Плюси: "The raw was empty and I could sleep whole 10 hours"
Мінуси: "Choice of movies and TV programs"
Плюси: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Мінуси: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Плюси: "Overall Austrian was fine. Smaller plane and people were professional."
Мінуси: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Плюси: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Плюси: "The crew was good , funy , atentifly and kind."
Мінуси: "Was ok."
Плюси: "The flight attendants were quite personable and engaged."
Плюси: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Мінуси: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Плюси: "Luggage came extremely quickly"
Мінуси: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Мінуси: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Плюси: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Плюси: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Мінуси: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Плюси: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Мінуси: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Мінуси: "See red comment above."
Плюси: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Мінуси: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Плюси: "The personal service, the meals and the accommodations - wonderful!"
Плюси: "Short flight and got a snack"
Мінуси: "Boarding was a hassle"
Плюси: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Мінуси: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Плюси: "clean airplane. staff friendly and helpful. good movie selection"
Мінуси: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Мінуси: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Плюси: "Everything was at the good level. Professional people to work with."
Мінуси: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Плюси: "The air crew service"
Мінуси: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Плюси: "Boarding on time and quick"
Мінуси: "Food and entertainment choices"
Плюси: "Boarding process quick and on time."
Мінуси: "no entertainment to rate."
Мінуси: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Мінуси: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Плюси: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Плюси: "The flight attendants were beautiful"
Плюси: "Service was great and the flight on time."
Плюси: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Плюси: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Плюси: "Excellent crew and service!"
Плюси: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Мінуси: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Мінуси: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Плюси: "Flight services were good. Staff friendly. food was good"
Мінуси: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Плюси: "It was pleasant all around"
Плюси: "friendly, helpful crew"
Мінуси: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Мінуси: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Мінуси: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."
Плюси: "Everything was wonderful ,except for the poor food."
Мінуси: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Мінуси: "The flight attentands were very unfriendly"
Мінуси: "We were stuck on the ground at London for what seems like ages."
Мінуси: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Плюси: "best blanket in any business class. should be sold on line."
Плюси: "Not at all a comfortable experience, but I suppose it served its purpose."
Мінуси: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Плюси: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Мінуси: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."
Мінуси: "Delayed boarding"
Плюси: "The flight, service, entertainment and food were excellent"
Мінуси: "The boarding process was disorganized, could not tell which line to get in, waited in lines that we did not need to."
Мінуси: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"
Мінуси: "Hire better competent people"
Плюси: "Decent crew"
Мінуси: "Seat pitch and comfort. Food utensils VERY flimsy"
Плюси: "Boarding was fast and landed on time."
Мінуси: "The temperature was too cold to get comfortable. I had on a jacket and a blanket, drank hot tea and still managed to get a cold after leaving the plane. Also the food wasn’t good."
Мінуси: "Meals, better service, didn't provide me with a wheel chair as I'm pregnant and had my nine months old daughter with me. Very bad experience."
Плюси: "Very attentive crew"
Мінуси: "The plane was not at its original time"
Мінуси: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Мінуси: "Aircon too cool"
Плюси: "They really help out families with young children."
Мінуси: "Internet wasn't working."
Плюси: "The flight itself was fine."
Мінуси: "On Monday, September 3, I traveled from Frankfurt to Washington Dulles on United 933 (this return trip to the US began in Rome on Lufthansa earlier in the afternoon). The plane left on time and we touched down at Dulles on time (a little before 8pm EDT), after flying 8 hours. It was 2am Central Europe time. Experience with customs / passport control at Dulles was the worst I've ever experienced, in any country. In my life I’ve traveled to 40 countries (lived in 7) and flown many different carriers. I stood in line 2 (TWO) hours before finally seeing passport control and quickly getting cleared through. There were no announcements of any kind as we waited, and the airport acted as if it were routine and expected that all these people, some with small children be put through this ordeal. There were about 4 or 5 men or women manning the passport control booths, though capacity for maybe 20 more. Some people while in line downloaded the Mobile Passport and were able to then bypass the line. I had technical problems with my phone and could not. Again, NO communication was made by airport personnel or United; we were on our own. Because of this unexpected delay, I had to catch a taxi to my home in Arlington for a fee of $55. I had planned to catch less expensive transport but was already late for a planned event."
Плюси: "Seat was comfortable but little leg room."
Мінуси: "Difficult to find outlets between seats."
Плюси: "I felt spoiled with all the service and the ice cream was a special treat. I had never gotten ice cream on an oversea trip. Thanks."
Мінуси: "I wished that some of the children would have left the window blinds down so we could sleep."
Мінуси: "Tea - disgusting brown liquid! What about a tea bag, or I gladly would take just a cup of hot water to brew my own. Sandwiches: turkey with cheese or cheese. I am allergic to milk (common allergy), you put milk products everywhere. Vegan is the only option, sadly it is usually some sort of Asian food and I am not Asian, have a gag reflex when I smell Indian food. This was not Air India flight, but smelled like one!!! Will avoid flying with United. Somehow, although I booked on purpose with Brussels Air, without my consent (!!!) I was sold tickets for United operated flight. Please, don't tell me that customers are your #1 priority, because they are NOT!"
Плюси: "Poor experience sitting in the seats right in front of emgency exit. I’m not that tall at 5’11’ and sitting straight up I had 1 inch between my knees and seat in front with no ability to recline."
Плюси: "Very comfortable flight"
Плюси: "My wife and I flew Lufthansa a good deal in the 1970s and 80s, we stopped in the early 90s because I was working with young people and had difficulties provided them with a non-smoking environment. This is the first time I have used Lufthansa since 1992. Based on the flights over and back, I believe we will start using it again."
Мінуси: "Experience with partner airlines is not as good as with Lufthansa directly. I mean, Austrian and United. They do not provide the same attention to detail, courtesy, or organization, particularly pre boarding and boarding."
Плюси: "The flight went very smoothly from start to finish"
Плюси: "Staff was friendly"
Мінуси: "United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit."
Плюси: "Easy check in. Good flight. Good food."
Мінуси: "Had anightmare will complain to united diect"
Плюси: "They staff was friendly and they boarded efficiently."
Мінуси: "The worst part of the flight was the fact that they have redesigned their planes. They have put the seats even closer together and their new seats are horribly uncomfortable. The seats are made out of a hard molded plastic. There is no give and they don’t form to you back at all. Their comfort level I would rank at a zero! I had thought they may not be bad for a domestic flight as mine was international, however, I also had them for a domestic and they were equally uncomfortable. I will be checking off of United on my next flight as I can not sit in a seat this uncomfortable ever again! Try again United!!! #UnitedSeatsUncomfortable, #HorridSeats,"
Плюси: "The crew was very polite at every moment"
Мінуси: "I really liked everything"
Плюси: "I was separated from my 4 year old and 7 year old children as well as our husband. We bought our tickets together but we're out on 4 different rows. I asked flight attendant for help and she was rude. She talked to my husband who was further in the back and came back and told everyone it was ok for my kids to not be with their parents because my husband said it was ok. It was not ok, it was awful. After I started crying someone finally traded spots. But I didn't like that my husband's wishes over Road mine, it was misogynistic and she was a woman, a very condescending women."
Мінуси: "That our family was separated. That the female flight attendant talked down to me in a misogynistic way"
Плюси: "Landing in Dulles"
Мінуси: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Плюси: "The crew were excellent and receptive to needs on the flight."
Мінуси: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Плюси: "Crew was nice"
Мінуси: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Плюси: "The movies were good - glad it was free and nice selection"
Мінуси: "US Pre-clearance in Dublin was ridiculous. I don't know what else to say about it. They were even holding us going down the escalator to the actual screening part. It was just one crazy queue to another. Will definitely make me think about ever going through Dublin again."
Плюси: "The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great."
Мінуси: "The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name."
Плюси: "I arrived and my flight was delayed until after 9:30pm and my connecting flight left at 10."
Мінуси: "Unreliable. Could not get me to my destination in a timely manner. Trip cancelled."
Плюси: "The people were very nice! The entertainment although not easy to access was free. snacks were meh but ok. They did what they could to make us comfortable after flight was delayed 2.5 hours."
Мінуси: "The flight was delayed for 2.5 hours was out of the control of the crew. They did what they could. But the plane was cramped. Not enough space. Everyone was cramped. We missed our connecting flight they put us up in a hotel and booked alternate flights. We had to stand out in the cold waiting for a shuttle to take us to the hotel. The hotel staff said more than once they were not prepared for all of us and getting us from airport to hotel and in rooms was almost another 2 hours. That gave us 3.5 hours to sleep before we started in the next journey. Of 4 hours from take off to landing in our home city. I had to pay for my baggage to go onto another airline."
Плюси: "Comfy and we always fly united. Great experience"
Мінуси: "On the way back we had turbulence but that isn't anyone's fault."
Мінуси: "The flight was delayed and we have to pay for the entertainment what it's that One of flight attendant was getto, saying bad words and unhelpful The guy at the gate unhelpful in other airlines if my family and I have seats away from each other they will help you to be together specially if you have children. In united the guy didn't even bother to look in the system and just told me that that's the only thing he has I asked again and he's told me no because if he help me the flight will be delayed and I laugh and then I said are u serious so I told him that the only thing that he needs to do it's to call the person that has the seat next to my family and ask if he or she can switch seats with me that's all and he just walked away. Very unprofessional most of the staff. I'm a ARMY VETERAN 90% disabled and my wife ssg Ayala active duty the flights that we took on our deployments were smoother than the united airlines flights"
Плюси: "Crew and staff were very friendly, helpful and wonderful experience with them. I appreciate the flight leaving and arriving close to scheduled time."
Мінуси: "No USB charge connectors/power outlets (integral these days on a long international flight). The quality of in seat tv screen is mediocre - best to watch on your own device (but then you need the USB connection that is missing on this flight). The wifi kept on dropping in the plane (both ways). The food is not as good as served on other airlines and they ran out of dishes both ways and we did not have choices and had to eat what was available (which was not good either). Should indicate on seat selection when making purchase if there will be items below seat such as metal boxes that will limit legroom more than for other seats. I was placed at such a seat both ways, and had no legroom for over 8 hrs each way. :/"
Мінуси: "Was not able to pick my food choice as I was sitting in the back rows even though I paid the same amount for the ticket as the person who sat 20 rows I. Front of me and could pick their prefer food"
Плюси: "The first leg of this flight was excellent. Good crew, excellent service, great entertainment centers, comfortable seating, enough room in aisle to allow movement. The second leg of our journey ( From D.C. to Seattle) was another story."
Плюси: "Flight left on time. Arrived in DC 15 minutes early. Did not use entertainment so no comment there but overall I had no complaints."
Плюси: "The crew members at the gate were friendly and courteous. The plane was clean and pretty new looking. The onboard crew were fine, for all the dealings I had with them. Our bags, which were gate checked, arrived with us and intact."
Мінуси: "The seats are narrow, and I'm not a wide person. They are crowded in every direction. The airline(s) crowds more people into limited space, then charges people to check baggage, yet they seem surprised and ill-equipped to deal with the lack of space for carryon bags, begging people to gate check before boarding, then scolding the last people who board for bringing their bags to their seats, expecting to find a place in the overhead bins for them. They charge for snacks other than 2 oz. of pretzels. If this is considered part of the hospitality industry, the company gets a failing grade. The individual staff do the best they can."
Мінуси: "One of the flight attendants was having an "off" day - the bin she had closed over my head opened during takeoff (nothing fell out), and later she broke a glass on my tray, sending pieces of glass into my lap. Not damage done (except that I didn't finish my last few bites of lunch!), and everyone has an off day sometimes..."
Плюси: "Crew and they kept you well feed"
Мінуси: "I just could not get comfortable"
Плюси: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Мінуси: "Aircraft is tiny and seats are narrow."
Плюси: "They held the plane due to delays in customs"
Плюси: "Aircraft with old decoration. Could not see a single smile from the crew."
Плюси: "Comfortable and enjoyable flight, efficient crew without delays."
Мінуси: "Poor food - even going for the safe pasta option. Very disappointing & not enjoyable."
Плюси: "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."
Плюси: "Once I was on the flight it was fine except for the food which was decent"
Мінуси: "On my outbound flight from IAD to BRU my flight was delayed 3.5 hours because the "plane was late to arrive". Seems like this happens a lot on United flights. The staff at the gate of Dulles airport were extremely rude and difficult to deal with, which made it frustrating to try and figure out my connection situation. I missed my connection from Brussels to Paris and had to buy a train ticket for which I was not reimbursed by United. Then, on the way back from Paris, my flight was delayed 2.5 hours for the same reason. At least this time I had a direct flight. This entire experience makes me think twice about flying United again. I live in DC and it would be just as (in)convenient for me to go to BWI instead of Dulles for international flights, where there seems to be more options outside of flying United."
Мінуси: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Плюси: "Loved the snack! The plane was small, so when we hit turbulence my bottom actually left the seat....SO glad I had my seat belt on, fun ride."
Мінуси: "It was a bit hard to get up the stairs, would like to know ahead of time if I have to go outside & climb ."
Мінуси: "As a military spouse I was not allowed to check a bag free so I paid the fee. When I boarded I noticed many passengers bringing bags on that we're as big as the one I just paid for. They either checked for free or brought it on and managed to shove it in sideways taking up space that others needed. Some people brought three bags on!!! As a military spouse I feel cheated to have had to pay when others checked in for free at the gate. Not cool United, either let the spouse check in for free or make everyone abide by the so-called rules of one carry on that actually fits into that metal baggage guide. I would like a refund of 50.00 for the baggage fees I paid for this trip."
Плюси: "The friendly and comfortable atmosphere!"
Мінуси: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"