Знайдіть дешеві авіаквитки Х’юстон Джодж Буш Інтернешнл – Київ

Плюси: "Great service! Very safe flight!"
Мінуси: "Warmer food, maybe... but safety was great."

Мінуси: "I missed it"

Мінуси: "Hotel for passengers"

Плюси: "crew was great, food was delicious, seats were comfortable."
Мінуси: "updated movie library, better handling of boarding for priority customers."

Плюси: "The food"
Мінуси: "My seat wasn't working properly and wasn't comfortable."

Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Плюси: "Turkish continues to go above-and-beyond to provide all of its passengers with a quality experience. Meals were actually good (I opt for the Vegetarian offering) and Economy seats are perfectly fine."
Мінуси: "Both ground staff and inflight crews border on rude, but I choose to believe it's a cultural thing and not a corporate or personal failing. Really, it's a coldness more than anything. No warmth or empathy. Planes are showing their age, particularly in the seat monitors. Screens have dead zones with inoperative icons. Also, quite a few seats were literally falling apart. But, when you fly to more countries than any other airline, some wear-and-tear is to be expected."

Плюси: "Probably best economy class service and amenities and timings."

Мінуси: "They dont give water when u ask for it, everything else was good"

Плюси: "On time"
Мінуси: "Seats are not very comfortable. Narrow and hard."

Плюси: "Nothing"
Мінуси: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"

Плюси: "Service, professionalism"
Мінуси: "Food is good but very bland."

Плюси: "Love the food, service and movies."

Мінуси: "space little cramped but maybe same with other airlines in economy."

Плюси: "Everything went perfect."

Плюси: "Food"
Мінуси: "Leg room especially between Houston and Istanbul fo"

Мінуси: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."

Плюси: "Confort"
Мінуси: "Took them too long to pick up the trash ..."

Плюси: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Мінуси: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."

Мінуси: "Alaways delays"

Плюси: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Мінуси: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."

Плюси: "The food and boarding went fine."
Мінуси: "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."

Мінуси: "bus service to the plane"

Плюси: "Movie selection was great"
Мінуси: "The seats were stained and especially very tight on legroom."

Плюси: "Nothing"
Мінуси: "all of it"

Плюси: "Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good."
Мінуси: "Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane."

Плюси: "The food, when you get what you ask for, isn't bad"
Мінуси: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."

Плюси: "Very uncomfortable seat. Very narrow walk way to lavatory."

Плюси: "They went above and beyond to ensure comfort"

Мінуси: "Headphones did not work for first half of flight. flight attendant was unconcerned. Very little legroom"

Плюси: "That I heard great things about Turkish Airlines"
Мінуси: "Staff at the gate and on the plane were rude. At the gate, I asked if there was an isle seat or an emergency row seat available (because I have long legs and long feet) and he said he would check and see. Well, he failed to inform me if any of the seats were available, so I sat in a window seat to Istanbul and a middle seat to Venice. I had to pay $160 for an extra bag to Venice. I asked if the airline allowed military members to check a third bag for free, I was laughed at, and told that US military members get charged more because we're not in the Turkish military. So as you can see, this trip started off horribly. My flight attendant seemed like she was having a horrible day because her attitude and customer service was bad."

Плюси: "The food on board was better than average."
Мінуси: "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."

Плюси: "Food, crew"
Мінуси: "The flight was delayed 1.5 hours so we missed our connection."

Плюси: "The crew was very nice. The entertainment quite rich."
Мінуси: "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."

Плюси: "food was good."
Мінуси: "When I got Istanbul Ataturk Airport, they left me in baggage area with my wheel chair. I had to carry my two luggage through the exit door."

Плюси: "It is very hard to separate the hassle of air travel from the airlines so the size of your seat and the many security checks that infuence our opinion are beyond their power. The food, service, little overnight packet and staff were excellent."
Мінуси: "The general hassle of air travel. Small seats, little space and the herding thru security and long lines. You really have to be slim and trim to fit in the seats and walk the long distances from one gate to another. Great motivation for getting in shape and loosing weight."

Мінуси: "Everything was high level"

Плюси: "Comfortable plane Good food Excellent entertainment options Friendly service"
Мінуси: "Turkish flights always seem to be late in boarding"

Плюси: "Food was good. Entertainment was great."
Мінуси: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."

Мінуси: "Too long"

Плюси: "great!"

Плюси: "Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!"
Мінуси: "Nothing that I didn't really like, the price was good and the service excellent."

Плюси: "The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food."
Мінуси: "The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed."

Плюси: "Food and in flight service"
Мінуси: "Flight boarded late, boarding process was chaos, and we took off two hours late. This in turn made us miss our connecting flight. We had to spend the night in Istanbul, forfeiting our luxury hotel in Venice. They wouldn't let us get our bags in Istanbul so we were unable to get toiletries or change of clothes. I will be seeking reimbursement for Venice hotel, Istanbul recruited visas, and travel inconvenience."

Мінуси: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."

Плюси: "Ecellent food, service on board, on time departures,"
Мінуси: "Huge Plane and only 3 WC"

Плюси: "The service was excellent. We actually got upgraded because my wife had status on United which was AWESOME."
Мінуси: "The interior of the planes seem a little outdated. The seats were cloth and had a slightly strange smell to them."

Мінуси: "Flight from Houston to Istanbul got delayed; Turkish Airlines representative confirmed that flight will catch up on time and I can reach my connecting flight on time, however changed my ticket for the connecting flight so I would leave Istanbul next day - without informing me about the change.Once I realized changed "date/time" in the ticket (VS what I booked) and complained about it, all Turkish Airline representatives were acting line they don't understand English...this is unacceptable. I ended up spending the night in the Airport."

Плюси: "As usual the Crew and the onboard flight experience were first rate. the food and service are top class. Friendly and the food the best in the industry I think, thank you once again for the great flight."
Мінуси: "The boarding experience was ciaos and terribly unorganized. I find it hard to believe that you have international flights to the US and you have to bus to the aircraft! The gate experience was horrid, there were no representatives to tell people what to do, then there were no signage and the general layout was garbage. No way to know business class entry from the economy. Many very disillusioned people and you probably lost customers because this was their first time THY experience. I have been a loyal customer for THY for a long time, love you airline and am a big fan, but was personally embarrassed for you. The flight made up for it but you need to fix this,"

Плюси: "crew"
Мінуси: "not enough food"

Мінуси: "Airline food could always be better. It wasn’t bad though."

Плюси: "Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!"
Мінуси: "Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again."

Плюси: "Crew was competent"
Мінуси: "The plane was hot the entire flight"

Мінуси: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."

Плюси: "The movies"
Мінуси: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."

Плюси: "Crew was amazing"

Плюси: "Everything"
Мінуси: "Nothing"

Плюси: "Airbus seats, n/a considering short flight"
Мінуси: "Some staff ignored us in our isle"

Плюси: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Мінуси: "Some of the other passengers were annoying"

Плюси: "We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant."

Плюси: "Everything"
Мінуси: "Nothing"

Плюси: "Food was Good, flight was without much stress and a little faster to compensate for the delay."
Мінуси: "Delayed boarding, no announcements, long wait in line for boarding, repeated delays. Not the first time - Every tome I use this flight it is delayed and without clear information to passengers how much delay is anticipated. Announcements, even if they come - come not loud, simultaneous with other announcements - so impossible to hear. Scheduled gate is moved every time too."

Мінуси: "There was no drink service because of “turbulence”. I did not notice any turbulence."

Плюси: "Clean"
Мінуси: "Seats way too small and tight. Flight delayed over and over."

Плюси: "On time, pleasant, comfortable."
Мінуси: "Honestly all good!"

Плюси: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long. The flight was not held for me and other passengers and when we arrived at the gate they were oblivious of the fact that we had been held up in what seemed to be a Km long security line."

Плюси: "I like everything about this airline. The entire crew is always happy to serve and extremely helpful. The food is very good and served hot. When our flight was delayed and it was questionable whether we'd make our Lufthansa connection, there was a small bus with 2 Lufthansa crew members waiting for us on the ground - they escorted us through Customs and directly to the door of the airplane so that we'd make the flight. Service I have never gotten on an American airline!"

Плюси: "Food was great"
Мінуси: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"

Плюси: "Nice big plane, good/frequent beverage service."
Мінуси: "Didn’t arrive on time. Breakfast was weird and flavorless."

Плюси: "I like everything. Everything orderly and perfect."
Мінуси: "The screen for viewing movies were not functioning all the time."

Плюси: "Well in time"
Мінуси: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."

Мінуси: "Unprofessional behavior of the checkin counter agent at IAH was disappointing. The registration of food choice online didn’t get through hence had to deal with pasta Airbus 380 seats selected by us on the upper deck seemed to lack cushion and hence very uncomfortable"

Плюси: "excellent service and crew"

Плюси: "Nothing"
Мінуси: "Disaster customer service .. cancelled and mtssed flights"

Мінуси: "Boading priority was not possible, due to the massive amount of people crowding the entrance. Very hectic and uncoordinated boarding process. I always fly first row to be able to work with my laptop, however due to a last minute plane change the new A321 did not have a 1D or 1F, only 1A and 1C. I had booked 1D, but was moved back to 5D with absolutely no option to change back to the first row to finish my work. I had to sit sideways to be able to work, and it was extremely uncomfortable. I don't understand why they couldn't have moved me back to the first row and move the non-SEN/HON sleeping members back to 5D and 5F, or at least asked them if they would mind. The plane was massively late, and I missed my followup meetings at the airport."

Плюси: "crew"
Мінуси: "food seats were not equipped with personal TV screens"

Мінуси: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"

Плюси: "They made the experience enjoyable easy and I made me feel special"

Плюси: "Very helpful and nice cabin crew, very tasty food! And comfortable sitting. Would recommend to a friend."
Мінуси: "That damn crying kid behind me that kept kicking my chair and crying the whole 8 hours."

Плюси: "Great service, legroom economy, on time"

Плюси: "They did it again, lost my bag for the emth time. But this time its seems to be more complicated than previous times this has happened. Just hope i’ll get my bag back eventually."

Плюси: "The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat."
Мінуси: "The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover."

Плюси: "I enjoyed my experience but the food was not that great ."
Мінуси: "Food"

Плюси: "I specifically booked this flight for the 8 hr layover so I could go downtown Munchen. the Plane was 4 hrs late leaving Edinburgh!! what is there to like? nothing."
Мінуси: "regardless of the late takeoff from Edinburgh, your boarding procedures are like a 3rd world airport. the food was 1/3 of a sandwich. that's food? no entertainment on board of course. why do I pay $500 for such flights? I'll go Ryanair from now on!"

Мінуси: "flight was delayed. personal works very slow"

Плюси: "Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe."
Мінуси: "Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B"

Плюси: "GOOD food, service was fine. Seat had good room."
Мінуси: "My seat didn't stay back (would lock) and kept me from getting much sleep. But, ultimate reason for mediocre rating was the level of turbulence. very bad - maybe not airline's fault, but still it was unpleasant."

Плюси: "Staff was friendly and attentive"
Мінуси: "First of all, the boarding took an hour longer than it should have been so we all sat in the plane dripping with sweat, because it was 100 degrees in Houston and the plane didn't have A/C on until we took off. Food was not good, some mysterious meat they called beef stew and veggies with strange texture. We ended up drinking more since the food was bad. The entertainment choices were OK but the equipment was a bit ancient, my husband's screen ( we sat in the front where screen pulled out of the seat) was broken and was held by a duct tape(???!!!) The seats are small, I have flown with other companies on transatlantic flights and their seats are bigger and more comfortable in economy class."

Плюси: "The seats are normal, the food was fine, but the service was lovely, smooth and always with a smile. We left arrived in Frankfurt almost on time and I would definitely fly Lufthansa again!"

Плюси: "Flight crew was decent."
Мінуси: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."

Плюси: "Airplane crew was nice and I was surprised(in a good way) by them giving to passengers sandwiches as a snack."
Мінуси: "So I actually had a flight that departures at 9:50 AM and it was connection flight after I got to Frankfurt at 9:00, but I missed it cause other gates were too far and moreover Lufthansa staff were not so nice to help me out. Actually, I was running there and got to the gates at 9:40 AM but air hostess said that I've already missed it. They said that I had enough time and that's my fault - I even should be thankful that I don't pay for another flight that I am going to be flying in 7 hours. Bottom line: I got to Kiev at 9:20 PM and moreover, the flight landed 30 mins late. It never happened to me, despite I've been more than on 25 flights. I am shocked by employee's behavior and the situation in general. Would never recommend Lufthansa airline to anyone."

Плюси: "There service helping us with the boarding process was phenomenal!"

Плюси: "It was UA. Not Lufthansa."

Плюси: "Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!"
Мінуси: "The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!"

Плюси: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."

Мінуси: "on purposely made passengers miss connecting flight and did not genuinely try to help. Everybody follows so called policy like a robot regardless the circumstance. An airline with no feeling and emotion. Arrogant and don't care about passengers."

Плюси: "Movie selection was great, food was ok as was the service."
Мінуси: "Boarding and deplaning was nothing short of a cattle call. No plane ettiquette and no direction from the crew on how to properly deplane. I am a 6'2" tall person stuck in between two 300+ men. Not only did I feel uncomfortable I felt unsafe. When I asked if I could upgrade to premium economy or even business it was a straight no without even looking in the system to see if their were open seats. The girl in front of me ate with her seat reclined which allowed me a whole inch of space to bring my food to my mouth. Terrible airline and terrible experience. If I could cuss in this review I would."

Плюси: "Smoothness"
Мінуси: "Nothing"

Мінуси: "My luggage was ripped open."

Мінуси: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Плюси: "Overall a nice and good flight"
Мінуси: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Плюси: "The crew was very kind"

Плюси: "Loved the smooth ride."
Мінуси: "Bathroom was pretty nasty"

Мінуси: "Information on arrival time was not correct"

Мінуси: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Плюси: "The friendliness of the crew"

Плюси: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Мінуси: "Doesn't"

Мінуси: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Плюси: "Seat comfortable"
Мінуси: "Flight was delayed and overhead bin space was very small"

Плюси: "Nice attention and good food. Plane and seats are confortable"

Плюси: "It was all fine"
Мінуси: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Плюси: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Мінуси: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Плюси: "Being fed was amazing and watching free TV was great!"
Мінуси: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Плюси: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Плюси: "The flight was smooth, the service was friendly, and the food with plentiful."
Мінуси: "Too much activity in the cabin during the flight."

Плюси: "Food provided, staff kind"
Мінуси: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Мінуси: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Мінуси: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Плюси: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Мінуси: "Transfer point needs upgrade."

Мінуси: "lost baggage"

Мінуси: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Плюси: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Мінуси: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Мінуси: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Плюси: "kLM staff was great."

Мінуси: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Плюси: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Мінуси: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Плюси: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Мінуси: "That it didn’t happen."

Мінуси: "We did not get two of baggage at the destination."

Плюси: "Premium economy service was good."
Мінуси: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Плюси: "Delayed flight but staff apologized as for safety reasons."
Мінуси: "Very late arrival"

Плюси: "Very friendly and helpful personnel."

Плюси: "Everything. A truly faultless experience!"
Мінуси: "Nothing"

Мінуси: "Tiny old cramped plane."

Плюси: "Short-hop flight, fit for purpose."

Мінуси: "OLD plane without comfort or entertainment"

Плюси: "Great food"
Мінуси: "Sears we're toooo small"

Плюси: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Мінуси: "Nothing to improve"

Плюси: "Speed, crew, and reliability."
Мінуси: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Мінуси: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Плюси: "Service was good"
Мінуси: "Delay"

Плюси: "The crew was very nice and helpful."
Мінуси: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."

Плюси: "Excellent service and comfortable flight"
Мінуси: "Flight delay roughly an hour"

Плюси: "Overall very nice flight, even comes with free drink and snack"

Мінуси: "I missed my flight because of MU"

Плюси: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Мінуси: "Food was not very good Tasteless and rubbery"

Мінуси: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Мінуси: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Мінуси: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."

Мінуси: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."

"No entertainment at all but all other is good."

Мінуси: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."

Плюси: "My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone."

Плюси: "Efficient and comfortable"
Мінуси: "The quality and choice of food to for more healthy options"

Мінуси: "missed the connecting flight"

Мінуси: "The airplane is to small inside, very limited space."

Плюси: "The price and route were convenient."
Мінуси: "Very little service from the crew. Lukewarm, almost cold coffee, no water over 10 hours. Terrible movie sound. Not much video selection. People in as aisles ALL the time. Ugh"

Мінуси: "Bathrooms smelled and dirty and not functioning"

Мінуси: "3.5hours delay"

Плюси: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Мінуси: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"

Плюси: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Мінуси: "Polish airlines have some problems, but this flight was perfect. Great job."

Плюси: "Sufficient space between front seats"

Плюси: "Everything went fast and smoothly."
Мінуси: "Food/snacks - little bit more"

Плюси: "Nothing."
Мінуси: "Punctuality. My flight was delayed over 1.5 hour."

Плюси: "The crew was nice and friendly."
Мінуси: "The food kinda sucks. The space in the economy so cramped. No english subtitles in any of the movies or TV programs."

Плюси: "Roomy, offered water"
Мінуси: "Food selection"

Плюси: "Fast flight ,crew was good"
Мінуси: "Entertaining"

Плюси: "The crew were great!"
Мінуси: "The coffee was pretty bland."

Плюси: "The seats and entertainment on the screen."
Мінуси: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"

Плюси: "Service excellent"
Мінуси: "Late flight"

Плюси: "It was ok."

Плюси: "Everything went good."
Мінуси: "Movie or general didn't provide closed caption or subtitle for an English language."

Мінуси: "Flight delayed for 5 hr"

Плюси: "How quickly they boarded the flight"
Мінуси: "Not having flight delays"

Плюси: "Quick Flight"
Мінуси: "Faster service"

Мінуси: "Flight got cancelled in the last minute, information was scarce"

Плюси: "LOT dictionary doesn't have the word: on-time,"

Плюси: "The flight to Chicago was ok, but the crew (how the flight tender behaved) was at some points ridiculous"
Мінуси: "Poor behavior of the flight tender, no humility, poor respect, disgraceful... also the seats in the toilet are defective (all of the passengers noticed this) - the plastic covers when you lift them (open) do not keep vertical position, they always fall down what is very annoying (how can you use the toilet if the cover is falling on your back all of the time?)"

Мінуси: "All flights were delayed. Terrible service all around."

Мінуси: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."

Плюси: "Staff was very nice and friendly"

Мінуси: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."

Плюси: "Amazing crew. Very professional and nice. Clean plane. Quality food. Great service."

Мінуси: "Flight was also delayed by 4 hours and terrible experience. Made for a hellish trip"

Плюси: "Good service good food ever think in the time"

Мінуси: "Cramped seating! I was hoping a European airline in a 787 "Dreamliner would be more spacious, no such luck."

Плюси: "Comfortable, civilized"

Плюси: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Мінуси: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"

Плюси: "The plane was pretty spacious, and there was ample leg room."
Мінуси: "I have nothing specific to mention which I disliked. It was a pleasant plane ride overall."

Плюси: "the flight attendants were very nice."
Мінуси: "the fact that my carry on bag was broken when we landed in Poland and no one from the staff took even a second to guide us about what can we do about it. the entertainment system was not good at all and the movie section was poor. our flight from TLV to Poland was canceled and they didn't know about it until 4 hours before the flight!!! Not sure I will fly with this airline again in the future."

Плюси: "nothing"
Мінуси: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."

Плюси: "The usual cramped travel but it was fine. Good movies"
Мінуси: "Somewhere Ipad disappeared from luggage we had checked."

Плюси: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Мінуси: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"

Плюси: "Excellent service better than expected accommodations. On time."

Плюси: "Crew was friendly"

Плюси: "The entire check in process was smoothe and welcoming"

Плюси: "Airplane was super old, no tv, food was horrible"

Мінуси: "Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse."

Плюси: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Мінуси: "Weather related delay not airline dependent"

Плюси: "I took an international flight so we were on the new Dreamliner planes and they were very nice. The windows were huge and had a way of dimming so that it was dark in the plane without having to shut them completely. The seat spaces were fairly small but overall it was a very updated plane. I am a very picky eater but 3 of my 4 meals were delicious!! They mostly serve pasta with some sort of meat but I noticed that myself and I were licking our plates clean!"
Мінуси: "It was VERY obvious that the people that work for this company REALLY hate their jobs. When I checked in they were rude and threatened to take my computer because they told me I couldn't bring it into the US. When I got back home to customs they laughed and told me that that isn't true at all. In the flights the stewards and stewardess' never smiled, they hardly made eye contact and just seemed to absolutely hate life. At one point I was so hungry so I asked to purchase some pringles because that was something that advertised on the loud speaker. When I asked the flight attendant she made the biggest deal about it, laughed in my face and basically told me no. To be honest I am not sure if this sort of a attitude is something that is part of a different culture but I feel that if people are in the service industry that they should at least smile and respond with, "you're welcome" when someone says, "thank you". I will 100% not take this airline again due to the very rude people one board and horrible customer service."

"Fue un viaje desagradable debido a su retraso."

"Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers"

"United jerked us around. We had Business Class seats but were refused entry to the United Lounge because we were leaving for Boston from the International terminal where our flight landed. Really!?"

Плюси: "Nothing....old plane crappy service...the crew seems That they been punish to do that flight ...screens didn’t work...one of the crew members told me that I can’t change seats even that my screen dinner work because I didn’t pay enough to change my seat"
Мінуси: "To fly in another airline.... United ? No way what a lack of empathy.... never again"

Мінуси: "After so much money given to private airlines from the government to mitigate their loses during the pandemic, they are still packing their planes back to back. It should be a law to forbid more than two passenger per sit row leaving the middle seat empty, unless they're in the same reservation."

Плюси: "everyone was great."
Мінуси: "very full flight but that's expected."

Мінуси: "No room"

Плюси: "The crew was efficient and controlled the mask situation well. The seat was well used so it was not as comfortable as I expected. The flight crew did an excellent job with providing information and flying a smooth flight."
Мінуси: "Boarding was a little chaotic as the person calling out rows kept repeating the same rows for boarding."

Плюси: "New plane"

Мінуси: "Hire people that don’t hate the job ."

Мінуси: "They did not enforce masks. Person sitting next to me had mask off the entire time."

Мінуси: "The seats were the most terrible seats I have ever experienced in all my years of flying. I'm a small person and even I couldn't get comfortable. The seats were curved in the wrong way and didn't recline enough for a 3 hour flight. The crew made the boarding and deplaning process worse by not paying attention to what was going on in the plane."

Плюси: "The flight qmwent without issue once we took iff"
Мінуси: "There was maintenance needed on the plane before we could take off and that delayed us further from take off."

Плюси: "that I was finally able to go home"
Мінуси: "Customer service was very poor. The arline could've notified the connecting flight that we had landed and to wait on us. Instead, the connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 and the flight had already left. In addition, the reps did not show and form of empathy that we had missed the flight, of no fault of our own. When asked to provide transportation the connecting flight, the rep acted put out and stated we would have to wait (mind you, the next flight wasn't scheduled to board until 1:44pm). I was then told, the rep was going to lunch and I would have to flag down a ride. Lastly, a $10.00 voucher was nothing considering most airport meals are over $10.00."

Плюси: "The crew were dope"
Мінуси: "The flight was completely full and uncomfortable"

Плюси: "The crew was courteous"
Мінуси: "Less people on the plan.e. Too full in time of a Covid Virus"

Плюси: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."

Плюси: "Ol"
Мінуси: "Oi"

Плюси: "Flight was nice and empty"
Мінуси: "Nothing"

Плюси: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Мінуси: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."

Мінуси: "My suitcase handle was broken"

Плюси: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Мінуси: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"

Плюси: "WiFi and entertainment on board the aircraft"
Мінуси: "All goof"

Плюси: "The crew was very kind, professional and accommodating."
Мінуси: "I paid extra so that we could have more leg room and be closer to the front of the plane yet upon embarking we were part of the last group to board. We sat in the first isle directly behind firstclass yet borded. virtually last. I was told by the flight attendant that because I purchased my airfare through Kayak as opposed to the airline was the reason behind this. I had no idea that this was the case and on top of spending the additional fee for upgrading, I was disappointed. I have a 0 star for entertainment because there was no N/A as a selection choice. There were no movies or entertainment aboard this aircraft."

Мінуси: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."

Плюси: "Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers."
Мінуси: "It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United."

Плюси: "There was a fair amount of leg room."
Мінуси: "Boarding could be a little frustrating because groups 3 4 5 were 1 lane and there wasn't a lot of room in the airport. Also, there wasn't a lot of time to get from one side of the airport to the other to stop at the restroom and get a real meal, since there was nothing served on the previous flight. Due to turbulence there was nothing served on the flight, which is beyond the control of the crew. They knrw ahead of time about the turbulence, perhaps they could have quickly passed out pretzels or cookie before the flight took off."

Плюси: "We had an aisle each! The staff were friendly too."
Мінуси: "A slight delay"

Мінуси: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."

Плюси: "The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff."
Мінуси: "We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled."

Плюси: "NA"
Мінуси: "I had to be switched to a different airline, arriving 3 hours after I was supposed to I was late to my grandmother's funeral and had the most difficult time even arranging this, as the rep rebooking was adamant about me getting on the next United flight 12 hours later Then, my $310 luggage failed to arrive and I had no clothes to wear to my grandmother's wake. When it did arrive, my suitcase was broken. I tried filing a claim with United and they dismissed it and stated that they were not responsible - a recurring theme from this entire experience"

Мінуси: "I got late to my next flight !! I loose my flight ."

Плюси: "The flight attendants"
Мінуси: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"

Плюси: "Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight."
Мінуси: "I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."

Плюси: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Мінуси: "Coffee and cookies. Moscow mule"

Плюси: "The flight took off and landed on time."
Мінуси: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"

Плюси: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."
Мінуси: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."

Мінуси: "I didn't receive any notification that my second flight was rescheduled. The airlines had all of my information and I verified it was correct; however, the airlines did not know why I didn't receive a notification. Also, I spent more than 14 hours trying to get home. What should have taken 5 hours ended up being 14 hours with12 spent at one airport. I'm exhausted, fatigued, and annoyed with how this day is going. I thought I was going to be on the next available flight, but that meant one of four standby personnel on a flight overbooked by 2 people. But hey, I still have my health"

Мінуси: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."

Плюси: "I survived."
Мінуси: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."

Плюси: "The crew was very friendly and efficient. They were extremely helpful with our requests. The entertainment was good, I was able to watch a movie the whole flight home."
Мінуси: "We were expected to land at 5pm and did not land until 5:20pm. Upon arrival, the line to immigration was ridiculous. The machines were super slow and kept freezing. It took an hour before we could get to the X-ray line. At this point we had already missed the original time of our flight. Luckily the flight was delayed 30 minutes. After going through the x-ray machines we ran to our gate only to find out it had been changed and delayed again. We made it to our flight which was now rescheduled to depart at 7:23pm. After sitting in the plane for 45 minutes we did not depart until 8pm making our landing 2 hours after the original time."

Плюси: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."

Плюси: "We were early for our flight. The flight was canceled 30 minutes before boarding, with no reason. United handed us a card and told us customer service would help us. Although we were booked on a flight the next day, it was on AMERICAN with a connecting flight. We waited in customer service line for an hour, to be told we would get only a discount on a hotel for the night. Not 100% paid for. We then waited another hour to be told our bags were already at our destination. No food vouchers. Just a goddamned headache. Horrible."
Мінуси: "Nothing. Boo on United."

Плюси: "Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her."
Мінуси: "You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin..."

Мінуси: "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."

Плюси: "It was pretty cheap"
Мінуси: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"

Плюси: "Nothing! Rude people, rude service, smaller plane size, crappy food with a smell!"
Мінуси: "Everything! Rude people, rude service, smaller plane size, crappy food with a smell! Attendant even went as far as saying "This is why I prefer working with first class" to his co worker, making reference about a passenger. And even went as far as saying "I really need a drink after this one" when the passenger overhead his first comment and asked him why he's being so rude to her family and no one else. Also didn't bring us or the passenger behind us any water when we asked, and when asked again, he rudely said "You will have to wait, can't you see I only have two hands. I haven't gotten to your row yet" which he had, and passed, which is why the man behind us mumbled to us, and we made a request too."

Плюси: "Very clean."
Мінуси: "Crazy flight attendants. I've never seen people with less patience. Was snapped at for asking for tea when they were taking my drink "order", because she started rolling the cart away and didnt seem like she was coming back so the guy next to me asked if she had heard me. Lady rolled her eyes at me like a teenager and belittles the poor guy for a few minutes. Saw another flight attendant nearly get in a fight with another passenger because she couldn't communicate and wasn't on board with whatever the other flight attendants had told her to do. Probably time to discuss stress management or have some of these people take a break to decompress because it's stressful being trapped with a bunch of jerks who are supposed to be helpful"

Плюси: "the ride was good"
Мінуси: "if you ask a stewardess if the airplane from Houston to Leon has a power source for the iPhones you get - scolded, "sir, this is not a 737". Really. Would I ask if i knew the particulars of all the plane sizes in your fleet. I asked because I needed one and do not study the amenities of each plane. Try some politeness with the "idiocy" of passengers slammed into a window seat by your automated seating computer. Next. To fill out the forms provide please offer a pen. You can put your name on it if you like, make it a gimme pen. I tried internet unsuccessfully, then joined United Club to get wifi, only to discover after too late its only at the airport; then tried go go wifi; only to discover we flew out of range, again no notice that there was a particular range - your inflight ap services are not friendly revealing the shortcomings of a purchase."

Мінуси: "They cancelled my flight into Hartford. I got stuck in Houston then they sent me to Boston. My car was at Bradley international on Boston so I had to wait a few hours when I landed at Logan before a rental car became available, which cost me an extra 200 dollars. I rented the car and drove to Hartford (2 hours) to drop the rental off and get my car. Needless to say I was exhausted for work on Tuesday after getting home at 3am and traveling all day. My original flight from Houston to Hartford was suppose to land at 8pm at Bradley airport. I had several people I was on the trip with who also flew into Hartford the same day with similar arrival times at bradley who were on different airlines. They either had small delays or no delays at all. Extremely inconvenient the trip home was. Although I am all for safety first I am not sure why other airlines still made the trip or simply delayed the flights. Doesn't make much sense since I usually fly United and always consider them the benchmark of air travel. Thanks. Torry Gajda"