Everything was perfectly fine! The crew members are all polite and generous! The service was first-class! Turkish Airlines is the best of the world!
Мінуси: "Everything was good"
Мінуси: "Hotel for passengers"
Плюси: "crew was great, food was delicious, seats were comfortable."
Мінуси: "updated movie library, better handling of boarding for priority customers."
Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Плюси: "Delays occur, but reputable, customer service oriented airlines do their best to remedy to the disruption and minimize the inconvenience. Reputable, customer service oriented airlines don't leave their passenger stranded."
Мінуси: "Reputable airlines know ahead of time which passengers are at risk of missing their connection and have someone waiting at the arrival gate to quickly take them to the next departure gate, while the next flight waits a few extra minutes (because we only missed boarding by a few minutes)"
Плюси: "crew on the aircraft was polite and with service attitude ."
Мінуси: "the flight was almost 2 h late without any explanation from the ground crew whats is going on , why is the aircraft late and what would be with the connection flight in Istanbul. while arrived at Istanbul it was total mass : representative of turkish airlines was waiting and focused on a group from Korea or china , helped them and barely answered other passengers who didnt know what is the status of their connection flight , which was not shown on the screen ( to tel aviv for example ). then it turned out that my flight took off 15 min before and i was approached to turkish desk to get voucher for poor meal at 2.30 am in the morning and a new ticket . that was poor compensation for 2 h delay in BUD and delay to substitute flight that took off on 7:45 am , almost 6 h later in istanbul . i was forced to run at the airport like a mad instead of having a rep of the co , explaining the passengers where to go and get their new flight ticket and not run hundred of meters with no address in the terminal area . that experience was so bad i havent been through for 13 years . i arrived TA after 14.5 h of trip for a flight who to take 4 h net including istanbul - TA ."
Мінуси: "Checking in on line was not available which invited a standby seat for an overbooked flight that was purchased 5 months ago. Probably Will not use or recommend Turkish airlines in the future."
Мінуси: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."
Плюси: "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
Мінуси: "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."
Плюси: "The puntuality funny information video."
Плюси: "The food was good!"
Мінуси: "I wish there was more legs room - 11 hours it iss long time to stay in one place"
Плюси: "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"
Мінуси: "Took them too long to pick up the trash ..."
Мінуси: "They stole Items from my bag"
Плюси: "The check in at Budapest was very helpful."
Мінуси: "Our flight was delayed from budapest to Istanbul, causing us to miss our connecting flight to San Francisco. The staff was rude and unhelpful in finding a way home, ultimately sending us to New York City for an overnight layover without hotel accommodations. We had to sleep at the airport for a morning flight to San Francisco, causing us to miss work. This was the worst travel experience of my life."
Плюси: "Food drink"
Мінуси: "Knee room tight"
Плюси: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Мінуси: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Мінуси: "bus service to the plane"
Плюси: "Crew and entertainment were above average."
Мінуси: "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
Мінуси: "The entertainment system touch is poor. Unable to use when it does not respond correctly"
Мінуси: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Плюси: "We were happy about everything on the flight. The flight crew was attentive, the food was good, and the baggage came to the pickup carousel quickly."
Мінуси: "We liked everything."
Плюси: "Great entertainment"
Мінуси: "Not a lot of legs space"
Плюси: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Плюси: "Short flight with no issues."
Мінуси: "No problems--everything average."
Мінуси: "Everything was high level"
Плюси: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Мінуси: "Nothing. Excellent experience"
Мінуси: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
Плюси: "The service and food"
Мінуси: "Seats are to cramped."
Плюси: "Plane was clean and comfortable. Crew were courteous. Hot sandwich tasted great."
Мінуси: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Мінуси: "Did not fly"
Плюси: "Todo estuvo bien. Me gusto mucho la aerolínea turkish! La recomiendo"
Плюси: "Service and food"
Мінуси: "Leg room on flight"
Мінуси: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Плюси: "Great short flight, even with a meal!"
Мінуси: "Everything was good"
Плюси: "Excellent service. Food was great too!"
Плюси: "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
Мінуси: "Bumpy on the way back."
Мінуси: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
Плюси: "sevice, personnel"
Плюси: "Checking online and reserving seating arrangement."
Мінуси: "The desk did not open earlier than the other airlines."
Плюси: "Staff was very nice and friendly. Overall, it was a good flight"
Плюси: "Food and entertaiment. Crew was very good."
Мінуси: "No leg room for people 6 feet and taller."
Мінуси: "When arrived at the airport 2 hours earlier than departure. When it came time to board, they told us there was a delay due to weather conditions. I researched the weather and found that there was nothing wrong with the weather that day, it was a calm sunny day, nor did any other airline delay flights due to weather conditions. Then when they finally let us board, we took off and arrived over Turkey, spending another hour or so hovering over the airport due to what they said was traffic of other airlines waiting to land. Again after doing some research found that no other airline was delayed due to traffic. Well by the time we landed, our layover flight took off. We were forced to stay the night without any options of leaving that day, forced to pay for the visas to get out of the airport which we figured, if you wanted to stay in turkey on your own, you could buy a visa online for €15 but there at the airport they were charging up to €75 per person. You would think that I wouldn't have to pay since it wasn't my fault nor my decision to stay in turkey, well I did have to pay for that as well. All in all, it was just a horrible experience, I saw a handicap man being mistreated from the beginning of our arrival and surprised they allow that type of behavior there. Never flying with this airline again!!!!"
Плюси: "Salmon salad and fresh orange juice on economy class is very unique."
Мінуси: "I paid for a certain seat before the flight, and at the check-in my seat was changed to a back row. Because of that by the time I was offered the food, there was no choice, only one food (beef) was available. I was unhappy with that!!!!! The crew tried to solve all the issues on the plane. They were excellent!!!"
Плюси: "Delayed without explanation"
Плюси: "Nothing!!! Horrible airline!! Will NEVER fly with them!!"
Мінуси: "Nothing!!! Horrible airline!! Will NEVER fly with them!!"
Плюси: "Good on time flight"
Мінуси: "Not much, small plane for a short trip, everything was fine"
Плюси: "The variety of entertainment was enjoyable throughout the cruise. Food was nice"
Мінуси: "The Boarding process was disappointing The crew overall was ok just on two occasions the same flight attendant missed me while distributing snacks and drinks. More"
Мінуси: "Enterteiment, movies"
Плюси: "Nice crew, great flight entertainment."
Плюси: "Cheap fair to Eastern Europe. Newer movies."
Мінуси: "Crammed seats. Flight delayed, almost missed connection flight. Luggage didn’t make it to the final destination. Luggage was delivered to my hotel in 2 days, but noticed they have been opened (had tapes around my bags, the tapes were cut/altered). Some stuff was missing. Worst."
Мінуси: "flight was over 6 hours longer than planned, we did not catch plane from Budapest to Krakow so went to Warsaw than to Krakow, plane from Warsaw didn't have air conditioning working, worst flight ever !!!"
Мінуси: "Flight was delayed 1.5 hours. My seat was changed from the front of the plane to the back."
Мінуси: "Flight delayed for 5 hr"
Плюси: "Check in starts 36 hours prior to take off, which is 50% more than what others allow. It was very convenient."
Мінуси: "Food could be better, but it wasn't bad in any way."
Мінуси: "Boarding could've been faster."
Мінуси: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Плюси: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Мінуси: "On board WiFi ."
Плюси: "The aircraft, specially the seats, the crew, the pilot and the service during the whole flight"
Плюси: "Crew was excellent. Seat was very tight (middle section, middle seat)"
Мінуси: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Плюси: "Plane was half empty so I had plenty of space"
Мінуси: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Плюси: "I liked the flight was short and not so bad but could been better in comfort and some entertainment to see"
Мінуси: "No entertainment to see and do. You have to have your own music and movies or read a book"
Плюси: "The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged."
Мінуси: "The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water."
Плюси: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Мінуси: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Плюси: "Very comfortable seats, very friendly and polite crew"
Плюси: "The food was good."
Мінуси: "The flight was delayed in both ways. Very crowded, not comfortable to sit. Just 11 movie selection with a terrible sound."
Мінуси: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Плюси: "The end"
Мінуси: "I paid for an exit row and got a regular seat without refund. I will have to fight for that apparently. The plane was very old, dirty, in bad repair. The seat did not decline, the screen of the monitor was cracked, the bathrooms were disaster zones, there was literary nothing on the entertainment program. The passengers were nice though!"
Плюси: "Boarding was quick and well organized despite the full flight. In fact check-in and security were pleasantly quick in Budapest. The flight time was almost an hour shorter than scheduled which was a pleasant surprise - it was great to have at least four of the cabin crew who spoke Hungarian. As the people in front of us didn't recline their seats, we had decent legroom. Food was good, cabin crew were attentive."
Мінуси: "Nothing - though arrival in Chicago was not pleasant - huge lines at immigration and customs - took an hour and half from getting off the plane to getting out of the customs hall."
Плюси: "Flight crew was good and on-time."
Мінуси: "Check-in at Budapest was horrible! Two girls working there were unprofessional, unhelpful, stood there talking and joking while my family waited. I had to sit separate from my wife and small children with special needs!!!! Fire these people!!!"
Плюси: "Courteous, knowledgeable and professional crew. Fast boarding. Direct flight."
Мінуси: "No wifi. Little room if person sitting in front leans back."
Плюси: "Great food and nice airplane"
Мінуси: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"
Плюси: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Мінуси: "Flight was also delayed by 4 hours and terrible experience. Made for a hellish trip"
Плюси: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Мінуси: "I hope I get back my luggage back in where I have so many things"
Плюси: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Мінуси: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"
Плюси: "LOT short flights are well run, organized, cabin crew are approachable and friendly. Announcements from the flight crew are informative and reassuring. Check in and boarding in Budapest was smooth and easy."
Мінуси: "It was all good."
Плюси: "The flight was good. Budapest is an easy enough airport to deal with though why LOT only has one desk available at check in for economy passengers is questionable. The second desk for important passengers did become available when there was no one in line there, but still. Flight crew, staff were all helpful and approachable. Captain gave passengers relevant information and cabin crew did the same. The Flight was problem free no turbulence no delays just well run and well organized."
Мінуси: "All good."
Плюси: "Overall the flight was pleasant - the Bombardier is a great plane - there was enough leg room and space. I had a lovely view of the Tatra mountains. Captain made a couple of announcements and kept us informed of flight time, progress and so on. No complaints at all."
Плюси: "Crew was great, quick flight!"
Мінуси: "Plane was super small, no air circulation (very hot!), no food or entertainment (but it was a short flight)."
Плюси: "They was in time what I was like"
Мінуси: "The other passengers didn’t stay at the seat they change the seats, and the seats was dirty"
Плюси: "I could say LOT did a lot of during last years to be better. BUT, EVERY TIME I FLY , FLIGHT IS DELAYED. I called my wife to tell I be later, she told - LOT delayed ? it is normal for them. DEAR BOSS OF LOT - WHY YOU NOT CARE MY TIME & SCHEDULE ? You like my $ but do not like me !"
Мінуси: "Seems they do not care schedule, and do not want to improve"
Плюси: "I had my row to myself."
Мінуси: "No problems."
Мінуси: "the cabin was so hot!"
Плюси: "Nothing. 0/10 do not recommend."
Мінуси: "The complete and total lack of a flight."
Плюси: "New aircraft, friendly crew"
Мінуси: "Guys, 1 hour delay for short flight is too much !"
Плюси: "Not bad in general, reasonably price/quality service"
Мінуси: "I do not like when departure delayed"
Мінуси: "We were bused to the small older plane and it was raining steadily."
Плюси: "Calm flight, good service, not many people"
Мінуси: "It was a bit dark and the seats were uncomfortable, the Windows were dirty."