Only liked crew and food, airplane was old, Entertainment system was ok, but my luggage was delayed for 48 hours and contacting the airlines/help center was difficult with referral to different departments, not much of them speak english and was put on hold multiple time to find someone that speaks english, end result me giving up on them and contacting my Visa insurance.
The flight is canceled due to bad weather, no available flight next day, had to change destination the next day and pay extra money to go to Los Angeles
Мінуси: "Hotel for passengers"
Плюси: "crew was great, food was delicious, seats were comfortable."
Мінуси: "updated movie library, better handling of boarding for priority customers."
Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Плюси: "The crew on the airplane were fantastic. They arranged an aisle seat, which I requested upon checking in."
Мінуси: "I asked for an aisle seat and I was assured when I checked in that I have an aisle seat. But this was not correct. The crew on the airplane did their best to accommodate my request and they were successful. So the mistake was that of the crew in Berlin where I started my flight."
Плюси: "Friendly staff, good Turkish food, plenty of movie choices, etc. Overall good."
Мінуси: "Seating space just too small for tall people: elbow room and front distance (awkward eating with long arms in confined space). But This is standard for most airplanes in economy class."
Плюси: "It was easy and convenient"
Мінуси: "The airline lost my bag, with contained all my clothes, shoes, jewelry, ps4 gaming concel, and all the games CDs I had , alongside the documents I needed to renew my Visa, which was such an inconvenience getting back, that I had to extend my ticket by a week which also cost me almost $400. Plus the airline staff was rude. That ruined my vacation."
Плюси: "What once was an appealing upgrade is now outdated. Turkish Airlines should look into upgrading their fleet. Otherwise food and service are great as always."
Мінуси: "Entertainment system was a bust. Our entire isle had issues with the system, movies not playing, music sounding awful. Even cameras and flight map were out. kudos to the cabin chief for going above and beyond and making arrangements in case people wanted to switch seats."
Мінуси: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."
Плюси: "We loved everything about our flight, plane was so quiet and service was amazing"
Плюси: "Personal Travel bag"
Плюси: "Nothing Really Nothing"
Мінуси: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Мінуси: "Leg room especially between Houston and Istanbul fo"
Мінуси: "I think the food is so little, and also there is no snak for passangers ."
Мінуси: "Worse customer service"
Мінуси: "Took them too long to pick up the trash ..."
Плюси: "AMAZING AIRLINE. Anyone traveling to this part of the world, fly Turkish!! Best international flight I have ever taken."
Плюси: "Baku airport stunning. Better dessert. Helpful crew. Perfectly on time."
Мінуси: "Salad lame. Istanbul airport needs upgrade. Gate change twice in 2 hrs, no good announcement system. Baku airport baggage carousel not up to the standard of the Terminal glory."
Мінуси: "bus service to the plane"
Плюси: "Crew was very professional and food was very good."
Мінуси: "With 2.5 hr layover there was no explicable reason for our luggage not to make it to its destination. Yet we upon arrival to Sarajevo, we (and other 10 passengers headed to the lost luggage department."
Плюси: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Мінуси: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
Плюси: "I truly enjoy my first experience flying on Turkish Airlines! Service was great, flight was smooth, food was great! I liked The whole experience! I'll definitely recommend Turkish Airlines To my friends!"
Мінуси: "Food: they gave you a menu so you can pick up an option (by half way through lunch service they run out of one of the options) They also didn't provide enough water, it's a transatlantic flight! Few options for beverages. Boarding: messy. You have a seating section for a reason (besides pricing). Also connecting flights from IST to the US are horrible. Four point checks and manual screening."
Мінуси: "i am allergic to cheese and there is no other food selection. Hostess skipped serving my husband meal through out the flight unless asking the hostess. We had 1hr 30 minutes to walk to transfer flight and pass through customs and checking points . we did not have enough time .most of the time we ran to catch up the flight"
Мінуси: "Service was bad. Long and uncomfortable flight!"
Плюси: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Плюси: "Short flight with no issues."
Мінуси: "No problems--everything average."
Мінуси: "Everything was high level"
Мінуси: "Not having a jet bridge and having to board a bus to get to the plane."
Плюси: "On board entertainment."
Мінуси: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
Мінуси: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Плюси: "The quality of service is always on top, kindness and help is always when you ask..."
Плюси: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Плюси: "This was our first time with Turkish Airlines. I love that an inexpensive flight gave such wonderful service. My favorite thing is that they treat children well. We will definitely use again."
Плюси: "All other crew was very nice, good seats"
Мінуси: "No wifi, FA skipped me when giving flight bag"
Мінуси: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
Плюси: "Fast. Tasty food. Good movies. Great Service."
Плюси: "Food! A real dinner on a 2.5 hour flight! Turkish delight treat for all after boarding."
Мінуси: "No in-fligh entertainment."
Плюси: "Food and entertaiment. Crew was very good."
Мінуси: "No leg room for people 6 feet and taller."
Плюси: "Continued the great service"
Мінуси: "I would like a little more leg room"
Мінуси: "Flight from Houston to Istanbul got delayed; Turkish Airlines representative confirmed that flight will catch up on time and I can reach my connecting flight on time, however changed my ticket for the connecting flight so I would leave Istanbul next day - without informing me about the change.Once I realized changed "date/time" in the ticket (VS what I booked) and complained about it, all Turkish Airline representatives were acting line they don't understand English...this is unacceptable. I ended up spending the night in the Airport."
Плюси: "I would like to rate overall as excellent site won't recognize my attempt Food was better Nyc p,Istanbul,Rome then returning.service was always pleasant and attentive. Seats better then most. I will use Turkish airlines again"
Плюси: "Good food, very helpful crew, lots of entertainment, chargers, etc. Overall very good experience for the price, and I will definitely fly with them again in the future."
Мінуси: "Rows of seats on A330 were very close together. It was barely OK for me, at 5'4" but would be very rough for anybody much taller."