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Плюси: "Flight attendants are friendly and helpful."

Мінуси: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."

Мінуси: "Lost our bags"

Мінуси: "Seats are tiny and uncomfortable!"

Плюси: "The service"
Мінуси: "The service and attitude"

Плюси: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."

Плюси: "crew are well trained"
Мінуси: "chicken dinner was not tasty at all"

Плюси: "great flight"

Плюси: "I like the way they take care of their guests, I have 0 complaints"

Плюси: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Мінуси: "I travel a least 5 times a year and Kayak is always my option."

Плюси: "The Plane was modern, they had food / drinks for us, and overall the flight experience was excellent."
Мінуси: "Extremely crowded no place to wait, Split Airport has too many planes coming in/out and not much space for passengers."

Плюси: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."

Плюси: "Nice Aircraft, nice crew"

Плюси: "Good food"
Мінуси: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"

Плюси: "food was great in economy"
Мінуси: "the 7 hour transit time"

Плюси: "friendly ,respectful, helpful,informative"
Мінуси: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."

Плюси: "The food was the best I’ve ever had in a plane"
Мінуси: "Sound quality for the films was awful"

Плюси: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Мінуси: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."

Мінуси: "It was a 2 hour 40 minute flight. No entertainment."

Плюси: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"

Плюси: "Flight was exactly on time as described. Crew was friendly"

Плюси: "Left on time Crew friendly and helpful"
Мінуси: "Uncomfortable seats, half of the toilets not working for portion ao flight. Entertainment system not working properly on many seats"

Плюси: "on time, good food, pleasant service"

Плюси: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."

Плюси: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Мінуси: "Tight connection on Zurich."

Плюси: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Мінуси: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."

Плюси: "Very attentive to children at boarding and in-flight."

Мінуси: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."

Мінуси: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."

Плюси: "good service"
Мінуси: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"

Плюси: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."

Мінуси: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."

Плюси: "Excellent"

Плюси: "Clean and efficient plane, crew and procedures."

Мінуси: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."

Плюси: "Overall very pleased with the airline"
Мінуси: "The only complant I have is not enough leg room but the price was great so it was a compromise."

Плюси: "Boarding was on time. Staff very courteous. No complaints at all"

Мінуси: "id."

Плюси: "Accommodating"
Мінуси: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."

Мінуси: "Better seats"

Мінуси: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION IT IS VERY UNCONFORTABLE!!!"

Плюси: "efficient boarding ang pre- boarding"
Мінуси: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"

Мінуси: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."

Плюси: "service personnel were excellent. Espresso is great."
Мінуси: "Business class main meal was disappointing."

Мінуси: "Not enough room for my knees"

Плюси: "Upgraded to business, new 777 plane, good snack"
Мінуси: "No headphones"

Плюси: "Everything"

Плюси: "Perfect service, on time"

Плюси: "Food was good and flight crew was very kind and helpful!"

Плюси: "Efficient flight, crew professional"
Мінуси: "Food. Very bad. Cold sack meals and basically just the same twice. Not good fir a 11 hr flight."

Плюси: "Everything"
Мінуси: "Sometime complicated to buy tickets, its sending you to other websites! It would be nice to buy everything straight from Kayak"

Плюси: "Food was ok"
Мінуси: "Seats..."

Плюси: "Nothing"
Мінуси: "Nicer personal at check in ,nicer crew,better food."

Плюси: "The aircraft is a marvel."
Мінуси: "The food is a bummer. No coffee, no tea, no beverages. What's the point? How eating a stew is different from eating a small sandwich? What's the reason? Nobody care to explain..."

Мінуси: "everything...terrible airline"

Плюси: "crew"
Мінуси: "delayed flight management"

Плюси: "yes"
Мінуси: "nothing"

Плюси: "Everything was fine except the fact that our flight was rescheduled on 24 hours earlier than the original one. It was extremely inconvenient."
Мінуси: "When the airline interrupts your trip last minute and passengers are trying hard to adjust their plans it would be nice to have a little appreciation from the airline team. And they do not have to be rude to people who are asking to explain the reason of the changes."

Плюси: "Seats were confortable, new plane, the crew was attentive, food was great."
Мінуси: "Need to update the movie library, the category with the new movies is probably a year or morw old."

Плюси: "Crew"
Мінуси: "Sit in the plane too tight"

Плюси: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Мінуси: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."

Плюси: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Мінуси: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"

Плюси: "Liked that in this day's of cost cutting by most airlines, Turkish decided to win customers with Quality! Premium liquid soap, cologne and moisturizer in the lavatories, fresh seafood in ordered special meals, friendly service and good entertainment. Thank you! Didn't expect..."

Плюси: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Мінуси: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."

Плюси: "Food, clean plane, Nice staff"

Мінуси: "Flight delayed missed connection lost bag"

Плюси: "Good service"

Плюси: "Everything was on time . Ground staff +crew members their know there work better then any other airlines"

Плюси: "The bathroom was clean in the beginning of the flight. Speak some English ."
Мінуси: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."

Плюси: "Food excellent,crew are friendly, polite."
Мінуси: "Nothing"

Плюси: "The food and the staff are excellent. 90% of the time I can get an exit row seat as I am 6 foot 2. I fly Turkish airlines frequently. This time the plane was full, so I understand that it was not possible."
Мінуси: "A passenger and his wife were not seated together, so the passenger wanted to stand in the isle and talk to his wife over the top of me for significant portions of the fight. In a full flight keeping passengers out of the isle os key. I know this was a difficult flight for the crew."

Плюси: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Мінуси: "The difficulty I encountered in discovering and finding my boarding gate in Boston."

Плюси: "Friendly and helpful flight attendants, delicious food, great movie selection."

Плюси: "On time, hard working staff."
Мінуси: "The usual dislikes: economy seats, crying babies, body odor of other passengers."

Плюси: "didn’t like anything"
Мінуси: "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."

Плюси: "A lot of great movie options. Food was good."
Мінуси: "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"

Плюси: "The best trip! Thk"s! Good luck,T.Airlines!"

Плюси: "They crew were very pleasant and polite. It was one of best flights I have had."
Мінуси: "They're wasn't anything I didn't like."

Плюси: "It was a short flight. Lemonade"

Мінуси: "All was fine."

Мінуси: "I had an isle seat and the isles were so tiny that everytime someone walked by to use the restroom, they would wind up bumping or brushing against me..... So that woke me up about 20 times as well as the crew hitting me with the drink cart."

Плюси: "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
Мінуси: "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"

Плюси: "Freebies gifts"
Мінуси: "Nothing"

Плюси: "Early arrival by full 30 minutes--great."
Мінуси: "Crying babies, but not airline's fault."

Плюси: "Average good service, food"
Мінуси: "Entertainment. Poor movie choice, headphones not good"

Плюси: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."

Мінуси: "Not having a jet bridge and having to board a bus to get to the plane."

Плюси: "Nothing"
Мінуси: "Staff was rude, was so bad cannot even use word customer service to describe it"

Плюси: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"

Плюси: "The flight attendants were pleasant and very attentive. Great meals."
Мінуси: "Had trouble with the seat leaning back on one of glights"

Мінуси: "Everything was really good"

Плюси: "Food was excellent. Service was awesome."
Мінуси: "Nothing."

Мінуси: "Very very cramped"

Плюси: "Selection of movies and other entertainment options"
Мінуси: "The distance between seats is pretty small. It was very uncomfortable 11 hours flight for a 6 foot tall individual. On our flight back I called flight attendant several times, however no one came and each time "call attendant" light was turned off remotely."

Плюси: "It's been few years that I took Turkish Airline flight, but the service and crew and the aircraft were top notch. It felt like Virgin Atlantics flight and better. I flew with my 3 yo and the stuff kept spoiling him with goodie bags. On the way there (it was overnight flight) I'll give it 5 out of 5 and on the way back - it was a bit cold on the flight, it might be just me, however. The food also seemed better on the way to Turkey; on the way back I found myself hungry more often and the food was not as good (day flight). Excellent, will definitely fly again, just for the service and the experience!!"
Мінуси: "On the way back - it was a bit cold on the flight, it might be just me, however. On the way back I found myself hungry more often and the food was not as good (day flight)."

Плюси: "The provide very good service."

Плюси: "Everything"

Плюси: "Nice entertainment, nice services, very kind service crew"
Мінуси: "Everything was so good i can't say; i didn't like something"

Плюси: "Food, crew"

Мінуси: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"

Плюси: "Amazing crew and service! They are the best!!"
Мінуси: "Amazing crew and service! They are the best!!"

Мінуси: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."

Плюси: "Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave."
Мінуси: "The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane."

Плюси: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Мінуси: "Paying more attention to bags transportation between plains"

Мінуси: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."

Мінуси: "Супер"

Мінуси: "Thanks Lufthansa for amazing service!"

Плюси: "Review for Eurowings"

Плюси: "Very friendly and professional crew"
Мінуси: "Outdated entertainment system on the plane"

Мінуси: "Unfortunately the flight was delayed for 6 hours so we had hard time at Boryspil to book another flights to Los Angeles. After talking to 4 different people at cashier booths for an hour, we finely got tickets with Austrian lines to our destination city. I wish that Borispol Airport team could be more prepared(provide more customer service personal) to solve the problems such as a flight delay in order to serve better the passengers in stressful situations."

Плюси: "Nothing. It was ok at best which is fine on a good day."
Мінуси: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Плюси: "The Cabin Crew was excellent! Very impressed"

Плюси: "Clean, modern place. Professional staff."

Мінуси: ":)"

Плюси: "The staff was good to me when I became ill on the flight with a migraine."
Мінуси: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Плюси: "The price was fair and updated information on flights were sent to my phone."

Плюси: "Had a row to myself coming and going."

Плюси: "Went smoothly and without delays"

Плюси: "Not go your a day off"
Мінуси: "Your programmers don't know what they're doing"

Плюси: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"

Плюси: "Timeliness of departure time Ease of navigating airport to find departure gate"
Мінуси: "Nothing comes to mind Good flight over all"

Мінуси: "Did not like them charging extra for a seat assignment."

Мінуси: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."

Плюси: "Fast boarding, friendly crew"

Мінуси: "Quality"

Плюси: "Everything!! Flight was great!!"

Плюси: "Ewerything"

Мінуси: "The seats were uncomfortable."

Плюси: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."

Мінуси: "We were late, had to run through the airport just to catch our next flight"

Плюси: "all on time"
Мінуси: "seating very cramped"

Плюси: "Excellent"

Плюси: "All great"

Плюси: "Service"

Плюси: "Comfy"
Мінуси: "No in-flight entertainment"

Плюси: "Flight was on time, crew was helpful"
Мінуси: "Blasting speakers for announcements, should have served a quick drink"

Плюси: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"

Плюси: "Nothing"
Мінуси: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Плюси: "Good flight"

Плюси: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"

Плюси: "Plenty of room"
Мінуси: "Lack of good movies"

Плюси: "as usual flight itself was okay"
Мінуси: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."

Плюси: "Smooth flight. Competent, friendly crew."
Мінуси: "Nothing. Great flight"

Плюси: "Friendly crew"
Мінуси: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."

Плюси: "Everything was pretty good. Except for the seats."
Мінуси: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."

Плюси: "Nice plane"
Мінуси: "Baggage claim was extremely slow the ruturn to dulles"

Плюси: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Мінуси: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."

Мінуси: "Kosher snacks were missing.."

Мінуси: "Delays and boarding"

Мінуси: "The fees for the sporting bag was out of control expensive"

Плюси: "Lufthansa crew very professional"
Мінуси: "More upgrade to be available"

Плюси: "Good entertainment choices."
Мінуси: "Seat could be more comfortable"

Плюси: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Мінуси: "The food. It was okay."

Мінуси: "Overhead space on plane was very limited."

Плюси: "Seat ok typical. Non busy flight lots of room"
Мінуси: "Food was poor"

Плюси: "I get Airpoints with the flight, crew were lovely."
Мінуси: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Плюси: "Flight was in schedule, friendly staff"

Плюси: "Medical help"

Плюси: "Everything Fromt the crew and service. To checking in and deplaning was awesome"

Мінуси: "Difficulty getting to flight"

Плюси: "On time"
Мінуси: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"

Плюси: "I liked that the plane eventually came..."
Мінуси: "That the plane was an hour late..."

Мінуси: "We had a delay of nearly two hours."

Мінуси: "Cancel it"

Плюси: "clean airplane. staff friendly and helpful. good movie selection"
Мінуси: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."

Мінуси: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Плюси: "Non"
Мінуси: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"

Плюси: "Everything was at the good level. Professional people to work with."
Мінуси: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"

Мінуси: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."

Плюси: "Very orderly fashion onto boarding"
Мінуси: "My suitcase got destroyed"

Плюси: "Boarding process quick and on time."
Мінуси: "no entertainment to rate."

Плюси: "Left on time - arrived early"
Мінуси: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Плюси: "flight was fast and we came into a gate instead of having to come into terminal by bus. Left on time an arrive early"
Мінуси: "nothing I didn't like"

Мінуси: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"

Плюси: "Boarding was easy, on time"
Мінуси: "Crew's attitude for any request was snobby and harsh"

Плюси: "The food was tasty, the crew was nice and overall it was realy good"
Мінуси: "There wasn't any movies or music as entertainment"

Плюси: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Мінуси: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."

Плюси: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Мінуси: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."

Плюси: "Good food, lots of movies, flight attendants friendly"
Мінуси: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Мінуси: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."

Мінуси: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Плюси: "The aircraft was very clean. Very friendly crew."

Плюси: "The seats on Austrian airline are very comfortable"
Мінуси: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"

Плюси: "The flight attendants were beautiful"

Плюси: "Nothing"
Мінуси: "Everything"

Плюси: "Fastboarding, left on time. Cleaner aircraft, too small for carry on. Carry on promised at staircase, delivered at luggage claim."

Плюси: "Good service. Enough space for the legs. Drinks before and after the meal ."
Мінуси: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."

Плюси: "that everything was in order - alles in ordnung, without much fuss."
Мінуси: "the passenegers - too much farting"

Плюси: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Мінуси: "Nothing negative"

Мінуси: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"

Мінуси: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"

Плюси: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Мінуси: "I have no negative comments about this flight. Everything went well."

Плюси: "Smooth and fast"
Мінуси: "Nothing"

Мінуси: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."

Плюси: "All"
Мінуси: "0"

Плюси: "best blanket any business class."

Плюси: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."

Плюси: "Really enjoyed the quick and pleasant service from the crew."
Мінуси: "This was actually one of the better flights I have been on."

Плюси: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."

Плюси: "Crew was polite"

Мінуси: "My screen was not working"

Плюси: "That eventually I made it to Tokyo via Qatar airways."

Мінуси: "Poor"

Плюси: "excellent"
Мінуси: "so good"

Плюси: "Crew member were nice people and helpful"
Мінуси: "Information about delay of flight, food and boarding process"

Плюси: "I liked dinner menu. Not so much breakfast...."
Мінуси: "USB not power outlet under the seat was charging my kindle.... why? When i plugged in the light on my kindle was “on” but kindle never got charged up. My seat was not reclining...."

Мінуси: "The flight got canceled"

Плюси: "Flight is very fast, crew was amazing"
Мінуси: "The flight was late and there was no information, just few times delayed boarding time. And people (especialy young lady) behind boarding desk looked very unhappy that people were asking questions"

Плюси: "Crew was amazing.Seats are comfortable.Clean aircraft.Friendly service."

Мінуси: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."

Плюси: "Cabin crew were very nice, boarding was quick and efficient."
Мінуси: "Plane was extremely cold, the heating only worked after the engines were started."

Мінуси: "The LOT ticket counter personnel is in need of some serious professional etiquette re-training. Always displeased expressions on their faces. Hence why alot of their own people opt for other airlines when booking."

Плюси: "On time"
Мінуси: "Baggage destroyed"

Мінуси: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"

Мінуси: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."

Мінуси: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."

Мінуси: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."

Плюси: "N/A"
Мінуси: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."

Плюси: "The fact that the Dreamliner plane is kind of new, maybe just a few years old. How it is tinting the window The support which you have under the feet The fact that is offering more entertainment on the flight"
Мінуси: "It will be nice to have inside of the seats a button which can start a massager"

Плюси: "They had a good selection of movies."
Мінуси: "Food was terrible. If you’re flying to America, serve American style meals. I missed my connecting flight because we were delayed by 45 minutes but Polish Airlines didn’t provide a hotel voucher so I had to pay for a hotel out of pocket. Rude flight attendants and overall, very uncomfortable experience. I will pay the difference and fly SWISS next time."

Мінуси: "Super"

Мінуси: "Flight was delayed by over 8 Hours. Terrible experience."

Плюси: "Flight crew are attentive and helpful. More space on these shorter flights than on the long haul ones. Bombardier is a good plane. Also crew at the gate were helpful and supportive as I was delayed. What was even more surprising when I arrived in Budapest was that my luggage also made it - so thank you LOT a lot (!) for being so efficient."
Мінуси: "The fact that the delay on the previous flight meant that I almost missed this flight and just made boarding even more stressful. However LOT were extremely efficient and attentive, and they called for a bus/van to get me and one other passenger to the plane. Smiles and assistance make a huge difference."

Плюси: "Service is good, flight crew are helpful and attentive, meals are good. Entertainment is good."
Мінуси: "Unfortunately the flight was delayed by an hour so boarding became frantic and stressful. We had already left the gate and the plane was taxiing and some people were still not sitting in seats - I suppose that's fellow passengers for you - and they were told by flight attendants to get into their seats. Economy seats are very cramped so it's an uncomfortable and probably not healthy experience for that long. The flight delay meant that there was high stress in Warsaw to make the connecting flight. Why transit passengers need to be subjected to security checks and clearance I do not understand. We have just got off an international flight - transit passengers surely aren't combined with new passengers who have not been through security in Warsaw."

Плюси: "The flight was good. Budapest is an easy enough airport to deal with though why LOT only has one desk available at check in for economy passengers is questionable. The second desk for important passengers did become available when there was no one in line there, but still. Flight crew, staff were all helpful and approachable. Captain gave passengers relevant information and cabin crew did the same. The Flight was problem free no turbulence no delays just well run and well organized."
Мінуси: "All good."

Плюси: "טיסה מהירה"
Мінуси: "יצא באיחור של 50 דקות"

Плюси: "No way to reschedule if NOT STAYING FOR HOURS IN LINE"

Мінуси: "they canceled my flight, they put me in a new one that was delayed 1hour. They way the crew reacted gave me the feeling it was completely normal. I received a coffee and 1 cookie for the trouble."

Плюси: "Friendliness"

Мінуси: "2 hours late !!!"

Плюси: "Large seats, decent fare - although inconsistent."
Мінуси: "Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment."

Мінуси: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."

Плюси: "Price of tickiet"
Мінуси: "Service"

Плюси: "The crew was nice, and the pillows was OK."
Мінуси: "All the rest, including the wait for the airport bus, and the noise at the flight"

Мінуси: "entertainment didnt work tray tables broken"

Плюси: "ok"

Плюси: "The crew was exceptional. Really@"

Мінуси: "Terrible old plane, with tv that don't work and are from 50s. Food was really really bad"

Мінуси: "The flight was late 1.5 hours missed connecting flight, spent all night at airport waiting for next plane,"

Плюси: "Nice crew and polite"
Мінуси: "Bathrooms, not clean and not functioning Delays"

Плюси: "Very timely and organized."

Плюси: "The crew was ok"
Мінуси: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."

Плюси: "Good stuff"
Мінуси: "The chair is uncomfortable"

Плюси: "My screen froze and crew reset it. Very friendly and professional crew. Best airline food ever!"

Плюси: "The flight crew was really attentive and helpful throughout."
Мінуси: "Boarding was delayed, but honestly that's not a big deal."

Плюси: "Two big aisles to stretch your legs and many toilets. It is very nice to have some movies to watch."
Мінуси: "The airport at Warsaw could have a few upgrades."

Плюси: "Got me to Paris in one piece"
Мінуси: "Flight was late leaving and arriving. Even so it was an international flight, no food was available except for a glass of water and a wafer. Paid food had a very short menu. The head stewardess was in a bad mood most of the time and there was line at the bathroom as there was only one. Boarding was by bus and we waited a long time in the bus before it left for the plane, bad organization."

Мінуси: "7 hr delay"

Плюси: "Prince polo"
Мінуси: "No tea or coffee"