Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation
Great food, great service, great plane
We bought seat 155$ but in reality it wasn't .no seat ,no refund
Плюси: "Comfortable seat."
Мінуси: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Мінуси: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Плюси: "Yes.The crew was amazing"
Мінуси: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Плюси: "Entertainment, and crew was nice"
Мінуси: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Плюси: "Reliable, high quality service"
Мінуси: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Плюси: "I love the food❤️"
Мінуси: "2 hours delayed"
Плюси: "Not much"
Мінуси: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Мінуси: "Boarding. The gates were cheep changing. Poor room between seats."
Мінуси: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Плюси: "Crew was nice. I was really thirsty and I kept asking for water. He should have just given me a small bottle. Also need more than 4 Bollywood movies. This was a returning flight after 2 weeks and it had the same 4 movies which I had already seen."
Мінуси: "I had a 14 hour layover in istanbul airport. Arrived at midnight and flight wasn’t until 2 pm the next day. I just assumed that they would give me a hotel. Come to find out thats wasnt the case when I landed. Given all kinds of reasons/excuses. The guy at the transfer desk told me”you should have known that your layover was this long since you booked it”. Will have second thoughts about flying Turkish again. Left a bad taste in my mouth. Might stick with Emirates or Qatar."
Мінуси: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Мінуси: "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"
Мінуси: "Shake all the time,vomited"
Плюси: "Excellent crew service & food/beverage offerings"
Плюси: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Мінуси: "Istanbul airport is so overpriced, crowded and small."
Плюси: "Plane, seat and entertainment are very good."
Плюси: "Punctual in terms of reaching destination, all else average."
Мінуси: "Less leg space, pantry service below expectations."
Плюси: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Мінуси: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Плюси: "The crew is very nice and try to make the flight experience easier."
Мінуси: "They lost my luggage, and this is not the first time either"
Плюси: "Overall flight is good"
Мінуси: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Плюси: "To be honest nothing really."
Мінуси: "Quality of service and quality of plane. Seems most of the flight attendants could care less about the flight passengers."
Плюси: "Luggage policy, helpful ground and air crew. Price."
Мінуси: "IST stoppover, damaged luggages."
Плюси: "Everything was well taken care of."
Мінуси: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Мінуси: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Плюси: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Мінуси: "departure time changed 3 times"
Плюси: "Flight was smooth. Staff were helpful and professional."
Плюси: "Crew was very helpful and everything was good"
Мінуси: "Lost my baby stroller and didn't found when arrived"
Плюси: "Will definitely fly Turkish Airlines again."
Плюси: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Мінуси: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
Мінуси: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Мінуси: "It never happened."
Мінуси: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Плюси: "The flight staff was very friendly, even to difficult passengers."
Плюси: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Мінуси: "Seat size! Boarding queues"
Плюси: "Excellent food on time departure and landin excellent fare."
Плюси: "Pleasant crew, great quality service, good food."
Мінуси: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Плюси: "Very helpful and respectfull crew"
Мінуси: "Boarding started 20 mins after the designated time"
Плюси: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Мінуси: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
Плюси: "The bread service"
Мінуси: "I was assigned a non-existent seat! How could that happen?! I had to sit in a leftover seat after everyone else had claimed theirs."
Плюси: "Nice crew, clean seats, good food..."
Мінуси: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
Плюси: "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
Мінуси: "No problems at all"
Мінуси: "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"