The trip was on time and the service was excellent.
Мінуси: "Better kits for kids to keep them busy longer. The one that was provided kept my kid busy for about an hour or so in a 12hr flight."
Плюси: "Not much"
Мінуси: "Costumer service"
Мінуси: "Mechanical problems delayed the flight 1 1/2 hours. Other than that, the flight was good."
Плюси: "The seat was not comfortable and the food as well"
Плюси: "A perfectly ordinary Emirates flight: good food and entertainment."
Мінуси: "The Kabul route often has less experienced travelers. So passengers couldn't figure out their seat belts, couldn't lock the toilets, stood up while the plane was still on the runway, pushed and shoved to try to get off the plane first, etc."
Мінуси: "Food options have changed. We used to get AVM and now IVM is pretty bad..Hope you can replace unhealthy UPMA like items to healthy Pongal"
Плюси: "Very professional and courteous crew..."
Плюси: "Flight cancelled with extremely poor service from Emirates."
Плюси: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Мінуси: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
Мінуси: "The food was not up to the mark - the menu choice and combinations needs to be re-looked at for non-veg passengers. The choice of spirits was limited and not there at times. The flight attendants overall disposition towards the passengers needs to improve. - at times they forgot what was asked of them."
Мінуси: "Airplane to late"
Плюси: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Мінуси: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Мінуси: "Food was pretty bad."
Плюси: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Плюси: "All usual good emirates services were back"
Мінуси: "Didn't find anything worth mentioning"
Плюси: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
Мінуси: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
Мінуси: "Upon arrival at the final destination, I couldn’t find one of my 2 checked baggages, asked the emirates ground staff and i was told that they were unable to track the bag and not sure if it was loaded on to the aircraft at the origin airport or lost in transit. Lost my wedding suite and fiancé ‘s wedding gown and plenty other wedding things."
Плюси: "Crew is always helpful and friendly. Riding in economy is never very comfortable. Love the little chocolates handed out toward end of flight."
Мінуси: "Food is boring and repetitive. Current movie selections and TV shows were mostly uninteresting."
Плюси: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
Плюси: "It was a smooth and pleasant journey."
Мінуси: "Menu options were somewhat limited"
Мінуси: "Booked an aisle seat in early April. Emirates reassigned me a middle seat, this on a 13.25 hour flight! Refused to rebook me back to original even though I showed them my original booking. Never Emirates again! Ever."
Плюси: "Food and entertainment and punctuality"
Мінуси: "Quite a long wait to disembark"
Плюси: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Мінуси: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Мінуси: "Food was not very good. Lightly tested. The crew never came beside serving food"
Мінуси: "Staff unfriendly on Baghdad flights most of the time"
Мінуси: "There was no vegetarian food."
Плюси: "Staff and the choice of movies in the entertainment system."
Мінуси: "The food could be better. Should provide choice of fruits, salad, yogurt etc. The economy class seats should be made more comfortable for long flights. The seats are ok if it is a 4 or 5 hour flight."
Мінуси: "My bag was left in Newark and did not make it to Greece. Absolutely unacceptable"
Мінуси: "Hard to hear the announcements."
Мінуси: "Flight got delayed and had to stay in Dubai over night. I was provided with the hotel voucher when I enquiried about the delay but the staff did not give me enough information how to get to the hotel. He seems so caught up with other stuff. I was standing there clueless. The sceen on entertainment unit was too dark and the buttons were not working properly on the screen."
Плюси: "Good flight with decent amenities Entertainment can be better. Food quality is going down byt still better than most"
Плюси: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Плюси: "travel was pleasant"
Плюси: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Мінуси: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Плюси: "Very Friendly and smiley crew"
Мінуси: "Boarding announcement and system were unorganized"
Плюси: "Food was great. Service was great."
Мінуси: "Need to have more leg space for a long haul flight."
Плюси: "Crew was awesome trying to make me everyone that was in the same area with baby crying as comfortable as possible."
Мінуси: "Baby cried for 8 hrs out of a 13hr flight it was horrible."
Плюси: "The A380 was much more comfortable way to fly than the 777"
Мінуси: "I disliked the food"
Мінуси: "Boarding was so messy. Not organized at all. Discipline among passengers and ground crew is missing!"
Мінуси: "Had a tough time to get a replacement ticket."
Плюси: "The service, entertainment and food were all excellent."
Мінуси: "The technical problem with flight from Dubai to Dulles could have been resolved before boarding the flight. Crew could have been more clear on how much longer it would take to resolve the problem before and not after boarding the flight."
Плюси: "The staff was amazing. Honestly much better than our other 3 emirates flights this trip. Those were ok but this crew went above and beyond. I was 20 weeks pregnant and they constantly checked on me, making sure I was comfortable, even offering some fruit to make sure my blood sugar was ok after noticing I couldnt stomach the regular meal."
Мінуси: "More turbulence than usual... but they warned us about it and I know it was beyond their control. Also, the gate change in the airport was pretty rough, but that was more of a Dubai issue than Emirates. Still, it was a long way for a jetlagged pregnant woman to walk and there was no assistance available. Whenever we passed a transport car the driver was busy on their cell phone and uninterested in offering a ride."
Плюси: "Reasonably comfortable seats in economy coach; nice selection of movies; the best airline food I've had; while I don't speak Arabic, the language is beautiful & melodic & the inclusion of the non-Western cultural perspective was refreshing. The A380 is an impressive jet."
Мінуси: "Cost too much to make flight changes when the sudden cancellation of my meeting in Lusaka (Zambia) required me to return home early. Since my trip was a volunteer mission and not a money-making business venture, absorbing that expense ($200 for the return to the US and another $200 to get from Boston to Washington, DC on the JetBlue connector) made what had become an expensive waste of money even more so."
The layover in Istanbul was 1 hour 5 mins. That is NOT ENOUGH TIME to get from one gate to another and go through security again. By the time my plane landed from Kiev to Istanbul, the flight to San Francisco was already boarding. I had to cross a very long airport, go back into security check and then run another 15 mins. I barely made the flight and they were about to close the door when I arrived. Turkish Airlines should NOT SELL TICKETS WITH SUCH SHORT LAYOVER WITHOUT ACCOMODATING US or helping us to get to the other gate faster. It was a very bad experience. Why sell tickets with unreasonable layover times? It is not fair for the customer and not feasible to make the flight.
Cabin crew in business class seem so rushed. Hurry up and serve food, hurry up and clear trays, hurry up and get things done. It felt frantic but overall it was okay.
We ordered assistance during the transfer in Istanbul, but did not receive anything
Плюси: "Efficient flight, crew professional"
Мінуси: "Food. Very bad. Cold sack meals and basically just the same twice. Not good fir a 11 hr flight."
Мінуси: "Sometime complicated to buy tickets, its sending you to other websites! It would be nice to buy everything straight from Kayak"
Плюси: "Food was ok"
Мінуси: "Nicer personal at check in ,nicer crew,better food."
Плюси: "The aircraft is a marvel."
Мінуси: "The food is a bummer. No coffee, no tea, no beverages. What's the point? How eating a stew is different from eating a small sandwich? What's the reason? Nobody care to explain..."
Мінуси: "everything...terrible airline"
Мінуси: "delayed flight management"
Плюси: "The flight attendants were kind"
Мінуси: "The airplane was old and the seats were a little dirty"
Плюси: "Seats were confortable, new plane, the crew was attentive, food was great."
Мінуси: "Need to update the movie library, the category with the new movies is probably a year or morw old."
Плюси: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Мінуси: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Плюси: "Liked that in this day's of cost cutting by most airlines, Turkish decided to win customers with Quality! Premium liquid soap, cologne and moisturizer in the lavatories, fresh seafood in ordered special meals, friendly service and good entertainment. Thank you! Didn't expect..."
Плюси: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Мінуси: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."
Плюси: "Food, clean plane, Nice staff"
Мінуси: "Flight delayed missed connection lost bag"
Плюси: "The bathroom was clean in the beginning of the flight. Speak some English ."
Мінуси: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."
Плюси: "Food excellent,crew are friendly, polite."
Плюси: "The food and the staff are excellent. 90% of the time I can get an exit row seat as I am 6 foot 2. I fly Turkish airlines frequently. This time the plane was full, so I understand that it was not possible."
Мінуси: "A passenger and his wife were not seated together, so the passenger wanted to stand in the isle and talk to his wife over the top of me for significant portions of the fight. In a full flight keeping passengers out of the isle os key. I know this was a difficult flight for the crew."
Плюси: "Great food"
Мінуси: "More alcohol choices"
Плюси: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Мінуси: "The difficulty I encountered in discovering and finding my boarding gate in Boston."
Плюси: "Friendly and helpful flight attendants, delicious food, great movie selection."
Плюси: "On time, hard working staff."
Мінуси: "The usual dislikes: economy seats, crying babies, body odor of other passengers."
Плюси: "didn’t like anything"
Мінуси: "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
Плюси: "The best trip! Thk"s! Good luck,T.Airlines!"
Плюси: "On time"
Мінуси: "I was not given my checked into aisle seat of 6C, instead I received a window seat of 10A"
Плюси: "They crew were very pleasant and polite. It was one of best flights I have had."
Мінуси: "They're wasn't anything I didn't like."
Плюси: "It was a short flight. Lemonade"
Плюси: "I liked everything."
Плюси: "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
Мінуси: "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"
Плюси: "Freebies gifts"
Плюси: "Early arrival by full 30 minutes--great."
Мінуси: "Crying babies, but not airline's fault."
Плюси: "Friendly hard working staff. Great entertainment choices."
Мінуси: "Constant long interruptions of entertainment by rather dumb announcements. Seats didn't recline and were truly packed in."
Мінуси: "More than 90 min delay in the flight from NYC to Istanbul. Caused us to get late to the next flight. The replacement we got was after more than 6 waiting hours although earlier flights took off to the same destinatiob."
Плюси: "Average good service, food"
Мінуси: "Entertainment. Poor movie choice, headphones not good"
Плюси: "Sadly, nothing."
Мінуси: "Service Attitude of staff at Istanbul airport, no one wants to help Delays No options if a flight is missed Wrong information Visa machines at airport don't work"
Плюси: "I look forward to flying with Turkish Airlines in the future. Thanks for a good trip."
Плюси: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."
Мінуси: "Not having a jet bridge and having to board a bus to get to the plane."
Мінуси: "Staff was rude, was so bad cannot even use word customer service to describe it"
Плюси: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
Плюси: "The flight attendants were pleasant and very attentive. Great meals."
Мінуси: "Had trouble with the seat leaning back on one of glights"
Мінуси: "Everything was really good"
Плюси: "Food was excellent. Service was awesome."
Плюси: "Selection of movies and other entertainment options"
Мінуси: "The distance between seats is pretty small. It was very uncomfortable 11 hours flight for a 6 foot tall individual. On our flight back I called flight attendant several times, however no one came and each time "call attendant" light was turned off remotely."
Ridiculous unnecessary "extra security" checks at the gate before boarding. With mostly everyone vaccinated and everyone tested, requirement to keep the face covering on between taking the bites seemed a little excessive. Seat assignment - flying with my daughter were assigned seats at opposite sides of the plane, when asked for change was told that there were no 2 seats available together which proved to be not true when after boarding was complete.
Плюси: "Crew could have been a little more friendly. Seating was great"
Мінуси: "Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four months"
Мінуси: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"
Плюси: "Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave."
Мінуси: "The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane."
Плюси: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Мінуси: "Paying more attention to bags transportation between plains"
Мінуси: "Thanks Lufthansa for amazing service!"
Плюси: "Crew good, food good, plane clean"
Мінуси: "Temperature on plane was warm."
Плюси: "Crew! They super attentive"
Мінуси: "A bit more legroom and seat size."
Мінуси: "Food need be much better"
Плюси: "The crew were super friendly. There was plenty of space and I slept for a few hours"
Плюси: "Leg room, comfortable seats, staff great"
Плюси: "Very friendly and professional crew"
Мінуси: "Outdated entertainment system on the plane"
Мінуси: "Seats in row 56 are too tight."
Плюси: "Everything was dood"
Мінуси: "No complains"
Мінуси: "Unfortunately the flight was delayed for 6 hours so we had hard time at Boryspil to book another flights to Los Angeles. After talking to 4 different people at cashier booths for an hour, we finely got tickets with Austrian lines to our destination city. I wish that Borispol Airport team could be more prepared(provide more customer service personal) to solve the problems such as a flight delay in order to serve better the passengers in stressful situations."
Плюси: "Nothing. It was ok at best which is fine on a good day."
Мінуси: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."
Плюси: "The price was fair and updated information on flights were sent to my phone."
Плюси: "Everything was good! I didn’t have any problems with that flight!!!"
Плюси: "Not go your a day off"
Мінуси: "Your programmers don't know what they're doing"
Плюси: "Great service and food!"
Мінуси: "I didn't like sitting in the middle cause it was hard to sleep and go to bathroom"
Плюси: "Nice service. Fast boarding. Smooth fly. Many thanks"
Мінуси: "Didn’t find an option of choice food for my fly KBP-MUC. Maybe it’s my fault."
Мінуси: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."
Плюси: "Fast boarding, friendly crew"
Плюси: "Everything!! Flight was great!!"
Мінуси: "The seats were uncomfortable."
Мінуси: "We were late, had to run through the airport just to catch our next flight"
Плюси: "The attendants were very respectful and courteous, most of them"
Мінуси: "Boarding is disorganized, flight was delayed, baggage took over an hour to get."
Плюси: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Мінуси: "The seat didn't go back at all"
Плюси: "The flight crew was amazing.I recommend this service to anyone who's traveling"
Плюси: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"
Плюси: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
Плюси: "Afterall I did get rice iso pasta."
Мінуси: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."
Плюси: "as usual flight itself was okay"
Мінуси: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."
Плюси: "Friendly crew"
Мінуси: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."
Плюси: "I flew round-trip in Business Class from Munich to Kiev and then back to Germany via Frankfort and both flights were on time. The dedicated business class check-in line and advance boarding process was smooth - as were both flights. The cabin crew on both flights were very good and all spoke English well. My chief complaint is with the European Business Class seating model (3 across with center seat empty) - which does not afford much more leg room or seat pitch than in economy class. On the plus side you don't have to get in a fist-fight with anyone over the overhead bin storage problem since there are less people in business class and hence more storage space."
Мінуси: "The "European business class model" is not that great when you are paying a premium price to ride in Business Class. I think the prior 2 x 2 arrangement on each side with larger (and more comfortable) seats...plus more legroom and seat pitch...is preferable."
Плюси: "Everything was pretty good. Except for the seats."
Мінуси: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Плюси: "Nice plane"
Мінуси: "Baggage claim was extremely slow the ruturn to dulles"
Плюси: "on time departure"
Мінуси: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"
Мінуси: "Kosher snacks were missing.."
Плюси: "Flew Boing -747 in economy. Wireless internet was nice, but very slow. Food was good, crew was offering water and juice quite often during a flight. Right on schedule. Good price, but had to cough up $100 for a second piece of luggage."
Мінуси: "Strange selection of movies, outdated earphones, USB wasn't charging my phone."
Плюси: "Service and crew excellent"
Мінуси: "Boarding took too long as automated boarding was defective."
Мінуси: "Delays and boarding"
Плюси: "COMFORT AND ENTERTAINMENT WAS BEST"
Мінуси: "BOARDING SLOW CREW A BIT RUDE"
Had to lay extra at the airport for baggage because LOT Airline website was not allowing me to purchase on there. This is the second time. So disappointed with this feature.
There were about 12 kids in a business class that we’re just running around screaming yelling play crying could not relax dog barking it was not pleasant at all
No entertainment at all but all other is good.
Мінуси: "My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting."
Плюси: "Smooth flight"
Плюси: "The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport."
Плюси: "My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone."
Плюси: "Great crew, clean and comfortable"
Мінуси: "Quality of food could be improved"
Плюси: "Everything was meh"
Мінуси: "There are other airlines"
Плюси: "Cabin crew was very nice"
Мінуси: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap"
Мінуси: "I missed connection flight from Warsaw to Belgrade, so they sent me on another flight to Vienna and than to Belgrade. All together almost 20 hours of flying. Layover was 1 hour on flight from Chicago. Entertainment Screen was freezing every 10 min. It was imposable to watch movie"
Плюси: "Latest movies. A few interesting games. You can walk to the galley area and grab snacks/drinks as you wish."
Мінуси: "WiFi please. Seats felt more crammed than other f airlines. LEAVE ON TIME (more than half their flights are delayed, it seems). Check-in desk people should be a bit more friendly, they weren’t rude but they made it obvious that they didn’t want to be there."
Плюси: "The plain was clean and crew was a friendly."
Мінуси: "Temperature in plain and airport was too hot"
Плюси: "Nice crew, great flight entertainment."
Мінуси: "Headphones sound had a static noise. Also flight was delayed."
Мінуси: "Checked in luggage did not arrive. Arrived on Thursday was told to wait till delivery on Monday. Is it normal for LOT customers to wait for they luggage for 4 days? Disappointed"
Плюси: "Cheap fair to Eastern Europe. Newer movies."
Мінуси: "Crammed seats. Flight delayed, almost missed connection flight. Luggage didn’t make it to the final destination. Luggage was delivered to my hotel in 2 days, but noticed they have been opened (had tapes around my bags, the tapes were cut/altered). Some stuff was missing. Worst."
Плюси: "No frills flight. Crew not very sympathetic about flight departing late jeopardizing everyone’s connecting flights. Seemed like it must be a common occurrence."
Мінуси: "Flight departed an hour late."
Плюси: "Late, dirty plane no coffee or tea"
Мінуси: "Over an hour late"
Мінуси: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Мінуси: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Плюси: "The crew"
Мінуси: "Change gate"
Плюси: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Плюси: "Amazing crew. Very professional and nice. Clean plane. Quality food. Great service."
Плюси: "We liked the flights that we got switched to on Lufthansa."
Мінуси: "We checked in the night before and got confirmations by email and text. When we got to the airport and the flight was canceled, they said that they did not have our contact information!"
Мінуси: "Flight cancelled with poor communication."
Плюси: "Read above"
Мінуси: "Service on board was not nice"
Плюси: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Мінуси: "I hope I get back my luggage back in where I have so many things"
Плюси: "The crew was polite and boarded quite on time The airplane was clean We landed early"
Мінуси: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."
Плюси: "The boarding process was efficient and the flight crew was very courteous."
Мінуси: "Not much room in Business Class."
Плюси: "The service, 2 exits from the plain, blanket and pillow"
Мінуси: "No food and entertainment"
Мінуси: "My seat did not recline and due to the number of passangers, no attempt to change my seating was made."
Плюси: "Nice service."
Мінуси: "No problems."
Мінуси: "Flight was late almost two hours."
Мінуси: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Плюси: "The staff were great. Very attentive and professional. I wasn't aware that you have to order a vegetarian meal in advance. When I told the gentleman that I needed a vegetarian meal he said there were none available but he did his best to accommodate me with putting together bits and pieces of other meals. He did manage to find a vegetarian meal for me for breakfast."
Мінуси: "I am a vegan. I thought they would have some vegetarian meals for dinner without me having to order them in advance. They should have more options than chicken or beef."
Мінуси: "Late boarding and terrible boarding process with no proper announcements or procedures. Everyone just piling up at gate like cattle. Couldn't bother seating us together even though we booked under same ticket. Super cramped seats. Broken entertainment system on 787. Not very friendly crew."
Плюси: "Comfort of plane"
Мінуси: "Delay for no reason and extra 4 hour layover in warsaw"
Мінуси: "Expect flying without delay"
Плюси: "Absolutely nothing about checking in process. It was a nightmare."
Мінуси: "Took 2+ hours of standing in a very long, confusing line to finally check in for the flight. LOT was clearly understaffed to check in passengers on a small Boeing 737 plane used for the flight. Line moved incredibly slowly, many of us were afraid that we were going to miss the flight.m, with no updates from LOT ground personnel. Flight's takeoff was eventually 1 hour 45 minutes late, so did LOT understaff the check-in process knowing that the plane's departure was going to be late? I paid a premium to fly LOT and assumed that would avoid the consistently terrible Easyjet/Ryan Air check-in and boarding process. No such luck. It was a truly horrible. Next time I'll just fly Easyjet or Ryan Air. At least. I'll know whatï to expect evo, s"
Плюси: "The actual flight was fine. Smooth flight. Nothing out of the ordinary."
Мінуси: "The flight was delayed an hour. The crew in the Kiev airport wouldn't allow check-ins for a long period of time. Many people stood in a long line for at least an hour with no information about why they couldn't check in. When we did check in, they couldn't print my wife's boarding pass for the next flight and told us that we would have to print it at the gate. We found out in Poland that she was missing an eTA number necessary for her to fly into Canada. With the flight delay and lack of information, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration."
Мінуси: "Size for carry-on baggage is different than on Toronto-Warsaw flight."
Плюси: "The plane was nice and new. I loved the dimmed windows! I was told by my family about not adequate legroom but it was not bad, even with the middle and window seat (economy). Leg rest attachment was helpful."
Мінуси: "Only issue, when the row in front of me reclined their seats (nice and comfortable angle), I had to recline mine as well in order to sit comfortably and watch the movies. I also had to ask them to fold it back if I wanted to step away, otherwise there was no way to get out from the middle and window seat. The plane was also delayed at the origin, but unfortunately that is very usual for this airline, not sure why."
Плюси: "The food available were quite delicious."
Мінуси: "There was no window shades to block the sunlight."
Мінуси: "For a ticket of more than 300 usd you would expect at least a sandwich and a drink...."
Плюси: "Very comfortable aircraft and real value for money."
Мінуси: "They provided only one option for food for the second meal. It was not bad but sometimes people prefer not to eat meat-only option."