Плюси: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Мінуси: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Плюси: "Excellent crew. Very good food. Comfortable seats."
Плюси: "Crew was great and food was nice!"
Плюси: "The crew was very friendly."
Мінуси: "Seats can get better."
Плюси: "So welcoming and so caring"
Плюси: "The crew was amazing"
Мінуси: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Плюси: "Crew was amazing"
Мінуси: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Плюси: "The crew provide good service but personally i did not like the food that could be lot better."
Плюси: "The food its disgusting"
Мінуси: "Better service and better food"
Плюси: "From new York to Doha flight seats are not that comfortable."
Плюси: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Плюси: "The crew was amazing!"
Мінуси: "The internet service was not working!"
Плюси: "Crew was excellent"
Мінуси: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Плюси: "Crew was very accommodating"
Плюси: "courteous service and a clean modern airplane"
Мінуси: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Плюси: "Qatar is awesome. Amazing service and great new planes."
Мінуси: "All good"
Плюси: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Плюси: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Мінуси: "No complaints."
Плюси: "So many movies to spend flight time with great crew"
Мінуси: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Плюси: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Мінуси: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Плюси: "Best business class I have ever been on. Better than most First class."
Плюси: "Very comfortable flight with excellent service."
Плюси: "Went out of their way to be helpful"
Плюси: "The plane had everything I could want."
Мінуси: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Мінуси: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Плюси: "Excellent service..!"
Плюси: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Плюси: "Service, attentiveness, food."
Мінуси: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Плюси: "Good service!! Good food!! Great staff!!"
Плюси: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Мінуси: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Плюси: "service, food and cleanness"
Плюси: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Мінуси: "Seats are too small"
Плюси: "Worst customer service"
Плюси: "Qatar has one of the best service in the world"
Мінуси: "Nothing that I ca th think off"
Плюси: "The service and the food were amazing!"
Плюси: "Professional courteous friendly and communicative"
Мінуси: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Плюси: "Clean. Friendly staff. Good food. Good entertainment."
Мінуси: "Small cramped seats."
Плюси: "On time departures Good entertainment options Could charge my electronics"
Мінуси: "Food was ok Boarding was somewhat disorganized"
Мінуси: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Плюси: "The crew were nice"
Мінуси: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Мінуси: "Ran out of meal options in both flights"
Плюси: "The food and seats were very comfy."
Плюси: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Мінуси: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Плюси: "The entertainment and food was great. The service as well. They are very attentive to any request."
Мінуси: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."
Плюси: "The staff was good and food as well had a great trip"
Мінуси: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Плюси: "i like the food and movie choices."
Мінуси: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Плюси: "Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food."
Плюси: "Food was great! Crew was excellent and I loved entertainment choices!"
Плюси: "Friendly crew. Plane well maintained"
Мінуси: "Delay, poor boarding"
Мінуси: "I was not notified, until I was already at JFK, about a 3hr50min delay in departure from JFK due to mechanical that happened in Istanbul many many hours before. Then the connecting flight at 11:15am IST/TLV was fully booked and I was booked only at 13:30 IST/TLV and therefore arrived more than 7 hours after my original schedule - due to a mechanical. According to IATA and international rules I am now due a full refund on my flight cost and will start proceedings against Turkish Airlines for this money. It was a nightmare for all the hours waiting. We also had to deplane in IST from the JFK flight on steps rather than into a gate!! Same with the TLV/IST flight. Terrible."
Плюси: "Excellent service. Very tasty food."
Мінуси: "Too many voice announcements, interfering with the entertainments system."
Плюси: "Food and service in business class were splendid."
Мінуси: "Absolutely nothing!"
Плюси: "I was impressed by how Turkish Air treated me when I missed my connecting flight in Istanbul It was confusing to say the least but once I got to the right location they could not have been any friendlier, kinder, or gracious My hats off to Turkish Air THANK YOU"
Мінуси: "It was a tight space and they kept giving me things (pillow,blanket, slippers and socks, and headphones) that I didn’t need or have room for I appreciate the thought Return trip I’ll be more aware and decline what I don’t need"
Мінуси: "Connecting flight From plane to the gates"
Плюси: "The food, comfort and wine on Turkish Airlines was wonderful."
Мінуси: "Turkish Airline’s needs to improve their online experience. Please just pay someone to fix it - you don’t have the city of Los Angeles as a option for home address. In case TA’s web developers are reading this, Los Angeles is the city with LAX in it. I guess you don’t have to know every city, but maybe download a complete list of cities and use that? There are lots of open source options and I can help you, if it gets confusing. Or, alternatively, allow users to type their city with a keyboard. Scrolling through every city in the state of California is not easier than typing Los Angeles. Especially when arriving at Los Gatos and thinking “wait... did I miss it?” That’s not the only thing wrong with your website, but start here. Look Turkish airlines is wonderful, I’m just saying that it was hell actually buying a ticket and signing up for your rewards program."
Плюси: "Service and bag policy"
Мінуси: "The house food"
Мінуси: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Плюси: "The landing"
Мінуси: "The crew nasty stwarts"
Плюси: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Мінуси: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Мінуси: "seats a bit tight"
Плюси: "Service was excellent Food was delicious..."
Мінуси: "Everything was perfect..."
Плюси: "Best food ever on plane"
Мінуси: "The flight was delayed leaving NY"
Мінуси: "bus service to the plane"
Плюси: "Everything was great. Service. Very comfortable. The staff was great"
Плюси: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos"
Плюси: "the staff was so polite and helpful thank you"
Мінуси: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
Мінуси: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
Мінуси: "More than 90 min delay in the flight from NYC to Istanbul. Caused us to get late to the next flight. The replacement we got was after more than 6 waiting hours although earlier flights took off to the same destinatiob."
Мінуси: "Flight was canceled"
Плюси: "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
Мінуси: "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."
Мінуси: "My incoming Turkish Airlines flight arrived late due to weather conditions in Istanbul. The handling of passengers who had missed connecting flights was poor. Very few staff new how to manage the situation, which resulted in long delays, very frustrated passengers and an overall very negative experience. I would avoid flying with Turkish Airlines if I could."
Плюси: "I am a frequent Turkish Airways travel and have always enjoyed my experiences with Turkish Airways."
Мінуси: "My seat was not functioning so I was not able to recline to more comfortably sleep during the flight. The flight was an overnight flight from NYC-JFK to Istanbul, i.e. so a VERY long flight! A flight attendent was not able to get the seat to recline either and said she'd come back to help with another seat or some other solution, but never returned. This made the flight less comfortable and a bit disappointing as my typically experience with Turkish Airways is excellent!!"
Плюси: "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
Плюси: "The crew on the flight were very nice"
Мінуси: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Плюси: "There's nothing to like when the Federal Aviation administration bans direct flights from US to Istanbul, Turkey"
Мінуси: "I hate that KAYAK sells me this package and after collecting their commission the only customer support is to direct me to subcontractors which in turn direct me to the airline which in turn NEVER PICKS THEIR F*CKING PHONES UP!!! BAD BAD BAD CUSTOMER SERVICE #NEVEREVERKAYAK"
Мінуси: "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
Плюси: "Wifi when I get to turkey, without needing a fan sim"
Плюси: "They didn't want to go to work today. And it's your fault. So they will punish you."
Плюси: "They fed you well, great entertainment for 11 hrs (didn't feel like it at all)."
Плюси: "Entertainment on long haul flights is top notch. Selection is incredible just bring your own headphones if you wanna be able to hear anything. Food is the best out of any other carrier. I've seriously been to full service restaurants with less tasty and well prepared foods."
Мінуси: "Seats are hilariously small. I know you're thinking "they're all like that." They're NOTHING like any other airlines. I've flown the following for reference: Lufthansa Air Swiss Delta Air France Air Arabia Saudi Airlines Egypt Air and a couple more I can't think of right now. I'm a very medium sized build and really short (5' 6") and I was so uncomfortable I wanted to (and probably will) cancel my return flight with them. My wife's back is still hurting from that flight. The staff are just plain awful save for 2 flight attendants. Out of 2 flights so far. I was told afterwards that this is commonplace when flying Turkish Airlines. For fairness sake I should mention that both Egypt Air and Saudi Airlines were worse. Whatever money you think you're saving by flying this atrocity you're gonna be spending on fixing your neck and back. Spend the extra and go with Swiss or even Delta. Avoid this rubbish"
Плюси: "Always on time....no delays."
Плюси: "Connecting flight was not waiting from Instabul to Athens since the airplane from JFK left with a 1h 20min delay ."
Плюси: "Food was great! Drinks was varied The crew was very nice and thoughtful"
Мінуси: "There was no entertainment since the system didn't work all the flight. All the boarding things was very poor both sides of flight. Big delay!!"
Плюси: "Turkish airlines never gave me notice or explanation. At least Kayak gave me notice and i appreciate."
Плюси: "I really enjoyed this flight. The seats were comfortable and clean. They passed out headphones and travel kits, including sleeping masks, earplugs, and toothbrushes. Each seat had its own screen with 200 movies and probably just as many albums. They started the flight off with warm towels, then Turkish delight, before having dinner, a middle set of drinks, and then breakfast. I felt like I was almost in business. Plus the crew were very friendly and accommodating. The boarding was smooth though a bit delayed but that was probably more dependent on the airport than the airline."
Мінуси: "Honestly nothing. Great food, great service, and great crew. Nothing to complain about."
Плюси: "Served us a meal and snack, which is much appreciated. Both were quite good for airplane food. Smooth flight. Excellent entertainment. There were actually QUALITY movies to watch, which made the time go by fast."
Мінуси: "It seemed difficult to get the attention of a stewardess for another drink. I guess I could have hit the button calling for someone, but I always feel like too much of a diva by doing that."
Плюси: "The food is really good, they still are trying to do airline travel like it used to be - with great service and proper meals, menus and snacks. Lovely staff too."
Мінуси: "Inadequate space for rollie luggage - most compartments don't accomodate - and the flight attendants became frazzled as time went on - sometimes they were rude when you asked for water or a soda - I think because they would be coming by with a drinks cart in a second, but we don't always know that."