Staff very kind and helpful
They literally discriminate the families flying with children. We had five tickets and they did let us carry only two cabin bags though the bags weighed only less than 10 lbs. very rude. They asked us to put all laptops together in one bag and check in rest of them at the gate in dallas. They asked us to check in one more bag at the gate in doha for our connection because the cabin bag with laptops is heavy. We were family of 5, traveled with one cabin bag to our final destination. I have been using qatar since 2014. Won’t fly with them again.
We left in time, arrived on time but my luggages did not! I just got them the next day.
Travelled in time as advertised
Overbooked flight. My wife and I got split up. I have a replaced disk in my neck (kids behind me constantly kickin my seat) made for a painful and unpleasant flight. (Staff did nothing to prevent this)
They did not let my uncle fly at all
Мінуси: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Плюси: "Yeah everything was good flight timing was very accurate I loved their service"
Мінуси: "Hotel or a waiting area should be arranged in case of flight delay"
Мінуси: "Everything and being on time and not loosing all my luggage"
Плюси: "best airline"
Мінуси: "when its best there is no comment"
Плюси: "I love your hostesses"
Плюси: "Crew were amazing, superb."
Мінуси: "Food verity, seat comfort ability, wider range of entertainment."
Мінуси: "Check-in for ticket took 2 hours!"
Плюси: "crew was nice and helpful"
Мінуси: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Плюси: "The airplane trip was ok"
Мінуси: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Плюси: "The crew was amazing and welcoming and warm."
Мінуси: "The toilets was not clean and the boarding delayed without any explanation"
Плюси: "crew is good and helpful."
Мінуси: "The food was terrible. Needs to improve the quality of the food."
Плюси: "The crew was amazing!"
Мінуси: "The internet service was not working!"
Плюси: "No delays"
Мінуси: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Плюси: "The Service is always great, entertainment system is great and the food is even good."
Мінуси: "I liked everything!"
Плюси: "The crew were very friendly"
Мінуси: "The boarding was delayed"
Плюси: "Customer service and food."
Плюси: "So many movies to spend flight time with great crew"
Мінуси: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Плюси: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Мінуси: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Плюси: "Spacious for economy, pleasant flight attendants"
Плюси: "Hotel to freshen up was great idea"
Мінуси: "Visa took forever. Ended having only 2 hours at the hotel"
Плюси: "Great services"
Мінуси: "Boarding slow"
Мінуси: "My personal stuff been stolen in airports"
Плюси: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Плюси: "Gate crew was great"
Мінуси: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Плюси: "Dallas to Doha wheel chair service and boarding was good."
Мінуси: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Плюси: "Selection of alcohol."
Мінуси: "The selection of food."
Плюси: "Service great and on time"
Мінуси: "Lounge in Cape Town was bad."
Плюси: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Мінуси: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Плюси: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Мінуси: "Small seats (I'm fat, so this is my problem really)."
Мінуси: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Плюси: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Мінуси: "not friendly staff delayed and no help. cost me so much did not get anything"
Плюси: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Мінуси: "I didn't have any issues on this flight. Everything was great for me."
Плюси: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Мінуси: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."
Плюси: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Мінуси: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Плюси: "The staff were friendly"
Мінуси: "Food The seat were terrible The next flight rebooked because the first fight were delayed"
Плюси: "Flight was very good"
Плюси: "Great crew members.. Very helpful"
Мінуси: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Плюси: "Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght."
Мінуси: "Food menu wasnt good."
Мінуси: "Food could have been better, I mean the quantity could have been more. The attendants were not so nice. Breakfast was only a half slice of bread. Please increase the quantity of food."
Плюси: "Plenty of entertainment variety."
Мінуси: "Not enough leg and elbow room. For a flight this long, seats should be a little more comfortable."
The service from flight attendants was excellent the food was good , the coffee taste yummy!
Плюси: "The crew was friendly and helpful."
Мінуси: "The leg room was smaller than most other flights and the war phonejack didn't work and the video constantly paused every 30 seconds. Also the 1 8kilo bad allowance in the cabin is a bit unreasonable but I see why they need to because the overhead storage and under the sit storage was less than normal too."
Плюси: "Crew was fantastic!"
Мінуси: "I wish they would use newer planes on this long route but other than that everything was excellent!"
Плюси: "Excellent service for affordable price"
Мінуси: "Flight was delayed"
Плюси: "No issues"
Мінуси: "Everything is good"
Плюси: "Crew was attentive, friendly and helpful."
Мінуси: "Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again."
Мінуси: "Hotel for passengers"
Плюси: "crew was great, food was delicious, seats were comfortable."
Мінуси: "updated movie library, better handling of boarding for priority customers."
Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Плюси: "meals are pretty good, though repetitive"
Мінуси: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
Плюси: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Плюси: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Плюси: "Food and seat comfort"
Мінуси: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."
Мінуси: "Boarding was terrible, flight was late, no communication from the crew. Captain barely spoke English"
Плюси: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Мінуси: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Плюси: "The flight crew was friendly and kind."
Мінуси: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Плюси: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Мінуси: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Мінуси: "Took them too long to pick up the trash ..."
Плюси: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Мінуси: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Плюси: "good flight"
Мінуси: "The Turkish government not allowing me to use my ticket."
Мінуси: "bus service to the plane"
Плюси: "I like the comfort, food and the entertainment."
Мінуси: "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."
Плюси: "Nice seats, and staff"
Мінуси: "The family behind us had kids, they were yelling, kicking my seat and had a cat they were holding. I am highly allergic to cats and at first couldn't understand why I was coughing so much. I was very disappointed the staff did not make sure this animal was contained at the back of the plane."
Мінуси: "The food was low quality and delivered in a demeaning fashion."
Плюси: "The care taken to wrap the electronic equipment you were mandated to confiscate. That part was handled well"
Мінуси: "Retrieving the electronic equipment was a chaotic nightmare. There was no order. There were two lines where passenger did line up in than others cut the line claiming they had connecting flights. Those in charge never verified whether they were connecting to another flight. Never asked for their boarding pass. I heard some laughing saying they did no have connecting flights. I better job and method of handling this situation is needed as long as the ban is in effect. Otherwise, Turkish airlines is fine. My wife and I have traveled most airlines and travel extensively. So, we are aware of good service and bad. Your service minus the electronic equipment is good."
Плюси: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Плюси: "The crew was very helpful,seats comfortable."
Плюси: "As with the departure, everything was smooth for those who had no carry-on laptop"
Мінуси: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
Плюси: "Crew was very nice. I got my special meal. I am very thankful for it."
Мінуси: "Kosher food was ok"
Плюси: "Short flight with no issues."
Мінуси: "No problems--everything average."
Мінуси: "Everything was high level"
Плюси: "As always, great entertainment system. Constantly updating and improving."
Мінуси: "For some reason, I didn't get the option to choose a meal type at check-in, as I sometimes have in the past. Seeing as it's Passover, and I don't eat meat, I wasn't really able to eat much from the default meal I was given."
Плюси: "Reasonable good food by airline standard. Good entertainment options."
Плюси: "The food used to be way better than now"
Мінуси: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Плюси: "The entertainment and food were excellent."
Плюси: "It was ok."
Мінуси: "I asked a flight member for assistance and he said he would get back to me with the info but never responded. Also, when meals were delivered, my packages were halfway open as if it was prev touched by someone else and the food was not warm. My arriving flight gave high hopes that this returning fight did not fulfill."
Мінуси: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Мінуси: "Very very cramped"
Плюси: "Missed the flight for 5 minutes because of wrong information being given to us then tried to get help and no one is there to help for Turkish airlines . Called multiple times and was being hung up on multiple times and after finally getting through the custimer service representative was extreamly rude and was threatening to hang up the phone because I was asking her what I should do next . At the end of the day no Turkish airline associate was able to help us and had to buy another ticket with Emirats . Tar table customer service and just took our money regardless of us flying with you guys. Coming back my mother was sick and we tried to get our ticket dates increased but still wasn't able to and now my mother has to buy another ticket with another airline just because Turkish airline was the worse experience we have ever had and we always fly international ."
Мінуси: "Horrible customer service"
Плюси: "The desk personnels from the Philippines (flight from Phils to Istanbul) were very accommodating when I requested if the plane was not full that I could be seated on an area where the other seat was not occupied. Very professional with smiling faces."
Мінуси: "So now, this would be the opposite (big time), this lady personnel on the desk (flight from Istanbul to Miami), when I asked her for the same request, she did not even look on the computer and quickly stated that the plane was full. I travel a lot so I just know that this person was lying and sure enough when everyone boarded, they were empty seats. I should have gotten her name because she was just plane lazy and unprofessional, it showed that she did not like her job. I paid an expensive Turkish plane ticket, so I deserve that courtesy and I would fully understand anyway if there were no seats at all but please don't even take your costumers like a fool."