worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
Мінуси: "Better reading material"
Плюси: "All was super!"
Мінуси: "All was great!"
Мінуси: "Flight attendant didn’t smile @ all, it was like we are on her way."
Мінуси: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Мінуси: "The crew might be greeting passengers onboarding."
Мінуси: "Nothing in time"
Плюси: "Arrival in time"
Мінуси: "Compartment for hand luggage was full, no space"
Мінуси: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Плюси: "The airplane was brand new. The crew was very friendly"
Плюси: "Food offered on flight even though short trip"
Мінуси: "Was delayed so being on time"
Плюси: "flight crew was amazing."
Мінуси: "Boarding was poorly handled by airport staff"
Мінуси: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Плюси: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Мінуси: "Flight was delayed"
Плюси: "All fine"
Мінуси: "Flight delayed 2 hours"
Мінуси: "Horrible customer support"
Плюси: "Helpful crew"
Плюси: "Absolutely nothing"
Мінуси: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Плюси: "Short, convenient, direct, value for money."
Мінуси: "Not comfortable, small plane."
Плюси: "Newer plane for this stretch."
Плюси: "Newer plane."
Мінуси: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Плюси: "Nice new plane, on time."
Мінуси: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Плюси: "New planes"
Мінуси: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Плюси: "If water was free it would be better. Other than that everything was fine"
Плюси: "Easy for my friend and I"
Плюси: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Мінуси: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Плюси: "On time boarding and departure. Clean plane and friendly staff."
Мінуси: "Nothing, all was good."
Мінуси: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Плюси: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Мінуси: "An extra fee is charged if you don't check-in online."
Мінуси: "I needed to cancel the flight a month before, and I got no refund"
Мінуси: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Плюси: "Boarding went well and crew was nice."
Мінуси: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Мінуси: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Плюси: "It got me from point A to point B."
Мінуси: "Seat was uncomfortable and next to an odorous toilet."
Плюси: "Food was good, flight was on time, boarding quick"
Мінуси: "Aircraft was incredibly dirty."
Мінуси: "paying for water!"
Плюси: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Мінуси: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Мінуси: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Плюси: "Flight was on time which was surprising given a late snow storm in Tallinn."
Мінуси: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Мінуси: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Плюси: "New Planes, crew"
Мінуси: "Entertainment cost !!!"
Плюси: "Clean and modern airport in Riga Baggage well handled on connection"
Мінуси: "Riga to vilnius delayed 2 hours"
Плюси: "Boarding, comfort"
Мінуси: "SAS didn't let me check in my flight to final distinction, so I had a problem."