The flight attendant from SFO to Doha was amazing and so eager to serve
Мінуси: "Everything was just great in their business class."
Плюси: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Плюси: "Amazing aircraft! Amazing crew!"
Плюси: "Crew very hospitable and friendly."
Мінуси: "Food was mediocre quality."
Плюси: "Because I was in the bulkhead seat - it was good."
Мінуси: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Плюси: "Entertainment was good. Crew were fine."
Мінуси: "Food was terrible."
Плюси: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Плюси: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Плюси: "Seat was very comfortable and the flight was on time."
Плюси: "Crew were helpful"
Мінуси: "Luggage didn't make it onto flight, from transfer flight"
Плюси: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Мінуси: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Плюси: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Плюси: "Delighteful experience"
Мінуси: "Better guidance at transit stop"
Мінуси: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Плюси: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Плюси: "The service was great and was on time"
Мінуси: "The service and was"
Мінуси: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Мінуси: "just did not like the baggage policy for carry on"
Плюси: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Мінуси: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Плюси: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Мінуси: "They could have checked the bathrooms more often as trash bins were very full."
Плюси: "Qatae Airways is second to non as always"
Мінуси: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"
Плюси: "Went out of their way to be helpful"
Плюси: "price, comfort, food"
Мінуси: "arrived late, causing connection stress"
Плюси: "The best airline I have ever flown."
Плюси: "Food was good. Quick response to call"
Мінуси: "Toilet wasnt clean enough. Not offered water regularly"
Мінуси: "They cancelled my trip"
Мінуси: "Business class luggage came late."
Плюси: "It was normal flight"
Мінуси: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Мінуси: "Extremely small leg pitch"
Мінуси: "THere was no wifi"
Плюси: "Completely satisfied. Excellent all the way!"
Мінуси: "Everything was perfect. Thank You."
Плюси: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Мінуси: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Мінуси: "Not that many choice in movies"
Мінуси: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Мінуси: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Мінуси: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Мінуси: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Плюси: "Good service, good entertainment options, modern aircraft"
Плюси: "Exceptional Service Great Food New Planes Overall excellent"
Плюси: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Плюси: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Плюси: "Great service"
Мінуси: "Seat comfort"
Плюси: "Very friendly flight staff."
Плюси: "On Time good service"
Мінуси: "Serving alcohol on board"
Плюси: "Staff was very courteous overall service excellent"
Мінуси: "Seating... our seating was changed so we did not sit how we would like"
Плюси: "The food"
Мінуси: "My seat did not incline"
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Great leg room and very clean plane nothing could be better 😁
Плюси: "yes. It was perfect."
Мінуси: "Better reading material"
Плюси: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Мінуси: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Мінуси: "Flight attendant didn’t smile @ all, it was like we are on her way."
Плюси: "Clean airplane nice pretty stewardess in short dress."
Мінуси: "Probably private jet whit hot tub."
Плюси: "The crew, plane and airport was great!"
Мінуси: "Part of our luggage was disassembled and not delivered to the final destination."
Мінуси: "The crew might be greeting passengers onboarding."
Плюси: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Мінуси: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Плюси: "The airplane was brand new. The crew was very friendly"
Плюси: "flight crew was amazing."
Мінуси: "Boarding was poorly handled by airport staff"
Плюси: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Мінуси: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Плюси: "Small compliment from Air France was lovely and unexpected"
Плюси: "Helpful crew"
Плюси: "Crews on Air France are outstanding!"
Мінуси: "Baggage was lost and was delivered 2 days later."
Мінуси: "Flight was late"
Мінуси: "would not check my bag to final destination"
Мінуси: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Плюси: "Modern airplane"
Мінуси: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Плюси: "most of the crew were polite and helpful"
Мінуси: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Мінуси: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Плюси: "Nice new plane, on time."
Мінуси: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Мінуси: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Плюси: "Pleasant crew, efficient boarding, flight was on time"
Мінуси: "No in-flight service"
Плюси: "They waited for transit passengers Were helpful"
Плюси: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Плюси: "Easy for my friend and I"
Плюси: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Мінуси: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Мінуси: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Мінуси: "An extra fee is charged if you don't check-in online."
Мінуси: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Плюси: "The helpful ground person at check-in."
Мінуси: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Мінуси: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Мінуси: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Плюси: "It got me from point A to point B."
Мінуси: "Seat was uncomfortable and next to an odorous toilet."
Мінуси: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Мінуси: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Плюси: "It was very easy to print boarding pass."
Мінуси: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Мінуси: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Плюси: "Friendly crew, tons of meal options, good price."
Мінуси: "Checked in luggage is only 20kg, there's no entertainment in flight."
Плюси: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Мінуси: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Плюси: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Мінуси: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Мінуси: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Плюси: "The flights were on time, and the Riga airport was efficient."
Мінуси: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Мінуси: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Good budget airline, comfortable seats and pleasant crew
Плюси: "Seat was very comfortable. Crew was excellent"
Мінуси: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Плюси: "Entertainment was good."
Мінуси: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Плюси: "The plane left and arrived on time."
Мінуси: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Плюси: "Boarding and getting off the plane was fast"
Мінуси: "Our luggage space was occupied with bags from passengers from other rows."
Мінуси: "Paid for high speed WiFi Could not even check my mails"
Плюси: "Easy boarding"
Мінуси: "Leaving on time"
Плюси: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean. Ohh and the y didn’t loose my luggage (as I was travelling through connections, I was worried bit)."
Мінуси: "No food or drink is included in the price, narrow seats, delayed flight. We were already seated when it turned out the departure will be delayed by 30 mins. No toilet use during this time...."
Плюси: "The crew was fine and boarding was efficient."
Мінуси: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Плюси: "The crew was very attentive and personable during the flight."
Мінуси: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Плюси: "Seats were comfortable"
Мінуси: "Change in gate was not anounce"
Плюси: "Crew was very friendly!"
Мінуси: "The plane smelled terrible - almost like one of the toilets had backed up."
Плюси: "Very fast check in. No problems"
Мінуси: "More legroom. And not having to pay for a simple glass of water."
Плюси: "I am still in one piece after flying."
Мінуси: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Мінуси: "Everything, flight was super late, no explanation whatsoever,"
Мінуси: "Flight was cancelled, difficult rebooking."
Мінуси: "Terrible hard landing"
Плюси: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Мінуси: "Can't comment on food as it isn't provided with the basic fare."
Плюси: "Muy cumplidos y personal amable"
Плюси: "Good airport and nice crew"
Плюси: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Мінуси: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"
Плюси: "If I can give this airline negative stars, I would."
Мінуси: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Плюси: "Not much really except Wi-fi which is pricey though."
Мінуси: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."
Мінуси: "Timing Food Service Entertainment"
Плюси: "Seat comfort Nice stafflost"
Мінуси: "They lost our luggage Major bummer"
Плюси: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Мінуси: "Vegetarian hot meal option was a little strange, but not terrible."
Мінуси: "I did not board, because another flight delay caused me to miss this flight."
Мінуси: "My flight was delayed and because of that I lost my next flight in London , cost me money and time , having to go to another airport in a bus for 1 hour and 30 min ride to catch a new flight the same day that I had a pay. Thank you eurowings! Not"
Плюси: "The Lufstansa flight we ended up boarding to San Francisco for a connector to Las Vegas was a pretty good flight. The entertainment and food choices were excellent. As a matter of fact I ended up declining the last meal served because I was still full from the first meal and snack. The crew was friendly and professional. I really liked the bathroom waiting area on the lower deck, which was great place to stretch out and do a few exercises on a long flight."
Мінуси: "To begin with I should mention I am 6'1" and stocky, so the economy seat was a bit tight; my knees were against the back of the seat in front of me. The previous flight coming to Europe had more room between the seats. The biggest problem by far was that the Eurowings flight was delayed by 8 hours! The Lufstansa customer service at first handed us a sheet of paper with contact information for Eurowings, Once she found out that we booked the original flight through Air Canada, she was able to help us get another flight. The flight was routed through San Francisco, with a transfer to a United flight to Las Vegas. Unfortunately, the United flight has 'technical' issues that delayed it another three and a half hours! So, rather than getting home to Las Vegas at 4 p.m. on Thursday, we ended up getting home at 4 a.m. on Friday morning. We never were told why the original flight was delayed 8 hours!"
Плюси: "Flight was on time!"
Мінуси: "The security in Düsseldorf for American citizen was very nusty. They stop everywhere ask allot of non sense questions and check your bags twice! That was a real torture for no reason!"
Мінуси: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Мінуси: "Is there anything more to say?"
Плюси: "I received a little meal. Pleasant manner of staff."
Мінуси: "No problem"
Плюси: "For a short flight, the trip was fine. No delays were experienced."
Мінуси: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."
Плюси: "RUINED OUR TRIP"
Мінуси: "LUFTHANSA IS TERRIBLE"
Мінуси: "Flight was cancelled--no crew!"
Плюси: "We arrived in Zagreb 10min early"
Мінуси: "*Various flight delays *I was told the only available seat was next to the emergency door. I didn't want to sit there, but had no choice. After boarding, I noticed there were several empty seats available. *I tried to get a attendant's attention for water, but they never came to me. *I wanted to keep my jacket with me to put on during flight, but was told I had to put it in the overhead compartment."
Плюси: "It could have been a good flight but the route taken was awful"
Мінуси: "Y in Geneva without clothes or meds. SwissPort at GVA doesn’t Java a clue."
Плюси: "smooth flight"
Мінуси: "boarding took too long"
Мінуси: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Мінуси: "Buses didn't fit all people after landing."
Мінуси: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Мінуси: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Мінуси: "Never made it due to prior cancellation and no back up plan"