Хайанніс: оренда авто

Плюси: HYA Hertz were fine and helpful.

Мінуси: PVD dropoff HERTZ was disinterested and didn't leave the booth. Perhaps afraid of catching COVID from customers? Prefer to have car checked by a liver person, to be sure NO damage, as you're holding $200 of my funds for just this reason. Don't hold the money if you cannot be bothered to look at the vehicle when it is returned. No damages from me, but I am disrespected and penalized for others' drivers damages when you cannot even be bothered to check -- Lazy personnel!

You get what they got

Плюси: Car was clean.

Мінуси: Reserved and charged for a full sized car. Told I was getting a full size car at the counter. The only cars that had were compact. We had to sit with bags on our laps for 10 hours because they wouldn’t fit in the trunk or at our feet. Needed to travel that day. Have to see if I can get my overcharge back. Don’t trust that you will get anything other than what they have on the 6 car lot.

Inconsiderate, inconvenient, unprofessional

Плюси: The car was fine, once I got one

Мінуси: I booked my car from the Hertz location in town (Hyannis) but when I arrived the location was closed and locked and there was no answer on their phone line. When I finally reached someone at their airport location they told me they didn't have my phone number and had no way of reaching me so they just closed the shop? I was shocked. My phone number was included in my booking and they had returned a call to my wife the day before the booking as well. I had to rent a car from the airport location, and return it there as well which was inconvenient and burned a lot of time during a busy time for me. I understand that sometimes things don't go according to plan, but this was not handled well at all.

Плюси: good car ...good price

Мінуси: the car inside was clean..but with a very strong smell of cigarette.

Мінуси: As soon as there is a problem. Both Kayak and Hertz dont take responsibilities. Kayak says Hertz has to fix it and Hertz says Kayak has to fix it. I am very angry. I wanted to change the drivers name in my car rental with plenty of days in advance, but it was impossible to do it because of this ping pong responsibilty game between the companies. At the end they made me pay more, the forced me to pay an additional driver.

Мінуси: The office was closed when I returned the car, so I put my contract, keys, and gas receipt in the Dropbox. But instead of charging me for a one day rental, they charged me for three. And of course it takes 5-7 business days for my credit card to be refunded, but only one day to charge it.