Everything was excellent, the boarding could have been done better as far as who is boarding first and so on..the lines weren’t organized well so even with business boarding there were lots of people who went in front and there was one kind of line that made things slower
I had the choice of selecting my own seat 💺, that was awesome 👏
Мінуси: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Плюси: "Everything was excelent"
Плюси: "Food and entertainment was great."
Плюси: "Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight."
Мінуси: "Prices have gone up"
Плюси: "Excellent service for affordable price"
Мінуси: "Flight was delayed"
Мінуси: "Everything perfect although 757 planes seemed tired. Istanbul TA airport lounge is second only to Emerites."
Плюси: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Мінуси: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
Мінуси: "Crew could have been more pleasant"
Мінуси: "Food wasn’t good"
Плюси: "The plane was late for operational reasons - the team made efforts to make the delay as short as possible."
Мінуси: "The plane is really old - I could not adjust the air flow above my seat since it was broken."
Мінуси: "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."
Плюси: "Departing on time"
Мінуси: "Luggage handling could be a lot better. Two out of four of my bags were damaged beyond repair"
Плюси: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Мінуси: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Мінуси: "Personal and service were grea!"
Мінуси: "I had to rearrange my bags 3-4 times even though I paid $80 additional for extra weight"
Плюси: "Every thing about my trip"
Мінуси: "The mashing not working in the airport in Istanbul for visa , and the internet, if u want the internet u need to have your phone active to get the code to put on so you get the service internet!!!! Same with a visa !! And since we are more a resident we don’t have local # of Turkey"
Мінуси: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."
Плюси: "Boarding on time. Decent food. Relatively clean aircraft"
Мінуси: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Мінуси: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."
Плюси: "Food quality and robust Entertainment options"
Мінуси: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."
Мінуси: "I like everything"
Плюси: "Food and entertainment were excellent!"
Мінуси: "I almost got bumped off my flight because I didn't check in online. It was very stressful"
Плюси: "Good entertainment system with lots of options."
Мінуси: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Мінуси: "Little value for money. Meal, seat.. below expectations of premium economy"
Плюси: "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Мінуси: "No complaints"
Плюси: "Staff are EXCELLENT"
Мінуси: "Internet was spotty."
Плюси: "The on flight entertainment had a wide selection. The burger dinner was surprisingly good!"
Мінуси: "The egg breakfast wasn't good at all. The eggs were tough and didn't taste like real eggs."
Плюси: "I sat on the right side of the plane this time and I was more comfortable than last time where my seat did not recline. Food was great and this crew picked up the dishes much quicker than my first flight"
Мінуси: "I asked for white wine and lady gives me red. Then I asked for the correct one and felt an attitude only then confirmed when I rang the attendant button it took them 18 minutes, yes, I counted to come to my seat. Then I asked for another drink. This lady was not as nice as the rest of the crew and I observed. I'm sorry but I'm flying 13 hours I will be asking for things."
Плюси: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Плюси: "Slippers provided, many passengers used these (which is much preferable to feet out on the plane). Enternainment included a good number of recent releases, and food consistently exceeded expectations. Staff was pleasant and accommodating."
Мінуси: "Consistent line for the bathroom, very little lights off time to sleep (I was unable to sleep on the flight), standard small child kicking the back of my seat and yelling."
Плюси: "Nothing in particular"
Мінуси: "The food service was really bad. Not happy with the meal choice."
Плюси: "The security measures"
Плюси: "Good crew"
Мінуси: "The moms with babies would do with a little help."
Плюси: "food was good."
Мінуси: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."
Плюси: "Absolutely nothing, because it never happened."
Мінуси: "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."
Мінуси: "Our flight was LAX > Istanbul > Oman The connection in Istanbul was canceled. The transfer desk was very overwhelmed by the volume of customers. After 3 hours of waiting I finally got someone to get us on a flight to Qatar and then to our final destination Oman. That person then left work before printing the tickets and I had to start all over again. It was a very stressful and tiring ordeal and cost us an entire day of our vacation."
Плюси: "Overall everything was good"
Плюси: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Мінуси: "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
Плюси: "Great service and food onboard."
Мінуси: "4 flights with turkish air. All used silly buses upon arrival/departure. Also had fo reschedule a flight due to geece air strike that caused TA to cancel my flighf 24 hours in advance. Never recvd a txt, email or call from them. BOO. Had to go to airport to change resvtn as they werent answering resvtns phone. Booo"
Мінуси: "Flight wasn't full but they packed the front of the plane. I finally moved since there was a huge man in the middle seat. First seat I move to, the woman thought she owned the entire row. Guess she bought a business class seat and the flight attendants moved her to her own row. Everyone else who had a row to themselves followed suit. I finally find a seat but it wasn't was attached correctly and was falling off. Was uncomfortable to whole 10hrs."
Мінуси: "Everything was really good"
Плюси: "Good price and great food"
Мінуси: "Best Price. Plus no-nonsense pricing from Kayak. Food is great."
Плюси: "Good food on board, TV is in every seat and USB plug to charge."
Мінуси: "Crew is okay. Does not really pay attention by the end of the flight. flight from Miami to Istanbul is very long - 11+ hours"
Плюси: "It is on time, crew is professional. In general, the flight was ok."
Мінуси: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Плюси: "Friendliness toward kids was really good."
Мінуси: "The movies didn't work until an hour after the flight started. Really."
Плюси: "Every thing was perfect and the service too"
Мінуси: "The only problem is I didn't one of my luggage on time after 3 days I was upset and made"