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Топ-5 авіакомпаній, які літають з Києва до США

Оцінка на основі відгуків користувачів KAYAK

8,0
SWISS
Кількість відгуків: 9 057
8,2
Посадка
7,8
Комфорт
8,6
Екіпаж
7,7
Розваги
7,9
Харчування
Відгуки про авіакомпанію

Плюси: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."

Плюси: "The crew were very good. Seats were small."

Плюси: "Flight attendants are friendly and helpful."

Мінуси: "Need more leg room. Cramped for 8 hours is not a good thing"

Плюси: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Мінуси: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""

Мінуси: "Food could be better"

Плюси: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Мінуси: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."

Мінуси: "Seats are tiny and uncomfortable!"

Мінуси: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"

Мінуси: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"

Мінуси: "entertainment sound"

Плюси: "Service on Swiss Air is great!"
Мінуси: "No TSA checkin at Newark."

Плюси: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"

Плюси: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."

Плюси: "-"
Мінуси: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."

Плюси: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Мінуси: "The food standard seemed to be lowered a little bit, but still very well prepared."

Плюси: "The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok."
Мінуси: "I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed."

Плюси: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Мінуси: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."

Плюси: "Not applicable"
Мінуси: "See above."

Плюси: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Мінуси: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."

Плюси: "friendly ,respectful, helpful,informative"
Мінуси: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."

Плюси: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."

Плюси: "My own seat had ample legroom, good crew."
Мінуси: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."

Плюси: "Very friendly and efficient Good food"
Мінуси: "Zürich airport early closing at night so difficult to check in and drop off luggage"

Плюси: "Crew was always ready to help. It was a very smooth flight."
Мінуси: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."

Мінуси: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."

Плюси: "Food was actually really good."
Мінуси: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."

Плюси: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Мінуси: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."

Плюси: "Very good service"

Плюси: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"

Плюси: "Excellent organization, food and entertainment. Impeccable service."

Плюси: "People friendly"
Мінуси: "Food was poor, really poor, no options for the children Headphone socket in the seat"

Плюси: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"

Плюси: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."

Плюси: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Мінуси: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."

Плюси: "Great complimentary chocolate."
Мінуси: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."

Плюси: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."

Плюси: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Мінуси: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."

Плюси: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."

Плюси: "Food and entertainment"
Мінуси: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."

Плюси: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Мінуси: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."

Плюси: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Мінуси: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."

Плюси: "The crew members were polite and efficient."
Мінуси: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."

Плюси: "Do like flying on Swiss, but might have to rethink that. The food it fine and I really appreciate the gluten free meals. The crews have been very pleasant and helpful. Boarding on this last flight... Nov 2 from Zurich seemed a bit frenetic. Passports we checked once again and this seemed to be taking an extra long time. I do like the entertainment selections, but the seat TVs and remotes do not always work well."
Мінуси: "I do not like the cramped space that we are in. It was difficult for my husband and I to get in and out of our seats. The passenger in front of me pushed her seat back and it seemed as though she was righ in my face. She could not go upright as the person in front of her was pushed all the way back. This situation also makes eating difficult. The flight yesterday was extremely warm, which I had not experienced on my three former flights. I guess I will try your airlines once more and see how it is for a third trip."

Плюси: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Мінуси: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"

Плюси: "Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment."

Плюси: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Мінуси: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"

Плюси: "the captain was great"
Мінуси: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"

Мінуси: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"

"They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer"

"Ridiculous unnecessary "extra security" checks at the gate before boarding. With mostly everyone vaccinated and everyone tested, requirement to keep the face covering on between taking the bites seemed a little excessive. Seat assignment - flying with my daughter were assigned seats at opposite sides of the plane, when asked for change was told that there were no 2 seats available together which proved to be not true when after boarding was complete."

Плюси: "Short layover"
Мінуси: "No fee for luggage"

Плюси: "Crew could have been a little more friendly. Seating was great"
Мінуси: "Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four months"

Плюси: "The particular flight attendant serving our area seemed rude."

Мінуси: "Food, entertainment program, pillows and blankets would have been nice,"

Плюси: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Мінуси: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"

Плюси: "The crew"
Мінуси: "The seat space and food"

Плюси: "The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!"
Мінуси: "It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight."

Мінуси: "Супер"

Мінуси: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."

Плюси: "Crew! They super attentive"
Мінуси: "A bit more legroom and seat size."

Мінуси: "I don't know"

Плюси: "All great except my seat."
Мінуси: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."

Плюси: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Мінуси: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."

Мінуси: "There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!"

Плюси: "lots of crew members, flight landed a few minutes early."
Мінуси: "although i booked a reservation with 2 passengers, they didn't seat us together and were not helpful at all when we asked them to switch (they assigned middle seats in different rows, so i wasn't able to just ask another passenger to switch). the agent's attitude at the gate was "too bad""

Плюси: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Мінуси: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."

Плюси: "Nothing. It was ok at best which is fine on a good day."
Мінуси: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Плюси: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Мінуси: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."

Мінуси: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."

Плюси: "I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)"
Мінуси: "N/a"

Плюси: "One of the crew members, a male, was very nice."
Мінуси: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."

Плюси: "The crew was fantastic and very kind the entire flight."
Мінуси: "We left nearly two hours late (all the while sitting on the plane) and once we finally got to Newark airport nearly the entire plane waited almost two hours to get our luggage."

Плюси: "Great crew good seat room"
Мінуси: "1.the screen had a gletch that it was doing a restart by itself 2.the boarding was confusing since the way to the gate is blocked and doesnt open until 50 min prior to boarding 3.there wasnt any groups for boarding except for business class and first class first then economy my seat was in the 51 row and i wasnt in the front of the line of boarding so i had to wait alot to get to my seat since everybody were putting their carry-on and blocking the aisle"

Плюси: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Мінуси: "Food wasn't the best tasting, and made me sick."

Плюси: "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Мінуси: "Selecting the seats 23 hrs before departure."

Плюси: "Very friendly crew, comfortable seats & leg room, decent food."
Мінуси: "Crew could have offered more beverages during the flight. Too many crying, screaming and misbehaving kids (not the crews fault) but parents should have managed this behaviour. I fly often, and have never experienced anything like this - to this extent on one flight."

Плюси: "I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!"
Мінуси: "The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running"

Плюси: "the seats are comfortable, food is good and service is better than most"
Мінуси: "That it took a while to get on plane because of security but thats how it goes"

Плюси: "Crew was friendly"
Мінуси: "Flight delayed by over 3 hours, inflight entertainment did not work"

Мінуси: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."

Плюси: "as usual flight itself was okay"
Мінуси: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."

Плюси: "Crew was nice"
Мінуси: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."

Плюси: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."

Плюси: "see above"
Мінуси: "see above"

Плюси: "everything from the boarding and check-in process to in flight comfort."

Мінуси: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."

Мінуси: "My seat (33A) was would not recline. I alerted the stewardess early on, she called a male colleague, both smiled and reassured me that they will deal with it later on. The uncomfortable seat became even more cramped as at the end of the dinner service the passenger ahead reclined his seat. I tried to catch the attention of the cabin crew - in vain. On disembarkation I saw the stewardess and reminded her of her promise of help . She sweetly wished me a "pleasant weekend". The cabin crew did not seem to care much over the discomfort of an elderly traveler in economy class."

Плюси: "goulash, chicken pizza, warsteiner, and wine"
Мінуси: "My movie froze 1/2 way through the flight and the crew could not reset it. I was staring at a frozen Jungle Book bear for 3 hours."

Плюси: "- Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice."
Мінуси: "- We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight...."

Мінуси: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"

Плюси: "Larger than expected in room. Lots of movie options. Food was pretty good"
Мінуси: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."

Плюси: "Really liked that glasses water, soda and juice were readily available near the staircase to the bathrooms. The seats were spacious and comfortably reclined. The staff went out of there way to make sure we were comfortable. I appreciated them refilling my cup right after being served a drink because I was thirsty and had immediately drank the first cup. The movie selection was pretty good but could have had more up to date movies. I liked the touch screens."

Плюси: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Мінуси: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."

Мінуси: "Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back."

Плюси: "United new food menu is much improved (well, it could only get better . . .). And the decision to give free drinks again on Trans Atlantic flights is much appreciated. Previous policy just seemed mean cf other airlines"

Мінуси: "Flight repeatedly delayed and then cancelled due to United technical issues. Was rebooked on another carrier, but United couldn't get our baggage back to us in time to make that flight thanks to the absolute circus that ensued at the gate. 9:55am flight turns into a night at the airport hotel with vouchers that would only allow us to eat from the horrible buffett (ordering off the hotel menu was not covered). Put on same flight the follow day. Wait for it.... Delayed again (no weather). Would never have booked a flight with United in the first place due to similar issues in the past , but got duped when I booked this Luftansa flight and found out after the fact that it was operated by United. Never again, again."

Мінуси: "After we realized our flight was cancelled we were trying to reach Lufthansa but couldn't for a long time. It was very frustrating. There was nothing we could do on their website either. No alternative flights were offered, no additional information about how and when we can fly home. We had to stay one extra day on Salzburg since this was the only option given to us by Lufthansa when we finally spoke to them the next day. This experience with Lufthansa was absolutely disappointing and we will probably never book with them again."

Плюси: "I liked that Lufthansa was able to get me a flight home on the day planned in spite of the strike. I love Lufthansa's customer service. The flight was excellent. As usual the fight attendants were great. They worked together to get every thing done and make passengers comfortable. I prefer to fly Lufthansa"
Мінуси: "There were many empty seats in the economy plus section. Once in flight passengers were offered an upgrade but it was still about 300 dollars. I understand that if the price for an upgrade dropped once in flight people would just wait until then to upgrade. However, I think something should be done differently somehow. If economy plus is frequently not full then please consider refiguring your planes to give regular economy just a bit more space, even an inch or two would make it nicer. At the end of our flight the passenger behind me was crying because of pain in her jaw and face. The flight attendants were very attentive, and did all the right things. Except they advised the passenger to see a dentist before her flight home. They should know that sinus pressure, or pain from a sinus infection, can feel like a tooth problem. Just FYI. A suggestion to visit an urgent care center that day would be more appropriate. An urgent care center would be able to take care of sinus problems (she sat behind me for a transatlantic flight I can tell you she had some). An urgent care center would also be able to refer her to another provider as needed."

"The crew was visible, helping and offering drinks all the time. The checking at the gate was unprofessional, and the boarding was a mess."

Плюси: "Perfect"
Мінуси: "More food"

Плюси: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Мінуси: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."

Плюси: "Why the 3 hours delay?"
Мінуси: "Be on time"

Плюси: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Мінуси: "Poor selection of films on the entertainment system."

Плюси: "Amazing"
Мінуси: "Nothing"

Плюси: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Мінуси: "It would be wonderful to have all seats the same as first class for a long distance flight."

Плюси: "It was a high quality service hands down."
Мінуси: "The available entertainment choices were a little limited."

Плюси: "Almost every thing was very good"
Мінуси: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Плюси: "Medical help"

Плюси: "On time"
Мінуси: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"

Мінуси: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."

Мінуси: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"

Плюси: "It was a very safe trip"
Мінуси: "Small space in Economy class"

Мінуси: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Мінуси: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."

Плюси: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Мінуси: "The food quantity was skimpy considering the duration of the flight."

Мінуси: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Плюси: "Boarding process quick and on time."
Мінуси: "no entertainment to rate."

Плюси: "Nice"
Мінуси: "Food"

Плюси: "I like the food , service and clean airplane."

Плюси: "Was on partner airline Austrian Air. Very good service."
Мінуси: "At Vienna gate G31 it was difficult to hear announcements."

Плюси: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Мінуси: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."

Плюси: "The flight attendants were beautiful"

Мінуси: "N/a"

Плюси: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Мінуси: "Entertainment on board was useful"

Мінуси: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."

Мінуси: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."

Плюси: "The flight attendants were very friendly and spoke English well. Loved the food and the service"

Плюси: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."

Мінуси: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"

Плюси: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"

Мінуси: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."

Плюси: "The flight was good, the food was good, the crew was excellent"
Мінуси: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"

Плюси: "The service on board was fantastic. The flight was very smooth."

Плюси: "Everything"
Мінуси: "Nothing"

Плюси: "All"
Мінуси: "0"

Плюси: "best blanket any business class."

Плюси: "the crew"
Мінуси: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."

Мінуси: "Delayed boarding"

Плюси: "Reasonably on time. Food and service were passable."
Мінуси: "Very old plane, the entertainment system was awful. Wifi did not work at all."

Плюси: "The crew were nice."
Мінуси: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"

Плюси: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."

Плюси: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."

Плюси: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Мінуси: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."

Плюси: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."

Плюси: "Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)"
Мінуси: "Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point"

Мінуси: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."

Плюси: "Nothing was overly terrible. The chicken was pretty good. Mostly on time departure and arrival. And smooth boarding / exiting process."
Мінуси: "Food - pasta was awful, snack was tiny, 9h 30m flight. Should probably have more than a half a sandwich snack. Space - tiny. I am 6' and 190lbs, knees were basically wedged against the seat in front of me. My girlfriend is 5'9" and she was even complaining about space. Entertainment - really limited movie selection."

Плюси: "It was very comfortable flight, seats overall, and service. EveryONE was very helpful. I really enjoyed this trip, and for sure with all my chances I'll take Austrian airlines. Thank you for your work and patient. I wish all airlines were as good as you are."

"Border control: HUGE line, only one official Security check: rude and unapologetic; literally tried to open a sealed bag purchased at duty-free Airport (Warsaw): no crowd/mask control. A special form needs to be filled on paper for boarding, despite having filled a similar form online. As a result, a crowd of people (full flight on a 787 Dreamliner) gathered to board the plane, all swarming around the boarding counter, trying to get their forms to fill in. Again, no crowd control and/or attempts to distribute the forms."

"Every thing was just perfect."

"There were about 12 kids in a business class that we’re just running around screaming yelling play crying could not relax dog barking it was not pleasant at all"

"No entertainment at all but all other is good."

Мінуси: "My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting."

Плюси: "Smooth flight"
Мінуси: "Food"

Плюси: "My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone."

Мінуси: "Landed at the wrong airport. No compensation from the airline"

Плюси: "Latest movies. A few interesting games. You can walk to the galley area and grab snacks/drinks as you wish."
Мінуси: "WiFi please. Seats felt more crammed than other f airlines. LEAVE ON TIME (more than half their flights are delayed, it seems). Check-in desk people should be a bit more friendly, they weren’t rude but they made it obvious that they didn’t want to be there."

Плюси: "The plain was clean and crew was a friendly."
Мінуси: "Temperature in plain and airport was too hot"

Мінуси: "Headphones sound had a static noise. Also flight was delayed."

Плюси: "good entertainment choices"
Мінуси: "my pre-arranged seat was changed without notice."

Плюси: "No frills flight. Crew not very sympathetic about flight departing late jeopardizing everyone’s connecting flights. Seemed like it must be a common occurrence."
Мінуси: "Flight departed an hour late."

Плюси: "All was good. Have to pay for food. Really?"
Мінуси: "Have sandwich included in the price."

Плюси: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Мінуси: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."

Плюси: "Quick flight"
Мінуси: "Quicker access to gate"

Плюси: "Very well organized airport, very easy to get to the gate for transfer."

Плюси: "New airplanes"

Плюси: "Direct flight"
Мінуси: "Long flight."

Плюси: "Everything"
Мінуси: "Boarding"

Плюси: "Boarding went pretty smoothly and quickly"
Мінуси: "The staff seems to be lacking the enthusiasm and warmth towards the passengers."

Плюси: "New airplane."
Мінуси: "100% full"

Плюси: "Late, dirty plane no coffee or tea"
Мінуси: "Over an hour late"

Мінуси: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."

Плюси: "N/A"
Мінуси: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."

Плюси: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."

Плюси: "Quiet flight, no issues"
Мінуси: "Not a Lot plane. A Neos charter plane leased by Lot. Italian crew."

Мінуси: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."

Плюси: "Amazing crew. Very professional and nice. Clean plane. Quality food. Great service."

Плюси: "Scheduling"
Мінуси: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."

Мінуси: "Super"

Плюси: "my flight canceled from WAW to EWR"
Мінуси: "my flight canceled from WAW to EWR"

Плюси: "The food was good and the crew very nice. The flight was smooth."
Мінуси: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."

Плюси: "Nothing"
Мінуси: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"

Плюси: "Helpful Crew"
Мінуси: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."

Плюси: "The landing wasgood"
Мінуси: "After the plane landed had to sit an hour in the plane cause of gate clearance . I had a connection flight I almost missed. After 9 hours travelling it was extremely stressful . The wasn working for the lady next to me ."

Мінуси: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."

Плюси: "Easy check in, accommodations for a seat preference, kind crew service on board, good food, free entertainment-good selection of movies and music, at no extra charge. on time going to WAW, and 30 min. early coming back to EWR. Flight coming back was cancelled due to technical difficulties, but no problems with rescheduling, LOT rep. was very helpful. No forced charges for checked-in and carry-on bags-BIG differentiator ! used 787 Dreamliner."

Плюси: "the crew was great and nice. it was a really long flight and the captain explained the route clearly."

Плюси: "Interior seats in Premium Economy class."
Мінуси: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."

Мінуси: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"

Мінуси: "Plane never came from Warsaw and flight had to be cancelled. Apparently thee pilot was ill"

Плюси: "Nice service."
Мінуси: "No problems."

Мінуси: "Flight was late almost two hours."

Плюси: "I like comfort in business class. Choice of food and wine was good too."
Мінуси: "Entertainment movies were a bit aged."

Плюси: "Excelent"

Плюси: "Everything"
Мінуси: "?????????????"

Мінуси: "Expect flying without delay"

Плюси: "I don't miss the connection. Hopefully plane was delayed"
Мінуси: "I don't no what to say.."

Плюси: "The actual flight was fine. Smooth flight. Nothing out of the ordinary."
Мінуси: "The flight was delayed an hour. The crew in the Kiev airport wouldn't allow check-ins for a long period of time. Many people stood in a long line for at least an hour with no information about why they couldn't check in. When we did check in, they couldn't print my wife's boarding pass for the next flight and told us that we would have to print it at the gate. We found out in Poland that she was missing an eTA number necessary for her to fly into Canada. With the flight delay and lack of information, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration."

Плюси: "Empty middle seat so more room."

Плюси: "customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag"
Мінуси: "crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<"

Плюси: "Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us."

Мінуси: "Problems with the emergency lightning caused the flight to depart two hours late"

Плюси: "Great plane B 787"
Мінуси: "Paid online for food and most choices gone Overpriced"

Мінуси: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"

Плюси: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Мінуси: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"

Плюси: "We got there without crashing."
Мінуси: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."

Плюси: "Got to Newark fast luggage was off plane very quickly"
Мінуси: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"

Мінуси: "Time is money. Instead of telling customers to arrive 3 hours before departure and it is their problems if they can make it, a better way to be helpful is to have representatives ready to spend 3 minutes to look at customers' status, offer feasible options and point people to the right directions right away. Be a part of the solution! Don't be such a pain when you can offer a helping hand."

Мінуси: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."

Плюси: "Friendly staff"
Мінуси: "No food selections available Better movie selections"

Плюси: "N/A"
Мінуси: "Incredibly disorganized"

Плюси: "Very good overall."
Мінуси: "Entertainment selection poor and dated."

Мінуси: "One flight attendant was rather unpleasant. When she asked my husband what he wanted to drink he asked "Can I have coffee?" Her repsonse was a firm "No.' Confused, he repeated the question and she again responded with "no." I had to ask her, "Are you not serving hot drinks on this flight?" I'm always shocked by this kind of behavior in some flight attendants. Why didn't she just say, "I'm sorry. We aren't serving hot drinks now"?"

Плюси: "Entertainment system. Flight crew."
Мінуси: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."

Плюси: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Мінуси: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."

Плюси: "The flight back to Newark was good. Boarding was smooth and crew kept walking around with water to keep everyone hydrated."
Мінуси: "The plane was old and cramped and entertainment system had issues. Movie choices were not that great."

Мінуси: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"

Плюси: "Friendly staff n helpful. Good seats, movies available"
Мінуси: "You have to pay for everything even the headphones. The seat, the luggages n not even a small peanuts snack they give you. Flight are very expensive for you to pay all extra."

Плюси: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Мінуси: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."

Плюси: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."

Плюси: "at least we wereat a part of the wedding"
Мінуси: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"

Плюси: "Nothing special."
Мінуси: "Not apply."

Мінуси: "There was no wi-fi!!!"

Мінуси: "Never on time"

Мінуси: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"

Мінуси: "The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable"

Мінуси: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"

Плюси: "air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer."
Мінуси: "delay was long and I wasn't offered a switch to another flight. had to ask myself for it."

Плюси: "Hey feed you well and offer movies even it's just an hour long flight."

Плюси: "I got home, it was delayed but not badly"
Мінуси: "Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it"

Плюси: "Tv options"
Мінуси: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."

Мінуси: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."

Мінуси: "They wouldn't seat us together"

Плюси: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Мінуси: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."

Плюси: "Everything was great I had a Blast"

Плюси: "Overall everything was good, i liked the customer service of the crew. Boarding was on time. Everything went smooth. Overall I was very happy according to the price i paid for the Tickets. Customer, Tanmay Bhatt"
Мінуси: "Only thing that i would request is the screen of the Tv, If possible please make it good. Thank you."

Плюси: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."

Плюси: "wonderful plane"
Мінуси: "NO WIFI!!!"

Плюси: "Short flight, crew is friendly, and easy boarding process."
Мінуси: "I find the Air Canada flights between Toronto and Newark are frequently delayed."

Мінуси: "it was delayed for 1 hour"

Мінуси: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."

Плюси: "Movies"
Мінуси: "Plane edges were rather dirty with lots of debris. A little gross."

Мінуси: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."

Плюси: "Got on flight"
Мінуси: "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"

Мінуси: "The airport crew lacked professionalism & courtesy when relaying information on the flight being delayed. Bad attitude from airport crew & lack of communication with delayed flight."

Мінуси: "The flight was delayed twice, and then when we boarded, were told that the flight would be delayed again . . . and then informed that the flight was canceled. The staff did not know what was happening, and kept us on the plane for almost 2 hours, before letting us off and telling us there were no hotels available. It was a nightmare experience transferring in Toronto. The crew did what they could, but they were largely kept in the dark too."

Плюси: "Efficient, vigilant and helpful crew"

Мінуси: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."

Докладніше про SWISS
Інформація щодо COVID-19

Заходи безпеки авіакомпаній, які здійснюють рейси з Києва до США

Авіакомпанії, які здійснюють рейси з Києва до США, вжили додаткових заходів безпеки й оновили свої правила перевезення, щоб краще задовольняти потреби мандрівників. Ці правила можуть бути різними залежно від авіакомпанії.

Посилені гігієнічні заходи

Щоденне прибирання та встановлення HEPA-фільтрів у салоні літаків на рейсах з Києва до США

Маски обов'язкові

Захисна маска на борту є обов'язковою. Маски на рейсах з Києва до США надаються

Дотримання безпечної відстані

Місця по центру на рейсі з Києва до США забронювати не можна

Тестування перед перельотом

Тестування на антитіла та симптоми на рейсах з Києва до США

Бронювання авіаквитків Київ – США недорого

Актуальні пропозиції авіаквитків в обидва боки

24/11
ср
2 пересадки
Декілька авіакомпаній
26 год. 45 хв.
KBP - EWR
30/11
вт
2 пересадки
Декілька авіакомпаній
18 год. 25 хв.
EWR - KBP
23/11
вт
1 пересадка
SWISS
13 год. 45 хв.
KBP - JFK
17/3
чт
1 пересадка
SWISS
12 год. 40 хв.
JFK - KBP
4/2
пт
1 пересадка
LOT
32 год. 40 хв.
KBP - EWR
17/2
чт
1 пересадка
LOT
31 год. 15 хв.
EWR - KBP
13/11
сб
1 пересадка
Lufthansa
17 год. 15 хв.
KBP - EWR
19/3
сб
1 пересадка
Lufthansa
14 год. 10 хв.
EWR - KBP
28/11
нд
2 пересадки
Air Canada
34 год. 49 хв.
KBP - EWR
9/12
чт
2 пересадки
Air Canada
19 год. 25 хв.
EWR - KBP
28/11
нд
1 пересадка
Austrian Airlines
29 год. 40 хв.
KBP - EWR
28/2
пн
1 пересадка
Austrian Airlines
14 год. 00 хв.
EWR - KBP
9/11
вт
1 пересадка
United Airlines
17 год. 15 хв.
KBP - EWR
16/11
вт
2 пересадки
United Airlines
14 год. 05 хв.
EWR - KBP
25/11
чт
2 пересадки
Delta
18 год. 26 хв.
KBP - LGA
30/11
вт
2 пересадки
Delta
17 год. 21 хв.
LGA - KBP
30/10
сб
2 пересадки
KLM
17 год. 38 хв.
KBP - LGA
3/11
ср
2 пересадки
KLM
14 год. 00 хв.
LGA - KBP
18/11
чт
2 пересадки
Air France
15 год. 41 хв.
KBP - LGA
22/11
пн
2 пересадки
Air France
16 год. 25 хв.
LGA - KBP
9/12
чт
1 пересадка
Turkish Airlines
35 год. 40 хв.
KBP - LAX
8/1
сб
1 пересадка
Turkish Airlines
39 год. 00 хв.
LAX - KBP
23/11
вт
2 пересадки
Декілька авіакомпаній
29 год. 40 хв.
KBP - EWR
30/11
вт
1 пересадка
Декілька авіакомпаній
16 год. 45 хв.
EWR - KBP
23/11
вт
1 пересадка
SWISS
13 год. 45 хв.
KBP - JFK
30/11
вт
1 пересадка
SWISS
12 год. 25 хв.
JFK - KBP
12/1
ср
2 пересадки
Декілька авіакомпаній
28 год. 25 хв.
KBP - MIA
27/1
чт
2 пересадки
Декілька авіакомпаній
22 год. 24 хв.
MIA - KBP
4/2
пт
1 пересадка
LOT
21 год. 50 хв.
IEV - JFK
17/2
чт
1 пересадка
LOT
19 год. 40 хв.
JFK - IEV
28/11
нд
2 пересадки
Air Canada
35 год. 27 хв.
KBP - LGA
27/2
нд
2 пересадки
Air Canada
21 год. 20 хв.
LGA - KBP
14/11
нд
1 пересадка
Lufthansa
14 год. 40 хв.
KBP - JFK
16/12
чт
1 пересадка
Lufthansa
14 год. 05 хв.
JFK - KBP
1/12
ср
1 пересадка
United Airlines
14 год. 50 хв.
KBP - EWR
24/2
чт
2 пересадки
United Airlines
15 год. 14 хв.
EWR - KBP
30/11
вт
1 пересадка
Austrian Airlines
29 год. 40 хв.
KBP - EWR
25/2
пт
2 пересадки
Austrian Airlines
34 год. 55 хв.
EWR - KBP
23/11
вт
1 пересадка
SWISS
13 год. 45 хв.
KBP - JFK
12/1
ср
1 пересадка
SWISS
12 год. 40 хв.
JFK - KBP
Ще результати

Актуальні пропозиції авіаквитків в один бік

25/10
пн
2 пересадки
Декілька авіакомпаній
30 год. 40 хв.
KBP - MIA
25/10
пн
1 пересадка
LOT
13 год. 05 хв.
KBP - JFK
25/10
пн
1 пересадка
Lufthansa
14 год. 50 хв.
KBP - MIA
26/10
вт
1 пересадка
SWISS
14 год. 55 хв.
KBP - MIA
26/10
вт
2 пересадки
KLM
20 год. 10 хв.
KBP - MIA
26/10
вт
3 пересадки
Air Canada
21 год. 40 хв.
KBP - MIA
31/1
пн
2 пересадки
Delta
18 год. 16 хв.
KBP - LGA
15/12
ср
1 пересадка
Qatar Airways
24 год. 05 хв.
KBP - LAX
16/4
сб
1 пересадка
Vueling
23 год. 20 хв.
IEV - JFK
23/11
вт
2 пересадки
Декілька авіакомпаній
27 год. 35 хв.
KBP - JFK
25/10
пн
1 пересадка
Turkish Airlines
28 год. 55 хв.
KBP - MIA
26/11
пт
1 пересадка
Air France
14 год. 45 хв.
KBP - MIA
24/10
нд
2 пересадки
United Airlines
16 год. 24 хв.
KBP - LGA
25/10
пн
1 пересадка
LOT
32 год. 55 хв.
KBP - EWR
23/11
вт
2 пересадки
Декілька авіакомпаній
27 год. 35 хв.
KBP - JFK
25/10
пн
1 пересадка
LOT
21 год. 25 хв.
IEV - JFK
23/11
вт
2 пересадки
Декілька авіакомпаній
36 год. 10 хв.
IEV - JFK
25/10
пн
1 пересадка
LOT
13 год. 05 хв.
KBP - JFK
16/11
вт
2 пересадки
Декілька авіакомпаній
27 год. 35 хв.
KBP - JFK
25/10
пн
1 пересадка
LOT
32 год. 55 хв.
KBP - EWR
Ще результати
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