Плюси: "Smooth flight"
Мінуси: "Food"
Плюси: "I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)"
Мінуси: "Food could have been better."
Плюси: "Flight was serviced by High Fly, which seem to provide temporary replacement services including very old plane with no onboard entertainment."
Мінуси: "Flight serviced by LOT"
Плюси: "Nothing, we were waiting for border for 3 hours, and the reason was they waiting for another 3 people. That is not acceptable."
Плюси: "A very average experience. Nothing amazing."
Мінуси: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Плюси: "Seat was confortable."
Мінуси: "Food was almost cold.... I was in the back section of the planet...."
Мінуси: "Polish airline Should not be allowed to fly tomUs"
Плюси: "Roomy, offered water"
Мінуси: "Food selection"
Плюси: "The crew was good"
Мінуси: "Our flight was delayed both ways and we were late for connecting flight and stayed at hotel for 1 night"
Плюси: "The entertainment selection"
Мінуси: "Seats were brutally uncomfortable. It was unbearably hot the entire flight because the air was not turned on. And there was not the advertised amount of legroom."
Плюси: "There was in-flight entertainment. The flight was cheap."
Мінуси: "The food was the worst I have had in 12 years of EU-Asia flights. They missed two connections, causing over 11 hours of delay and arrived at a different airport. We had to spend 4 hours with visa procedures and rechecking luggage in Beijing without staff assistance. Deplorable."
Мінуси: "Soft drinks should be free of charge"
Плюси: "The food, crew, entertainment"
Мінуси: "Boarding was completely awful"
Плюси: "The crew was friendly"
Мінуси: "Better quality of food"
Плюси: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Мінуси: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Плюси: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Мінуси: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Мінуси: "one hour delete,missed connecting flight,arrived in Katowice 3 hours late,missed transportation to Ostrava."
Мінуси: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Плюси: "Food/drink options"
Мінуси: "Customer service"
Мінуси: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Мінуси: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Плюси: "Nothing"
Мінуси: "Horrible aircraft (DeHavilland), very uncomfortable. A lot of very young children, their parents were playing some movies for them on phones and tablets. Crew didn't even react on that. Many people were just frustrated with that situation, but Crew didn't even want to discuss it. One of the worst flights ever. It was a charter level, not a regular airline. Never again."
Плюси: "Seat comfort. Smooth flight."
Мінуси: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."
Мінуси: "Connecting flight in Warsaw was horrible. Warsaw airport is not prepared to help people that have little (1 hour) time to catch other flights. It's a nightmare."
Плюси: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
Мінуси: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
Плюси: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Мінуси: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Плюси: "Your crew manager was being very arrogant.. No tolerance at all"
Плюси: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."
Плюси: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, each arrival was not too late."
Мінуси: "Had to check a bag at the gate, despite being under the two-bag limit. However I was not charged (as my destination was intercontinental)."
Плюси: "nothing"
Мінуси: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Плюси: "Friendly crew and good food, blanket and pillow was nice"
Мінуси: "Not much space between seats, so cramped! Lot of people moving around and talking loud while trying to sleep"
Плюси: "Seats were full recline and very comfortable. Nice large windows."
Мінуси: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
Мінуси: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."
Плюси: "Excellent service better than expected accommodations. On time."
Плюси: "Nice new plane. Desert was some sort of raspberry cheesecake which was great."
Мінуси: "Movie and tv listings could have been a bit better. Only a few movies from the last year."
Мінуси: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Плюси: "Everything from the flight, food & service exceeded expectations. Business class was exceptional."
Плюси: "The boarding and the flight itself was fast as there were a lot of people for connecting flights in Warsaw."
Мінуси: "The flight was delayed for 1.5h which is not ok. I see that for LOT is a standard practice unfortunately."
Плюси: "It was very pleasant flight"
Мінуси: "Crew atmosphere"
Плюси: "they were not very late - within one hour."
Мінуси: "For three of us we had only one bag to check. They charged us 70 euro for that bag. All their flights were 30-60 minute late."
Плюси: "food prices, all on time"
Мінуси: "entertainment"
Плюси: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Мінуси: "Weather related delay not airline dependent"
Плюси: "Crew was very nice and helpful."
Мінуси: "It was very stuffy and warm on the plane."
Плюси: "nice flight... people were friendly and kind."
Мінуси: "No Comments"