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Топ-5 авіакомпаній, які літають з Києва до Боснії і Герцеговини

Оцінка на основі відгуків користувачів KAYAK

8,0
SWISS
Кількість відгуків: 9 057
8,2
Посадка
7,8
Комфорт
8,6
Екіпаж
7,7
Розваги
7,9
Харчування
Відгуки про авіакомпанію

Плюси: "Excellent"

Плюси: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."

Мінуси: "We were packed like sardines! My flight made me want to retire from traveling!"

Плюси: "Flight attendants are friendly and helpful."

Плюси: "Officers in the airport are rude and offensive, racial discrimination."
Мінуси: "Change their employees, arrogant, not professional"

Мінуси: "It would have better if the flight wasn’t 5 hours late."

Мінуси: "Avoid spilling coke on the passengers"

Плюси: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Мінуси: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"

Мінуси: "Seats are tiny and uncomfortable!"

Плюси: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."

Плюси: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Мінуси: "the seats are small and very small space in comparison to Lufthansa"

Плюси: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Мінуси: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."

Плюси: "-"
Мінуси: "Old plane, rude crew"

Плюси: "great flight"

Плюси: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."

Плюси: "Crew great service"
Мінуси: "Boarding was slow —delayed takeoff for nearly an hour"

Плюси: "Ricaro seats often broken and backs don’t stay in the upright position."
Мінуси: "Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!"

Плюси: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"

Плюси: "friendly ,respectful, helpful,informative"
Мінуси: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."

Плюси: "Friendly staff"
Мінуси: "Seats were horribly uncomfortable"

Плюси: "Good flight"

Плюси: "Nice staff, very friendly"
Мінуси: "Paying for WiFi, could use more comfortable seating"

Плюси: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."

Плюси: "Everything"
Мінуси: "Nothing"

Мінуси: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"

Плюси: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"

Плюси: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Мінуси: "NA"

Плюси: "It was okay. No complaints. I appreciated that I was given a seat near the front to run and make my next flight."
Мінуси: "my ticket was changed and messed up and could be due to language and understanding, I ran a lot to get to my flight and had to go back and forth between the check in line and ground force and wait out of line until a resolution was found."

Плюси: "It was on time"
Мінуси: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."

Плюси: "Skop"
Мінуси: "Skopje airport personnel was very bad service ticket counter worst ever"

Плюси: "Food a, entertainment and crew were really good!"
Мінуси: "Boarding was chaose and seats were tight."

Плюси: "A snack was actually served on board! With a beer if desired."
Мінуси: "Change of planes at gate produced some boarding confusion."

Плюси: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Мінуси: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."

Плюси: "The flight attendants were attentive, food delicious, movie selection great also."
Мінуси: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."

Плюси: "The food provided and the service was excellent."
Мінуси: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."

Плюси: "We sat at the exit passage and enjoyed it"

Плюси: "Everything ran like clockwork"

Плюси: "A swiss machine..."
Мінуси: "the smell someone left in the bathroom before me."

Плюси: "Overall very pleased with the airline"
Мінуси: "The only complant I have is not enough leg room but the price was great so it was a compromise."

Плюси: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Мінуси: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"

Мінуси: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."

Плюси: "Great kosher food! Very kind attendants."
Мінуси: "not enough foot room."

Мінуси: "Bag is missing and no one at bagga area to help! Have waited almost an hour!!!!"

Плюси: "Boarding and staff okay"
Мінуси: "Terrible plane ; no room , the most miserable flight we have ever been on"

Мінуси: "Checking in we had a nasty representative, but other than that, all was well"

Мінуси: "The plane was old and the bathroom was really dirty"

Плюси: "Flight was cancelled. Had to sleep in Zurich overnight. Airline covered the hotel and dinner bill though"
Мінуси: "Next morning the flight was delayed . Lost time in Rome and a night in Rone hotel"

Плюси: "Service was great --"
Мінуси: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."

Мінуси: "The flight was overbooked, boarding took forever."

"Ridiculous unnecessary "extra security" checks at the gate before boarding. With mostly everyone vaccinated and everyone tested, requirement to keep the face covering on between taking the bites seemed a little excessive. Seat assignment - flying with my daughter were assigned seats at opposite sides of the plane, when asked for change was told that there were no 2 seats available together which proved to be not true when after boarding was complete."

Плюси: "Crew could have been a little more friendly. Seating was great"
Мінуси: "Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four months"

Мінуси: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"

Плюси: "Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave."
Мінуси: "The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane."

Плюси: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Мінуси: "Paying more attention to bags transportation between plains"

Плюси: "There was no in seat power despite that being listed as an amenity. Also, there was no checked bag included in my flight, despite selecting that in my search for tickets."
Мінуси: "In seat power for phone charging while flying transatlantic is extremely helpful. Ticket purchased was not as advertised."

Мінуси: "Супер"

Мінуси: "Thanks Lufthansa for amazing service!"

Плюси: "the airplane was brand new. l really like it and the crew was nice."
Мінуси: "The seats were not super comfortable in economy class. There was enough leg-room but the seat itself was not."

Плюси: "Crew was very helpful from FRA to LAX. ground crew in Athens was terrible. Very offensive, unfriendly, unprofessional and ill mannered. Entertainment was good but touch screen was very old and janky."
Мінуси: "Wifi not working even if you purchase the full flight plan. Other passengers had the same problems. It took 30 minutes to send one email. Ground crew in Athens was terrible. Not cooperative at all, and almost risked missing my flight because of them."

Плюси: "Crew! They super attentive"
Мінуси: "A bit more legroom and seat size."

Мінуси: "Food need be much better"

Плюси: "Leg room, comfortable seats, staff great"
Мінуси: "Nothing"

Плюси: "Very friendly and professional crew"
Мінуси: "Outdated entertainment system on the plane"

Мінуси: "Seats in row 56 are too tight."

Плюси: "Everything was dood"
Мінуси: "No complains"

Плюси: "The service was impeccable"
Мінуси: "It was a bit warm"

Мінуси: "Unfortunately the flight was delayed for 6 hours so we had hard time at Boryspil to book another flights to Los Angeles. After talking to 4 different people at cashier booths for an hour, we finely got tickets with Austrian lines to our destination city. I wish that Borispol Airport team could be more prepared(provide more customer service personal) to solve the problems such as a flight delay in order to serve better the passengers in stressful situations."

Плюси: "Nothing. It was ok at best which is fine on a good day."
Мінуси: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Мінуси: ":)"

Плюси: "Everything."

Плюси: "Food On time boarding In flight services"
Мінуси: "Long announcements"

Плюси: "The price was fair and updated information on flights were sent to my phone."

Плюси: "Everything was good! I didn’t have any problems with that flight!!!"

Плюси: "Not go your a day off"
Мінуси: "Your programmers don't know what they're doing"

Плюси: "All of it"
Мінуси: "Nothing"

Плюси: "Nice service. Fast boarding. Smooth fly. Many thanks"
Мінуси: "Didn’t find an option of choice food for my fly KBP-MUC. Maybe it’s my fault."

Мінуси: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."

Плюси: "Fast boarding, friendly crew"

Плюси: "Everything!! Flight was great!!"

Плюси: "Ewerything"

Мінуси: "The seats were uncomfortable."

Мінуси: "We were late, had to run through the airport just to catch our next flight"

Плюси: "Excellent"

Плюси: "All great"

Плюси: "On board crew was outstanding"
Мінуси: "The quality of food was substandard"

Плюси: "Service"

Плюси: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"

Плюси: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"

Плюси: "as usual flight itself was okay"
Мінуси: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."

Плюси: "Flight was good overall."
Мінуси: "Because of a mess-up on United's part, Lufthansa did not have my spl meal."

Плюси: "Friendly crew"
Мінуси: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."

Плюси: "I flew round-trip in Business Class from Munich to Kiev and then back to Germany via Frankfort and both flights were on time. The dedicated business class check-in line and advance boarding process was smooth - as were both flights. The cabin crew on both flights were very good and all spoke English well. My chief complaint is with the European Business Class seating model (3 across with center seat empty) - which does not afford much more leg room or seat pitch than in economy class. On the plus side you don't have to get in a fist-fight with anyone over the overhead bin storage problem since there are less people in business class and hence more storage space."
Мінуси: "The "European business class model" is not that great when you are paying a premium price to ride in Business Class. I think the prior 2 x 2 arrangement on each side with larger (and more comfortable) seats...plus more legroom and seat pitch...is preferable."

Плюси: "Everything was pretty good. Except for the seats."
Мінуси: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."

Плюси: "Nice plane"
Мінуси: "Baggage claim was extremely slow the ruturn to dulles"

Плюси: "on time departure"
Мінуси: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"

Плюси: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."

Мінуси: "Kosher snacks were missing.."

Плюси: "Flew Boing -747 in economy. Wireless internet was nice, but very slow. Food was good, crew was offering water and juice quite often during a flight. Right on schedule. Good price, but had to cough up $100 for a second piece of luggage."
Мінуси: "Strange selection of movies, outdated earphones, USB wasn't charging my phone."

Плюси: "With German precision the crew worked the area. When I started to feel hungry they came with food. When I was getting thirsty, they delivered beverages. Overall, I liked Lufthansa and I would recommend them to others."
Мінуси: "There was an obstruction in the way of where my feet would go. I was on the aisle and the guy at the window seat had the same problem. Luckily, we had no one seated between us. We basically did the unspoken and we shared the foot space of the vacant middle seat."

Плюси: "The crew members were so sweet."
Мінуси: "Flight was late. I missed my connection."

Плюси: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Мінуси: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Плюси: "Although economy, it was pleasant and okay"
Мінуси: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."

Плюси: "Very good"
Мінуси: "Hi am happy"

Плюси: "Crew was polite and helpful"
Мінуси: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."

Плюси: "entrance with classical music! staff was friendly. probably in top 5 flights"
Мінуси: "nothing"

Плюси: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Мінуси: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"

Плюси: "Nice flight attendants,"
Мінуси: "Timeliness"

Плюси: "The crew was great!"
Мінуси: "I don't like the movie options. Some are quite sexual and can be seen around the plane."

Плюси: "Quick boarding decent legroom"
Мінуси: "Breakfast was not great"

Плюси: "It got me where I wanted to go, non-stop, for a reasonable price."
Мінуси: "The economy seats seem to be narrower than they are on other airlines."

Плюси: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Мінуси: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"

Мінуси: "They overbooked the flight which delayed boarding but the flight was on time."

Плюси: "Liked all except the food"
Мінуси: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"

Плюси: "Medical help"

Плюси: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Мінуси: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."

Мінуси: "Caótica boarding Uncomfortable seats did not recline"

Плюси: "The personal service, the meals and the accommodations - wonderful!"
Мінуси: "Nothing"

Плюси: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Мінуси: "Seat backs were rock solid without use of a personal pillow."

Мінуси: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Плюси: "Everything was excellent"

Плюси: "Nothing special."
Мінуси: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."

Плюси: "Personal entertainment screens, average choice of movies."
Мінуси: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."

Плюси: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."

Плюси: "Flight"
Мінуси: "Not enough room in the seat"

Плюси: "The service. Very attentive staff."
Мінуси: "Nothing!"

Плюси: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Мінуси: "Not one thong!"

Плюси: "Boarding process quick and on time."
Мінуси: "no entertainment to rate."

Плюси: "Speaking of friendly sky. Great!"

Мінуси: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."

Плюси: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."

Плюси: "Leg room, kind staff in the airplane"
Мінуси: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."

Мінуси: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"

Плюси: "The flight attendants were beautiful"

Мінуси: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"

Плюси: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."

Плюси: "that everything was in order - alles in ordnung, without much fuss."
Мінуси: "the passenegers - too much farting"

Мінуси: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"

Плюси: "The food was excellent and the business class layout was perfect."
Мінуси: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."

Мінуси: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."

Плюси: "Staff was pleasant and competent"
Мінуси: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."

Мінуси: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."

Мінуси: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"

Плюси: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Мінуси: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"

Плюси: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Мінуси: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."

Мінуси: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."

Мінуси: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"

Мінуси: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."

Плюси: "All"
Мінуси: "0"

Плюси: "best blanket any business class."

"The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’."

Мінуси: "Very very bad."

Плюси: "It was enough fast"
Мінуси: "Too much money for nothing service."

Плюси: "Stewards"
Мінуси: "Uncomfortable seats"

Плюси: "The crew was very professional and I cannot complain about that."
Мінуси: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."

Плюси: "Good flight, easy check-in, direct 4 hour flight"
Мінуси: "Seat not inclining."

Плюси: "Nothing"
Мінуси: "Not having a 3+ hours take off delay"

Плюси: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Мінуси: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"

Мінуси: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."

Мінуси: "The flight was delayed for 40 min"

Плюси: "The flight arrived ten minutes early at our destination."
Мінуси: "Extremely small and uncomfortable seats even for a small person."

Плюси: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Мінуси: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."

Плюси: "Staff cheerness"
Мінуси: "Nada"

Плюси: "I liked how the crew on the plane worked. Very nice."
Мінуси: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."

Плюси: "The air hosts and hostesses were very polite and courteous."
Мінуси: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."

Плюси: "Everything was ok"

Мінуси: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"

Мінуси: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."

Плюси: "Crew nice,seats ok"
Мінуси: "Expensive hold luggage,rip off"

Плюси: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Мінуси: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"

Плюси: "Excellent pilot"

Плюси: "Cheap fare"
Мінуси: "No entertainment"

Мінуси: "It a good option, a good price, i will fly again"

Плюси: "The staff and flight were top knotch . Could not fault them ."
Мінуси: "Nothing to dislike ."

Плюси: "Price and schedule. Going on time with no delays. Good value for money."
Мінуси: "Very hard on baggage policy"

Плюси: "Cheap with early booking"
Мінуси: "No food, even free coffee."

Плюси: "grea air line always on time staff are friendly"

Мінуси: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"

Мінуси: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."

Плюси: "Nothing"
Мінуси: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."

Мінуси: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"

Мінуси: "There was a delay 1 hr poor service no apology"

Мінуси: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"

Мінуси: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."

Плюси: "New aircraft"
Мінуси: "Boarding was horrendous. Flight was late in."

Плюси: "We arrived safely"
Мінуси: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."

Плюси: "Nothing"
Мінуси: "Hidden fees"

Мінуси: "Late"

Плюси: "Flight attendance service was great and smiley"
Мінуси: "Nothing much"

Мінуси: "I didn't eat No entertainment"

Плюси: "The journey took less than it supposed to. Amazing service"

Мінуси: "Basic flight. Rude crew and late flight"

Плюси: "The weather was nice."
Мінуси: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."

Плюси: "Seats were perfectly adequate, about what you expect on a budget flight. Flight attendants were very pleasant."
Мінуси: "Boarding involved a long wait standing on the tarmac in the sun."

Плюси: "It was simple, every thing was fast in the airport."
Мінуси: "Small airplane it was a bit choked."

Плюси: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Мінуси: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"

Плюси: "The crue was excellent."
Мінуси: "i was surprised by the high extra charge we have been requested to pay for the suitcases. Wizz attracts clients by offering low prices. while in fact the price is much higher than with other companies. price paid for the suitcases, 235 eur, is an additional ticket. unbleivable. and no one tells us that the extra fees might be as high as the ticket itself. personnaly, in future, i shall avoid flying with wizz and i shall never recommend this company to anybody!"

Плюси: "Great price, excellent service."
Мінуси: "The size of the free cabin bag - too small"

Плюси: "I liked that everything ran smoothly for the most part. I'd definitely fly with them again."
Мінуси: "I didn't realize I had to check-in 3 hours prior to my flight or else I'd have to pay almost 50$ extra for a boarding pass!!! One of the women at the counter was extremely rude about it (while the gentleman was very nice and helpful). There was no entertainment on the plane, but I didn't expect any, but I didn't realize how short the leg room would be... my knees literally were shoved into the seat in front of me the entire fight."

Мінуси: "hidden charges - not clear when booking that there is a fee for everything, even for carry on bags if a certain size, selecting a seat, if not checked in on line, and the list goes on, soft drinks too"

"The check in at the air port was appalling - disorganised - unhelpful and extremely slow - unfriendly supervisor and it caused stress for many travellers who were not sure if they would make the flight - no customer care displayed - it was a shambles"

"The price is great, but not even getting one check-in bag allowance is terrible, especially at over $50 per checked bag when purchased online ahead of time. The flight was late, and any food or drink you must pay for. Again, the price is great, but you get what you pay. I also feel that every Pegasus landing is so hard and fast that the pilot is trying to see how hard and far he can pound the plane into the runway!"

Плюси: "nothing"

Плюси: "Nothing"
Мінуси: "The seats more comfortable."

Плюси: "Good legroom"

Мінуси: "Just perfect and on time"

Мінуси: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."

Плюси: "Good value/price ratio."

Плюси: "The price"
Мінуси: "Nothing"

Мінуси: "Seats are impossibly close. Men's knees hit the back of the seat in front of them. Sardines accurately describes seating on this airline. No, and I mean No, room to move."

Мінуси: "Staff smile more. More room."

Плюси: "On-time, no hassle or problems, not a lot of fuss or commotion like the bigger airlines, I think by them not serving food, it actually is a better atmosphere, can’t explain it, but totally felt light and not too problematic during both flights, jeddah to Istanbul and then again from Istanbul to Sara"
Мінуси: "Maybe, some entertainment???? But still a good flight even without it."

Плюси: "Easy; fair prices; budget rates"
Мінуси: "no entertainment (N/A)"

Плюси: "They delivered me my order sanwhich and flight was on time"
Мінуси: "The seats doesn’t have a jacket hanging hook.. so I had to hold my suit jacket all the way . And the seats didn’t have proper head rest so couldn’t sleep as well on the plane but the seat was not congested and was comfortable if day flight"

Плюси: "Nothing"
Мінуси: "One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus."

Мінуси: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."

Плюси: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Мінуси: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."

Плюси: "timing of arrival"
Мінуси: "seating not comfartable amount paid for ticikts were expensive for services offered / meals should be free airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)"

Мінуси: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."

Плюси: "price good -- and it worth try again -- get more from this price"

Плюси: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"

Плюси: "The air conditioning wasn't worked good"
Мінуси: "No thing"

Мінуси: "No AC in both aircrafts!"

Плюси: "like mentioned above"
Мінуси: "nothing really"

Мінуси: "Every service bad"

Плюси: "Nothing"
Мінуси: "We were delayed 7 hours without any explanation or compensation or apology."

Плюси: "Crew was very nice. Seats were comfortable."
Мінуси: "Plane was HOT. It must have been 24 degrees or more the entire flight. I turned the fan on full but it was useless. I was hot uncomfortable and sweaty the entire time I was on the plane. Made what would otherwise have been a short and enjoyable flight extremely unpleasant."

Плюси: "The preorder food is good."
Мінуси: "The flight was delayed by 45 minutes."

Плюси: "got there safely and on tıme"
Мінуси: "no free food, as usual."

Плюси: "food that we bought was ok Fast boarding on time departure nice crew"
Мінуси: "really narrow seats no options to lower the back of the seat Water cost money no TV"

Плюси: "They changed my online check in into front window seats for free Was in time"
Мінуси: "It's low cost, it arrived in time. It's ok :)"

Мінуси: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"

Плюси: "clean aircraft"
Мінуси: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"

Мінуси: "I want to make change flight but they where not helpful"

Плюси: "The seats are not narrow."
Мінуси: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"

Плюси: "it's fine. It gets you from point A to point B."
Мінуси: "It's almost outrageous that they don't give water."

Мінуси: "The way of talking to the passengers."

Плюси: "The cappuccino"
Мінуси: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."

Мінуси: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."

Плюси: "Great team and great pilot everybody to the baggage people were excellent!"

Плюси: "Boarding was OK. Price is good"
Мінуси: "Crew service is not good Lotec airplane Trouble website"

Плюси: "Price"
Мінуси: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."

Плюси: "anything"
Мінуси: "everything"

Плюси: "anything"
Мінуси: "everything"

Мінуси: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."

Мінуси: "There was no entertainment and no food"

Мінуси: "We were delayed going and coming back! Staff were not helpful on our way back. Unfortunately I had a very bad experience with using kayak as when I wanted to cancel I was very shocked that vayama charges $344 for changing both flights timings were as if I had booked through Pegasus themselves it would have been $75 , never again and I have deleted the app"

Плюси: "Everage"
Мінуси: "Service"

Плюси: "That it got me and my luggage there when scheduled"
Мінуси: "The seats are cramped on Pegasus flights and you have to pay for everything, including something to drink."

Плюси: "Minimal delays"
Мінуси: "No complimentary snacks"

Докладніше про SWISS
Інформація щодо COVID-19

Заходи безпеки авіакомпаній, які здійснюють рейси з Києва до Боснії і Герцеговини

Авіакомпанії, які здійснюють рейси з Києва до Боснії і Герцеговини, вжили додаткових заходів безпеки й оновили свої правила перевезення, щоб краще задовольняти потреби мандрівників. Ці правила можуть бути різними залежно від авіакомпанії.

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Захисна маска на борту є обов'язковою. Маски на рейсах з Києва до Боснії і Герцеговини надаються

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