Мінуси: "Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!"
Плюси: "crew was good"
Мінуси: "crazy detailed search in goleniów"
Плюси: "I liked the smooth boarding process"
Мінуси: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap..."
Мінуси: "Din’t be almost 4 hours late No explanation, no apology"
Плюси: "The flight was relatively short, so that was nice."
Мінуси: "It left a lot to be desired for a Business Class fare."
Плюси: "The service was great"
Мінуси: "Boarding was late and disorganized. The entertainment system was out of date with only a limited selection of movies - no wifi, no tv series, no live tv, no podcasts, ..."
Плюси: "Sufficient space between front seats"
Плюси: "The crew was nice and friendly."
Мінуси: "The food kinda sucks. The space in the economy so cramped. No english subtitles in any of the movies or TV programs."
Плюси: "Roomy, offered water"
Мінуси: "Food selection"
Мінуси: "Everything is perfect you can take this flight"
Мінуси: "Flight delayed for 5 hr"
Плюси: "Complimentary upgrade to business class - wonderful!"
Мінуси: "Delightful service and food."
Плюси: "The crew was very helpful."
Мінуси: "No entertainment for short flight. Plane was very old."
Мінуси: "More communication about flight delays from the airport staff."
Плюси: "Hello, The plane was one hour late because the plane engine has some problem. Thats what the Crew said . This is crazy and scary to fly that airline. And no friendly Crew at all"
Мінуси: "everything . first they have to learn English"
Мінуси: "I didn't like, that our flight was delayed for an hour before Christmas Eve and Christmas. During this period you are waiting for everything going well. But I am happy, that it wasn't very long delay."
Плюси: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Мінуси: "Long flight hours."
Плюси: "LOT dictionary doesn't have the word: on-time,"
Плюси: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Плюси: "Over all was ok nothing exceptional but boarding was very slow, and slk of us with connections did not make it as the luggage came on the carousel 60 min afterward checked the security. Will not use them again."
Мінуси: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Плюси: "On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine."
Мінуси: "The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there..."
Плюси: "Good snack"
Мінуси: "Beverage selections are limited"
Плюси: "Flight crew are attentive and helpful. More space on these shorter flights than on the long haul ones. Bombardier is a good plane. Also crew at the gate were helpful and supportive as I was delayed. What was even more surprising when I arrived in Budapest was that my luggage also made it - so thank you LOT a lot (!) for being so efficient."
Мінуси: "The fact that the delay on the previous flight meant that I almost missed this flight and just made boarding even more stressful. However LOT were extremely efficient and attentive, and they called for a bus/van to get me and one other passenger to the plane. Smiles and assistance make a huge difference."
Плюси: "Flight attendants were very helpful."
Мінуси: "The flight was delayed by 30 min. There was no announcement to passengers on the matter."
Мінуси: "Connecting flight in Warsaw was horrible. Warsaw airport is not prepared to help people that have little (1 hour) time to catch other flights. It's a nightmare."
Плюси: "Crew was great."
Мінуси: "No on-board entertainment."
Плюси: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Плюси: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Мінуси: "Limited beverage choice"
Мінуси: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Плюси: "Interior seats in Premium Economy class."
Мінуси: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."
Плюси: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Мінуси: "In-flight entertainment offered a very conventional set of movies from which to select."
Плюси: "All the rest"
Мінуси: "I bought economy ticket, yet I had to pay extra for my suitcase"
Плюси: "We didn't even really fly this route. Had to go to Hamburg then Frankfurt."
Мінуси: "Our flight was cancelled. Employees lied to us about other flight information. Other passengers received food and water as a small compensation and we received nothing, even though our same flight was cancelled. They had to rebook us twice due to their mistake and no one even apologized. Barely made any effort into helping us from their own mistake."
Плюси: "coffee, snacks."
Мінуси: "No free wine :-), unlike in flights with Lufthansa or AUA"
Плюси: "New planes, great food, excellent service!"
Мінуси: "Professional crew"
Плюси: "Service, food, entertainment were of good quality"
Мінуси: "Flight was delayed 40 min; after landing the plane was sitting on the field forever; during descent, my ears started aching, and I think I got some kind of vestibular system damage, possibly from an overly fast descent. Not good."
Плюси: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Мінуси: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."
Мінуси: "I needed to make an international call to Poland to order a special meal.There was no option to do it online. The special meal was served in a timely manner, however, the food seemed not natural."
Мінуси: "The worst crew I've ever seen"
Плюси: "That it landed safely."
Мінуси: "Too many kids and parents that think other passengers must put up with their kids. The "new system" spilt up my wife and I and we sat in different rows. Nobody seemed to be able to fix it and told us we could have booked our seat 24 hrs in advance online but the 24hr advanced option had 0 available seats. Why is it acceptable for any company to think that, when booking two or more people under one reference/ booking number, its ok to split up the people on that booking...? Would a car rental place give me two cars because they wouldn't want my wife and I to be in the same car??? When I explained my frustration, They all agreed with me, that they would be just as frustrated but nobody could do anything about it. A lady next to me (again, not my wife as she was in a different row) ordered a special meal that was not filled for her. She ate two rolls and the flight crew was not prepared for a mistake someone made with the prearranged food order. It is not a waste of money to have an extra few meals on the plane to accommodate "emergency" issues like someone forgetting to read their "to do" list with special needs. LOT Polish Airlines had become a disappointment for many passengers. Not my first flight with them and seems that they get worse every time I'm in one of their airplanes. Probably will look for other airline options when traveling to Poland in the future."
Мінуси: "I had a 16 hour layover, which started as as 4 hour layover. Then the airline lost my baggage that I got after 4 day. Never flying with them again."
Плюси: "Not much"
Мінуси: "Lost my luggage"
Плюси: "Comfy seats, entertainment, 2 in flight meals and very attentive flight attendants. They also supply blankets, pillows and headsets. Very smooth flight from JFK into Warsaw."
Плюси: "yes. It was perfect."
Мінуси: "Better reading material"
Плюси: "All was super!"
Мінуси: "All was great!"
Плюси: "Clean and neat aircraft with nice crew"
Мінуси: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Мінуси: "Flight attendant didn’t smile @ all, it was like we are on her way."
Плюси: "Nice stuff."
Мінуси: "Probably teleportation?"
Мінуси: "The crew might be greeting passengers onboarding."
Плюси: "We made it safely to our destination."
Мінуси: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Мінуси: "Sēdvieta neērta un nepiemērota gulēšanai."
Мінуси: "One Toilet for a full plane with 150 passengers...."
Плюси: "Arrival in time"
Мінуси: "Compartment for hand luggage was full, no space"
Плюси: "flight crew was amazing."
Мінуси: "Boarding was poorly handled by airport staff"
Плюси: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Мінуси: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Мінуси: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Плюси: "All fine"
Мінуси: "Flight delayed 2 hours"
Мінуси: "Horrible customer support"
Плюси: "Helpful crew"
Плюси: "Crew were efficient and friendly."
Мінуси: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Плюси: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Мінуси: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Плюси: "most of the crew were polite and helpful"
Мінуси: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Плюси: "staff were polite, helpful, and efficient"
Мінуси: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Мінуси: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Плюси: "Nice new plane, on time."
Мінуси: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Плюси: "Pleasant crew, efficient boarding, flight was on time"
Мінуси: "No in-flight service"
Плюси: "They waited for transit passengers Were helpful"
Плюси: "New planes"
Мінуси: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Плюси: "If water was free it would be better. Other than that everything was fine"
Плюси: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Плюси: "On time boarding and departure. Clean plane and friendly staff."
Мінуси: "Nothing, all was good."
Мінуси: "I needed to cancel the flight a month before, and I got no refund"
Мінуси: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Мінуси: "No food or entertainment."
Мінуси: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Плюси: "It got me from point A to point B."
Мінуси: "Seat was uncomfortable and next to an odorous toilet."
Плюси: "Brand new aircraft Wider seats as normal Good selection of food"
Мінуси: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Мінуси: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Плюси: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Мінуси: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Мінуси: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Плюси: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Мінуси: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Плюси: "Flight was on time which was surprising given a late snow storm in Tallinn."
Мінуси: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Плюси: "Moved up to First class section."
Мінуси: "No refreshments"
Плюси: "On time"
Мінуси: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Плюси: "Very efficient, quick"
Мінуси: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Мінуси: "Riga to vilnius delayed 2 hours"
Плюси: "Boarding, comfort"
Мінуси: "SAS didn't let me check in my flight to final distinction, so I had a problem."
Мінуси: "The flight from Zurich to Riga and especially the landing was terrible. I travel a lot and this was among the worst flights I have had. I felt as if the pilot was not in control of the plane."