The boarding process at jfk was a nightmare. The gate staff were inappropriate. The plane was old and needs to be refurbished or replaced. There still is a middle seat in business class. The cabin crew appeared disinterestedor perhapstired. For the cost of the ticket qatar etihad or emirates airlines are a superior choice.
I had the bad luck of traveling on a flight where there was a family with 2 children, aged 2 and 3 years. As you can imagine, it's hard to keep them entertained and calm all the time. As a result I couldn't get any sleep and got kicked on the back of my seat every now and then. Aside from that everything was pretty good - the boarding was great, the staff was exquisite, the food was great and the list of movies was quite big.
Short layover would have been better.
On June 18th, I flew from RDU to JFK, NY. The plane was delayed in the runway for 1+ hours. As soon as I got out of the plane, I got a wheelchair (dur to my heart and back pain) and told the agent to go as fast as he can to Turkish airline terminal so we can catch the flight. We arrived at Turkish airline gate and the airplane doors were closed. I asked and almost begged to let us get in, but our request was denied. Therefore, we lost our connecting flight by Turkish airline to Istanbul, Turkey. We still had 20 minutes left from the departure. But Turkish airline said, they close the door 40 minutes before the departure. Around 12:15 AM (now is June 19th), I walked all the way from Turkish airline to JetBlue ticket counter (half an hour walk) and asked for next flight to Istanbul. After waiting for 2+ hours in the line, JetBlue indicated that next day flight to Istanbul is all sold-out and Turkish airline does not have any space from JFK to Istanbul. The agent said, why don’t you get a hotel and come back tomorrow morning and there might be a space for you. She said, most of time, there is a cancellation, and they should be able to accommodate us. Then, we have started to search for near-by hotel and after 2+ hours searching (all near-by hotels were sold-out) around 3:30 AM we found a Comfort-Inn which was 10 miles away. We got Uber and went to that hotel. The guy asked for $230+$50 deposit cash (no credit card) per person for only 6 hours as we had to be out by 12 PM. My son and I got 2 rooms very close to lobby (Room# C15 and C17). Once I got to my room, I saw flies and bugs in the corner of my room. At this time, I thought about getting a rest and try to connect my next flight to Istanbul which was extremely important to me. Once I got into the bed, it was extremely uncomfortable. The bed was uneven and bad. To make the long story short, I only slept one hour (at the most) due to around 6 AM, lots of kids in the lobby were making noise which I could hear them well. They only reimbursed one of the rooms and the other one they charged us as my son had the same problem as me. I did not argue as my goal was to get to JFK airport and get my ticket to Istanbul to see my nephew and his new wife. We came back to JFK airport and again stayed in the line for 2+ hours. Once it was our turn, the JetBlue ticket counter indicated; they don’t have anything from JFK to Istanbul. However, they have a flight from JFK to Boston and from Boston to Istanbul. I said, Let’s get that ticket, immediately The JetBlue agent said, I had to go to Turkish airline “Lost and Found” section to pick up my luggage and hand carry it back to JetBlue from JFK to Boston, then from Boston to Istanbul. This means, I had to go back again all the way to Turkish airline in another Terminal, get my luggage and bring it back to JetBlue. Due to so many people missed their flights, I had to wait for 2+ hours to get my luggage due to “Lost and Found” being so busy with so many lost luggage from other passengers. After 2+ hours, I picked up my luggage and took it all the way back to JetBlue (half an hour walk). I got to JetBlue ticket counter and re-checked my luggage going from JFK to Boston and Boston to Istanbul. I spent 3+ hours walking around and then I went to JetBlue’s gate for departure to Boston at 7:30 PM and then from there depart to Istanbul at 11:30 PM. Around 7:10 PM, the agent announced that, the plane which was supposed to pick us up has not arrived and there will be a delay. I asked the ticket counter agent, how long is the delay and he said, he does not know. Around 8:30 PM, the plane was arrived. The agent told me, by time they board us, it will be 9:00 PM and the soonest we get to Boston, it will be between 10:30 to 10:40 PM which Turkish airline closes the gate for their 11:30 PM departure to Istanbul. So, the agent said, there is no way we could make on-time and I will miss the flight from Boston to Istanbul. I went back to the ticket counter, and they said, they don’t have anything next day (Tuesday June 21st) and asked to stay in the hotel for another night. At this time, I was unbelievably shocked and stunned by JetBlue and how they treated me. Being in JFK airport and that bad hotel for over 30+ hours, not having my medications with me, I was at a point of falling due to being weak of not taking my medicines. I never thought this would happen to me. I decided to go back home to RDU, NC as we have missed my nephew’s wedding on June 19th and also missed the “Ceremony after the Wedding” on June 20th. There was no point for us to go to Istanbul as my nephew and his wife were gone to Honeymoon and all relatives were going back to their countries. We were extremely disappointed as it happened twice and the level of caring we received were extremely low. JetBlue agents did not even care that we lost connecting flights twice. They were all laughing, working very slow, talking personal and eating Pizzas while taking care of JetBlue tense customers. At this point, we decided to go back home to RDU, NC. This was due to being weak and having dizziness. The agent said, they will issue us 2 on way tickets which will be paid for. The plane was supposed to leave JFK towards RDU at 9:55 PM. Guess what, it left the airport at 11:30 PM, and arrives in RDU around 12:45 AM. As soon as I got home, I took my medications, passed out and slept for 11 hours. On Monday I rest all day as my heart and my body were aching. Yesterday, I was in contact with jet Blue (Code share department) as well as Kayak agency and other agencies for hotels and tours which all were cancelled due to JetBlue delays which occurred twice back-to-back on Saturday and Sunday. In summary, I lost my nephew’s wedding who is like a son to me. While I was in airport, we spoke on the phone, after the Wedding and after the ceremony. He said, uncle, without you, this wedding was meaningless to me and my bright. As soon as he said, I cried. It broke my heart and we both cried over the phone. These back-to-back delays happened only because of JetBlue. My nephew and I lost a big one here as I am still at lost and could NOT believe, this happened to me.
Плюси: "Need a more improvement for the service"
Мінуси: "Need a proper training"
Плюси: "The crew was nice. But it took forever to get our luggage when we arrived. We waited half an hour!"
Мінуси: "The luggage took forever to come out after we landed at JFK. Also, the quality of the food was not good on the plane."
Мінуси: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Плюси: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Мінуси: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
Плюси: "Comfortable seat."
Мінуси: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Плюси: "flights on time. special meals I ordered were provided."
Мінуси: "very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this."
Плюси: "crew was great, food was delicious, seats were comfortable."
Мінуси: "updated movie library, better handling of boarding for priority customers."
Плюси: "crew was good enough... but seats was not comfortable, screen was broken and in general plane was a bit old for 2019 futures"
Мінуси: "more space for legs, modern screens"
Мінуси: "The crew isn’t very friendly, they do not know English very much."
Плюси: "The flight was on time and the crew was professional. The food and entertainment was good."
Мінуси: "It is too cramped in the toilets and seating area."
Плюси: "Food was good and the crew members were very friendly."
Мінуси: "The entertainment system for the full plane was not working. WiFi was not working. I was not too concerned about the WiFi, but for people traveling with children, no TV was difficult."
Плюси: "The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well."
Мінуси: "Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago."
Плюси: "This Airline is one of my favourite."
Мінуси: "Good service and decent planes.Hardly any delays."
Плюси: "Its was sooo goood, thanks"
Плюси: "The in-flight entertainment was great."
Мінуси: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Мінуси: "I miss the turkish delights they used to serve"
Плюси: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Мінуси: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Плюси: "Great service, great food and drinks"
Плюси: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Плюси: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Мінуси: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Плюси: "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
Мінуси: "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."
Плюси: "I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?"
Плюси: "All was fine. No complaints."
Мінуси: "Live TV news"
Плюси: "There was almost nobody on the flight. In flight entertainment was awesome too."
Плюси: "Big plane"
Мінуси: "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"
Мінуси: "Customs in Skopje"
Плюси: "All aspects of the flight were flawless. Lounge in IST is always a great addition."
Плюси: "the in flight crews were great! Lots of things to watch, nice food and wine."
Мінуси: "Tight close seats, rather long line at check in."
Плюси: "food, large touch screen..."
Плюси: "They shipped my dog from Tel Aviv perfectly. No problems."
Мінуси: "The laptops and Ipads are removed from the cabin"
Мінуси: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."
Мінуси: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Плюси: "I was treated much like a first-class customer flying in coach. Food and beverage service as quite good. Turkish Airlines certainly beats any of the US airlines' on-board coach service by a long shot."
Мінуси: "I didn't like having to check my laptop at the gate. I wished they would have told me advance, as I was planing a lot of work on plane, and could not."
Плюси: "There was a delay in take off over 54 minutes. We had only 30 minutes to catch the connection flight at Istanbul airport and no one guide us in the airport to which gate we have to go. It was very hard for my wife to run with me all the way to the next gate (she is diabetic)."
Мінуси: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Плюси: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."
Плюси: "Friendliness of the crew and their willingness to serve"
Мінуси: "Boarding process at Istanbul and aircraft maintenance"
Плюси: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Мінуси: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Плюси: "Flight was short. Provided snacks and drinks."
Мінуси: "Flight left late, bathroom was very dirty, and for some reason everyone around me got a meal, but I did not! I usually really like flying with Turkish, but this flight was disappointing."
Плюси: "Food and entertainment system"
Мінуси: "Heat on the airplane."
Плюси: "I have flown with all big airlines including Lufthansa, BA, Delta, American and others. This flight was by far the best experience I had. They have lovely serving crew so no one actually hesitates to ask or want something. They have helped me and my two toddlers along with 3 other similar families of an incredible amount to make sure they are all comfortable. No wonder that received the best airline of europe award for several years in a row...There was only a 20 minutes delay during take-off and we still arrived home a bit early... Very smooth flight, one that I still cant believe I had with my 2 toddlers. Strongly recommended."
Плюси: "Onboard experience very good. Food, entertainment, facilities. Tight seats - per usual."
Мінуси: "Getting boarding passes and checking luggage took two hours. Literally was being dealt with for two hours personally while a couple employees typed and complained to reticket us after airline inexplicably cancelled our reservation on flight home. Until about 30 minutes before departure, no employee had assured us we would get on the plane we paid to be on. Just no concern for the anxiety we were dealing with - and Turkish caused."
Плюси: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Мінуси: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."
Плюси: "The service was good and all attendants were polite"
Мінуси: "They took so long to take away trash after food/drinks"