Посилені гігієнічні заходи
Щоденне прибирання та встановлення HEPA-фільтрів у салоні літаків на рейсах з Азербайджану до Києва
Авіакомпанія Ukraine International Airlines не стягує зборів за внесення змін та скасування бронювання на рейси з Азербайджану до Києва. Обов'язково перевірте точні умови надання послуг на сайті постачальника.
Більшості мандрівників, місце вильоту яких – Азербайджан, а місце призначення – Київ, потрібен негативний тест на COVID-19 або вони зобов'язані ізолюватися.
Київ: більше про обмеження для мандрівників
Мандрівники, місце вильоту яких – Азербайджан, а місце призначення – Київ, зобов'язані ізолюватися протягом 10 днів після в'їзду.
Мандрівники, місце вильоту яких – Азербайджан, а місце призначення – Київ, повинні надати негативний ПЛР- (NAAT) або антиген-тест (швидкий), отриманий за 72 години перед в'їздом.
Київ: поточні правила для вакцинованих мандрівниківбільшості мандрівників, місце вильоту яких – Азербайджан, а місце призначення – Київ, в'їзд дозволений, але негативний тест на COVID все ще може вимагатися.
Маски:Вимагаються у публічних місцях, закритих приміщеннях і громадському транспорті.
Ресторани:В'їзд з обмеженнями
Бари:В'їзд з обмеженнями
KAYAK – це пошукова система для мандрівників. Ми збираємо дані в усьому інтернеті, щоб показувати користувачам найкращі ціни. Щороку KAYAK обробляє більше 2 мільярдів пошукових запитів. Якщо вас цікавлять авіаквитки до Києва, наш пошук знайде безліч вигідних пропозицій і варіантів перельоту за лічені секунди.
"Прогноз цін" аналізує дані пошуку на KAYAK за минулі місяці і розраховує ймовірність зростання або зниження цін на авіаквитки до Києва протягом найближчих 7 днів. Він підкаже, варто купувати квиток прямо зараз або почекати, поки ціна знизиться.
KAYAK Mix дозвол яє поєднувати окремі квитки на кожен сегмент перельоту за ваши маршрутом так, що вони в сумі коштують дешевше, ніж один квиток туди-назад. Тобто до Києва ви полетите рейсом однієї авіакомпанії, а назад — іншої.
Інколи подорожі не прив'язані до конкретних дат. Якщо це саме ваш випадок, опція "Гнучкі дати" допоможе вибрати дні, коли можна максимально заощадити на перельоті. Вона порівняє ціни на авіаквитки до Києва за період плюс-мінус три дні від зазначених дат. Вам залишиться лише вибрати найвигіднішу пропозицію.
Оцінка на основі відгуків користувачів KAYAK
Плюси: "seat was quite comfortable"
Мінуси: "it would be better if they have and give a blanket to passengers when some of them need"
Мінуси: "Staff was so rude"
Плюси: "Plane seemed to be brand new"
Мінуси: "The cabin crew will not let anyone change seats. even after take off. I moved to a row with empty seats and was told I had to return to my ticketed seat."
Плюси: "The crew was very friendly and helpful.. and I really enjoyed the food..it was delish.Thanks, AZAL."
Мінуси: "Very good"
Плюси: "All good"
Мінуси: "Visa delays in the airport , should be appliend online and take it before leaving"
Плюси: "Comfortable seats. On time departure Good service Friendly crew"
Плюси: "The food"
Мінуси: "Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language"
Мінуси: "we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever."
Плюси: "Good good on time all went pretty good"
Плюси: "The service was impeccable and I was treated like the Queen that I am."
Мінуси: "Everything was excellent."
Плюси: "Big brain lot of space"
Плюси: "Big planeqq"
Мінуси: "Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible"
Плюси: "I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home"
Мінуси: "I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever."
Плюси: "Azerbaijan Airlines was the best. It was comfortable and the staff amazing."
Плюси: "The cost and straight through flight is great"
Мінуси: "The movie selection is very limited and there are no pillows."
Плюси: "Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink."
Мінуси: "Never seen Flight attendants so lazy in my flying experience."
Плюси: "I slept the entire way back"
Плюси: "New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc."
Плюси: "From check in at Kennedy to our arrival at Ben Gurion The entire experience was excellent. Flight was friendly and very helpful. The equipment was well maintained and clean. The kosher food was amazing! The airport in Baku was amazing!"
Мінуси: "I did not like I loved the entire experience."
Плюси: "There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you"
Плюси: "Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle."
Плюси: "The flight was pretty smooth."
Мінуси: "The crew was not very helpful or communicative, despite my trying over and over again to ask them for help when my husband was sick."
Мінуси: "No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you"
Плюси: "Azal does not have individual entertainment which is a big minus. Other than that , everything is good."
Плюси: "friendly staff, well organized"
Плюси: "정확한 출발시간. 저렴한 가격."
Мінуси: "보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨."
Плюси: "Every thing was good, in flight entertainment had surprisingly better content"
Плюси: "Lots of food, modern comfortable plane, very friendly and helpful flight crew."
Мінуси: "The two girls sitting next to me were talking whole way in very annoying voices."
Плюси: "All but the movie section"
Мінуси: "Movie selection."
Мінуси: "Azerbaijinian Airlines did not transfer my luggage along with the luggage of at least 12 other people on board to the connecting flight from Baku to Tbilisi. Both checkin bags with the majority of my belongings and necessities never arrived. After waiting in the Tbilisi airport, the staff notified us the airline did not fit every checkin bag on the connecting flight, and we would have to return the following night to pick up our belongings. There was no apology or discount on our ticket price for the huge inconvenience. It seemed as though the airline was notorious for doing this."
Плюси: "New plane. Unlike many other planes, seats in last row of a middle cabin were fine with space to recline. Good kosher meals. Served hot when appropriate. 787 is a very nice plane. Baku airport is beautiful and relatively small."
Мінуси: "Baku airport security is crazy. In order to change planes, we had our carry-ons xrayed twice. Passports checked multiple times just changing planes. Without ever going out of the secured areas."
Плюси: "Friendliness, diversity, cleanliness, interesting food, free drinks, smooth flight over all"
Мінуси: "Almost Nothing to watch on offered programs - old and seen movie list"
Плюси: "High quality and clean plane"
Мінуси: "My ticket was already online checked in - How? I didn't do it. Flight started and ended not on time, I hve lost my to to for waiting and came later on..."
Мінуси: "On both way from NYC to Baku and back the entertainment xonsole didn't work for me. Many movie titlea and music choices ment nothing to me."
Мінуси: "High fees for the baggage"
Плюси: "The price"
Мінуси: "Entertainment is limited to Russian and 'national' movies/films!! Food is less than satisfying."
Плюси: "Great flight and staff early arrival AAA"
Плюси: "food, sits"
Плюси: "The plane was brand new, great service, little extras in the flight like a cart with magazines to choose from and an Azerbaijani brand name hand lotion in your flight pouch. Excellent flight on the long haul (the short haul fell short)."
Мінуси: "Can expand movie selection and add newer movies."
Мінуси: "Service in general"
Плюси: "Service and Staff was cooperative"
Плюси: "I would fly this airline again, anytime! friendly staff, comfortable flight very empty"
Мінуси: "entertainment: old movies and then a computerfailure food mediocre"
Плюси: "I was happy that I found the ticket that I could pay for round trip and the service was very nice"
Плюси: "It was crew amazing"
Плюси: "crew was good seating was horrible"
Мінуси: "Too tight seat AND food service was terrible (ONE PERSON SERVING LOT OF PESSENGER)"
Мінуси: "I missed it"
Мінуси: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."
Плюси: "Seat was not comfortable"
Мінуси: "Hotel for passengers"
Плюси: "crew was great, food was delicious, seats were comfortable."
Мінуси: "updated movie library, better handling of boarding for priority customers."
Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Мінуси: "Vegetarian meals"
Плюси: "Food was good enough."
Мінуси: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."
Плюси: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Мінуси: "There was nothing really to dislike here."
Плюси: "The food, the amenities, the entertainment."
Мінуси: "Boarding took too long, a little disorganized I’d say."
Плюси: "The service was nice and courteous"
Мінуси: "The seats were extremely uncomfortable.I have traveled business class in other airlines for same price and their comfort level surpasses Turkish airlines by a huge margin."
Плюси: "The food was excellent and the crew was super efficient."
Мінуси: "Tight bathroom and no leg room."
Мінуси: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."
Плюси: "Quick assistance when connection flight messed"
Мінуси: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Мінуси: "Took them too long to pick up the trash ..."
Плюси: "kayak was poop for help for me."
Мінуси: "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
Плюси: "I liked personal, food and comfortable"
Мінуси: "I did not enjoy sitting right at the back (back seat). It was very cramped and noisy as people were constantly using the toilets. But not only that, there was a passenger seated in the middle seat who was not well and she kept feeling nausea and wanting help but the crew did not know what else to do having asked if there was a doctor on board. But they were not very gentle with her in their responses. I am not sure if this had anything to do with the fact that she was a muslim dressed in traditional gear."
Мінуси: "bus service to the plane"
Мінуси: "I like everything"
Плюси: "Care packages, the hot washcloth, the little details on the toilet and the choices"
Мінуси: "It seemed the flight attendants were annoyed by the passengers. Heard there was one food Cart missing so that may have caused the briskness in attitude. Seats weren't as comfortable as I was hoping"
Плюси: "Airport, Service and much more"
Мінуси: "Terrible customer service"
Плюси: "I like the food which were served, I like everything overal"
Плюси: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Мінуси: "There was not enough milk while they know there is alot of kids"
Плюси: "Short flight with no issues."
Мінуси: "No problems--everything average."
Мінуси: "Everything was high level"
Плюси: "The staff was excellent - wonderful service except the people who let some dog owners on board without bothering to check that they were in their soft cases and not smelling up the plane and walking in the aisles when food was served."
Мінуси: "I wish the seats were just a little more accommodating of a normal sized behind! Hard to squish for 10+ hours."
Мінуси: "I'm not home yet. The flight was cancelled but the airline never informed us so we spent $50 going to the airport only to be told when we got there that the flight was cancelled. We are still waiting to get home and they've told us 3 days until we can get out. We understand that weather is an issue but the airline has been completely unwilling to communicate, refusing to speak in person at local sales office, not answering phone calls, etc. Hoping they make this right because this has been. A horrible experience"
Плюси: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Мінуси: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."
Плюси: "Comfort of the flight"
Мінуси: "The long layover in Istanbul"
Плюси: "The crew is very attentive, although at times lacks some foresight in dealing with passengers. The aircraft was quite new and clean. The entertainment system was outstanding and the food good, although a downgrade from THY experiences from a few years ago."
Мінуси: "The passengers on some Turkey--US flights are hilariously terrible. People getting up during landing, littering in the plane, clogging toilets, creating spills, NEVER listening to announcements made by the crew, etc. It's essentially a zoo. I sat by a bulkhead seat, and I had maybe 200 people push by my feet, step on them, knock around my shoes and TV console during the flight. It's a somewhat tiring spectacle for 10 hours on end."
Мінуси: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Плюси: "Courteous and efficient crew."
Мінуси: "From the moment we boarded until we arrived home he trip was a disaster"
Плюси: "Again, people were nice, food was good, and entertainment was still good."
Мінуси: "Boarding was unorganized"
Плюси: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Плюси: "Excellent food and service. Very friendly and professional crew."
Плюси: "Decent food. Good service. Great media access for international flights."
Мінуси: "Nothing to knock down"
Плюси: "On time."
Мінуси: "Food. Entertainment. Leg room."
Мінуси: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
Плюси: "My wife and I try to travel internationally 2 or 3 times a week to various parts of the world. International airlines tend to be better than the US-based ones, and Turkish Airlines was no exception. We flew from SFO -> IST in March 2016 and they were really milking the fact that they're in the new Batman vs Superman movie with ads on the in-flight magazines, a fancy bat-shaped trifold menu, on-board amenity bag, and even showed trailer after the safety video. At Istanbul, we saw another plane that was completely wrapped with the Batman vs Superman logo. Haha The service was very good, food was good (they even had the chefs greet people as they got on and off the plane), and they had a great selection of movies/entertainment. Despite all the hours I have flown, I'm not good with sleeping in economy seats and while the seats are good, I still can't sleep in these. I'm about 5'-10", average build, and didn't have a problem with legroom or seat width. I like that they also give out this little amenity bag with fluffy slippers, earplugs, lip balm, and I forget what else. It's embroidered with a Batman vs Superman logo on it. Not bad! Earbuds are also free, but I don't know the quality because I used my own. After taking off, they'll serve a meal, pass out drinks (fresh lemonade is only available when originating from Turkey), and then dim the lights and leave you alone. A couple hours before landing, they'll pass out drinks and and another meal. I didn't try, but you can request a cheese sandwich and drinks any time. The only difference with this airline is that everywhere else, the flight attendants will ask people to right up their seats during meals. They don't here and you have to ask the person in front to please sit up so their seat isn't all in your face. Turkey actually has a city called Batman (near the Syrian border), and some ruins called Metropolis (near Izmir). No, Turkish Airlines doesn't actually fly there so their ad copy is a little wrong. We didn't get a chance to visit either of these places, but it would've been cool to check them out."
Мінуси: "Not anything to do with Turkish Airlines, but being based in Istanbul, the International airport (Ataturk) is still under construction. I don't know which flights used the jetway, but all the flights we took from there (international and domestic) required boarding a bus between the plane and the gate."
Плюси: "Food and entertaiment. Crew was very good."
Мінуси: "No leg room for people 6 feet and taller."
Мінуси: "canceling our flights and lying to us on the phone after we pay extra for daytime flights"
Мінуси: "not enough food"
Мінуси: "Very long flight"
Мінуси: "Entertainment and food"
Плюси: "The incoming pilot to Nice parked at the wrong gate and apparently, once parked, it could not be moved. So the airport had to scramble buses which made the flight depart more than an hour late. We had a 50-minute layover and Lufthansa did not hold the plane. So we got home a day late."
Мінуси: "They could have left Nice on time, or held the plane for us in Munich."
Плюси: "Great selection of entertainment"
Мінуси: "Food was not what I’m used to on Lufthansa"
Мінуси: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Плюси: "no drama ....just good, timely service."
Мінуси: "The seats are tight and sitting on the aisle is a bit uncomfortable for me but I didn't pay extra for a better location."
Мінуси: "Cramped economy seats compared to Bombay to Munich flight."
Плюси: "Airbus seats, n/a considering short flight"
Мінуси: "Some staff ignored us in our isle"
Плюси: "Service in cabin"
Плюси: "Food was bearable"
Мінуси: "Delayed, the gate was changed 3 times."
Плюси: "Food was Good, flight was without much stress and a little faster to compensate for the delay."
Мінуси: "Delayed boarding, no announcements, long wait in line for boarding, repeated delays. Not the first time - Every tome I use this flight it is delayed and without clear information to passengers how much delay is anticipated. Announcements, even if they come - come not loud, simultaneous with other announcements - so impossible to hear. Scheduled gate is moved every time too."
Плюси: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long. The flight was not held for me and other passengers and when we arrived at the gate they were oblivious of the fact that we had been held up in what seemed to be a Km long security line."
Плюси: "Attitude of staff"
Мінуси: "Food and delay"
Плюси: "The temperature was moderate, not as cold as ususl. Stewards were very nice."
Мінуси: "Our seats were at the very back and the flight was quite bumpy at times. It left a bit late due to passengers not showing up and having to remove luggage. They wouldn't allow my husband to use his backpack as a personal item he had to count it as a carryon despite others having more carryon items."
Плюси: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Мінуси: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Плюси: "Entertainment was good"
Мінуси: "Food and drinks were far in between. We were on Delta for an international flight and they almost didn’t stop offering stuff to us. I had a another man with broad shoulders like me next to me and had to spend the next 9 hours leaning to the other side to fit. Asked for help to find a different seat even if I had to pay for an upgrade and was told I couldn’t do that after the flight had started"
Плюси: "I liked the seats, the space for our legs and the crew members"
Мінуси: "All flights in Frankfurt boarded via jet bridge. Flight to Greece boarded via a bus. Freezing weather in Frankfurt. Are Germans prejudiced to Greek passengers?"
Мінуси: "Boading priority was not possible, due to the massive amount of people crowding the entrance. Very hectic and uncoordinated boarding process. I always fly first row to be able to work with my laptop, however due to a last minute plane change the new A321 did not have a 1D or 1F, only 1A and 1C. I had booked 1D, but was moved back to 5D with absolutely no option to change back to the first row to finish my work. I had to sit sideways to be able to work, and it was extremely uncomfortable. I don't understand why they couldn't have moved me back to the first row and move the non-SEN/HON sleeping members back to 5D and 5F, or at least asked them if they would mind. The plane was massively late, and I missed my followup meetings at the airport."
Мінуси: "food seats were not equipped with personal TV screens"
Плюси: "They made the experience enjoyable easy and I made me feel special"
Плюси: "The crew was very friendly and helpful"
Мінуси: "I am lactose intolerant and there were few non-dairy options"
Плюси: "Great service, legroom economy, on time"
Плюси: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Плюси: "Flight was fine."
Плюси: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Мінуси: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Плюси: "Great service everyone was very accommodation. Enjoy the flight and the met some very interesting people. Althoght my flight to Kiev fro Frankfurt was delayed 20 minutes, and to take a bus to another plane, it wasn't that long of a wait."
Мінуси: "Everything was great"
Плюси: "The crew were friendly, respknisbe and professional, while the food was tasty. We were on time and kept well informed along the way. The movie selection was good and the touch screens were some of the best in terms of image quality and responsiveness I've seen aboard a plane."
Мінуси: "Space and comfort. Lufthansa is joining too many airlines in figuring out the exact minimal space a human needs to be able to be seems hurtling through the air. This leads to cramped, tight spaces with little to no freedom to shift your body. Because of this limited space, seats can only recline so far and leave one uncomfortable, though that angle is enough to create even less space for the person behind you or for you, when faced with a reclining front neighbor. So, minimal benefit of minimal recline and maximum discomfort caused for that minimal gain."
Плюси: "The flight crew was exceptional in handling a medical emergency on the flight."
Мінуси: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."
Мінуси: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."
Мінуси: "The on board entertainment sucks you need to upgrade"
Плюси: "I specifically booked this flight for the 8 hr layover so I could go downtown Munchen. the Plane was 4 hrs late leaving Edinburgh!! what is there to like? nothing."
Мінуси: "regardless of the late takeoff from Edinburgh, your boarding procedures are like a 3rd world airport. the food was 1/3 of a sandwich. that's food? no entertainment on board of course. why do I pay $500 for such flights? I'll go Ryanair from now on!"
Плюси: "Again lufthansa crew one of the best out there thank you"
Мінуси: "No entertainment but I understand why short flight"
Мінуси: "flight was delayed. personal works very slow"
Плюси: "Service was friendly and attentive"
Мінуси: "To italy united by Lufthansa had great Netflix shows, movies and better interface. This flight to Chicago was Germany based, so I understand the international choices, but there was very little to watch in the movie, tv and show categories. Otherwise all great!"
Плюси: "Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe."
Мінуси: "Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B"
Плюси: "GOOD food, service was fine. Seat had good room."
Мінуси: "My seat didn't stay back (would lock) and kept me from getting much sleep. But, ultimate reason for mediocre rating was the level of turbulence. very bad - maybe not airline's fault, but still it was unpleasant."
Мінуси: "Lufthansa cancelled the flight with no reason That is right, they took the fare and cancelled the flight Passenger has no rights with this airline Stay away from Lufthansa"
Плюси: "on time service"
Плюси: "On time. Smooth flight."
Мінуси: "Older plane, uncomfortable seats. No gate boarding. Required a shuttle to plane parked on tarmac."
Плюси: "Airplane crew was nice and I was surprised(in a good way) by them giving to passengers sandwiches as a snack."
Мінуси: "So I actually had a flight that departures at 9:50 AM and it was connection flight after I got to Frankfurt at 9:00, but I missed it cause other gates were too far and moreover Lufthansa staff were not so nice to help me out. Actually, I was running there and got to the gates at 9:40 AM but air hostess said that I've already missed it. They said that I had enough time and that's my fault - I even should be thankful that I don't pay for another flight that I am going to be flying in 7 hours. Bottom line: I got to Kiev at 9:20 PM and moreover, the flight landed 30 mins late. It never happened to me, despite I've been more than on 25 flights. I am shocked by employee's behavior and the situation in general. Would never recommend Lufthansa airline to anyone."
Плюси: "Air china different"
Плюси: "Everything was exceptional. The crew provided excellent service, the aircraft was modern. Boarding was painless. Food was the good, all things considered."
Мінуси: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Мінуси: "on purposely made passengers miss connecting flight and did not genuinely try to help. Everybody follows so called policy like a robot regardless the circumstance. An airline with no feeling and emotion. Arrogant and don't care about passengers."
Плюси: "everything is good!!!"
Плюси: "Short flight"
Мінуси: "Not much in the way of snacks"
"The crew was exceptionally kind. Communication in terms of gate changes could be better"
Плюси: "Crew were very professional"
Мінуси: "The seats"
Плюси: "The crew was ok. The seats no conmfortable."
Мінуси: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Мінуси: "Gate announcement was only a few minutes before cut off!!"
Мінуси: "Flight was over booked"
Мінуси: "Weirds sounds near first rows -- like compressor working or something"
Плюси: "I did not had a seat"
Мінуси: "I did not had a seat"
Мінуси: "Delay on departure and no bus at arrival"
Плюси: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Мінуси: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Мінуси: "It was hot and stuffy and dirty"
Мінуси: "Application instruction on baggage hande king and que to boarding."
Мінуси: "Was delayed"
Плюси: "Kind stevards clean plane no delay"
Мінуси: "More comfortable seats but this is low cost company :)"
Мінуси: "Seats are terrible."
Плюси: "The flight arrived ten minutes early at our destination."
Мінуси: "Extremely small and uncomfortable seats even for a small person."
Плюси: "Got me to where I was going and the airline stewards were polite and helpful."
Мінуси: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Плюси: "We got to our destination."
Мінуси: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Плюси: "Staff was nice and felt bad for their company’s policy."
Мінуси: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Мінуси: "No air conditioned 2 hours late Poor ground service"
Мінуси: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Плюси: "Plane new & in good condition"
Мінуси: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Плюси: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Мінуси: "long time wating in bus to get plane"
Плюси: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Мінуси: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Мінуси: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Плюси: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Мінуси: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Мінуси: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Мінуси: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Плюси: "Crew were friendly! The app for the journey is good."
Мінуси: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Плюси: "Well organised."
Мінуси: "Charging for light refreshments."
Мінуси: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Плюси: "Nothing at all"
Мінуси: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Мінуси: "Crampt seats, mob to board the plane, hour delay with no reason given."
Плюси: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Мінуси: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Мінуси: "Lots of hidden charges."
Плюси: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Мінуси: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Плюси: "The crew in the plane"
Мінуси: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Плюси: "We landed in one piece"
Мінуси: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Мінуси: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Плюси: "Non stop"
Мінуси: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Плюси: "No food or entertainment on this flight,"
Мінуси: "I found the luggage allowance confusing"
Мінуси: "Basic flight. Rude crew and late flight"
Мінуси: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Плюси: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Плюси: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Мінуси: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Плюси: "professional crew - good flight times and lots of information was a little delayed 20mins but informed of same and no impact really"
Мінуси: "nothing much tbh"
Плюси: "Pleasent staff"
Мінуси: "Boarding and getting off the plane via bus"
Плюси: "On time and a comfortable flight."
Мінуси: "Nothing comes to mind."
Плюси: "All handled professionally."
Плюси: "Crew was amazing, seats were clean and comfortable"
Мінуси: "Flight was delayed and hour and a half"
Плюси: "Привітні стюардеси. Багато вільних місць в салоні під час корони."
Мінуси: "Передзамовлена їжа - непідігрітий бургер, який було так запаяно, що неможливо просто розкрити руками. На смак - гаразд, аби перекусити, та не варто мати високих очікувань. Персоналу варто попрацювати над вимовою в оголошеннях. Дещо затиналися й не звучало впевнено й офіційно."
Мінуси: "Crews attitude,comfort."
Плюси: "Fast and on time!!!!"
Мінуси: "The flight attendants were tired"
Мінуси: "Well to make it short, I am about 5'7" and still felt the seats were very closely placed and for long trips it is awfully uncomfortable. The airplanes are very old!!"
Плюси: "Crew was helpful and pleasant. Plus the food was pretty good."
Мінуси: "Better on board entertainment and more comfortable seats."
Плюси: "boarding and flight was on time, no delay at all"
Мінуси: "everything else, nicer crew, newer aircraft with comfort seats, entertainment, more free food and drinks and not only water and some poor sandwich. making problems of every small bag even when the bags are from the duty-free in the airport people had to pay extra for the bag size"
Плюси: "Beer, Anna"
Плюси: "The crew were nice and hospitable. The seats were fine."
Мінуси: "They mysteriously charged me for my baggage."
Плюси: "Price of the ticket"
Мінуси: "1) Not allowed to choose my own sit for free - no free sit selection when logged in for a check in 2) Very low quality food and very far intervals between feedings, such a long flight and almost hungry all the time 3)Aircraft seems old and noisy, not so comfortable either"
Мінуси: "When I tried to perform the online checkout procedure (as i did during the out going to Kiev and Krakow) for the return trip, I received a message that Check out procedure could not be completed do to issues with the country of destination (Unfortunately I didn't do a print screen on my mobile)."
Плюси: "Food was good. Some of the crew was very pleasant. 2 checked bags allowed with ticket price."
Мінуси: "Nicer staff especially in regards to baggage and helping people with different cultures/languages. They are beyond strict about baggage size. Nice to have endless movies to watch, but should be noted no individual movies. Unexpected fee for boarding pass and inability to check in online at airport."
Мінуси: "I ordered a flight and a suitcase through the kayak website. I arrived at the airport saying that I had not ordered it. They take a high price at an airport on a suitcase"
Плюси: "The efficiency of international check in at BKK."
Мінуси: "The food on the flight is HORRIBLE!!! The stewardess are lacking in communication skills and DOES NOT engage with customers."
Плюси: "The service quality and client treatment of Ukranian Intl Air has improved a lot compared to my last trip with them."
Мінуси: "I did not print my tickets at home, decided to print it at aeroport , and I was charged for printing boarding pass for $17.34 for each!!!!! Never heard or experienced something like this ever with any flight companies.. I did not get any notifications about these charges, otherwice would print my board passes ar home. Then in the back of aircraft, I saw how the personell was filling up the juice bottles from one to another!!! Food was very poor. Some movies were just in French or Italian languages without subtitles. Poor choises. I will never fly Or recommend anybody to fly with them"
Плюси: "Short flight"
Мінуси: "Computer wouldn't let me check in online so I had the pleasure to pay them for the inconvenience I caused them for printing"
Плюси: "The flight left and arrived on time."
Мінуси: "We fly a lot. But this was our first time flying UIA. Thank goodness it occurred to me to do the online check-in (which, by the way, did not work from my phone; I had to ask the hotel lobby to lend me a computer) because they charge you a fee if you do not arrive with a printed boarding pass. They also weigh your hand luggage and if it is over 7kg (which is nothing!) they force you to pay 70 euro to check it in. We had to pay 140 euro for our 2 check-in bags anyway, because apparently the tickets we bought did not include check-in luggage. Mind you, when I booked our flight nowhere did it indicate I would need to pay for luggage, and when I did the online check-in it also did not state I should or could pay for luggage. Other passengers said that their flight to Lviv included their checked bags, but they got charged for the luggage when flying back out of Lviv. One young man who was already ready to board was told to go back out to check in his hand luggage because it was too heavy (although he had already been allowed through to security with his hand luggage)... and the “scientific” method for showing it was too heavy was the man at the gate simply lifting it and deciding it was past the limit. The lady at the info counter, when we had to pay for our luggage, was extremely rude; in my husband’s words, she was “uniquiley unqualified for a position involving customer service”. So... the ticket itself from Lviv to Kraków might have been affordable, but the airline finds creative ways to make you pay through your nose. We would have actually saved money (and stress) by booking a direct flight with a different airline (or taking the train!). Hopefully UIA will ”get with the times” and become more transparent about their charges, as well as find more qualified customer service representatives. Ukraine is a lovely country and many of the people coming through are seasoned travelers. If the airline continues to make it difficult for flyers, many may choose not to return. This was a short flight, but not even drinks were served."
Мінуси: "Flight was horrible from Ukraine to NY, first of all our original flight was cancelled, when call nobody would pick up the phone, and when we got to Ukraine not only we stayed there all day but then without any explanation around 6PM we were advised that plane will be delayed, people very unprofessional, rude, and cocky. They didn't accommodate us in any way, then would put us online in order to give "kosher food" and instead of food they gave us cold non-kosher sandwiches and non-eatable bad bag of fruits ...... really..... It really reminded me the time of world war II. Another situation I had when I bought liquid at Duty Free store and the cashier just put the purchase in open bag at the Ukraine check point they wouldn't let us take our purchase cause it wasn't sealed, eventhough I showed them the receipt showing that I bought it at Duty Free, the bag needed to be ONLY sealed and security refused it, we had no choice but to through everything out. Finally we got our plane ready around 11PM but when we got into the plane the first thought came to our mind if we will make it to NY, cause plane looked like they took it from the junk, seats were broken, handles were out from screws and they were moving and sits were very tight. How you expect people to sit at these sits without moving for 10 hours...???? You don't need a horror movie it was real...... Never I will fly with that airline again and would not suggest to anybody. I strongly believe that I'm not the only one who will give you or already did a survey like that cause they were really horrible."
Мінуси: "Food was the worst Ive ever had in any airline! Not fresh at all! Made me sick! the service very poor, flight attendants were very impolite, they cannot speak English well. The boarding process very unprofessional, chaotic and problematic. I will never fly with Ukrainian airlines again for sure"
Плюси: "We were given two free meals that tasted great. The crew on board were fine."
Мінуси: "An issue occurred prior to taking off and the plane had to be evacuated. The flight was already delayed to leave but this event added an extra 30+ mins. Of course there's protocol to follow but the crew at JFK looked very confused, like they didn't know how what to do next. It was like watching chickens run around with their heads cut off. The seating was very crowded/tight. And the seats recline too much. The person in front of me took full advantage and I barely had any space left after they reclined. There were movies playing on the screen but the subtitles were in Chinese, when majority of the passengers were American or Eastern European."
Плюси: "Nothing. You had to purchase soda for$4usd. The bathroom's were old and broken down. There are no TV's per seat just the old ones every 6 seats or so on the ceiling. Where were 3 movies shown in 10.5 hr flight. Horrible food and experience."
Плюси: "The flight attendants are smoking hot ! Sexy and beautiful. They speak good english"
Мінуси: "Overall I am disappoint with Ukraine Airlines. I will give you several reasons. First of all I'm a frequent traveller of Ukraine Airlines because I had a business in Ukraine. I have use your Airlines more than 10 times. I fly internationally frequently and I also use several other International Airlines. Compared to the Airlines I would rank Ukraine Airlines at the bottom. 1) I have never been on one Ukraine airlines that has the ability for a passenger to charge a cellphone or any other electronic device in the seating area oh the plane. Ukraine Airlines might be the only International Airline that does not have this. How can you not have this option for passengers in 2018 when you know people are using laptops and cell phones more than ever? This is unacceptable. 2) there are no television options on the headrest for passengers. Again, I do not know of any other International Airline that is not allow each passenger the ability to watch movies in front of their seats. The movie option for Ukraine Airlines is extremely outdated. 3) when taking the international flight from New York to Kiev, the food option is not good. It is only one Hot meal served. To give passengers a cold sandwich as a first option on an 8hr international flight is acceptable. It appears to me that Ukraine Airlines is 10 or 15 years outdated. I travel to Ukraine often and I do as much as I can to avoid your airline. Also whenever I'm talking to passengers in other airports and even passengers boarding Airlines we all talk the same about your airline. Most people are disappointed with your Airlines but have to use it because scheduling etc."
Плюси: "The flight attendants were beautiful and sexy"
Мінуси: "Overall I am disappoint with Ukraine Airlines. I will give you several reasons. First of all I'm a frequent traveller of Ukraine Airlines because I had a business in Ukraine. I have use your Airlines more than 10 times. I fly internationally frequently and I also use several other International Airlines. Compared to the Airlines I would rank Ukraine Airlines at the bottom. 1) I have never been on one Ukraine airlines that has the ability for a passenger to charge a cellphone or any other electronic device in the seating area oh the plane. Ukraine Airlines might be the only International Airline that does not have this. How can you not have this option for passengers in 2018 when you know people are using laptops and cell phones more than ever? This is unacceptable. 2) there are no television options on the headrest for passengers. Again, I do not know of any other International Airline that is not allow each passenger the ability to watch movies in front of their seats. The movie option for Ukraine Airlines is extremely outdated. 3) when taking the international flight from New York to Kiev, the food option is not good. It is only one Hot meal served. To give passengers a cold sandwich as a first option on an 8hr international flight is acceptable. It appears to me that Ukraine Airlines is 10 or 15 years outdated. I travel to Ukraine often and I do as much as I can to avoid your airline. Also whenever I'm talking to passengers in other airports and even passengers boarding Airlines we all talk the same about your airline. Most people are disappointed with your Airlines but have to use it because scheduling etc. Ukraine Airlines should update their in flight amenities for the passengers immediately!"
Плюси: "Crew was nice and polite."
Мінуси: "Hidden charges: Usually, when you take international flights, one checked luggage is allowed. Here we had to pay extra EUR 100 per person to check in our luggage. It was not overweight, it appeared that our ticket included 0 checked pieces. We took a flight from Paris to Kiev, and I was thinking on the international flights one checked luggage is allowed. Also, there is a fee for printing boarding pass, which was also a surrise to me."
Плюси: "The staff on the ground at JFK and the flight attendants were nice. Food was good."
Мінуси: "Flight was cancelled until the next morning. Had to sleep in JFK. Caused me to miss my connection in Kiev and the staff on the ground at Kiev for not helpful telling me that they had no more flights to my final destination for 2 days even though it was there cancellation that caused me to miss my connection. the airline only had one Customer Service person for the entire plane which cause the line of 50 plus people. You were unable to get a voucher for an overnight hotel unless you are willing to stand in that line at 2 a.m. Ultimately, I had a cab got my own hotel and paid for another flight on another airline to get to my Final Destination the next day. I would consider Ukraine air in middle of the road airline with a customer service if things go wrong to be quite poor."
Мінуси: "It was worst expireance I ever had. Flight was delayed almost 3hour. No one know wat really going on with uia airlines. Checking counters computer shut down. It took almost 40 min Swith on.most of passengers tickets conformation dose not Mach with syestem.overoll ground staff there did their best to get in into the flight.this case we do not know for whom to blam ,,,"
Плюси: "The planes are clean and the crew is friendly."
Мінуси: "We left late and the plane is older, so options were non-existent for charging phones of entertainment on the flight. Glad I brought a book. Our landing was also really rough. The crew was not great at getting people to sit down to we could take off."
Плюси: "Business class service, airline lounge was nice, flight included pillow and blanket with some personal items (ear plugs, eye mask, etc). Smooth flight. My best experience with this airline to date."
Мінуси: "No toilet paper in business class bathroom during flight, only got 2 cups of water during 5 hr flight. Food choices for 4am meal not appropriate. Some passengers ordered hot salmon, this made me nauseous during flight. My meal included a fruit dish, slice of tomato, 2 slices of deli beef roast, bun, butter, jam, and coffee pudding dessert and 10 minutes into meal received hot cheese sweet cake with syrup. The combination of food was not appealing."
Плюси: "Crew was nice and doing the best they could"
Мінуси: "Online checkin is required to avoid a fee but the online software is not great"
Плюси: "The plane was a bit dated, but expected on a short regional flight. It's the same in the US or Western Europe. The staff was super friendly, offered quick service (basic - water, coffee). Everything was on time. Thumbs up."
Мінуси: "All good..."
Мінуси: "Poor communication and lack of responcibiluty Awful Nobody even bothered to send email or text to inform that flight is cancelled I did all work if finding another flight myself Had to take next day flight with the king connections s it caused me to miss the event I was suppose to attend on Saturday, July 14. Kayak also wasn't helpful All Emails I got from kayak we're stating that flight is on time. I wouldn't recommend anyone to use this services Both booking company and Ukrainian airlines failed No excuses for such way if treating clients that way!"
Плюси: "The food"
Мінуси: "Narrow space in the chair, I had to stick my arms to the next passenger."
Плюси: "Only the fact that it got me from point A to point B, and was cheap."
Мінуси: "About an hour long line to check in, due to their only having a couple of counters open to check in a huge, and completely full, international flight. On both departure and return trips, flights were delayed. On our departure, this led to us not being allowed to go to our connecting flight (even though there was some time remaining and we had only carry-on luggage, but they didn't seem to understand that), and on our return we nearly missed our connecting flight, except for the fact that it, too, was delayed. On one fairly long flight, no refreshments were offered except for purchase, but there was no menu or price list provided, and the service took a very long time. The weight limit for carry-on baggage was different (less) for the return than for the departure. And so on. UIA simply doesn't seem to have its act together. Also, for our own case, our flights took longer than necessary due to UIA having to fly *around* Russia, rather than take a correct route that would go *over* Russia. While I'm sure they can't help this, it is a factor worth considering depending on your route. Overall, I can't recommend UIA. In the future, I will be taking other airlines even if it means spending a significant amount more."
Мінуси: "1230AM flight from JFK to Kiev...cancelled at 12AM..."mechanical issue"... "we will refund you, or rebook you, but you must call 1800 #"...call #...no we wont refund you..not cancelled just delayed 24 hours, but you need to be rebooked..uh..if it's delayed there is no reason to re-book...also, the same flight was cancelled 24 hours before for same reason..stay away!"
Мінуси: "This flight was horrible"
Плюси: "Service was good, crew was nice"
Мінуси: "Seats not too comfortable but okay Vegetarian meal option"
Плюси: "The flight arrived to Kyiv on time."
Мінуси: "The crew was very rude this time (more rude than previous flights with UIA)."
Плюси: "The service and the crew quick attention and response"
Мінуси: "The boarding process The seats are not comfortable in Business class On Board Boarding announcement toooooo long"
Плюси: "They gave me the special meal i ordered. The crew was very kind"
Мінуси: "The condisions are poor, the chairs are old and not comfortable. It was lucky for us to preorder emergency exit"
Плюси: "Good service, you can bring suitcase, on line bording"
Мінуси: "Small space for your feet, you go down with staircase in minus 23 degrees"
Мінуси: "We had to pay nearly $500 to fly with one small dog because we were charged twice by the airlines and misinformed multiple times if we would be able to take the small puppy on board or not. The airline also lost our bag which we checked at the gate and was supposed to be at our connecting destination but was not. Spent hours running around trying to find it and then like i mentioned having to pay double for the dog. The planes were also very outdated, reminded me of the planes I flew with my grandparents in the 1990's, knees in my mouth the whole flight and no entertainment counsel. Food was inedible as well. WORST FLIGHT ExPERIENCE OF MY LIFE!"
Плюси: "Direct and efficient"
Плюси: "At least we had space since this flight was not full. The seats are tiny and cramped so the extra space of an empty seat was needed."
Мінуси: "Small, uncomfortable seats and poor customer service with this Airline overall."
Мінуси: "I didn't like the rescheduled of my flight 3 times! And I lost my connection flight"
Плюси: "The flight was affordable and you could check one bag free."
Мінуси: "Unfortunately our luggage was delayed several days both ways of our trip. When we called the airlines they couldn't give us any information or any help. We just had to give an address and hope for the best. In the meantime we had to buy clothes and toiletries and got zero reimbursement from the company and not even an apology. This is a budget airlines. If you want food you have to buy it. The only thing your given on board is one cup of water for a 3 hour flight. There are no tvs and the legroom is very tight."
Плюси: "flight was ok good value for money"
Мінуси: "while delays are expected, the professional thing to do was inform the passengers, rather than let them figure it out by themselves."
Мінуси: "My lagage did not arived until now (day after) i think they should gove me some compensence"
Мінуси: "poor customer service. crew made a mistake between upgraded and business class passenger and blamed one of the passengers. UIA has very poor customer service standards and rude, unprofessional flight attendants."
Плюси: "Nothing, but the fact that we were able to sneak to the emergency seats."
Мінуси: "The check-in, the terrible arrangement in boarding, the crew on the plane having no gudjemennt - talking like robots!, no food served?! long story short - NEVER returning to that flight agency again!"
Авіакомпанії, які здійснюють рейси з Азербайджану до Києва, вжили додаткових заходів безпеки й оновили свої правила перевезення, щоб краще задовольняти потреби мандрівників. Ці правила можуть бути різними залежно від авіакомпанії.
Посилені гігієнічні заходи
Щоденне прибирання та встановлення HEPA-фільтрів у салоні літаків на рейсах з Азербайджану до Києва
Захисна маска на борту є обов'язковою. Маски на рейсах з Азербайджану до Києва надаються
Дотримання безпечної відстані
Місця по центру на рейсі з Азербайджану до Києва забронювати не можна
Тестування перед перельотом
Тестування на антитіла та симптоми на рейсах з Азербайджану до Києва
Гнучкі умови скасування
Відсутній збір за внесення змін. Шукати авіаквитки з Азербайджану до Києва з гнучкими умовами