Мінуси: "Very poor job . I had bad experiences."
Плюси: "Excellent service . Good customer service"
Плюси: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Мінуси: "little delay in departure"
Мінуси: "It was warm on plane"
Плюси: "Good Timing"
Плюси: "crew and service are great."
Мінуси: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Плюси: "The seats have more room. The food is good. The in-flight entertainment is great. The cabin crew is wonderful."
Мінуси: "Nothing. Everything was great."
Плюси: "Food, clean washrooms, attentive flight crew"
Мінуси: "Seats could be little wider"
Плюси: "Screens at each seat"
Мінуси: "Food was terrible, the WiFi wouldn’t work even at $15"
Плюси: "Crew was fantastic and service was awesome"
Мінуси: "Business class seats are not very comfortable like Qatar or Emirates."
Плюси: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Мінуси: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Плюси: "As always Turkish Airlines has exceptional service"
Плюси: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Мінуси: "Nothing to dislike! My favorite airline."
Плюси: "Friendliness of crew."
Мінуси: "Very bad seats."
Мінуси: "See volume issue from earlier."
Плюси: "The crew was kind and the food was good, the birding process was quick and easy."
Мінуси: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Плюси: "Food and crew were excellent, price was good."
Мінуси: "Long layover was hard on me. No place to sleep while stuck all night at the airport."
Плюси: "I thought the flight attendants were excellent!! They were the best crews since the beginning of our journey. I wish I had their names. They were one young lady and a tall man. Thank you very very much!!"
Мінуси: "I feel the seats are too narrow and space too tight. Other than that, all good!"
Плюси: "Food, entertainment, crew were all great"
Мінуси: "Very cold in cabin"
Плюси: "Food, entertainment, and crew were great!"
Мінуси: "The food wasnt good"
Плюси: "Friendly Cabin crew Entertainment was above average."
Мінуси: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Плюси: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Мінуси: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Плюси: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Мінуси: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Мінуси: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Плюси: "Food is always good."
Мінуси: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
Плюси: "Choice of in-flight entertainment was excellent."
Плюси: "Bussness class."
Мінуси: "Flight was delayed a little."
Плюси: "Food was much better than a number of airlines."
Мінуси: "bathrooms got messy."
Плюси: "outstanding flight assistances, excellent food."
Мінуси: "Refused to refund cancelled flight"
Плюси: "The flight was smooth (good pilots) and the service was great."
Мінуси: "The space between seats."
Плюси: "Very spacious, lots of room, on time. A nice experience overall."
Мінуси: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Плюси: "Food was excellent,lemonade was great"
Плюси: "Crew was fine; food fine."
Мінуси: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
Плюси: "the crew, meal, flight, every thing was excellent"
Мінуси: "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."
Плюси: "Food / service / timeliness"
Плюси: "Loved all around."
Мінуси: "I loved it."
Мінуси: "they have no good service at all, no smile face at all. they treat customers like as if we are traveling for free. checking counter are all look like they have bad day, they are in a bad mood."
Плюси: "We were very satisfied with the service and friendliness we will dfinitely look up turkish airlines on the future."
Плюси: "All of the above , on this flight. it was just as expected and better. Thank you. Thought you might want to know my opinion of our flight from Washington to Istanbul on Jan.27.2016, it was the worst flight on any airline we had before. The crew was unprofessional at best, no one knew his or hers duty. the most was the cook who took the orders for food and 2 hours later came to apologize that he did not have the food or that the food was ruined. It was like a joke all along the flight. I hope the at crew do not work for your company anymore."
Мінуси: "Excellent service"