Посилені гігієнічні заходи
Щоденне прибирання та встановлення HEPA-фільтрів у салоні літаків на рейсах за маршрутом Київ – Лондон Гатвік
Авіакомпанії Ukraine International Airlines та TAP AIR PORTUGAL не стягують зборів за внесення змін та скасування бронювання на рейси Київ – Лондон Гатвік. Обов'язково перевірте точні умови надання послуг на сайті постачальників.
KAYAK – це пошукова система для мандрівників. Ми збираємо дані в усьому інтернеті, щоб показувати користувачам найкращі ціни. Щороку KAYAK обробляє більше 2 мільярдів пошукових запитів. Якщо вас цікавлять авіаквитки за маршрутом Київ – Лондон Гатвік, наш пошук знайде безліч вигідних пропозицій і варіантів перельоту за лічені секунди.
"Прогноз цін" аналізує дані пошуку на KAYAK за минулі місяці і розраховує ймовірність зростання або зниження цін на авіаквитки за маршрутом Київ – Лондон Гатвік протягом найближчих 7 днів. Він підкаже, варто купувати квиток прямо зараз або почекати, поки ціна знизиться.
KAYAK Mix дозвол яє поєднувати окремі квитки на кожен сегмент перельоту за ваши маршрутом так, що вони в сумі коштують дешевше, ніж один квиток туди-назад. Тобто за напрямком Київ ви полетите рейсом однієї авіакомпанії, а назад за напрямком Лондон Гатвік — іншої.
Інколи подорожі не прив'язані до конкретних дат. Якщо це саме ваш випадок, опція "Гнучкі дати" допоможе вибрати дні, коли можна максимально заощадити на перельоті. Вона порівняє ціни на авіаквитки за маршрутом Київ – Лондон Гатвік за період плюс-мінус три дні від зазначених дат. Вам залишиться лише вибрати найвигіднішу пропозицію.
Оцінка на основі відгуків користувачів KAYAK
Плюси: "yes. It was perfect."
Плюси: "Everything except the delay"
Мінуси: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Мінуси: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Плюси: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Мінуси: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Плюси: "Clean airplane nice pretty stewardess in short dress."
Мінуси: "Probably private jet whit hot tub."
Мінуси: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Мінуси: "The crew might be greeting passengers onboarding."
Мінуси: "Sēdvieta neērta un nepiemērota gulēšanai."
Плюси: "The airplane was brand new. The crew was very friendly"
Плюси: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Мінуси: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Мінуси: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Плюси: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Мінуси: "Flight was delayed"
Плюси: "Small compliment from Air France was lovely and unexpected"
Мінуси: "Horrible customer support"
Плюси: "Absolutely nothing"
Плюси: "Tallin airport is beautiful"
Мінуси: "Lost luggage and indifferent assistance."
Мінуси: "Flight was late"
Мінуси: "would not check my bag to final destination"
Плюси: "Short, convenient, direct, value for money."
Мінуси: "Not comfortable, small plane."
Плюси: "Newer plane for this stretch."
Плюси: "Nice new plane, on time."
Мінуси: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Плюси: "Quick boarding, pleasant crew"
Мінуси: "Small propeller plane with very limited room, no in-flight service,"
Плюси: "They waited for transit passengers Were helpful"
Плюси: "If water was free it would be better. Other than that everything was fine"
Мінуси: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Мінуси: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Плюси: "On time boarding and departure. Clean plane and friendly staff."
Мінуси: "Nothing, all was good."
Мінуси: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Мінуси: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Плюси: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Мінуси: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Мінуси: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Плюси: "Enough said"
Мінуси: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Плюси: "It got me from point A to point B."
Мінуси: "Seat was uncomfortable and next to an odorous toilet."
Плюси: "Food was good, flight was on time, boarding quick"
Мінуси: "Aircraft was incredibly dirty."
Мінуси: "paying for water!"
Мінуси: "surprised i had to pay for coffee"
Плюси: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Мінуси: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Плюси: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Мінуси: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Плюси: "Quick boarding once the plane finally arrived. Planes are new."
Мінуси: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Мінуси: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Плюси: "Friendly crew, tons of meal options, good price."
Мінуси: "Checked in luggage is only 20kg, there's no entertainment in flight."
Плюси: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Мінуси: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Мінуси: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Плюси: "Very efficient, quick"
Мінуси: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Мінуси: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Мінуси: "Delayed. Confusion over gates."
Мінуси: "No delays"
Плюси: "Price and efficiency"
Мінуси: "Well it is a low cost airline, you get what you pay for"
Плюси: "Seat not too cramped. We didn't get lost - as BA flight did recently!"
Мінуси: "Flight was delayed! Info re delay was limited."
Мінуси: "Late takeoff - late arrival"
Мінуси: "have to pay 55 euro’s for checkin .... crew very rude at the desk"
Мінуси: "Stayed at steansted for like 20 min"
Плюси: "I liked that I didn't feel squashed and this is about it."
Мінуси: "I disliked the fact that our flight was delayed and we weren't notified about it. I disliked that we got told there was a problem with the engine but they didn't allow us to either get off the plane or change plans we just sat there as they ran test after test. Asking us to sit down for them to see if the engine is working okay. They asked a member of the public who was sat by the wing to keep an ear out for any funny noises. We stayed on the runway for an hour and a half after it was already delayed. Once we set off in fear that the engine might fail again Ryanair didn't even off us a free glass of water to show appreciation for peoples tolerance. It honestly isn't worth the money you save."
Плюси: "Flight arrived in time"
Мінуси: "No entertainment"
Плюси: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Мінуси: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Плюси: "Boarding was ahead of schedule, but we waited on the runway for a long time. Checking in via an app is great too."
Мінуси: "The seats are uncomfortable, the application of the baggage policy is inflexible & difficult, there are no places to put your things and having seating assigned randomly when you travel with someone is ridiculous. I love discount airlines, but being charged for things that would make me happier while not costing the airline a penny is too far. Ryanair gets your initial business with artificially low rates and then nickle-and-dimes you until you pay at least as much as you would by just going with an honest carrier that charges normal prices up front. I am tired of being messed about when there are equivalently priced carriers that aren't such shysters."
Плюси: "Loved the speed and efficiency of everything; we arrived from Dublin to Gatwick 25 minutes early. Plenty of opportunity for inflight purchases for such a small flight which was great!"
Плюси: "Boarded from gate beside the executive lounge."
Мінуси: "Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board."
Мінуси: "No flight announcement at Dublin airport so missed flight"
Мінуси: "Very long walk on landing"
Плюси: "Staff is young and energetic! Beat crew on trip so fat and we've been on three other planes."
Мінуси: "Seats are eat too close if you are,tall. The landing was a,3,out of 10."
Мінуси: "Customer service"
Мінуси: "Slow, uncomfortable system of mass boarding."
Мінуси: "Flight was very late.(over 2 hours) Notices not posted timeously No meal tokens offered, or anything else to soften the irritation Boarding and offloading by stairs into the rain - cheapest possible options."
Мінуси: "Sitting 10 rows from my wife"
Плюси: "Wish the back of the seats in front of me had the pocket to hold things."
Мінуси: "Tap water offer would be appreciated. Too bad the checked bag price is so high that everyone brings what they can onboard which fills up all the overhead storage. Tickets that are bought together should be seated together if possible and not just randomly assigned."
Плюси: "737 800 plane much more comfortableScramble at boarding."
Мінуси: "Load in numerical order by ordering passengers to line up in that order"
Плюси: "On time"
Мінуси: "Hard seats"
Плюси: "Was cheap"
Мінуси: "Was very late"
Мінуси: "The customer service agent was horribly rude. When asked her name, because she wasn't wearing a name tag, she said "Oh, you'd like my name? I'll be sure to write it down for you." I never ended up getting her name, but the way she treated me and my fiancé - as two customers that were very much over paying - was inappropriate and unprofessional. Never again will I fly RyanAir."
Плюси: "Crew were polite."
Мінуси: "Flight was delayed 1 1/2 hours. There was no announcement that there was a delay or explanation.. The Priority boarding is very poorly organised . when we were finally let out onto the tarmac there was a mad scramble by the non priority customers to get to the plane although the one lady in charge did control things to a degree I might add that at Gatwick going to Belfast the Priority boarding was a joke. If you are going to make customers queue in the corridor please put a sign up outside to indicate the you dont't have to queue"
Мінуси: "We have never flown Ryan Air before and are not from Europe. We booked or flight one day prior to the flight and were shocked to show up at the airport and pay 90 euro to check in at the airport. This is simply a price gouge. I understand a small, nominal fee for this but not 90 euro! That is asinine. I will purposely avoid Ryan Air in the future as this leaves a bad taste in my mouth."
Мінуси: "I was told next time I have to be careful with my carry-on because I'd have to pay £50 otherwise. However, my carry-on is TSA approved, it has a lot of pockets so it may appear to be a bit bigger but I don't overstuff and I've had no issue getting my bag into the overhead bin. Granted, the officer was kind when she said it, but I also measured my bag and weighed it before my flight and I shouldn't feel there should be an issue with my bag. On my return flight I had souvenirs in my bag (meaning more in my SAME bag) and no one said a word about my carry-on."
Плюси: "The price"
Мінуси: "It was uncomfortable It was late"
Мінуси: "In order to ride the plane, I have to walk outside. It is very cold."
Мінуси: "Cramped seats did not recline; all drinks, including water, had to be paid for; plane did not have a jet bridge and passengers had to walk up and down stairs to embark and disembark. This airline takes No Frills to an entirely new level."
Плюси: "The price was fantastic! the best around :)"
Мінуси: "There was no notification from cabin crew to advise us to ensure we collect our luggage BEFORE we go through the glass doors at Gatwick. We were expecting to show our passport and collect our luggage from the carrousel but didn't realise until after we went through the glass doors and had to wait over 40 mins for it to be brought to us. What was so astonishing- we were told we weren't the only ones this happened to. It would be very useful if cabin crew made the passengers aware of this to avoid it happening time after time with others/flights"
Плюси: "The price is the main reason to fly. It was on time and efficient. Would definitely ride this airline again."
Мінуси: "Restrictions on baggage made me have to rearrange. Nothing major, just a slight inconvenience."
Плюси: "Timings, the plane was fine for the short journey we had."
Мінуси: "The boarding process and difficulty in hearing the crew member as he had a very strong Eastern European accent"
Плюси: "Price - boarding was good, especially considering plane was full."
Мінуси: "Punctuality - about 40 mins late both ways - I kinda factor that in now!!"
Плюси: "The price was right. ...at least until I figured out that my checked bag cost twice as much as my airfares ticket!"
Мінуси: "I think maybe I should have flown on Aer Lingus instead. Next time I will do more research. Absolutely nothing is free on Ryan. The only free thing is your carry on bag. Food, drinks, prearranged seat assignment, etc. all cost money."
Плюси: "The flight was relatively on time and fairly smooth."
Мінуси: "I don't like the fact that you have to pay extra for EVERYTHING! For a boarding pass, for any luggage (other than a small carry-on), for a seat assignment and for a cup of tea on the plane, The flight is relatively inexpensive, but you end up paying a lot of money for the"
Плюси: "Ryan Air is the worst airline. They rip off unassuming people by exorbitant charges at the airport."
Мінуси: "The customer service is nonexistent and the companies policies ar designed to take advantage of customers."
Плюси: ", bought a coffee & the male attendant told me how to use it . New filter lid"
Мінуси: "waiting to take off . Flight boarded early then we sat on plane . 12.50 flight & arrived just before 15.00."
Плюси: "Cheap, quick, and safe flight."
Мінуси: "Because the tickets are so cheap, they try to get money out of you at every turn! They charged us $20 each to print our boarding passes at the airport (it wasn't enough to have them on our phones)! They make you pay to check a bag and you have to arrange it ahead of time (cannot ask to do it at the airport). They made a big fuss about the sizes of our bags and threatened to charge up to $55 per bag if they needed to check them at the gate! They have tiny compartments at the gate but our bags fit without any issues on the plane itself."
Плюси: "boarding was on time and no delays on the tarmac"
Мінуси: "It was way to small, no room. Rough take off and landing"
Плюси: "The flight was very late and then the gate information came up almost as the flight was boarding."
Мінуси: "Lack of boarding information"
Плюси: "The price"
Мінуси: "They will hit you for more money every chance they get. Checked baggage. Not printing boarding pass prior to getting to the airport."
Плюси: "The flight was on time and boarding was quick."
Мінуси: "No complimentary drinks. But I expected that so it was fine."
Мінуси: "Checked our party (two adults and three kids with backpacks) of 5's hand luggage, letting most other single travelers get onboard with hand luggage. What is the point, if you choose not to travel with checked bags and at the gate they still check hand luggage?"
Плюси: "Very friendly crew"
Плюси: "Liked the blanket, the nice leather seats. I enjoyed the chicken actually and the breakfast roll."
Мінуси: "This is something that has happened to me on every flight/airline I have taken to India. I am sat next to some slightly older Indian nationals who I find inconsiderate. This again happened on this flight, the 'gent' next to me continually elbowed his way into my space, kicked me, fidgeted, pushed against me continually. when I asked him to stop kicking me and to move his feet back to under the seat in front of me, he tried to silence me as if I shouldn't be talking to him like that or that I had no right to be annoyed. I was in pain, couldn't sleep. He encroached into my space so that he could give his wife lots of space. Selfish. I do feel it's a cultural thing. It doesn't happen to me when I fly to other destinations and travel economy. I didn't feel safe at the end of the flight when it was taxing to the bay. Passengers turned on their phones the minute we hit the tarmac and were opening the overhead lockers and left them open even the plane was still moving at speed. I thought things were going to come crashing out. It just doens't feel save and controllled when fellow passengers do not follow instructions. I worry what would happen if there was an emergency."
Мінуси: "Not paying for food"
Плюси: "It was an easy and seemless process."
Мінуси: "The airport self-check-in and bag drop service was a bit chaotic ie not clear which line was for who etc"
Плюси: "Arrived on time"
Мінуси: "By giving meal on three and have hours flight .not loosing my bag that has important heart medicine."
Плюси: "All fine"
Мінуси: "It's harassing a student International passenger at the boarding gate just for a small size bag . They did not allow to take the bag or pay cash or even debit card. she is student and does not have credit card,had to throw the bag and take goods in poly bag . It's ridiculous frustrating & adamant"
Плюси: "Excellent crew service. Smaller aircraft so not as comfortable but OK for a short flight."
Мінуси: "Unfortunately, due to queue for anti-icing we were delayed."
Мінуси: "Had a 18 hour delay as seen was "planned " by the company never will travel with uia ever again"
Плюси: "Relatively easy boarding procedure, reasonably priced compared to other vendors, good departure times."
Мінуси: "It seems like Ukraine International Airlines runs a shake-down operation on carry-on baggage fees. The first time I traveled on the airline to Kiev, they let me bring on my carry-on bag and didn't weight it or seem to care. When I booked them to leave Kiev for Dusseldorf, however, things were a bit different. I brought my usual carry-on (weighing around 13kg) through the various security checks, and sat with it at the gate. At the last possible moment when we're about to board the bus for the plane, they motion me to come to the desk and say, "You can't take that bag. It's over 7kg." 7kg! This unusually low carry-on limit is not specified on the ticket when I purchased it, on the boarding pass, or on any other easily visible document. Only when you click on the "baggage limits" link on the boarding pass and reading it carefully do you figure out that your carry-on has to be super light. At the gate, they pulled out a hand-held hook scale, weighed my bag, and declared it overweight without even telling me how much it weighed, then demanded that I cough up 66 euro (USD$77) or miss my flight. There were several elderly people on the flight who did not have cash or credit card and were distraught and publicly wailing because this was the first they had heard about needing to purchase luggage fees. It is possible that in their documentation UIA do mention the limits and fees, so what they do may be indeed legal. However, there are deceptive practices happening here, as this has never happened to me in decades of travel. I have never seen this many distressed elderly passengers. What UIA did was pure and simple theft. Word to the wise: if you buy from Kayak or any other third-party operator, go into the site of the vendor of origin (in this case UIA), figure out their baggage rules and pay for extra baggage 24hrs before the flight. Either that, or fly a more user-friendly airline."
Плюси: "Nothing Actually"
Мінуси: "That so far i did not get my bag !! And my bag is lost till now and i have no clothes or anything else"
Мінуси: "Unexpectedly long delay in Kiev for the flight to London. The plane from Kiev was boarded by bus which was both very slow and inconvenient."
Плюси: "Nothing at all, even if you pay me I won’t go with the same airline"
Мінуси: "The flight from ivano Frankivsk landed in kyiv at 8am local time, the next flight from Kyiv to NY was scheduled for 11am, however it was postponed until 7pm due to lack of functioning airplanes according to the dispatcher. We had to wait at the airport for a flight from Asia to arrive so that plane could be cleaned up and used for my flight. There was no hotel or food offered during 9 hour delay window in Kyiv, if you wanted something - you had to pay out of pocket which is ridiculous, hundreds of people were delayed so there was no room in the general waiting area, 9 hours of sitting on the floor for $1200, how about that? Ridiculous service at the customs, been pulled aside for a detailed exam 5 times, basically every 30-60feet, staff is extremely rude, very poor customer service.. disgusted by the experience with Ukrainian Airlines."
Плюси: "UIA offer a very comfortable seats, their menu looks great and the crew is one of the nicest I’ve ever met. I’m very proud that Ukraine has such an airline."
Мінуси: "I’m flying at leafs once a week and I always have a negative comment... but not this time! Great job!"
Плюси: "Great food and service .Very friendly personnel"
Плюси: "That was one of the smoothest flights and landings I’ve ever had! I was pleasantly surprised :). Props to the pilot! Seats were fine and plenty of leg room."
Мінуси: "I didn’t get an email or notification saying I could check in online. When I arrived at the airport the lady told me I had to do it at a kiosk, and luckily I got there early because at 2 hours before departure she said I would have to pay more to check in. Boarding is scary because they send guys out to try to “catch” people with overweight luggage, but I guess it’s how they make their money. Also there were tons of screaming kids and one kicking my seat, but that has nothing to do with the airline lol luckily I brought earplugs. Didn’t get the food but didn’t look too great anyways. Bring a book or something because there is zero entertainment."
Мінуси: "The worst flight ever! Flight assistants no friendly at all during all the journey and even the girls at the desk in Bangkok had no costumer service. Lunch was terrible, I left everything. I tried to order something on the menu but nothing was available. I won't flight with Ukraine international airways anymore"
Плюси: "I didn’t crash."
Мінуси: "Service is appalling. I ant deal with a small shitty seat, four dollar water, and a 6 hour delay (for a 1hr long flight). But the service throughout was just reaching new levels of low. Negative stars should be given."
Плюси: "Crew very helpful"
Мінуси: "Assistance was booked for wheelchair assistance Keiv fine ivano Rankin was told no wheel chairs available my 94 year old father it was very difficult"
Мінуси: "Kayak said there is luggage included however it wasn't included only in one way! In this case the icon should say there is NO luggage and the customer will look into it. In TLV they told me my bag is small enough to take in the plane but then in the connection all of the sudden they said I have to pay 60 euro for it!! Take responsibility for decisions your company took! You are embarrassing yourself and most important- your customers. The behavior of the staff was also ugly, disrespectful, meant to put you under pressure to pay instead of trying to help and understand."
Мінуси: "My trip had just started and it is already ruined. I have a roundtrip ticket from NYC to Israel with a connection in Ukraine for both directions. I was traveling with one checked item in luggage - suitacse, and one personal item onboard - a guitar in a soft case. I'm a professional musician and I've been traveling with this exact instrument in the exact for over 5 years, domestically in the US and all over the world. I've never had any problems with it and I was always treated respectfully even with low cost airlines or on smaller airplanes. There were no problems on the first part of the flight from NYC to Kiev, and then, as I was boarding a the flight from Kiev to Israel, the counter employee at the gate counter (her first name is: Yejzina) - explained to me that if I won't pay an additional 66 EURO immediately, I would not be able to board on the flights with my guitar. I was even more upset to find out that another passenger boarded the flight after me with a guitar and did not have to pay for it. My guitar fit perfectly in the over head cabin and even on a packed flight there was no issue with headroom caused by me. Although I paid and purchased a ticket for this flight, I was discriminated and treated as if I was doing something wrong. I did my best to be responsible and be among the first people to board the flight and instead I was mistreated. The rest of the passengers had exceptional amount of excess baggage in suitcases and bags they wanted to take on board and yet I was the only one who was asked to pay for his. --- As a costumer, I am appalled by the treatment I was getting and I would like to be contacted immediately about reimbursement over my experience and false costs."
Плюси: "The plane was newer and less beat up looking"
Мінуси: "There were more delays with this flight as well. I ended up traveling for about 19 hours with all the delays instead of just 11/12 it was exhausting."
Мінуси: "First, the security took about 15 extra minutes trying to decide if I was the person in the passport and on my work permit. Then they brought in another person who eventually agreed that I was the one. The second was I spoke to one of the crew that I was hungry and I would not mind eating something and she showed me the menu. I told her what I would want and she said I should hold on...Then She served, I waited for about 2 hours only to be told they are out of food!"
Мінуси: "Impossible to check in at the airport, can only be done online!!! I normally only use my phone for phone calls. Had to go on the web site to check in then get an email sent to me with boarding pass to be able to put my bag on a check in computer!!!all of this while I’m standing at the desk. This is now rediculous way to travel, hope the airline does not go broke with people avoiding travel with this company!"
Плюси: "Flight attendants are sexy and beautiful! They speak english well"
Мінуси: "Overall I am disappoint with Ukraine Airlines. I will give you several reasons. First of all I'm a frequent traveller of Ukraine Airlines because I had a business in Ukraine. I have use your Airlines more than 10 times. I fly internationally frequently and I also use several other International Airlines. Compared to the Airlines I would rank Ukraine Airlines at the bottom. 1) I have never been on one Ukraine airlines that has the ability for a passenger to charge a cellphone or any other electronic device in the seating area oh the plane. Ukraine Airlines might be the only International Airline that does not have this. How can you not have this option for passengers in 2018 when you know people are using laptops and cell phones more than ever? This is unacceptable. 2) there are no television options on the headrest for passengers. Again, I do not know of any other International Airline that is not allow each passenger the ability to watch movies in front of their seats. The movie option for Ukraine Airlines is extremely outdated. 3) when taking the international flight from New York to Kiev, the food option is not good. It is only one Hot meal served. To give passengers a cold sandwich as a first option on an 8hr international flight is acceptable. It appears to me that Ukraine Airlines is 10 or 15 years outdated. I travel to Ukraine often and I do as much as I can to avoid your airline. Also whenever I'm talking to passengers in other airports and even passengers boarding Airlines we all talk the same about your airline. Most people are disappointed with your Airlines but have to use it because scheduling etc."
Мінуси: "Old plane ,"
Плюси: "I've got Turkish Airlines business class seat instead of my UIA premium economy."
Мінуси: "I've got an E-mail about flight cancellation less than 24 hours before deparute, but their hotline was not working at all, so I had to book a seat with Qatar in advance to secure my trip. 8 hours before the departure I've finally got an E-mail from their representative with 2 possible routes to Bangkok to change my ticket too. It was a perfect trip with Turkish, but I lost 150 USD for Qatar cancellation."
Мінуси: "Don't know how this flight would have been because I was required to book on another airline at my own expense"
Плюси: "Everything was ok."
Плюси: "Flight was ok"
Мінуси: "except seats too close together and the food sold wasn't very tasty. Or plentiful. Mostly bread. Be nice if they boards by rows"
Мінуси: "Flight was okay but at check in they played the game of adding extra charges for luggage and for printing a boarding pass. Once you are selected to participate in their scam you get to take a slip of paper to the ticketing counter which is the only place they can accept payment. After you pay you are given a receipt that must be taken back to the overworked check in agent (and jump the line in front of other waiting their turn) to get your boarding pass and luggage receipt. Flyer beware!"
Плюси: "Got me from point A to B"
Мінуси: "The food was terrible and quite questionable as to the freshness and "realness" of it. My friend's grape had mold on it and the taste of the meals were not good. The flight is extremely tight with little room to move. If I was not flying with someone I knew it would be extremely uncomfortable as you are shoulder to shoulder with the person next to you (me and my friend are both tiny and we just fit in the seats). The space is just OK if it were a domestic or short flight of 3 hours or so, but it should be illegal to put that many people on a flight across the ocean. There are no videos behind your seat so you have to watch what they choose on the few videos hanging from the ceiling. The staff were not very friendly. Plane was not well kept and the plane is old."
Плюси: "The gate area was large enough for the waiting passengers, the legroom on the flight was sufficient for my 6'5" husband, and flight attendants were very polite and helpful."
Мінуси: "We boarded a bus to take us out to our airplane, got off the bus at the plane, and then were told to get back on the bus to return to the terminal. No information as to why, no announcements. We waiting for a few minutes on the bus before returning to the gate, again without any notifications. Once back at the gate, they just said to wait for information, but the flight would take off. It eventually did, and the pilot told us what the delay was (air traffic control and weather at the arrival destination), but no one in the terminal let us know that."
Плюси: "On plane the crew was professional and very nice, smiling that's what we need cause the trip is long. Thank you for a safe trip!!!!!!!!!"
Мінуси: "I almost missed my flight because of the accident on the road on my way to airport Boryspil. I tried to call customer service of UIA to ask what I should do in a case like this do I have to pay for a new ticket or I have any options. I was on phone for more than 20 minutes no one pick up the phone. What if it's an emergency and no one is available it's insane. I came to airport and stuff/employees of airport who are supposedly have to help you and actually take care of you if you are late or at least explain what should I do and where should I go.I was late and I couldn't find the boarding for my flight cause they already finished checking in people. Well I asked one of the employee for help so this lady sent me somewhere through the whole hall to the windows which were already closed I told her that I am super late and I am not going to make it. When I run there everything was closed the window next to it was different airlines but I saw a register girl so I asked for help what should I do my check in is over so the blond lady yelled at me that she is busy and have her things to do this is not nice. I run to the other employee she sent me somewhere else and the line is huge to get to register window and people are mad that I am trying to go in front of them without waiting for my turn I tried to explain that my flight is about to depart. So for my opinion these employees over there mostly don't know their duties they make you run for no reason when I explained my situation somebody should have taken me personally to a right check in window so I can faster get my boarding pass without making other people angry. I am not satisfied with their service in the airport, they are rude and not polite!!!"
Плюси: "nothing. not joking. apart from the fact that I got from point A to point B, there was nothing redeemable or positive about this experience."
Мінуси: "First, the last-minute 7 hour delay. An hour before we were due to board the plane we found out about the delay due to techical issues/ plane rotation, i.e. a problem entirely of UIA's own making. Second, zero customer service for our options as passengers to reschedule, re-route, or be reimbursed for our 7 hour delay (delays over 5 hours allow for full refunds according to UIA's own Air Passenger Rights on their website). Third a promised lunch during the delay was itself also delayed, this time by an hour an a half. Fourth, the flight experience itself. A 10.5 hour flight with no in seat monitors, no complementary beverages (only water), no pillow, horrible food, broken seats, no usb ports for charging devices, and freezing cabin conditions. I would hands down never fly with UIA again in my life."
Плюси: "Arrived in time to make connecting flight"
Мінуси: "Tight quarters, only 2 toilets, dirty without any toilet paper, several children seated without an adult behind us, kicking our seats and playing with tray tables"
Плюси: "Nothing really, Luggage arrived to London after 3 days, had no clothes, chronic medication in luggage and had to see a dr to prescribe it for my 14 yr son, I had to spend over 100 pound to get by unlit I received the luggage"
Мінуси: "Small seats, no meals, no tv, no luggage until after three days Never again"
Плюси: "The ladys was very good and help in all ways as I fly with Ukrainian airlines alot and I rate them 10 out of 10 siv"
Мінуси: "All was good as a very good airline to fly with and I will fly with you as much as I can"
Мінуси: "I opened my bag when I arrived to hotel in Astana, and some one stole my old video camera from it. I already informed Astana airport about it"
Плюси: "The crew was very friendly. One flight attendant helped to relocate me to another aisle seat that could recline. The seat was more comfortable than I thought it would be for a 10 hour flight."
Мінуси: "There was. I vegetarian option on board. I thought I had ordered a vegetarian meal, but was told I hadn't. There were no individual screens to watch movies or plugs to charge electronic devices. Also, there wasn't anyone at the gate until it was time to board to discuss seating changes and then I was told it wasn't possible but maybe I could buy a "comfort seat," which the gate agent didn't know if there were any or how much they are. For my transatlantic flight that meant 55 euro for the bulk head. That's basic info the gate agent should have known."
Плюси: "Staff very helpful and boarding excellent especially as there is advantages of being a Panorama member"
Мінуси: "Always a lack of space and flight hot"
Плюси: "It's an airplane... I like that it travels 550mph as opposed to literally anything slower so I don't have to spend any more time with these people than necessary. The air hostesses were friendly and helpful (the ones on the plane- literally no one else)."
Мінуси: "The whole experience was absolutely exhausting. Gatwick airport is nothing short of a disaster. The UIA counter can't take payments and the "international" airport can only take certain forms of payment (non of which are dollars- I know it's London, but I've never been anywhere that can't accommodate this). Ukraine international airlines are extortionists that will hold you and your luggage hostage with arbitrary baggage policies. 6kg is the cabin policy by the way. And if you don't read the fine print, you too can spend $80 to check a TSA approved hand bag. That's right. 12kg and all it cost me was EIGHTY US DOLLARS. Then they printed the incorrect boarding pass. When I returned, in a hurry because this whole ordeal lasted 45 minutes, the agent at the check-in counter demanded I "say please" to get my correct boarding pass. I've flown on 4-6 segments per week for the last four years. I understand how to communicate with airline agents, but wow... These people are off their rockers. During this whole conundrum, they even checked two people in under the same name. These people are in no way qualified to be operating an airline or maintaining personal information of any sort."
Мінуси: "Plane delayed. Missed my connecting flight because of this. Staff rude and unhelpful. No entertainment. Had to pay for food which was overpriced and poor."
Плюси: "The flight was affordable and you could check one bag free."
Мінуси: "Unfortunately our luggage was delayed several days both ways of our trip. When we called the airlines they couldn't give us any information or any help. We just had to give an address and hope for the best. In the meantime we had to buy clothes and toiletries and got zero reimbursement from the company and not even an apology. This is a budget airlines. If you want food you have to buy it. The only thing your given on board is one cup of water for a 3 hour flight. There are no tvs and the legroom is very tight."
Плюси: "Crew is great with the tools or lack of them that they are provided with."
Мінуси: "Delay without an explanation. Left a voicemail asking me to call them back while I was in a different contry. I emailed to every email that I found on their site (3 addresses). Revived an automatic respond but that's it. Luckily was flying through Kyiv and was able to speak with an airline representative and arrange my connecting flight. Representative suggested to add me to a 10+pm flight (I would land in Nyc at 4:35pm). After keep asking to look for other, possible earlier, flights I was rescheduled for a 6:45pm flight. However, once landed in Nyc I was asked to find a crew member before leaving the plane. Once I did, I was told that I got rescheduled once again to a 10:20pm flight (5 hours of waiting). When I asked why was I rebooked again without my notice, they didn't explain and then I asked if there are other earlier flights - I was told yes there are but they won't make any other changes to my travels. Also only their Kyiv office can make any changes the one in Nyc is just following instructions and not a fully functional office (useless)."
Мінуси: "This airline is a SHAM!!!"
Плюси: "I,like because they have many Ukrainian airline desks to check,in,your bags"
Мінуси: "I,didn't like the fact that I must pay for my bag and it's even below 16 kilo , they asked me to pay $55 , not only that , I went to pay , next window , the lady said go on floor one in the airport and bring change because I don't accept dollars !! But as you know when someone already traded his money back to dollars , it's hard for him to carry Ukrainian money while he is leaving ukrain , then finally I went to,first floor) and it took me 1 hour , to exchange my money because the lady was too slow , and plus she is not very nice with people , and suddenly they closed one window , saying they have a break , so I almost missed my boarding time because of this stupid money exchange , anyways , I,hope they accept dollars in,the future , plus I don't like it because on the way from tlv to Kiev I didn't get charged , but why now ?"
Мінуси: "Kiev airport has A FEW food options,GATE CHANGED 4 TIMES without verbal notice, drunk loud man took my seat then shouted throughout the flight and used foul language."
Плюси: "The crew was friendly and there were no problems with the flight itself."
Мінуси: "My flight to Minsk was listed as boarding at gate D9 on my boarding pass, which I picked up in Frankfurt. Then when I got to Kiev I checked the departures board, and it had changed to D15. Another board listed the same D15 gate, so that is where I went. No problem so far; I know that gates change from time to time. But our boarding time came and went, and there were no announcements for us to board. Then a few minutes later I heard an announcement that a flight to Amsterdam would begin boarding at gate D15! Sure enough, the gate had changed again, but I now had no idea where my flight to Minsk was boarding. I checked two different departure boards, and my flight was no longer listed on them since it was so close to the departure time. Finally, I found a third departure board where it was listed, and it said we would be boarding at gate D10. But for about ten minutes I was pretty panicked, running around the airport trying to find out where my flight was boarding! Another lady on my flight also had difficulty finding the gate, as she had also been sitting at gate D15. It was only as we began boarding that I heard an announcement naming the new gate. That is not a good way to run an airline. UIA should do a much better job of informing their passengers of gate changes."
Авіакомпанії, які здійснюють рейси за маршрутом Київ – Лондон Гатвік, вжили додаткових заходів безпеки й оновили свої правила перевезення, щоб краще задовольняти потреби мандрівників. Ці правила можуть бути різними залежно від авіакомпанії.
Посилені гігієнічні заходи
Щоденне прибирання та встановлення HEPA-фільтрів у салоні літаків на рейсах за маршрутом Київ – Лондон Гатвік
Захисна маска на борту є обов'язковою. Маски на рейсах за маршрутом Київ – Лондон Гатвік надаються
Дотримання безпечної відстані
Місця по центру на рейсі за маршрутом Київ – Лондон Гатвік забронювати не можна
Тестування перед перельотом
Тестування на антитіла та симптоми на рейсах за маршрутом Київ – Лондон Гатвік
Гнучкі умови скасування
Відсутній збір за внесення змін. Шукати авіаквитки Київ – Лондон Гатвік з гнучкими умовами