Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Плюси: "Plane was good,very comfortable clean and new.Entertainment was great.Crew was nice."
Мінуси: "Food wasn’t good at all, very low quality and it didn’t taste good.And prices for extra language (190$) is way too expensive."
Плюси: "Everything was excellent even the landing was as smooth as butter"
Мінуси: "A free upgrade to a business class seat :("
Мінуси: "I would definitely have vegetarian food. 30% of population is vegetarian"
Мінуси: "If the disembarking didn't take 45 minutes."
Мінуси: "Hotel for passengers"
Плюси: "crew was great, food was delicious, seats were comfortable."
Мінуси: "updated movie library, better handling of boarding for priority customers."
Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Мінуси: "Every thing was good"
Плюси: "Service ,food"
Мінуси: "Boarding take long time"
Плюси: "Good food for economy and crew was really nice . Great movie selection , nice amenity kit for economy."
Мінуси: "They weigh your carry on making you shift things . 31 inch pitch is tight for a long flight. Didn’t give 5 stars to the entertainment because although excellent selection , the touch screen is very slow to react making it frustrating."
Мінуси: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."
Плюси: "Great hospitality for a reasonable price - crew very attentive"
Мінуси: "Took them too long to pick up the trash ..."
Мінуси: "i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone"
Плюси: "on board was good, plane in good condition, good breakfast, attentive personnel"
Мінуси: "After boarding, my traveling companion was forced to deplane and take a later flight, some confusion and his seat had been double-booked"
Плюси: "Great service, great food and drinks"
Плюси: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Мінуси: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Мінуси: "bus service to the plane"
Плюси: "Food and staff were good."
Мінуси: "The seats were tight when the person in front leaned all the way back. His or her head was practically in my lap forcing me to lean back, to the annoyance of the person behind me. All was fine after the meal when everyone leaned back."
Плюси: "great entertainment, pretty comfortable, good service"
Мінуси: "a little bit of a delay"
Плюси: "Fantastic food and service"
Мінуси: "Wish they used a large plane like the Istanbul to MIA one."
Плюси: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Плюси: "Worst airline ever"
Мінуси: "Worst airline ever."
Плюси: "Short flight with no issues."
Мінуси: "No problems--everything average."
Плюси: "Entertainment was good."
Мінуси: "Crew could be nicer and smile more often to the passenger."
Мінуси: "Everything was high level"
Плюси: "Comfortable plane Good food Excellent entertainment options Friendly service"
Мінуси: "Turkish flights always seem to be late in boarding"
Плюси: "Desserts were good. Food variety and options were good. Comfort/Entertainment on flight were exceptional. Timely take off and landing."
Мінуси: "The variety of food was nice, but the main coarses were below average-Dry chicken as well as over cooked pasta. Trash wasn't collected often enough. Flight crew were friendly enough, but I raved about last years Turkish Airlines flight, but this year it was just so-so and I'm not exactly sure why."
Мінуси: "Staff is mean, impolite, and inefficient."
Плюси: "Food and beverage Entertainment"
Мінуси: "Waaaaay too hot on the plane. I was so uncomfortable as were serveral other people I spoke to on the plane"
Плюси: "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
Плюси: "The crew was incredible and helped to cater to all our needs. The full meals were delicious. The comfort/ entertainment on our international 11 hr flight was very good. Personalized tv with loads of options, USB outlet for phone charging, headsets, pillows and blankets all included."
Мінуси: "We had to wait over an hour for our bag after landing. This may have been due to the rainy weather/ large plane."
Мінуси: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Плюси: "Same as above"
Мінуси: "Same as above"
Мінуси: "The food , the drinks were not cold"
Плюси: "Loved the entertainment center and options. Loved the frequency of beverage service."
Мінуси: "Nothing. Everything was great!"
Плюси: "Friendly attendants, newer plane with comforts seats even in economy. Great food and amenities."
Мінуси: "Smelly passengers with body odor. Screaming, crying children that poo every couple of hours. A/C WAS INCONSISTANT drspite several complaints to cabin attendants."
Плюси: "I have been flying with Turkish Airline for over 24 years. And they are the best ever. If they have flights to my destination I sure fly with them."
Плюси: "* Two suitcases * Vegetarian-Indian food was amazing! * You get a little pack with socks, slippers, tooth brush, eye cover. It is great!"
Мінуси: "Not enough leg room. When pushing the chair back, the cushion moves forward. Not the best for 6 feet and up people"
Плюси: "The crew. The movies."
Мінуси: "The cramped seating. Unable to have any ventilation on window seat. Some food not good."
Мінуси: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
Мінуси: "The flight had been cancelled by airline. Now waiting for refund."
Плюси: "Plane had more food space than the previous one"
Мінуси: "They always ran out of food options."
Плюси: "Loved the food and crew--top notch."
Мінуси: "All was good."
Плюси: "Other than the food and a little bit the entertainment (I was given the same comedy episodes for the way there and back) everything was perfect. In the future my first choice is going to be Turkish Airlines!"
Мінуси: "Even though the service was excellent - the food was just OK. I had the pasta for breakfast - there was no other choice. I hate pasta and in general there were too many carbs and too few protein choices. Maybe it is a personal taste but for me the food was simply not tasty. That applies for everything I had (except the yellow rice which was good). As for the entertainment - I watch mainly comedy episodes on TV. The same episodes were given on all 4 legs."
Плюси: "The food and entertainment system was excellent. The headphones were painful after a movie. But you can link personal headphones into the adapter which is providex."
Мінуси: "The airplane didn't seem as clean as expected. The crew was adequate but not around between the main meals."