Плюси: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Мінуси: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Плюси: "Excellent crew. Very good food. Comfortable seats."
Плюси: "Crew was great and food was nice!"
Плюси: "The crew was very friendly."
Мінуси: "Seats can get better."
Плюси: "So welcoming and so caring"
Плюси: "The crew was amazing"
Мінуси: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Плюси: "Crew was amazing"
Мінуси: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Плюси: "The crew provide good service but personally i did not like the food that could be lot better."
Плюси: "The food its disgusting"
Мінуси: "Better service and better food"
Плюси: "From new York to Doha flight seats are not that comfortable."
Плюси: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Плюси: "The crew was amazing!"
Мінуси: "The internet service was not working!"
Плюси: "Crew was excellent"
Мінуси: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Плюси: "Crew was very accommodating"
Плюси: "courteous service and a clean modern airplane"
Мінуси: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Плюси: "Qatar is awesome. Amazing service and great new planes."
Мінуси: "All good"
Плюси: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Плюси: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Мінуси: "No complaints."
Плюси: "So many movies to spend flight time with great crew"
Мінуси: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Плюси: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Мінуси: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Плюси: "Best business class I have ever been on. Better than most First class."
Плюси: "Very comfortable flight with excellent service."
Плюси: "Went out of their way to be helpful"
Плюси: "The plane had everything I could want."
Мінуси: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Мінуси: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Плюси: "Excellent service..!"
Плюси: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Плюси: "Service, attentiveness, food."
Мінуси: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Плюси: "Good service!! Good food!! Great staff!!"
Плюси: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Мінуси: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Плюси: "service, food and cleanness"
Плюси: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Мінуси: "Seats are too small"
Плюси: "Worst customer service"
Плюси: "Qatar has one of the best service in the world"
Мінуси: "Nothing that I ca th think off"
Плюси: "The service and the food were amazing!"
Плюси: "Professional courteous friendly and communicative"
Мінуси: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Плюси: "Clean. Friendly staff. Good food. Good entertainment."
Мінуси: "Small cramped seats."
Плюси: "On time departures Good entertainment options Could charge my electronics"
Мінуси: "Food was ok Boarding was somewhat disorganized"
Мінуси: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Плюси: "The crew were nice"
Мінуси: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Мінуси: "Ran out of meal options in both flights"
Плюси: "The food and seats were very comfy."
Плюси: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Мінуси: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Плюси: "The entertainment and food was great. The service as well. They are very attentive to any request."
Мінуси: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."
Плюси: "The staff was good and food as well had a great trip"
Мінуси: "We were late, no TV screens, bad food and I can go on and on"
Мінуси: "Hotel for passengers"
Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Мінуси: "More space and room seating"
Плюси: "Flight between Atlanta to Istanbul was good with ample leg space."
Мінуси: "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."
Мінуси: "Seats are uncomfortable, not enough leg room."
Плюси: "Everything! Food was amazing!"
Плюси: "The crew is phenomenal"
Мінуси: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
Плюси: "Good food, great crew. Free beer."
Мінуси: "Too cramped. More so than other airlines, or is it just me getting older?"
Плюси: "Perfect service. Perfect food. Best lounge. Flawless"
Плюси: "I liked that I had knee space which made he more comfortable. There was a lot great movie options. The food was good."
Мінуси: "The air in the plane was smell."
Мінуси: "Seats were cramped for an international, 10 hour flight"
Плюси: "On time departure and landing"
Мінуси: "My mother was not provided with wheelchair at the Istanbul airport"
Мінуси: "Took them too long to pick up the trash ..."
Мінуси: "The food was a bit tastless"
Плюси: "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
Мінуси: "Delay in departure."
Плюси: "Everything is included! No extra fees!"
Мінуси: "bus service to the plane"
Плюси: "I like the food and the service plus the entertainment on the Telvision"
Мінуси: "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Плюси: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Мінуси: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Плюси: "Crews were cooperative."
Плюси: "Excellent Service & On time Schedule"
Мінуси: "Istanbul Airport Rest Rooms were not clean"
Плюси: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Плюси: "the Boarding at ATL airport was catastrophe!!!!!!"
Плюси: "Entertainment was good and interesting. Food was interesting and I did not go hungry"
Мінуси: "Seats too close for taller people to sleep with any comfort.....almost miserable"
Плюси: "Short flight with no issues."
Мінуси: "No problems--everything average."
Мінуси: "Everything was high level"
Мінуси: "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
Плюси: "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."
Плюси: "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
Мінуси: "I liked everything, no dislikes."
Плюси: "food service and flight attendants were really nice"
Плюси: "Turkish airline was a nightmare with customer service!"
Плюси: "Excellent entertainment + decent food"
Мінуси: "Food choices should have been better..."
Плюси: "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
Мінуси: "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
Плюси: "As good as long flights can be."
Плюси: "Friendly staff good service."
Мінуси: "The grill chicken served for dinner was cold."
Мінуси: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Плюси: "There were plenty of entertainment options."
Мінуси: "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."
Мінуси: "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."
Плюси: "Friendly crew excellent food"
Плюси: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Мінуси: "I didn't like having to disembark the plane in Istanbul while it was on the Tarmac nor get back on the plane while it was on the Tarmac."
Плюси: "New plane with great entertainment system."
Мінуси: "Connection in Istanbul slow. Airport busy and poor ac. Missing luggage experience bad at tlv airport. Took more than 2hrs to leave customs area after filing claim."
Плюси: "I know it has been some time for me to fly but I once did often I think your entertainment way and options were the best I have ever had the privalage to be on, It was great to fly with you."
Плюси: "Nice crew, clean plane"
Мінуси: "Flight was 2 hours delayed- late to my connection so luggage was lost and I was 3 days without luggage."
eDreams charged us double the amount, fake illegal charged. promised us business class but put us in economy. worst company and service ever. they need to be shut down
Great leg room and very clean plane nothing could be better 😁
Плюси: "Not much to say here. It was a short flight, and it went smoothly."
Мінуси: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Плюси: "All was super!"
Мінуси: "All was great!"
Плюси: "Everything except the delay"
Мінуси: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Мінуси: "Flight attendant didn’t smile @ all, it was like we are on her way."
Плюси: "The crew, plane and airport was great!"
Мінуси: "Part of our luggage was disassembled and not delivered to the final destination."
Мінуси: "The crew might be greeting passengers onboarding."
Мінуси: "Sēdvieta neērta un nepiemērota gulēšanai."
Мінуси: "At least a complimentary glass of water or juice in Economy."
Плюси: "Big space to front seat"
Мінуси: "offer drinking water"
Плюси: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Мінуси: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Мінуси: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
Плюси: "Very nice plane and we left on time and the flight was very smooth."
Плюси: "The airplane was brand new. The crew was very friendly"
Мінуси: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Плюси: "All fine"
Мінуси: "Flight delayed 2 hours"
Плюси: "Efficient boarding and disembarking."
Мінуси: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Плюси: "Crews on Air France are outstanding!"
Мінуси: "Baggage was lost and was delivered 2 days later."
Плюси: "Crew were efficient and friendly."
Мінуси: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Плюси: "Tallin airport is beautiful"
Мінуси: "Lost luggage and indifferent assistance."
Плюси: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Плюси: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Мінуси: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Плюси: "staff were polite, helpful, and efficient"
Мінуси: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Мінуси: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Мінуси: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Плюси: "Good service, good connection in Riga! Perfectly on time!"
Плюси: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Мінуси: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Мінуси: "SEVERELY DELAYED"
Мінуси: "An extra fee is charged if you don't check-in online."
Плюси: "We arrived safely. Bilingual staff."
Мінуси: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Плюси: "The helpful ground person at check-in."
Мінуси: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Мінуси: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Плюси: "It got me from point A to point B."
Мінуси: "Seat was uncomfortable and next to an odorous toilet."
Плюси: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Плюси: "Brand new aircraft Wider seats as normal Good selection of food"
Мінуси: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Мінуси: "paying for water!"
Мінуси: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Мінуси: "Who charges for coffee, jeez"
Плюси: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Мінуси: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Плюси: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Мінуси: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Плюси: "Flight was on time which was surprising given a late snow storm in Tallinn."
Мінуси: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Плюси: "Moved up to First class section."
Мінуси: "No refreshments"
Мінуси: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Плюси: "Very efficient, quick"
Мінуси: "Riga to vilnius delayed 2 hours"