Crew was always there for us and all aspects of the process and flight were top notch
I had problems with the tickets
Poor customer services and People who talk to you on the phone They have one goal is your money with cheap service and cheap way also
Плюси: "Fast and easy."
Мінуси: "The new Istanbul airport is way too big and confusing. Its pretty but needs people improvement."
Мінуси: "Room temperature control should be better."
Плюси: "Surprised to get a meal on such a short flight! Very good service."
Плюси: "The only good thing was the food."
Мінуси: "The flight from Karachi to Turkey was two hours late and the flight from Turkey to Houston was again two hours late. The seat was super uncomfortable. The plane was very crowded. Turkish airways need to reduce their ticket prices because they provide poor services to their passengers."
Мінуси: "Everything is exellent"
Плюси: "Amazing crew, confortable seats, great complimentary internet service"
Мінуси: "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"
Плюси: "The plane was late for operational reasons - the team made efforts to make the delay as short as possible."
Мінуси: "The plane is really old - I could not adjust the air flow above my seat since it was broken."
Плюси: "NOTHING. Never made the connection."
Мінуси: "Flying your passengers to your hub so they can make their connecting flights, for a start..."
Мінуси: "Luggage handling could be a lot better. Two out of four of my bags were damaged beyond repair"
Плюси: "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
Мінуси: "Hefty upgrade price tag but a good flight otherwise"
Плюси: "My seat didnt recline so i wasnt feeling comfortable"
Мінуси: "Leg room Food choices"
Мінуси: "Personal and service were grea!"
Плюси: "Smooth from start to finish Well Done !"
Мінуси: "Security in Istanbul on return flight required me to exit transfer area, pay $30 visa fee and check a set of hiking poles. This was not a requirement on the three other legs of this flight reservation."
Плюси: "Entertainment was good."
Мінуси: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Плюси: "Probably best economy class service and amenities and timings."
Мінуси: "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."
Плюси: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Мінуси: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Мінуси: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Мінуси: "Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport."
Плюси: "The seat was comfortable."
Мінуси: "The entertainment system was not working"
Мінуси: "The Turkish government not allowing me to use my ticket."
Плюси: "again crue was best"
Мінуси: "boarding gate was Mile away , you need Taxi to get there, whats wrong"
Мінуси: "Boarding problems"
Плюси: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Плюси: "Food was good"
Мінуси: "Hour and a half delay"
Мінуси: "This 13 hours and 5 minutes flight was extremely hot. Regardless of how many times we've asked the flight attendants to make it cooler for us, nothing changed. By the time, we get off my shirt was soaking wet. Imagine flying for so long under these conditions. What an horrible customer service!"
Мінуси: "Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting"
Плюси: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
Плюси: "The service was good., food was good, boarding was little though."
Мінуси: "Usually the layover is long even though they provide you with hotel but, its too tiring"
Плюси: "A light meal."
Мінуси: "Very crowded -- good for the company. Delay in taking off."
Мінуси: "No entertainment."
Плюси: "the crew in turkish airlines is always nice and courteous. the food was very tasty. i LOVE the little bag with slippers, socks and tooth brush and paste and other amenities."
Мінуси: "i got lucky and had multiple seats to myself, and it was still tight. i can imagine if i had only one seat i would be in a lot of pain coming off the flight. the bathrooms are very tight too,"
Мінуси: "I could not figure out how to get a vegetarian meal."
Плюси: "Seat reclined more than some. The food was really good!"
Мінуси: "No lemonade. There were a lot of steps of security at the gate."
Плюси: "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
Мінуси: "Food was average"
Плюси: "- No security lines when transiting at Istanbul. - Generally well organized. - Decent food and drinks selection on board. - Choice of Turkish and French wine in Economy. - About the same on other points as other leading airlines."
Мінуси: "- At Istanbul no long chairs for taking a nap during long connections when arriving on a red-eye flight (like they have at CDG or Dubai or many other airports). Overall, very crowded airport. - The plane had older entertainment system with no USB port to charge-up the cell phone nor a power outlet."
Плюси: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Мінуси: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."
Плюси: "Very good service, nice food, comfortable plane"
Плюси: "Flights left on time. Boarding was good."
Мінуси: "It was blazing hot on every flight. Several guests complained yet the staff kept saying it was cool enough and would not turn it cooler. Although the menu said cheese sandwiches were available at any time, we were told there weren't any when we asked for one. The guest next to me would push the attendant button and the staff would walk by several times without even making eye contact with her."
Плюси: "The crew and flight it self was great"
Мінуси: "Tuna sandwich not good and flight was an hour delayed"
Мінуси: "No vegan good woithout order"
Плюси: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Мінуси: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."