Плюси: "The crew and the seat !"
Мінуси: "The food because of coronavirus the service was scaled back"
Плюси: "Efficient and on time."
Мінуси: "All fine."
Мінуси: "Hotel for passengers"
Плюси: "crew was great, food was delicious, seats were comfortable."
Мінуси: "updated movie library, better handling of boarding for priority customers."
Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Плюси: "Food is not bad"
Мінуси: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Плюси: "check in..Gatwick S."
Мінуси: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Плюси: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Плюси: "Good crew. Clean"
Мінуси: "A little late"
Плюси: "Entertainment options good"
Мінуси: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."
Плюси: "The crew was very attentive. I was surprised at the amount of food and drink service. It was nice to have on such a long flight. Seats were comfortable and I was able to sleep well which is not easy for me on planes."
Плюси: "Largely pain free experience"
Плюси: "Crew was very helpful & friendly. Cabin was well pressurized."
Плюси: "Flight cancelled on whim of pilot due to a single faulty toilet."
Плюси: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Мінуси: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Плюси: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Мінуси: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Мінуси: "I could not use my ticket I was trying to extension date but customer services terrible"
Мінуси: "Took them too long to pick up the trash ..."
Плюси: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Мінуси: "The leg room was a bit limited on long flight."
Плюси: "Crew was great. Good selection of movies too."
Мінуси: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Плюси: "It went all ok except the space between rows"
Мінуси: "Slow service by crew and space between seats"
Плюси: "Efficient and pleasant. Affordable and most importantly very clean!"
Мінуси: "Old style lie flat (but not horizontal) seats"
Плюси: "No any trouble during flight."
Мінуси: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Мінуси: "Not enough movie varities."
Мінуси: "The flight was delayed leaving NY"
Мінуси: "bus service to the plane"
Плюси: "Arriving safely"
Мінуси: "Seats horrible, food not eatable, poor service"
Мінуси: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Плюси: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Мінуси: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Плюси: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Плюси: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Мінуси: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Плюси: "Short flight with no issues."
Мінуси: "No problems--everything average."
Мінуси: "Everything was high level"
Мінуси: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Плюси: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Плюси: "The entertainment choice and availability of USB port for charging was excellent."
Мінуси: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."
Плюси: "Other than the late departure, everything else was excellent."
Мінуси: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Плюси: "surpassed our expectation"
Плюси: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Мінуси: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Плюси: "Clean, orginzed, professional pilots"
Мінуси: "Too hot, few meal options"
Плюси: "Friendly smiling faces, smooth boarding, clean and fresh seats, excellent in-flight entertainment, delicious food and timeliness of flight. THY is always on the top!"
Плюси: "Food was fantastic. There were no delays. Very enjoyable."
Плюси: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
Мінуси: "Better reading material"
Мінуси: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Плюси: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Мінуси: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Мінуси: "Flight attendant didn’t smile @ all, it was like we are on her way."
Мінуси: "Nothing in time"
Мінуси: "One Toilet for a full plane with 150 passengers...."
Плюси: "Arrival in time"
Мінуси: "Compartment for hand luggage was full, no space"
Плюси: "Big space to front seat"
Мінуси: "offer drinking water"
Мінуси: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Мінуси: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Плюси: "Very nice plane and we left on time and the flight was very smooth."
Мінуси: "no food or water in economy - for a 5 hour flight."
Плюси: "Food offered on flight even though short trip"
Мінуси: "Was delayed so being on time"
Плюси: "It was a fairly ordinary flight"
Мінуси: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Плюси: "Efficient boarding and disembarking."
Мінуси: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Плюси: "Absolutely nothing"
Мінуси: "Flight was late"
Мінуси: "would not check my bag to final destination"
Мінуси: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Плюси: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Мінуси: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Плюси: "most of the crew were polite and helpful"
Мінуси: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Плюси: "Newer plane for this stretch."
Плюси: "Short flight"
Мінуси: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Плюси: "Newer plane."
Мінуси: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Плюси: "Nice new propeller plane on time"
Мінуси: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Плюси: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Плюси: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Мінуси: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Мінуси: "Charging 30 Euros to check in at the airport is lunacy."
Мінуси: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Плюси: "We arrived safely. Bilingual staff."
Мінуси: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Плюси: "Professional appearance"
Мінуси: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Плюси: "Boarding went well and crew was nice."
Мінуси: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Мінуси: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Плюси: "Everything was very smooth and the crew was very attentive."
Плюси: "Brand new aircraft Wider seats as normal Good selection of food"
Мінуси: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Мінуси: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Мінуси: "Who charges for coffee, jeez"
Плюси: "It was very easy to print boarding pass."
Мінуси: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Плюси: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Мінуси: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Плюси: "Boarding was efficient."
Мінуси: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Плюси: "Fine, left on time, short flight."
Мінуси: "No complaints"
Мінуси: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Плюси: "On time"
Мінуси: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Мінуси: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Мінуси: "The flight is delayed for two hours"
Плюси: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Мінуси: "just give me a simple way to change my flight"
Мінуси: "Schedule. Crew"
Плюси: "The Crew members especially Magid"
Мінуси: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Мінуси: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Мінуси: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Плюси: "Bad experience with flynas"
Мінуси: "Saudia airplanes much better. This is the last time with flynas."
Мінуси: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Плюси: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Мінуси: "delay flight and rent another craft lion air !!"
Плюси: "So good everything was okay"
Мінуси: "1 hour waiting for customer service to answer the call"
Плюси: "We arrived before time"
Мінуси: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Мінуси: "Was so hot and delay as usual with flynas!"
Плюси: "Fast flight reached before time"
Мінуси: "The boarding time"
Плюси: "Business Class is very comfy."
Мінуси: "Food quality. Number of business class seats."
Мінуси: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Плюси: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Мінуси: "The entertainment in the flight"
Мінуси: "not delaying 2 hours"
Плюси: "The flight arrived 30 min earlier than the scheduled time."
Мінуси: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Плюси: "The crew was very rude. They were not helpful at any stage."
Мінуси: "Crew members should be trained properly about how to be nice in dealing with passengers."
Плюси: "Business class seats are very comfy & dinner on airplane was delicious."
Мінуси: "They are still using busses for boarding in both Taif and in Dammam airports."
Плюси: "Departure was on time. Riyadh airport had good facilities."
Мінуси: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Мінуси: "Late departure and messy airport at jeddah"
Плюси: "Not anything really"
Мінуси: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Плюси: "As mentioned above"
Мінуси: "There was no pillow on the flight and the hostess was rude"
Плюси: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Мінуси: "Ethihad Needs to train their employees."
Плюси: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Мінуси: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Плюси: "Flight late about 30mihutes no explanation"
Плюси: "Punctuality, Cleanes, good service, great attendees"
Плюси: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Мінуси: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Плюси: "Craw are professional"
Мінуси: "No entertainment"
Мінуси: "Flight was delayed by 6hrs"
Плюси: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Мінуси: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Плюси: "No thing"
Мінуси: "Late without plogize"
Плюси: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Мінуси: "No entertainment Untrained crew Lousy chair"
Мінуси: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."