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Щоденне прибирання та встановлення HEPA-фільтрів у салоні літаків на рейсах з Києва до Берліна
Авіакомпанії Ukraine International Airlines, TAP AIR PORTUGAL та Ryanair не стягують зборів за внесення змін та скасування бронювання на рейси з Києва до Берліна. Обов'язково перевірте точні умови надання послуг на сайті постачальників.
KAYAK – це пошукова система для мандрівників. Ми збираємо дані в усьому інтернеті, щоб показувати користувачам найкращі ціни. Щороку KAYAK обробляє більше 2 мільярдів пошукових запитів. Якщо вас цікавлять авіаквитки з Києва до Берліна, наш пошук знайде безліч вигідних пропозицій і варіантів перельоту за лічені секунди.
"Прогноз цін" аналізує дані пошуку на KAYAK за минулі місяці і розраховує ймовірність зростання або зниження цін на авіаквитки до Берліна з Києва протягом найближчих 7 днів. Він підкаже, варто купувати квиток прямо зараз або варто почекати, поки ціна знизиться.
KAYAK Mix дозвол яє поєднувати окремі квитки на кожен сегмент перельоту за ваши маршрутом так, що вони в сумі коштують дешевше, ніж один квиток туди-назад. Тобто до Берліна ви полетите рейсом однієї авіакомпанії, а назад до Києва — іншої.
Інколи подорожі не прив'язані до конкретних дат. Якщо це саме ваш випадок, опція "Гнучкі дати" допоможе вибрати дні, коли можна максимально заощадити на перельоті. Вона порівняє ціни на авіаквитки до Берліна з Києва за період плюс-мінус три дні від зазначених дат. Вам залишиться лише вибрати найвигіднішу пропозицію.
Оцінка на основі відгуків користувачів KAYAK
Плюси: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Мінуси: "- on board WiFi -"
Плюси: "Flight duration"
Мінуси: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Мінуси: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Мінуси: "not charge me for carry on luggage"
Плюси: "Friendly crew"
Плюси: "Absolutely nothing"
Плюси: "We landed"
Мінуси: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Мінуси: "Space between the seats."
Плюси: "The crew was so helpful and nice"
Мінуси: "I was happy with everything"
Плюси: "Staff cheerness"
Плюси: "Everything was ok"
Плюси: "The price"
Мінуси: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Плюси: "Smooth flight"
Мінуси: "No terminal connection"
Мінуси: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Мінуси: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Плюси: "Crew nice,seats ok"
Мінуси: "Expensive hold luggage,rip off"
Плюси: "The crew was really nice"
Мінуси: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Мінуси: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Мінуси: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Мінуси: "Extra charges. £35 to check bags in"
Мінуси: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Плюси: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Мінуси: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Мінуси: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Плюси: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Мінуси: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Плюси: "Cheap with early booking"
Мінуси: "No food, even free coffee."
Плюси: "Price price price"
Мінуси: "Messy boarding"
Мінуси: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Плюси: "Super easy online check-in, comfortable plane, lovely crew"
Мінуси: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Плюси: "Cheap flights and convenient airport"
Мінуси: "Seats uncomfortable and hot"
Плюси: "Crew were friendly! The app for the journey is good."
Мінуси: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Плюси: "Arrived only slightly delayed"
Мінуси: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Мінуси: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Плюси: "New aircraft"
Мінуси: "Boarding was horrendous. Flight was late in."
Мінуси: "Crampt seats, mob to board the plane, hour delay with no reason given."
Мінуси: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Мінуси: "The flight is late from tlv to luton and from luton to tlv."
Плюси: "Pleasant staff and good flight"
Мінуси: "A bit of difficulty to check bag in online after original check in ...."
Плюси: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Мінуси: "seats could be a bit more comfy"
Плюси: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Мінуси: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Мінуси: "I didn't eat No entertainment"
Мінуси: "All was good"
Мінуси: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"
Мінуси: "The bag policy with the airline makes the cheap flight not worth it. Only one carry on allowed and each checked bag is $50"
Плюси: "Magazine was pretty good. Staff were smiley and nice."
Мінуси: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Плюси: "professional crew - good flight times and lots of information was a little delayed 20mins but informed of same and no impact really"
Мінуси: "nothing much tbh"
Плюси: "Crew were average"
Мінуси: "Everything was a disaster. Late and very uncomfortable"
Плюси: "There really isn't a lot to like except the base ticket fare."
Мінуси: "They ticketing agent lost my luggage, after misreading the "package" I had to purchase just to check a bag. They had a push cart in which they sold perfumes and cosmetics. They charged for everything, including coffee and water."
Плюси: "The seats are big enough even though they do not lay back BETTER than British Airways it really is !"
Мінуси: "The flight attendant needs to be more friendly and clear speaking in English language"
Мінуси: "I ordered a ticket and got a confirmation email. Unfortunately I could not check in online. I arrived at the airport and found out that I did not have a ticket. This story cost me a lot of money and a lot of time"
"Very friendly staff at the airport and onboard."
"Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable."
Плюси: "I liked that the flight was short."
Мінуси: "I didn't like that the flight attendants were wearing their badges flipped back so you can't see their names. In need that may be important."
Мінуси: "Too many school groups and screaming children"
Плюси: "Seats on the plane are really, really, really uncomfortable. I usually try and avoid using Ryanair because of this. at 6' tall the leg room is only just possible, there is no neck support as the seat back does not cater for tall people and seating being non reclining means that it is impossible to shift the my weight during the flight, bearable for shorthaul, but at 5 hours plus it is a penance. Like I said, I'd fly with any other carrier to avoid this, circumstance meant it had to be ryanair."
Мінуси: "plane seating reclining even 15 degrees."
Плюси: "Price of flight was good."
Мінуси: "Price of snacks is a rip-off. Seating is cramped."
Мінуси: "No delays"
Мінуси: "I am 6’3” I have been placed in the middle seat on four flights. The flight attendants and airport staff are the worst, they’re supposedly never wrong."
Плюси: "There was nothing that I liked about Ryanair airlines"
Мінуси: "A kiosk center will be easier for check in at the airport. People would not miss their flight or complain about crowdiness. Paying for a boarding pass in absurd. If a person paid for their flight they should not have to pay for a boading pass. The Ryanair App has technical difficulties"
Мінуси: "Stayed at steansted for like 20 min"
Плюси: "Cabin crew were excellent. Very friendly, professional, efficient."
Плюси: "Flight arrived in time"
Мінуси: "No entertainment"
Мінуси: "The flight was delayed 40min without any explanation or announcement from captain. We just sat on the runway for 40min."
Плюси: "I like a few other people on the same flight were informed on checking in at Rome airport that we had no luggage drop. We were sure that we had paid for luggage for the return voyage. This meant that I was charged 80euros extra. Now obviously the site for booking did not. Make this clear or so many wouldn’t make the same mistake. I think the least that could have been done would be to charge 25 euros per bag. I my husband, brother and his wife will not travel Ryanair again."
Мінуси: "Flight was delayed missed my last connecting train"
Плюси: "Prompt bag drop and boarding"
Мінуси: "Finding the car rental drop off point"
Плюси: "Super helpful employee at check-in in the Beauvais airport in Paris. Friendly Staff on board - service with a smile. Comfortable seats."
Мінуси: "You have to pay twice the amount for bags at the airport but one is aware of it. Best to know how many bags you will check in and be prepared before hand."
Мінуси: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Мінуси: "expensive ticket when you add up all the fees, plus it’s stressful and chaotic."
Мінуси: "An hour delay"
Плюси: "more sitting space - it was very cramped and the most uncomfortable flight I have every had."
Мінуси: "Moe leg room and better seating."
Плюси: "Food was hot and tasty."
Мінуси: "Near 2 hour delay."
Плюси: "With Ryanair, you can only really like the price and the people. To be fair though, m the toilet was clean.."
Мінуси: "Our flight was scheduled to depart at 7.30 am, but was still refueling after an earlier flight at that time. In a way it was lucky that it was late; if it had been in time, we would have been queueing on the Stansted tarmac in the rain. As it was, the rain had just stopped while we waited at the foot of the aircraft stairs. We actually took off 45 mins late. The new, additional-cost priority boarding is a joke: almost everyone was a "priority". Several passengers didn't understand the long "priority" queue, so joined it only to be turned away at check-in."
Плюси: "The fact that we made it back to Barcelona."
Мінуси: "The fact that our flight was delayed for well over an hour, and our gate was changed three times, which caused human stampede each time. Incredibly poorly managed."
Мінуси: "I absolutely hated this trip. In order to check in i had to have my tickets on my phone. Even though I knew my confirmation number. We were told to go to a terminal to get our ticket printed out. I checked in early online so that was weird. We went to the terminal and couldn't figure out how to print it out. After about 20 minutes we got upset and left the terminal to get help. A guy told us he could print off our tickets 37€ to get a flight ticket printed off. He worked for Ryanair. He said if I pull it up off my phone I could get it with an email. Unfortunately I'm a tourist and don't have signal in that country and the wifi was conveniently not operational. I was to to try a local cafe to use wifi. I went to the cafe used their WiFi and then pulled my ticket online. I brought it to the guy who needed my ticket. I asked to check my luggage on. She said I couldn't because my luggage was broken because on my flight to Athens it came back to me broken. Frustrated I walked off to security in Athens. I went to go to my gate and looked at the ticket. The ticket didn't even have my gate on there. I searched on the board for my flight to come on in English but everything was moving too fast so it took 10 minutes to do. I finally found the gate I needed to go to and left. By this time 1hr and 30 minutes we're expended before I got to even security. I got to security and through my backpack containing my camera equipment onto the scanner taking my laptop out. They kicked the back back saying I had to take all my gear out of the back so they can scan it. ( I mean what's the point of a scanner anyways) they they told me to open up my lenses to see inside.... Like what?! I did that so he could look into my lenses. Then he asked me to open up my laptop so he could see inside the laptop.... Again... Seriously?? You have a scanner. Then they told to take all my hygiene products including my expensive calone I put in my bag that was intended for check luggage and throw it away. Because my luggage was broken and wasn't able to go on the plane I lost about $100 of hygiene products. Let me tell you I also work in Africa.... I can't get hygiene products anymore. We began boarding the plane. The ticket on my phone wasn't able to be scanned and see had to put the number in manually. Then we got to the plane and told us to leave my luggage at the bottom of the stairs to be put into the plane with the checked luggage. My broken luggage that wasn't accepted for check luggage was now checked luggage just without all the important items I needed -_- worst airline and airport ever. Never fly with them."
Мінуси: "They charged me 50 € because I was unable to check in online"
Плюси: "The flight was fine, comfortable and despite turbulence (which I actually enjoy) uneventful. We could see both experienced and new staff working effectively together 1 star for food and entertainment because we took part in neither"
Мінуси: "The incident when boarding could have been handled far better than experienced A passenger already on the plane mistook light shining through the vapour created by the wing De icing process and claimed the wing was on fire which lead to the plane being evacuated First issue was that all disembarking the plane had nowhere to go and were not given any instructions Secondly the return to the waiting lounge was not organised well leaving passengers roaming about the lounge and unsure what to do"
Мінуси: "The flight the board on time"
Мінуси: "The difficulty getting my boarding confirmed. It worked in the end but it took a long time and it was frustrating."
Плюси: "Awesome crews Didn't have food so don't know about it."
Плюси: "Getting off the plane at the other end, eventually."
Мінуси: "The massive delay, the move of gates to the other end of the airport only to get onto a bus and then wait 15-20 minutes to get off the bus and onto the plane. Even an offer of free coffee on board would've been nice but nope, just a few apologies over the PA."
Плюси: "Very good price for flight. Dont need to pay foe seats if you dont want to and can avoid baggage fees with carryon. Staff very friendly. Short and sweet flight."
Мінуси: "Asked for boarding pass again at plane door after we had gone through the gate check. Unnecessary step that slowed the boarding process at the plane staircase."
Плюси: "It got to the destination."
Мінуси: "It was late to board. Plane is there. Nothing is happening."
Мінуси: "Poor landing and the wrong carousel number was displayed. The plane was very dirty we had to clean off the seats as they had food on them from the previous fight."
Мінуси: "Just not nice . I know it is budget but whole experience was nasty"
Мінуси: "self service kiosks were not working in airport and we were told it would cost 50 pounds each to print boarding pass. We followed directions to try to print on our own by paying for expensive internet service at the airport but still were unable to view & print boarding passes. After talking to several rather unhelpful reps, someone at the Sky Desk made an exception to allow us "free" boarding passes. This was just after 2 people were charge full price (50L each for passes & full price to check luggage, after they didn't get promised email to check bags online) Cheap fares doesn't make up for frustration"
Плюси: "Flight was on time departure."
Мінуси: "Very rude crew"
Плюси: "Everything good"
Мінуси: "Everything good"
Мінуси: "The dark-haired cabin crew lady was behaving like in a market: shouting, running around, not being corteous at all. Even though I didnt have to deal with her personally, the fact that she was behaving like this with other customers did leave a negative mark on my overall comfort."
Мінуси: "I booked via kayak. Wasn't told I had to check in more than two hours in advance or pay a 45 euro per person fine. And we were only seven minutes late. Last time I fly Ryan Air, and possibly last time I use kayak."
Мінуси: "landing was terrible"
Плюси: "I bought priority boarding, there was a single line for everybody. Crew did not mind if people bought priority or not"
Плюси: "Friendly, calm crew. Luggage collection was speedy."
Мінуси: "When gate was announced everyone went straight to long queue, with only one person working gate. No sign of anyone to do priority seating, if we had booked it. We had earlier been in a long queue for security, so were feeling, tired & frazzled. Our hand baggage went into the hold instead of on the plane."
Плюси: "Planes are new."
Мінуси: "Ryaniar uses questionable practices to charge for services that are free on almost all other airlines. What is most offensive is not the fact that they charge but they make it difficult for passengers to reduce or avoid such fees."
Плюси: "The flight was OK. The crew and confort OK."
Мінуси: "We received a E 97,00 fine for no check in before 2 hours to flight. We never received from you or Ryanair this MUST check in 2 hours before flight or pay a fine. It was unfair and I'll never forget it. This penalty was almost the tickets price. It's crazy."
Мінуси: "always delay"
Плюси: "Not organized boarding; not comfortable seats; ridiculous prices for food that isn't even good! No entertainment at all. I sugest better prices of food and better quality as well; more confortable seats and some sort of entertainment!"
Мінуси: "Nothing was good to mention about it!"
Плюси: "Cheap fast"
Мінуси: "Small comp. no food entertainment good crew"
Плюси: "Getting off"
Мінуси: "Most of it"
Плюси: "Flight was fine. Nothing extravagant"
Мінуси: "Was very upset with having to pay an extra $225 for check in fee and baggage fee. I didn't receive an email with the directions on it and was very shocked when she told me I had to pay this much. It was more than I payed for the ticket!! You can imagine how upset I was. This is how they compensate for their cheap tickets I guess..."
Плюси: "Very friendly crew"
Мінуси: "The temp on the lane was hot. And no food without charge."
Мінуси: "Never to use ukraina airlines"
Мінуси: "Now we waiting for two hours for our luggage On the door of the luggage doesn’t open and waiting"
Плюси: "Food Comfort"
Мінуси: "No entertainment besides three screens in the cabin Delay when departing due to waiting for flight documents -> arrivedan hour late"
Плюси: "Crew was nice"
Мінуси: "Cramped seats. No elbow or leg room. No entertainment. Food was low quality for a long trip like this. We left 1 hour late, no explanation given. They charged me for not printing my boarding pass. When I tried to check in online my e-ticket could not be found, I explained that to them but didn’t care and got charged anyway. We got bumped to a later flight which made me lose my connection at JFK."
Мінуси: "The flight was delayed for almost 8 hours. I did not get any notification in advance, and no explanation of why it was delayed. I spent 8 hours at the airport. When I got to New York, it was 10 pm, I missed my connecting flight, and I had to spend all night at the airport because the next available flight was only in the morning."
Мінуси: "Flight was an hour delayed with no explanation!!! We were standing in the non-air conditioning bus for an hour!!! We almost missed our flight to US from Frankfurt! Also, they are going through passenger's standing in line for bording with the weight mesuring your carry-on's and requesting to pay for any extra kilo!!! Please stay away from this airline as far as you can!!!"
Плюси: "Nothing at all, even if you pay me I won’t go with the same airline"
Мінуси: "The flight from ivano Frankivsk landed in kyiv at 8am local time, the next flight from Kyiv to NY was scheduled for 11am, however it was postponed until 7pm due to lack of functioning airplanes according to the dispatcher. We had to wait at the airport for a flight from Asia to arrive so that plane could be cleaned up and used for my flight. There was no hotel or food offered during 9 hour delay window in Kyiv, if you wanted something - you had to pay out of pocket which is ridiculous, hundreds of people were delayed so there was no room in the general waiting area, 9 hours of sitting on the floor for $1200, how about that? Ridiculous service at the customs, been pulled aside for a detailed exam 5 times, basically every 30-60feet, staff is extremely rude, very poor customer service.. disgusted by the experience with Ukrainian Airlines."
Плюси: "That was one of the smoothest flights and landings I’ve ever had! I was pleasantly surprised :). Props to the pilot! Seats were fine and plenty of leg room."
Мінуси: "I didn’t get an email or notification saying I could check in online. When I arrived at the airport the lady told me I had to do it at a kiosk, and luckily I got there early because at 2 hours before departure she said I would have to pay more to check in. Boarding is scary because they send guys out to try to “catch” people with overweight luggage, but I guess it’s how they make their money. Also there were tons of screaming kids and one kicking my seat, but that has nothing to do with the airline lol luckily I brought earplugs. Didn’t get the food but didn’t look too great anyways. Bring a book or something because there is zero entertainment."
Мінуси: "Very old aircraft. No personal TV, only big screen for everybody. My seat was broken, nobody changed it. Food is very poor. 10 hours flight was a nightmare. The worst service"
Плюси: "The flights got me to me destinations."
Мінуси: "On two separate occasions did they add extra fees to my flight dishonestly. The ticket agent fraudulently tried to charge me for two passes when I was flying solo and I was charged for both checked bags when one should have been free. I did not contest this as I didn't want to miss my flight. It seems to be a very dishonest airline and best to be avoided if at all possible."
Мінуси: "Kayak said there is luggage included however it wasn't included only in one way! In this case the icon should say there is NO luggage and the customer will look into it. In TLV they told me my bag is small enough to take in the plane but then in the connection all of the sudden they said I have to pay 60 euro for it!! Take responsibility for decisions your company took! You are embarrassing yourself and most important- your customers. The behavior of the staff was also ugly, disrespectful, meant to put you under pressure to pay instead of trying to help and understand."
Мінуси: "3.5 hour flight from Kiev to Tel Aviv - no food/drinks at all! There is no entertainment systems! Planes are 100 years old Shoulder/leg room is the smallest Prices for this company should be 30-40% cheaper to cover all inconveniences"
Мінуси: "My trip had just started and it is already ruined. I have a roundtrip ticket from NYC to Israel with a connection in Ukraine for both directions. I was traveling with one checked item in luggage - suitacse, and one personal item onboard - a guitar in a soft case. I'm a professional musician and I've been traveling with this exact instrument in the exact for over 5 years, domestically in the US and all over the world. I've never had any problems with it and I was always treated respectfully even with low cost airlines or on smaller airplanes. There were no problems on the first part of the flight from NYC to Kiev, and then, as I was boarding a the flight from Kiev to Israel, the counter employee at the gate counter (her first name is: Yejzina) - explained to me that if I won't pay an additional 66 EURO immediately, I would not be able to board on the flights with my guitar. I was even more upset to find out that another passenger boarded the flight after me with a guitar and did not have to pay for it. My guitar fit perfectly in the over head cabin and even on a packed flight there was no issue with headroom caused by me. Although I paid and purchased a ticket for this flight, I was discriminated and treated as if I was doing something wrong. I did my best to be responsible and be among the first people to board the flight and instead I was mistreated. The rest of the passengers had exceptional amount of excess baggage in suitcases and bags they wanted to take on board and yet I was the only one who was asked to pay for his. --- As a costumer, I am appalled by the treatment I was getting and I would like to be contacted immediately about reimbursement over my experience and false costs."
Плюси: "Nice crew"
Плюси: "Food and service onboard was excellent."
Мінуси: "No priority boarding in Kiev. I had to ask to be let through the queue of people and claim the priority boarding. I was not able to check-in early enough to get a seat I wanted. 10 days before for my first flight and only. 24 hours before my 2nd. Pathetic."
Плюси: "nonstop flight"
Мінуси: "old airplane, no entertainment at all, no ice, no even enough water for drink."
Мінуси: "Delayed 6 hours with no explanation Nothing offered People rude Old airplane"
Мінуси: "We could not get boarding passes in line due to internet connection. Had to pay! Couldn’t check one small bag they tried to charge 50 dollars so we had to carry. Flight attendants were incompetent. Moving the items on board all around to make room. Also, snack special was not available so they tried to substitute different sandwich without telling us and then did not know how to calculate refund. Very bad."
Плюси: "The crew Junior)))"
Мінуси: "Nothing to dislike"
Плюси: "Food and entertainment Not applicable. Flight was fine."
Мінуси: "Took 35 minutes to get baggage at Odessa. We were the only flight arriving at a small airport."
Плюси: "New airplanes, convenient check in app on the smartphone. Paperless registration. Nice crew."
Плюси: "Got me from point A to B"
Мінуси: "The food was terrible and quite questionable as to the freshness and "realness" of it. My friend's grape had mold on it and the taste of the meals were not good. The flight is extremely tight with little room to move. If I was not flying with someone I knew it would be extremely uncomfortable as you are shoulder to shoulder with the person next to you (me and my friend are both tiny and we just fit in the seats). The space is just OK if it were a domestic or short flight of 3 hours or so, but it should be illegal to put that many people on a flight across the ocean. There are no videos behind your seat so you have to watch what they choose on the few videos hanging from the ceiling. The staff were not very friendly. Plane was not well kept and the plane is old."
Мінуси: "We couldn't fly because of serious health problem of my pregnant wife and no one cancelled our booking and even didn't provide partial refund. It is the worst customer service I've ever met."
Плюси: "The gate area was large enough for the waiting passengers, the legroom on the flight was sufficient for my 6'5" husband, and flight attendants were very polite and helpful."
Мінуси: "We boarded a bus to take us out to our airplane, got off the bus at the plane, and then were told to get back on the bus to return to the terminal. No information as to why, no announcements. We waiting for a few minutes on the bus before returning to the gate, again without any notifications. Once back at the gate, they just said to wait for information, but the flight would take off. It eventually did, and the pilot told us what the delay was (air traffic control and weather at the arrival destination), but no one in the terminal let us know that."
Плюси: "On plane the crew was professional and very nice, smiling that's what we need cause the trip is long. Thank you for a safe trip!!!!!!!!!"
Мінуси: "I almost missed my flight because of the accident on the road on my way to airport Boryspil. I tried to call customer service of UIA to ask what I should do in a case like this do I have to pay for a new ticket or I have any options. I was on phone for more than 20 minutes no one pick up the phone. What if it's an emergency and no one is available it's insane. I came to airport and stuff/employees of airport who are supposedly have to help you and actually take care of you if you are late or at least explain what should I do and where should I go.I was late and I couldn't find the boarding for my flight cause they already finished checking in people. Well I asked one of the employee for help so this lady sent me somewhere through the whole hall to the windows which were already closed I told her that I am super late and I am not going to make it. When I run there everything was closed the window next to it was different airlines but I saw a register girl so I asked for help what should I do my check in is over so the blond lady yelled at me that she is busy and have her things to do this is not nice. I run to the other employee she sent me somewhere else and the line is huge to get to register window and people are mad that I am trying to go in front of them without waiting for my turn I tried to explain that my flight is about to depart. So for my opinion these employees over there mostly don't know their duties they make you run for no reason when I explained my situation somebody should have taken me personally to a right check in window so I can faster get my boarding pass without making other people angry. I am not satisfied with their service in the airport, they are rude and not polite!!!"
Плюси: "nothing. not joking. apart from the fact that I got from point A to point B, there was nothing redeemable or positive about this experience."
Мінуси: "First, the last-minute 7 hour delay. An hour before we were due to board the plane we found out about the delay due to techical issues/ plane rotation, i.e. a problem entirely of UIA's own making. Second, zero customer service for our options as passengers to reschedule, re-route, or be reimbursed for our 7 hour delay (delays over 5 hours allow for full refunds according to UIA's own Air Passenger Rights on their website). Third a promised lunch during the delay was itself also delayed, this time by an hour an a half. Fourth, the flight experience itself. A 10.5 hour flight with no in seat monitors, no complementary beverages (only water), no pillow, horrible food, broken seats, no usb ports for charging devices, and freezing cabin conditions. I would hands down never fly with UIA again in my life."
Плюси: "If all you want is a tiny seat on a plane and to stand in many lines to get there, here you go. It was clean and warm."
Мінуси: "Was like flying in the 2000's"
Плюси: "Staff very helpful and boarding excellent especially as there is advantages of being a Panorama member"
Мінуси: "Always a lack of space and flight hot"
Мінуси: "no personal TV's on a 10 hour flight... thats absolutely ridiculous no WIFI on a 10 hour flight... again.. AWFUL! Why would I ever take this airline ever again? Worst 10 hour flight I've ever had. All of the other airlines (your competitors) have everything. You need to up your game"
Плюси: "not a full flight. flexibility"
Мінуси: "all good"
Мінуси: "Small space for your feet, you go down with staircase in minus 23 degrees"
Плюси: "Nothing everything bad, checkin girl fighting with the customers, boarding staff very bad"
Плюси: "The price was cheap but you paid for it in other ways!"
Мінуси: "I have never been experienced such terrible customer service in my life. Flew RT from NYC to Dubai. Flight from Kiev to NYC was delayed. The customer service rep who was the transfer agent when we arrived in Kiev from Dubai was so rude and dismissive. She could not tell us what time we were now going to arrive in NYC. I contacted the airline 2 months before our departure & asked for a window & a middle seat together. I received an email confirmation with the assigned seats I requested. However, the agent handed me tickets with two separate middle seats! I advised her that i had already reserved seats together months ago & she told me too bad, they can change our seats if they wanted to! I was completely shocked that they gave our seats away & at how rudely she treated us. We also tried to ask another agent at the gate what time we would now be landing in NYC (because we were clearly going to miss our connecting flight and needed to make arrangements) He was even more rude to us than the first agent! He said "how am I supposed to know that" then he said he couldn't help us and he needed us to move out of the line. When we asked if he could possibly look it up on his computer he completely ignored us & started talking to the person in line behind us. I was shocked at how bad we were treated & how little the agents knew. We finally found an information desk and one woman told us the flight time was 3 hours. When we told her that it took us over 9 hours to get to Kiev the week before, she then said it was an 8 hour flight. Needless to say it was actually a 10 hour flight. We were told that the reason the flight was delayed almost 4 hours was because the plane would not be getting to the airport until the new scheduled departure time due to delays in another city. Well we witnessed the plane in the gate more than 2 hours before we loaded. It was there the entire time, so that was obviously a lie. The seats were tiny and cramped and they do not have individual TVs. So uncomfortable for 10 hours! Since we missed our connecting flight in NYC, there were no more flights leaving that day so we had to stay the night and fly stand-by the next morning. All the flights were full due to it being the holidays so it took us over 45 hours to get home. Thank god that we were flying on Southwest Airlines from NYC to ABQ. They were so helpful and made sure to get us on whatever flight they could to get us home. Thankfully they had great customer service and were at least able to make the end of our journey a little bit better. I will tell everyone I know to NEVER fly with Ukraine Int. Airlines, no matter how cheap the ticket is. Spend a little more money on go on a reputable airline that will at a minimum have basic customer service. The boarding was a disaster as they kicked everyone out of the holding area and then made us all reenter after they checked us all off a list. We then stood in another line to board. We left even later than the new scheduled time."
Мінуси: "Nothing, very bad flight Airline to much bad"
Плюси: "The flight was affordable and you could check one bag free."
Мінуси: "Unfortunately our luggage was delayed several days both ways of our trip. When we called the airlines they couldn't give us any information or any help. We just had to give an address and hope for the best. In the meantime we had to buy clothes and toiletries and got zero reimbursement from the company and not even an apology. This is a budget airlines. If you want food you have to buy it. The only thing your given on board is one cup of water for a 3 hour flight. There are no tvs and the legroom is very tight."
Плюси: "Crew is great with the tools or lack of them that they are provided with."
Мінуси: "Delay without an explanation. Left a voicemail asking me to call them back while I was in a different contry. I emailed to every email that I found on their site (3 addresses). Revived an automatic respond but that's it. Luckily was flying through Kyiv and was able to speak with an airline representative and arrange my connecting flight. Representative suggested to add me to a 10+pm flight (I would land in Nyc at 4:35pm). After keep asking to look for other, possible earlier, flights I was rescheduled for a 6:45pm flight. However, once landed in Nyc I was asked to find a crew member before leaving the plane. Once I did, I was told that I got rescheduled once again to a 10:20pm flight (5 hours of waiting). When I asked why was I rebooked again without my notice, they didn't explain and then I asked if there are other earlier flights - I was told yes there are but they won't make any other changes to my travels. Also only their Kyiv office can make any changes the one in Nyc is just following instructions and not a fully functional office (useless)."
Мінуси: "My Flight was delayed almost 10 hours without any explanation or assistance. After a few hours i was offered a meal that looked even less appealing than the in-flight meals offered. I spent my day sleeping on an airport bench and trying to replan my business activities that were delayed due to this flight. Will not use this travel agency or airline again."
Плюси: "The flight was ok because it is only 1 hour from Kiev to Odessa. The price is good"
Мінуси: "The food was bad, there was no water in the restroom"
Мінуси: "There was no food, everything paid, even that we had a 30 minute delay."
Мінуси: "The flight was interminably long with so many crying children who would shriek at 3 minute intervals. The person sitting next to me was so large that I could not put the armrest down in the middle and he had the entirety of his leg pressed against mine for the duration of the flight. The food was horrible and gave me stomach problems. The airplane was old and seemed rickety. The in-flight service were 3 movies put on sequentially over a tiny central monitor which were subbed in Chinese."
Плюси: "Room between seat rows. Courteous and helpful crew."
Плюси: "I,like because they have many Ukrainian airline desks to check,in,your bags"
Мінуси: "I,didn't like the fact that I must pay for my bag and it's even below 16 kilo , they asked me to pay $55 , not only that , I went to pay , next window , the lady said go on floor one in the airport and bring change because I don't accept dollars !! But as you know when someone already traded his money back to dollars , it's hard for him to carry Ukrainian money while he is leaving ukrain , then finally I went to,first floor) and it took me 1 hour , to exchange my money because the lady was too slow , and plus she is not very nice with people , and suddenly they closed one window , saying they have a break , so I almost missed my boarding time because of this stupid money exchange , anyways , I,hope they accept dollars in,the future , plus I don't like it because on the way from tlv to Kiev I didn't get charged , but why now ?"
Плюси: "The crew. Very beautiful,professional,friendly. Always smiling and making passengers comfortable."
Мінуси: "I wish the vegetables were a little more fresh. But otherwisee everything was very good."
Плюси: "Inept service end to end"
Мінуси: "From the long and mismanaged checkin line through chaotic boarding to untrained on board personnel, nothing worked"
Плюси: "We enjoyed this leg, also. The food was unique, but tasty. The airport restaurant in Kyev was super cheap. The most amusing thing was the comment which the flight attendant made to us as we were exiting the plane in Dubai. She said, "Good luck!" The flight attendants are all young and pleasant. Arriving in Dubai at 2 am after flying all day was a stretch, as we did not get a hotel and the cruise ship did not start boarding until after 11 am. We hung around the airport. It was a very cost effective plan, but we were tired. The flight was inexpensive."
Мінуси: "We don't speak Russian, but most announcements were also in English. At the airport in Dubai after we get off the plane, this guy comes up to us and says, "Do you need a taxi?" We did, so we start following him out toward the parking garage. I asked him how much and he says, "120 Euros.' Then, he starts walking further away from the terminal. "It is a limo," he says. As we walk some more, I said, "Where is this taxi?" He points in a vague direction away from the terminal. There do not appear to be any limos in this direction. I look back at the terminal where the official looking taxis are lined up. He says, "Only a little further." I said, "I don't see any taxi." And we turned right around and walk back to the official taxi stand. It was a good thing, too, because the taxi ride to the cruise ship only cost 35 Euros."
Плюси: "The crew was friendly and there were no problems with the flight itself."
Мінуси: "My flight to Minsk was listed as boarding at gate D9 on my boarding pass, which I picked up in Frankfurt. Then when I got to Kiev I checked the departures board, and it had changed to D15. Another board listed the same D15 gate, so that is where I went. No problem so far; I know that gates change from time to time. But our boarding time came and went, and there were no announcements for us to board. Then a few minutes later I heard an announcement that a flight to Amsterdam would begin boarding at gate D15! Sure enough, the gate had changed again, but I now had no idea where my flight to Minsk was boarding. I checked two different departure boards, and my flight was no longer listed on them since it was so close to the departure time. Finally, I found a third departure board where it was listed, and it said we would be boarding at gate D10. But for about ten minutes I was pretty panicked, running around the airport trying to find out where my flight was boarding! Another lady on my flight also had difficulty finding the gate, as she had also been sitting at gate D15. It was only as we began boarding that I heard an announcement naming the new gate. That is not a good way to run an airline. UIA should do a much better job of informing their passengers of gate changes."
Плюси: "Crew, boarding and food"
Мінуси: "Entertainment - very poor sound quality"
Плюси: "crew members very polite"
Мінуси: "1. a bag did not arrive leaving me without my necessary stuff. No aircompany office at the airport, so nothing can be done. No compensation for the bag delay along the whole period of the travel. 2.small leg room, 3. non-comfy seats"
Авіакомпанії, які здійснюють рейси з Києва до Берліна, вжили додаткових заходів безпеки й оновили свої правила перевезення, щоб краще задовольняти потреби мандрівників. Ці правила можуть бути різними залежно від авіакомпанії.
Посилені гігієнічні заходи
Щоденне прибирання та встановлення HEPA-фільтрів у салоні літаків на рейсах з Києва до Берліна
Захисна маска на борту є обов'язковою. Маски на рейсах з Києва до Берліна надаються
Дотримання безпечної відстані
Місця по центру на рейсі з Києва до Берліна забронювати не можна
Тестування перед перельотом
Тестування на антитіла та симптоми на рейсах з Києва до Берліна
Гнучкі умови скасування
Відсутній збір за внесення змін. Шукати авіаквитки з Києва до Берліна з гнучкими умовами