The layover in Istanbul was 1 hour 5 mins. That is NOT ENOUGH TIME to get from one gate to another and go through security again. By the time my plane landed from Kiev to Istanbul, the flight to San Francisco was already boarding. I had to cross a very long airport, go back into security check and then run another 15 mins. I barely made the flight and they were about to close the door when I arrived. Turkish Airlines should NOT SELL TICKETS WITH SUCH SHORT LAYOVER WITHOUT ACCOMODATING US or helping us to get to the other gate faster. It was a very bad experience. Why sell tickets with unreasonable layover times? It is not fair for the customer and not feasible to make the flight.
Мінуси: "Everything was great."
Мінуси: "delayed flight management"
Мінуси: "some food was frozen when served (salad and cheese). Coffee wasn't that great either."
Плюси: "Crew was nice, seats were comfortable"
Мінуси: "I enjoyed the flight"
Мінуси: "Food had only beef options"
Мінуси: "- Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned."
Мінуси: "Leg room Food choices"
Мінуси: "Horrible service I will never go with this airline The attendants never came to us when we needed them this is my second time The attendants don’t care and don’t even love k at you"
Плюси: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Мінуси: "The difficulty I encountered in discovering and finding my boarding gate in Boston."
Мінуси: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Плюси: "Every thing"
Мінуси: "Every thing was nice"
Мінуси: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Плюси: "Crew was very nice and the seats are comfortable"
Мінуси: "The kosher food was bad"
Плюси: "The flight crew was excellent. Very attentive, even in coach. Amenities were good. The food was adequate to good."
Мінуси: "The seats were a bit hard. Still, the legroom wasn't any worse than a domestic flight."
Плюси: "The entertainment, the food, the free wine."
Мінуси: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Плюси: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Мінуси: "Nothing at all."
Плюси: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Мінуси: "Not enough bathrooms. Very long lines to go to the bathroom."
Плюси: "It was a short flight. Lemonade"
Мінуси: "No, disappointments:)"
Плюси: "Food was fine"
Мінуси: "delay time and Istanbul airport"
Плюси: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Плюси: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Мінуси: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Плюси: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Мінуси: "Istanbul airport is crowded. Looking forward to the new airport."
Плюси: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Мінуси: "The flight arrived a little late. It was not on time."
Плюси: "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
Мінуси: "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"
Плюси: "service was excellent!"
Мінуси: "food wasn't enough or good"
Плюси: "Good food and courteous service."
Мінуси: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Плюси: "entertainment selection"
Мінуси: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Плюси: "Excellent price, customer service & we enjoyed it. Thank you."
Плюси: "This was my first flight with Turskis Airlines and my best experience with flying to Europe. The food was excellent; we had two hot delicious meals (best airplane food I ever had). The crew was the best - professional yet friendly. TA airfares are cheaper than other airlines so I could spend one day in Istanbul. That alone is worth it!"
Мінуси: "Flight was cancelled and I was rebooked 24hrs later! Not okay!"
Плюси: "The seats had a decent amount of leg room."
Мінуси: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Плюси: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Мінуси: "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."
Плюси: "Amazing service and comfortable environment. The really take care of you"
Мінуси: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Мінуси: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
Мінуси: "Everything from good to entertainment"
Плюси: "Food and the service"
Мінуси: "Ground crew, misleading information"
Плюси: "Great service. On time. Friendly personnel."
Плюси: "The flight attendants were pleasant and very attentive. Great meals."
Мінуси: "Had trouble with the seat leaning back on one of glights"
Плюси: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Мінуси: "Nothing negative. Keep up good work!"
Плюси: "Food was excellent. Service was awesome."
Мінуси: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Плюси: "Same as above"
Мінуси: "Same as above"
Плюси: "Overall not a good experience"