Lahore to Doha was great but Doha to JFK using American Airlines was horrendous
My family of four have to sit four different seat. It was never imagined such kind of flight.
Complaint I booked seating with Qatar which was confirmed, credit card billed. But arrival I learned seats not assigned to wife and myself
Мінуси: "We need new moves. There were a lot of old movies"
Плюси: "The seating was very uncomfortable and cramped I"
Мінуси: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Плюси: "No comments."
Мінуси: "No comments."
Плюси: "Crew was receptive"
Мінуси: "Food boarding"
Плюси: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Мінуси: "Nothing. Keep up the good work"
Плюси: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Плюси: "Crew was very helpful for everything"
Плюси: "The crew was amazing!"
Мінуси: "The internet service was not working!"
Мінуси: "Qatar airline is one of the best ways to fly!"
Мінуси: "Delays twice which cost me lots of stress and taxi $"
Плюси: "Very packed and no leg space"
Плюси: "The airplane and clean"
Мінуси: "The seats destination between them very small"
Плюси: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Мінуси: "Short transit time"
Плюси: "Museum of Islamic Art,"
Плюси: "exellent in everything"
Плюси: "So many movies to spend flight time with great crew"
Мінуси: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Плюси: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Мінуси: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Плюси: "Food was good and staff was friendly."
Мінуси: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Плюси: "On time Very convenient price compared to other airlines"
Плюси: "Excellent on board staff"
Плюси: "Good service."
Мінуси: "Poor choice of entertainment."
Плюси: "The leg space the reclining chair the personal tv the head rest The food"
Плюси: "Great services"
Мінуси: "Boarding slow"
Плюси: "Flight attendants are ok"
Мінуси: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Мінуси: "Organization of the boarding"
Плюси: "Every thing is great."
Мінуси: "Food Seat great service"
Плюси: "The flight attendants are always friendly and helpful"
Плюси: "Everything was fine except the flight delays"
Мінуси: "Flight delays"
Плюси: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Мінуси: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Плюси: "Everything was excellent no complaints rated 10"
Мінуси: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Плюси: "Business class was wonderful liked pjs, food, seating. Etc"
Мінуси: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Плюси: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Плюси: "Service and crue was good"
Плюси: "Airport staff."
Мінуси: "4 hour flight wolith no entertainment system and old aircraft was a huge drop I am frequent Qatar airways customer, and this flight was the worst"
Плюси: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Мінуси: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Мінуси: "Food choices could be better."
Мінуси: "No entertainment"
Мінуси: "The staff was very supportive"
Плюси: "Service from crew was excellent. Food was good. Also enjoyed city tour of Doha during long layover."
Мінуси: "Crying screaming kids under 2 in our section of the plane...counted 15. There needs to be a dedicated baby section on the plane rather than subjecting every passenger to the crying and screaming of babies for long overseas flights, in our case, for 13 hours!"
Плюси: "What they get right: The planes are comfortable and the flight attendants are attentive and kind. The price is okay, and there are plenty of flights from Doha to Manama."
Мінуси: "What they get wrong- Taking the Doha to Manama flight is like riding the commuter bus from New Jersey to New York City in the U.S. You get there, but that's about it. The waiting area is too small for the number of flights and quantities of people processing through. Many passengers were sitting on the floor while awaiting their flights. Not classy. The boarding process is tedious, and, inefficient, with people cutting in line, others trying to re-negotiate seating while getting their boarding cards scanned, and others not allowing room for additional passengers on the bus that takes you out to the plane. They get on, and block the doorway, so that they can be the first off when we get to the plane. It seems like no one is interested in making this quick and easy, so we can leave on time. That's the other thing. How can a local airline, named for its country, not leave on time? We were delayed about 20 minutes, waiting on people. Just leave them behind! Stick to schedule!"
Плюси: "Price & accuracy"
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Мінуси: "The flight is delayed for two hours"
Плюси: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Мінуси: "just give me a simple way to change my flight"
Мінуси: "Schedule. Crew"
Плюси: "The Crew members especially Magid"
Мінуси: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Мінуси: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Мінуси: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Плюси: "Bad experience with flynas"
Мінуси: "Saudia airplanes much better. This is the last time with flynas."
Мінуси: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Плюси: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Мінуси: "delay flight and rent another craft lion air !!"
Плюси: "So good everything was okay"
Мінуси: "1 hour waiting for customer service to answer the call"
Плюси: "We arrived before time"
Мінуси: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Плюси: "Fast flight reached before time"
Мінуси: "The boarding time"
Плюси: "Business Class is very comfy."
Мінуси: "Food quality. Number of business class seats."
Плюси: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Мінуси: "The entertainment in the flight"
Мінуси: "not delaying 2 hours"
Плюси: "The flight arrived 30 min earlier than the scheduled time."
Мінуси: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Плюси: "The crew was very rude. They were not helpful at any stage."
Мінуси: "Crew members should be trained properly about how to be nice in dealing with passengers."
Плюси: "Business class seats are very comfy & dinner on airplane was delicious."
Мінуси: "They are still using busses for boarding in both Taif and in Dammam airports."
Мінуси: "Late departure and messy airport at jeddah"
Плюси: "Not anything really"
Мінуси: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Плюси: "As mentioned above"
Мінуси: "There was no pillow on the flight and the hostess was rude"
Плюси: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Мінуси: "Ethihad Needs to train their employees."
Плюси: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Мінуси: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Плюси: "Timing and convenient. No stops Professional crew"
Мінуси: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Плюси: "Flight late about 30mihutes no explanation"
Плюси: "Punctuality, Cleanes, good service, great attendees"
Плюси: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Плюси: "Very punctual"
Мінуси: "Everything was fine, I didn’t order any food so can’t join dge"
Плюси: "Craw are professional"
Мінуси: "No entertainment"
Мінуси: "Flight was delayed by 6hrs"
Плюси: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Мінуси: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Плюси: "No thing"
Мінуси: "Late without plogize"
Плюси: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Мінуси: "No entertainment Untrained crew Lousy chair"
Мінуси: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Плюси: "Boarding at the airport was really poor. The flight was delayed for almost an hour."
Мінуси: "almost everything"