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Економ
Гонконг (HKG)
Міжнародний аеропорт Одеса
нд 13/6
нд 20/6
Any month
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Топ-3 авіакомпаній на маршруті Гонконг Гонгконг Інтернешнл – Міжнародний аеропорт Одеса

Оцінка на основі відгуків користувачів KAYAK

8,3
Emirates
Кількість відгуків: 15 416
8,3
Посадка
8,2
Комфорт
8,4
Екіпаж
8,5
Розваги
8,0
Харчування
Відгуки про авіакомпанію

Мінуси: "I love Emirates"

Плюси: "The crew members were great and managed everything effortlessly. The pilot was also very friendly."

Мінуси: "Services of crew very poor specially onboard services in business class"

Плюси: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Мінуси: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."

Плюси: "Upgraded to first class!"

Плюси: "Everything"

Плюси: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"

Плюси: "No one gave me food. I pressed the button to request services, and had to wait for two hours until someone finally came and get me a drink (the flight was about 3 hours long). This was the worst flight experience that I ever had. Very bad."

Плюси: "The service, food , amenities were all A +++"

Мінуси: "Staff service was not good"

Плюси: "Loved the service and the movie options."
Мінуси: "The food was just okay. It was pretty bland."

Плюси: "Comfort and food, good seats but extra cost."
Мінуси: "Bad value Internet in this day and age."

Плюси: "Great service!"
Мінуси: "N,/A"

Плюси: "I did like the cleanliness ."
Мінуси: "Crew was not friendly at all . Stewerdess did not smile at all .. only to their “favorite “ 2 or 3 passengers. I can’t believe I did not receive a hot tea on the way to Athens or the way back to Newark."

Плюси: "Dinner portions were too small."

Плюси: "Jumbo jet plane was fantastic."
Мінуси: "None for now"

Плюси: "Flight timing"
Мінуси: "Service"

Плюси: "My first flight with Emirates. Excellent all round"
Мінуси: "Nothing"

Плюси: "Comfortable seats, nice crew, good entertainment selection"
Мінуси: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"

Плюси: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Мінуси: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"

Плюси: "Entertainment and boarding process"
Мінуси: "Crew could be more friendly"

Плюси: "Business class setup Bar Staff"
Мінуси: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."

Мінуси: "Nothing i"

Плюси: "Excellent service and smooth take off!"

Плюси: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
Мінуси: "Wish I could afford to upgrade for a proper sleep!"

Плюси: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."

Плюси: "Friendly crew"
Мінуси: "Service from crew slow and when you ask for something they sometimes forget to bring it"

Плюси: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Мінуси: "Food. It’s plane food wasn’t impressed."

Плюси: "Nothing to like"
Мінуси: "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"

Мінуси: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."

Мінуси: "it was late and it was not informed until we all sat."

Плюси: "Crew, food, entertainment"
Мінуси: "1 hr delay with take-off due to security check of all carry-on baggage from a passenger leaving the plane"

Плюси: "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
Мінуси: "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"

Мінуси: "Flight attendants were rude on the Washington to Dubai flight"

Мінуси: "They are lied about my hotel I was airport 12 with out room"

Мінуси: "Hard to hear the announcements."

Плюси: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."

Плюси: "Crew is very friendly and fast when you turn on the help sig."
Мінуси: "I can't handle any kind of spicness in my food. I understand you guys try to give out food similar to the place your visiting, but I wish you guys gave out an option of non spicy food just like you do for vegetarians. I would also like to suggest that your crew members come more frequently to give out water. And the last thing I want to say is the most important, Boarding the plane was such a hassle. I would like to suggest that a crew member should come out and organize the way people are going to be boarding. They can say something like, "seats # A-C can you place stand on the left and Busniness Class on the right" instead of having everyone crowd to the front and be pushing each other. Or have those rope lines like they do at banks and make the people form a line."

Мінуси: "need more movies boarding started before the stated date, told me to go to 3 separate counters to change my seat and it didn't even end up working out"

Плюси: "Efficient, clean, friendly"
Мінуси: "None comes to mind"

Плюси: "Nothing."
Мінуси: "My seat was changed after I had booked and paid for flight."

Плюси: "Affordable price"
Мінуси: "Unfavourable flight schedule- Midnight arrival.. tired."

Мінуси: "Could not get comfortable and (while it doesn't reflect on the airline) all the screaming children I could have done without"

Мінуси: "The plane was very messy and not well kept throughout the flight. The fight attendants expressed levels of frustration with passengers as if we were bothering them. Me and the the passenger next to me lost picture during a movie that were watching and had to have our monitors reset."

Плюси: "Everything was Great !!"

Плюси: "Flights were on time."

Плюси: "Service has become repulsive and terrible that a frequent traveling in Emirates like me for past 15 years is considering to find an alternative."
Мінуси: "Service, the interior and almost everything is poorly managed. The inflight after ringing the call bell for 10 minutes, was disgruntled to attend to us, literally screamed at us saying she was busy in the back and we need to be patient. She took an additional 10 minutes to bring us some water. Her attitude was inexcusable and offensive. I have been a loyal flyer making at least 2 travels in a year with Emirates and I'm ready to switch now."

Плюси: "Great leg room in economy, plane A380 very new and modern."

Плюси: "Lovely aircraft loads of space"

Плюси: "friendly staff"
Мінуси: "encouraging passengers to do more social distancing at gates"

Плюси: "The flight was excellent, and the team worked very well."

Мінуси: "I had no vegetarian dinner"

Плюси: "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
Мінуси: "Hefty upgrade price tag but a good flight otherwise"

Мінуси: "Flight delayed missed connection lost bag"

Плюси: "Food, new plane"
Мінуси: "Poor boarding process"

Плюси: "It was a smooth trip"
Мінуси: "Boarding a bus to be taken to the plane It’s probably not unusual in Turkey but that was a first for me In all fairness it was a high anxiety moment for me with all the unknowns I was facing but I appreciate Turkish Air nonetheless"

Плюси: "Boarding in time"
Мінуси: "Selected food was not provided, old airplane, no entertainment"

Плюси: "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
Мінуси: "The seats were so close to each-other that you can't even get in or out without a big effort. I am not a large person, but I am pretty tall. Fro someone over 6 feet tall, the seats are like a torture chamber."

Плюси: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
Мінуси: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."

Плюси: "food was good, and my business class seat was okay."
Мінуси: "First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?.."

Плюси: "The flying smooth, staff pleasant"
Мінуси: "No charging points, chairs not reclining, plane too small, toilets to far back. Didn't like the plane at all."

Плюси: "Nothing"
Мінуси: "The seats. You are real greedy."

Мінуси: "Tell passengers the truth from the start!"

Плюси: "Inflight service was good."
Мінуси: "Seat was a little uncomfy"

Плюси: "Excellent service, onboard catering and transit facilities."
Мінуси: "No complaints."

Плюси: "E"
Мінуси: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."

Плюси: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Мінуси: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."

Плюси: "Boarding was completed very quickly. Flight arrived on time"
Мінуси: "Screens were very small Issue with with overhead space"

Плюси: "Food quality and robust Entertainment options"
Мінуси: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."

Плюси: "No any trouble during flight."
Мінуси: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."

Плюси: "Confort"
Мінуси: "None"

Плюси: "Very nice. Food was decent, the airline attendants pleasant. Overall, I would fly with them again."

Мінуси: "The broke my baggage. I have been flying a lot lately and never had any issues until I flew with Turkish Airlines. They are incredibly unorganized, late, gave headphones just so I could watch a map since nothing else was being played for some reason, etc. I won't be flying them again."

Плюси: "Very helpful crew. Entertainment choices of movies, tv, music was excellent. Got on and off the plane quickly which was very appreciated."
Мінуси: "Seats were stiff-too upright to get comfortable for a long flight."

Плюси: "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"

Мінуси: "Did not like the long connection to Rome from Istanbul. Otherwise the accommodations were good and clean, and the crew friendly."

Мінуси: "after plane landed, we stayed one (1) hour on the run way till the plane could find a gate to pull into. After as 14 hour flights, this was the icing on the cake!!!"

Плюси: "The entertainment specially the Turkish airline safety part"
Мінуси: "for short trip no need for mugabelat before food"

Плюси: "The service was good"
Мінуси: "Didn't like the airplane. Bit old. Too long till boarding."

Плюси: "Food and staff were excellent."
Мінуси: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."

Плюси: "Everything"
Мінуси: "Waiting over 2h in the customs in Istanbul."

Плюси: "very comfortable and plesant"

Плюси: "Nice to have a meal on a short flight. Flight attendants were very cordial and their service was efficient. The shuttle service from the gate to the plane was very quick such that everyone was boarded in a timely manner."
Мінуси: "There was no entertainment media available. Flight may have been too short for entertainment equip plane."

Плюси: "My favorite airline!"
Мінуси: "Faster boarding would be great"

Плюси: "Turkish crew members are usually very friendly."

Плюси: "The crew is super. The food is good and the entertainment system is almost perfect (free WiFi will make it the best ever)"
Мінуси: "legs space, legs space and legs space. I will hesitate to pick up turkish only because of that. in long flights there are a lot of satisfaction factors but this is the most important one for me. if I have to get up every 20 min to stretch, it is not working."

Плюси: "It was a pleasant experience,"

Плюси: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."

Плюси: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"

Мінуси: "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."

Плюси: "The best"

Плюси: "Everything"
Мінуси: "N/A"

Плюси: "The crew was very nice and accommodating. The seats were comfortable."
Мінуси: "There was no order or control when we got to the gate. Three lines were converging on one to get to the gate and no one from security or the airline was trying to have order."

Плюси: "Nothing"
Мінуси: "The fact the airline didn't compensate us even though we missed our connection flight"

Плюси: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
Мінуси: "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."

Плюси: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Мінуси: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."

Плюси: "N/a"
Мінуси: "Crew member wanted me to move my seat up so the passenger behind me can have more room. The person in front of me had his chair pushed all the way back, what the hell was the crew member thinking? I still did not move my chair and argued with the female crew. Crew members do not treat everyone equally. I asked for functioning pair of headphones and water, crew members never brought them to me. Responded by saying yes, BUT never brought it to me. I noticed crew members treated children and Turkish passengers first. I'm Chinese and flew Turkish airline- I felt the discrimination. Never traveling with Turkish airlines AGAIN."

Плюси: "Short trip ... and a pleasant crew."
Мінуси: "The Aircraft from Ben Gurion to Istanbul was older and not modern, clearly due to the fact that it was only a two hour flight. It lacked the modern perks found in newer aircraft."

Плюси: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."

Плюси: "Love Lufthansa"

Мінуси: "Excelente fly"

Плюси: "The airport was good"
Мінуси: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"

Плюси: "Crew very friendly"
Мінуси: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."

Плюси: "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
Мінуси: "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."

Плюси: "short flight"
Мінуси: "not much room and no entertainment"

Плюси: "Love to fly Lufthansa, I never had a bad experience with them"
Мінуси: "Nothing"

Плюси: "Great hospitality"
Мінуси: "Delayed"

Плюси: "The seating configuration was ideal (2-3-2)"

Мінуси: "The service"

Плюси: "Overall good experience just smaller plane so seating not as comfy as on larger planes and quality of food typical airline food. All staff were helpful and courteous and flight smooth and easy"

Плюси: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Мінуси: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."

Плюси: "See previous comments"
Мінуси: "Same"

Плюси: "Professional, efficient, full, nice sandwich and coffee."

Мінуси: "Very little leg room, when perso in front of you reclines it’s impossible to open table"

Плюси: "On time flight, good service."
Мінуси: "Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!"

Мінуси: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"

Плюси: "Everything."

Плюси: "On time, smooth landing and take-off, friendly crew,"
Мінуси: "Still not enough legroom in Premium Economy but much better than Economy."

Плюси: "Boarding was fast. Crew was good. Comfort level was good."
Мінуси: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."

Плюси: "It was a short flight"
Мінуси: "Sitting in the exit row meant that we could not rest bags under our seat but no overhead was left for a single backpack between my partner and I (our only luggage for the flight). Additionally other passengers were rude regarding overhead and the crew was not communicative on who should put what sort of baggage in the overhead."

Плюси: "Munich airport is very well organized."

Мінуси: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."

Плюси: "timeliness of departure time in flight service quality in flight food offering other than main meals friendliness of flight crew linguistic capabilities of flight crew"
Мінуси: "touch screen for in flight entertainment did not work very well"

Плюси: "Every things was perfect Thanks alot for the stuff who served during the flight they were very kind and helpful , this is the first time that I enjoyed the time being in this flight Thank you again"

Плюси: "Everyone at Lufthansa are very friendly so thank you everyone we love you"

Плюси: "Good food, considerate cabin crew, good entertainment. For a long flight it was as good as you can expect."
Мінуси: "Seats are cramped, at the mercy of people in front and behind you in terms of comfort."

Плюси: "Decent selection of movies."
Мінуси: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."

Плюси: "The crew members were friendly."
Мінуси: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."

Плюси: "Only best part of Lufthansa is newer planes. Smooth rides. However, I don't think they can count on their customers base only on one positive for long run."
Мінуси: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"

Плюси: "all the flights were on time, the service was wonderfull"

Плюси: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Мінуси: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."

Плюси: "The crew was very nice. The hot towelettes before eating was very nice."
Мінуси: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."

Плюси: "The staff on board had the same view on the "comfort" on board and told us, that even her husband tries to avoid Lufthansa if possible."
Мінуси: "Everything on board the economy class is on Ryanair level. It is nearly not possible for me (1,89 meters) to have a comfortable flight in these seats. We will try to avoid Lufthansa as often as possible in the future (I`ve had a senator level in earlier times and things changed massively!)"

Плюси: "Always awesome"

Плюси: "on time, many toilet rooms available. not too much noises from other passengers."
Мінуси: "Boarding system was quite chaotic and unclear. Food was horrible. Premium Economy Class seat was just similar to economy class. Sound system with provided earphones don't work well."

Плюси: "The service is good."
Мінуси: "Noises obnoxious passengers drinking standing up in the isles for long periods. Hanging on other passenger's seats. Very rude and clearly didn't care. Flight attendent tried to get them to sit and hold it down but it had little effect. They were part of a larger group so they wanted the flight to be a social event."

Мінуси: "Flight got canceled, everything was slow."

Плюси: "I loved everything."

Плюси: "We got there"
Мінуси: "Had to get a replacement plane when the first one had issues."

Плюси: "Staff was very attentive to the children. Ability to follow the flight with the cameras. Person in front of us leaned his seat back and I was unable to get out due to an injured left arm. He did agree to move forward when we requested."
Мінуси: "No choice on food. Bathroom ran out of toilet paper, even tho we had reported that it was getting low."

Плюси: "I was so pleased with all the people involved from ticket desk to pilots and stewardesses. I would recommend Air Canada to everyone."

Плюси: "Food & Entertainment were OK"
Мінуси: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."

Плюси: "Every trip i took was the same. Just wonderful. They even gave me a free pen to fill out my paperwork."

Плюси: "Nice trip"
Мінуси: "Food"

Плюси: "aircraft is ok departure time"
Мінуси: "support call line entertainment food all sub standard in economy plus... will not use again."

Плюси: "I missed my flight in FCO , Italy, while the Lufthansa staff at the checking desk calling and checking about my booking they told me I don't have a booking . I had all the booking doc and every thing they need on my hand and on my phone from the e-mail. but they kept telling me they don't see it in the system and kept me waiting in FCO airport in Italy for an hour and then they told me "now you can't board on this flight. it's departing in 5 min." I asked so what shall I do now did you solve the mystery ? They told me my booking is cancelled and I have to buy another ticket. When I asked why my booking cancelled and who cancelled it. They don't know. My blood pressure was raising. I felt like they were telling me go away we don't want you to flight with us. I wish I had an option to fly with another airline with in the next 3 hrs coz I had to fly with in that period of time. Otherwise all my plans on the other end was about to get messed up. Unfortunately it was only Lufthansa airline flying with in the next 3 hrs. So I was forced to buy another ticket and fly. My original ticket was a round trip from Oslo to room via Frankfurt stop over in Room and then go to Frankfurt stop over in Frankfurt and then back to Oslo. But they make me buy extra $400 ticket and it was non of my fault. I had a terrible expirance flying from Room, Italy (FCO) to Frankfurt they made me buy another ticket. Extra $400. I complained at the Lufthansa headquarter in Frankfurt airport after waiting for two hrs in line , they refunded me only $200.And they charged me €25 for processing the refund. It's ridiculous. The good service and name Lufthansa use to have is now becoming only a history."
Мінуси: "The flight crew was nice."

Мінуси: "Spicy food"

Плюси: "The process of helping me to get on the connecting flight on time - a person led all those making this particular connecting flight to a bus and then straight to the gate. A very smart way to ensure we didn't stress or have to find the gate ourselves. Very impressive"

Плюси: "Our connecting flight to Munich was late, but Lufthansa had a van waiting to collect us, usher us through passport control and get us to our flight to New York in time. That was a tremendous help and took a lot of stress off of the trip."

Докладніше про Emirates
Інформація щодо COVID-19

Заходи безпеки авіакомпаній, які здійснюють рейси з Гонконгу до Одеси

Авіакомпанії, які здійснюють рейси з Гонконгу до Одеси, вжили додаткових заходів безпеки й оновили свої правила перевезення, щоб краще задовольняти потреби мандрівників. Ці правила можуть бути різними залежно від авіакомпанії.

Посилені гігієнічні заходи

Щоденне прибирання та встановлення HEPA-фільтрів у салоні літаків на рейсах з Гонконгу до Одеси

Маски обов'язкові

Захисна маска на борту є обов'язковою. Маски на рейсах з Гонконгу до Одеси надаються

Дотримання безпечної відстані

Місця по центру на рейсі з Гонконгу до Одеси забронювати не можна

Тестування перед перельотом

Тестування на антитіла та симптоми на рейсах з Гонконгу до Одеси

Бронювання авіаквитків Гонконг – Одеса недорого

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