boarding gate in Boston."

Плюси: "On time, hard working staff."
Мінуси: "The usual dislikes: economy seats, crying babies, body odor of other passengers."

Мінуси: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."

Плюси: "Flight attendants are super friendly and helpful. The food was excellent."

Плюси: "The best trip! Thk"s! Good luck,T.Airlines!"

Мінуси: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Плюси: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Мінуси: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."

Плюси: "Crew is amazing food is good plane is clean and comfortable"

Плюси: "They crew were very pleasant and polite. It was one of best flights I have had."
Мінуси: "They're wasn't anything I didn't like."

Плюси: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Мінуси: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Плюси: "It was a short flight. Lemonade"

Плюси: "Every thing"
Мінуси: "Nothing"

Мінуси: "All was fine."

Плюси: "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
Мінуси: "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"

Плюси: "Freebies gifts"
Мінуси: "Nothing"

Плюси: "Early arrival by full 30 minutes--great."
Мінуси: "Crying babies, but not airline's fault."

Мінуси: "Flight was canceled and I missed all subsequent connections"

Плюси: "Average good service, food"
Мінуси: "Entertainment. Poor movie choice, headphones not good"

Плюси: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."

Плюси: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"

Плюси: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."

Мінуси: "Not having a jet bridge and having to board a bus to get to the plane."

Плюси: "Staff on plane were friendly and respectful"
Мінуси: "Landing was rough , boarding gate is isolated from amenities"

Плюси: "The crew was friendly. The entertainment package was good."
Мінуси: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."

Плюси: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"

Плюси: "The flight attendants were pleasant and very attentive. Great meals."
Мінуси: "Had trouble with the seat leaning back on one of glights"

Мінуси: "Everything was really good"

Плюси: "Food was excellent. Service was awesome."
Мінуси: "Nothing."

Плюси: "Selection of movies and other entertainment options"
Мінуси: "The distance between seats is pretty small. It was very uncomfortable 11 hours flight for a 6 foot tall individual. On our flight back I called flight attendant several times, however no one came and each time "call attendant" light was turned off remotely."

Плюси: "It's been few years that I took Turkish Airline flight, but the service and crew and the aircraft were top notch. It felt like Virgin Atlantics flight and better. I flew with my 3 yo and the stuff kept spoiling him with goodie bags. On the way there (it was overnight flight) I'll give it 5 out of 5 and on the way back - it was a bit cold on the flight, it might be just me, however. The food also seemed better on the way to Turkey; on the way back I found myself hungry more often and the food was not as good (day flight). Excellent, will definitely fly again, just for the service and the experience!!"
Мінуси: "On the way back - it was a bit cold on the flight, it might be just me, however. On the way back I found myself hungry more often and the food was not as good (day flight)."

Плюси: "The provide very good service."

Плюси: "I liked the service and the food."
Мінуси: "It could have been on time flight."

Плюси: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."

Мінуси: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"

Мінуси: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."

Плюси: "Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave."
Мінуси: "The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane."

Плюси: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Мінуси: "Paying more attention to bags transportation between plains"

Мінуси: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."

Плюси: "Great service."
Мінуси: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."

Мінуси: "Супер"

Плюси: "Very friendly and professional crew"
Мінуси: "Outdated entertainment system on the plane"

Плюси: "The agent worked hard to find us another flight to rome"
Мінуси: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"

Плюси: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"

Мінуси: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."

Мінуси: "Unfortunately the flight was delayed for 6 hours so we had hard time at Boryspil to book another flights to Los Angeles. After talking to 4 different people at cashier booths for an hour, we finely got tickets with Austrian lines to our destination city. I wish that Borispol Airport team could be more prepared(provide more customer service personal) to solve the problems such as a flight delay in order to serve better the passengers in stressful situations."

Плюси: "Nothing. It was ok at best which is fine on a good day."
Мінуси: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Мінуси: "Never made it"

Мінуси: "food could have been better especially "breakfast"."

Плюси: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Мінуси: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."

Мінуси: ":)"

Плюси: "The price was fair and updated information on flights were sent to my phone."

Плюси: "Not go your a day off"
Мінуси: "Your programmers don't know what they're doing"

Плюси: "boarding area was bit confusing"

Мінуси: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."

Мінуси: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."

Плюси: "The food was great and the crew was respectful and helpful."
Мінуси: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."

Плюси: "Everything!! Flight was great!!"

Плюси: "Ewerything"

Мінуси: "We were late, had to run through the airport just to catch our next flight"

Плюси: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."

Плюси: "Excellent"

Плюси: "All great"

Плюси: "Entertainment system, food. Crew was great."
Мінуси: "Delayed boarding and artival to YYZ"

Плюси: "Service"

Мінуси: "It took too long to drop by luggage. Some of the crew wasn't friendly."

Плюси: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"

Плюси: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Мінуси: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."

Плюси: "Friendly crew"

Плюси: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"

Мінуси: "Not enough leg room I am 6ft 3 tall"

Мінуси: "Gate distances were too far away and passport control in Munich is not organized"

Плюси: "as usual flight itself was okay"
Мінуси: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."

Плюси: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Мінуси: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."

Плюси: "Everything!"
Мінуси: "Nothing!"

Плюси: "Friendly crew"
Мінуси: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."

Плюси: "That there was a flight from Toronto to Minneapolis."
Мінуси: "It was really cramped and small. The gate was far away from everything and cold."

Мінуси: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"

Плюси: "Nice plane"
Мінуси: "Baggage claim was extremely slow the ruturn to dulles"

Мінуси: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."

Мінуси: "Kosher snacks were missing.."

Мінуси: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Мінуси: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."

Плюси: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Мінуси: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Мінуси: "Boarding tool a long time and late take off"

Мінуси: "Food should be much better than this. Otherwise everything is ok."

Мінуси: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."

Плюси: "On time & clean"
Мінуси: "Can’t really say"

Плюси: "Crew was good and entertainment was great."
Мінуси: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."

Плюси: "Comfortable seat."
Мінуси: "Quality of red wine"

Плюси: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."

Плюси: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Мінуси: "Nothing!"

Плюси: "Service was outstanding!"

Плюси: "Service was outstanding!"

Плюси: "good food, drinks, good entertainment options"

Мінуси: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Плюси: "Medical help"

Плюси: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Мінуси: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."

Плюси: "Flight attendants were friendly, courteous and helpful"
Мінуси: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."

Плюси: "I like everithing was great . Thank you ."

Плюси: "I liked that the plane eventually came..."
Мінуси: "That the plane was an hour late..."

Плюси: "Staff was friendly, flight was on time"
Мінуси: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"

Плюси: "The whole flight was very nice"

Мінуси: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Мінуси: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Плюси: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Мінуси: "Reschedulle of my journey to next day, everything tat followed"

Плюси: "That it is over"
Мінуси: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."

Плюси: "Boarding process quick and on time."
Мінуси: "no entertainment to rate."

Плюси: "The crew was very very nice and flight was very quick."
Мінуси: "No entertainment at all, music nor tv :/"

Мінуси: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"

Плюси: "Boarding was easy, on time"
Мінуси: "Crew's attitude for any request was snobby and harsh"

Мінуси: "Both flights were delayed. Food selection was poor."

Мінуси: "Delayed flight after an already long flight from the states"

Плюси: "surprisingly tasty meal, smooth and on time flight"
Мінуси: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"

Плюси: "The flight attendants were beautiful"

Плюси: "just excellent!!!"

Мінуси: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"

Плюси: "They offered passangers ti move to raws that wete half empty so we will have more room."

Мінуси: "Flight was delayed 2 hours after boarding"

Плюси: "Right on schedule!!"

Плюси: "Everything was fine - short flight"

Мінуси: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."

Мінуси: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."

Плюси: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Мінуси: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"

Плюси: "The food was excellent and the business class layout was perfect."
Мінуси: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."

Плюси: "Short flight and the crew was attentive and pleasant."
Мінуси: "Loading of the bus to the terminal was slow only 1 bus was available."

Плюси: "The staff was very pleasant"
Мінуси: "Very crowded plane!"

Плюси: "Staff was pleasant and competent"
Мінуси: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."

Плюси: "Easy online check-in and boarding pass access also linked to wallet."
Мінуси: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."

Мінуси: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"

Мінуси: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."

Плюси: "All"
Мінуси: "0"

Плюси: "best blanket any business class."

Плюси: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Мінуси: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Плюси: "Salimos a tiempo . El business es muy confortable"
Мінуси: "La comida horrible . No se limpian los baños"

Мінуси: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Плюси: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Мінуси: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Плюси: "Impressive service... amazing crew, very friendly and professional"

Мінуси: "All of the less than good, obvious!"

Плюси: "Almost everything, especially the crew."
Мінуси: "Don’t feel like anything should be better to be honest"

Плюси: "Staff were professional and polite."
Мінуси: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Мінуси: "Everything was OK"

Мінуси: "The plane is so old..,"

Мінуси: "Don’t be late"

Мінуси: "Not being 1 hour late"

Плюси: "Friendly crew"
Мінуси: "Can’t think of anything"

Плюси: "Crew was great and professional."
Мінуси: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Плюси: "The crew were really helpful with people who had tight connections because of the delayed flight"
Мінуси: "I wish they had WiFi"

Плюси: "Food provided, staff kind"
Мінуси: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Плюси: "Friendly staff"
Мінуси: "Security check at gate; No priority"

Плюси: "Crew was nice and efficient"
Мінуси: "Economy seats don’t recline enough."

Плюси: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Мінуси: "There were several flight delays and gates were changes a few times."

Мінуси: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Плюси: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Мінуси: "Boarding could be better"

Плюси: "Friendly hostesses"
Мінуси: "Flight was delayed 3 hours"

Плюси: "Overall booking and airport was ok. Food was also actually quite good."
Мінуси: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Мінуси: "Our lougage did not arrive"

Плюси: "Restrooms clean, decent food and drink, nice cabin crew."
Мінуси: "No complaints"

Плюси: "Snooth and efficiënt with a KLM service"
Мінуси: "No entertainment"

Плюси: "Good entertainment options. Nice flight attendants"
Мінуси: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Мінуси: "Didn’t happen."

Мінуси: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Плюси: "The crew were hardworking, responsive, conscientious and friendly"
Мінуси: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Плюси: "Excellent very good"
Мінуси: "Everting so good ex"

Плюси: "On time"

Плюси: "Lovely staff, good food, great movies."

Мінуси: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Плюси: "The flight crew was nice. Plane departed/arrived on time."
Мінуси: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Плюси: "Decent seat size. Sorta slept the whole flight."

Мінуси: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Плюси: "Just great crew."
Мінуси: "Not comfortable at all and will not book KLM again."

Плюси: "My bagage broke"
Мінуси: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Плюси: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Плюси: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Мінуси: "Not much to comment on here."

Плюси: "Food and staff were great"
Мінуси: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Плюси: "Very good flight, excellent service and good food."

Плюси: "The service, entertainment, food, the crew, the aircraft were excellent."
Мінуси: "They put us in a Transavia plane."

Плюси: "Food and drink service"
Мінуси: "Boarding pass facility"

Мінуси: "sardines!"

Плюси: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Мінуси: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Плюси: "Delays and no proper customer service."

Плюси: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Мінуси: "Would be nice if there was wifi on board"

Плюси: "Food was relatively good"
Мінуси: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"