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Мінуси: "Attendants were kind and service was great"

Плюси: "Great entertainment system. Comfortable seats."
Мінуси: "Nothing."

Мінуси: "70mn late. not enough place in the front although I have chosen the seat myself of that purpose"

Плюси: "Entertainment channels were good. No leg room. Food was really bad. Okay 5.2"

Мінуси: "Dec 30 & 31 brought snow and flight cancellations to Istanbul. OK, that's understandable. However on Jan 1, Turkish airlines had neither the people nor computer systems to handle the rebooking. Huge lines that didn't move. Tensions were running very high among the tens of thousands of people stranded. After about 6 hours, we were extremely lucky to find a random airport worker that rebooked us for the next day. Considering Turkish has won best European Airline, my expectations were much higher."

Плюси: "Amazing food: large meals, fresh Orange juice, homemade lemonade,"
Мінуси: "The entertainment system was very old, the picture was not clear at all, grainy and colours were washes out. The touch screen barely reacted, but at least there was a large variety of travel shows to watch, and at least one movie I did watch."

Плюси: "Delicious food. Incredible entertainment selection of first-run movies and classics – movies I would've gladly paid to see in the theater. Modern plane. Free drinks and wine."
Мінуси: "Whining children shouting and running through the aisles. Nonstop screaming literally from beginning of the flight to the end from one loud and unhappy child. It was impossible to sleep as a result. Flight crew did nothing; said nothing to parents. Everyone was aghast. I see other people had the same experience."

Плюси: "crew unfriendly Boarding chaos comfort in the "cheap" section acceptable for flight up to 2 hours, very uncomfortable for longer flight Food they advertise multiple selection and they "apologize" constantly on all the flights about having some difficulties entertainment many movies are not in english and most movies do not have closed captions"

Плюси: "Excellent TV Screens"
Мінуси: "Row 30 had very little leg room. It felt like we had 30 inch pitch."

Плюси: "Efficient flight, crew professional"
Мінуси: "Food. Very bad. Cold sack meals and basically just the same twice. Not good fir a 11 hr flight."

Плюси: "Everything"
Мінуси: "Sometime complicated to buy tickets, its sending you to other websites! It would be nice to buy everything straight from Kayak"

Плюси: "Food was ok"
Мінуси: "Seats..."

Плюси: "Nothing"
Мінуси: "Nicer personal at check in ,nicer crew,better food."

Плюси: "The aircraft is a marvel."
Мінуси: "The food is a bummer. No coffee, no tea, no beverages. What's the point? How eating a stew is different from eating a small sandwich? What's the reason? Nobody care to explain..."

Мінуси: "everything...terrible airline"

Плюси: "crew"
Мінуси: "delayed flight management"

Плюси: "yes"
Мінуси: "nothing"

Плюси: "Seats were confortable, new plane, the crew was attentive, food was great."
Мінуси: "Need to update the movie library, the category with the new movies is probably a year or morw old."

Плюси: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Мінуси: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"

Плюси: "Liked that in this day's of cost cutting by most airlines, Turkish decided to win customers with Quality! Premium liquid soap, cologne and moisturizer in the lavatories, fresh seafood in ordered special meals, friendly service and good entertainment. Thank you! Didn't expect..."

Плюси: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Мінуси: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."

Плюси: "Food, clean plane, Nice staff"

Мінуси: "Flight delayed missed connection lost bag"

Плюси: "The bathroom was clean in the beginning of the flight. Speak some English ."
Мінуси: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."

Плюси: "Food excellent,crew are friendly, polite."
Мінуси: "Nothing"

Плюси: "The food and the staff are excellent. 90% of the time I can get an exit row seat as I am 6 foot 2. I fly Turkish airlines frequently. This time the plane was full, so I understand that it was not possible."
Мінуси: "A passenger and his wife were not seated together, so the passenger wanted to stand in the isle and talk to his wife over the top of me for significant portions of the fight. In a full flight keeping passengers out of the isle os key. I know this was a difficult flight for the crew."

Плюси: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."

Плюси: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Мінуси: "The difficulty I encountered in discovering and finding my boarding gate in Boston."

Плюси: "Friendly and helpful flight attendants, delicious food, great movie selection."

Плюси: "On time, hard working staff."
Мінуси: "The usual dislikes: economy seats, crying babies, body odor of other passengers."

Плюси: "Entertainment was pleasant. Food was provided which was nice. Drinks were good. Flight staff was pleasant."
Мінуси: "Touch screens didn't work very well."

Плюси: "didn’t like anything"
Мінуси: "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."

Плюси: "The best trip! Thk"s! Good luck,T.Airlines!"

Плюси: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
Мінуси: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."

Плюси: "Flight was good"
Мінуси: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."

Плюси: "They crew were very pleasant and polite. It was one of best flights I have had."
Мінуси: "They're wasn't anything I didn't like."

Плюси: "Excellent employees from check in desk to flight attendants"
Мінуси: "Food quality was medicore"

Плюси: "It was a short flight. Lemonade"

Мінуси: "No beer or wine with meals, noisy flight and cheap headphones"

Мінуси: "All was fine."

Плюси: "Friendly accommodating staff, good food, quality entertainment"

Плюси: "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
Мінуси: "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"

Плюси: "Food"
Мінуси: "Air conditioning was out upon boarding and went out again before landing"

Плюси: "Freebies gifts"
Мінуси: "Nothing"

Плюси: "Your crewsom"
Мінуси: "Nothing"

Плюси: "Early arrival by full 30 minutes--great."
Мінуси: "Crying babies, but not airline's fault."

Плюси: "Average good service, food"
Мінуси: "Entertainment. Poor movie choice, headphones not good"

Плюси: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."

Мінуси: "Not having a jet bridge and having to board a bus to get to the plane."

Плюси: "Luggage space, comfortable seat.. huge plane"

Плюси: "Smooth flight"
Мінуси: "Weird plane noises (typical of older Airbus planes)"

Плюси: "Leg room, comfortable seats, staff great"
Мінуси: "Nothing"

Плюси: "Very friendly and professional crew"
Мінуси: "Outdated entertainment system on the plane"

Плюси: "The airline crew was responsive and professional. The flight was also very smooth."
Мінуси: "The boarding process was like a buffet: first come first served."

Мінуси: "Seats in row 56 are too tight."

Плюси: "Everything was dood"
Мінуси: "No complains"

Плюси: "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Мінуси: "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."

Плюси: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Мінуси: "The bathroom was a bit smelly"

Мінуси: "Unfortunately the flight was delayed for 6 hours so we had hard time at Boryspil to book another flights to Los Angeles. After talking to 4 different people at cashier booths for an hour, we finely got tickets with Austrian lines to our destination city. I wish that Borispol Airport team could be more prepared(provide more customer service personal) to solve the problems such as a flight delay in order to serve better the passengers in stressful situations."

Плюси: "Nothing. It was ok at best which is fine on a good day."
Мінуси: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Мінуси: ":)"

Плюси: "The price was fair and updated information on flights were sent to my phone."

Плюси: "Everything was good! I didn’t have any problems with that flight!!!"

Плюси: "Not go your a day off"
Мінуси: "Your programmers don't know what they're doing"

Плюси: "Nice service. Fast boarding. Smooth fly. Many thanks"
Мінуси: "Didn’t find an option of choice food for my fly KBP-MUC. Maybe it’s my fault."

Мінуси: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."

Плюси: "Fast boarding, friendly crew"

Плюси: "Everything!! Flight was great!!"

Плюси: "In time on arrival with a good chance to catch the next flight"
Мінуси: "Did not get the food of my choice. The system was blocked for early check in."

Плюси: "Ewerything"

Мінуси: "The seats were uncomfortable."

Мінуси: "We were late, had to run through the airport just to catch our next flight"

Плюси: "Rebecca was quite pleasant and also pleasant-looking."
Мінуси: "Rebecca didn't take me home with her. I'll try harder next time."

Плюси: "Excellent"

Плюси: "All great"

Плюси: "Service"

Плюси: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"

Плюси: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Мінуси: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."

Мінуси: "legroom"

Плюси: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"

Плюси: "as usual flight itself was okay"
Мінуси: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."

Плюси: "The flight itself was fine, about what you'd expect from a short-duration flight on a major airline."
Мінуси: "I wished to change to an earlier flight with plenty of seats available. the Lufthansa ticket agent stated the only way, as I had booked a "light" fare, was to pay a full-price one-way economy ticket--plus luggage--for about 380 euros with no credit for my current ticket. After booking a day-room at a local hotel, I checked in on-line and discovered for 115 euros I could have upgraded to business class, with luggage included, and been accommodated on schedule changes. My suggestion to Lufthansa is if they intend to rip their customers off it's best NOT TO LET THEM FIND OUT ON THEIR OWN WEBSITE, or if they're simply too incompetent to match marketing offers to their booking department they could save considerable income and reputation by closing the ticket office. As it was, the impression was a low-class money grab. It's not like they can count on their partnership with United to make them look good."

Плюси: "Friendly crew"
Мінуси: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."

Плюси: "I flew round-trip in Business Class from Munich to Kiev and then back to Germany via Frankfort and both flights were on time. The dedicated business class check-in line and advance boarding process was smooth - as were both flights. The cabin crew on both flights were very good and all spoke English well. My chief complaint is with the European Business Class seating model (3 across with center seat empty) - which does not afford much more leg room or seat pitch than in economy class. On the plus side you don't have to get in a fist-fight with anyone over the overhead bin storage problem since there are less people in business class and hence more storage space."
Мінуси: "The "European business class model" is not that great when you are paying a premium price to ride in Business Class. I think the prior 2 x 2 arrangement on each side with larger (and more comfortable) seats...plus more legroom and seat pitch...is preferable."

Плюси: "Everything was pretty good. Except for the seats."
Мінуси: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."

Плюси: "Nice plane"
Мінуси: "Baggage claim was extremely slow the ruturn to dulles"

Плюси: "on time departure"
Мінуси: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"

Мінуси: "Kosher snacks were missing.."

Плюси: "Flew Boing -747 in economy. Wireless internet was nice, but very slow. Food was good, crew was offering water and juice quite often during a flight. Right on schedule. Good price, but had to cough up $100 for a second piece of luggage."
Мінуси: "Strange selection of movies, outdated earphones, USB wasn't charging my phone."

Плюси: "Glad to have a sandwich; it tasted good. The caterers use lots of mayonnaise on the cold cuts which can be messy since it was oozing out but I like gooey food rather than dry food so I was happy. Very nice crew."
Мінуси: "Just odd that I walked a mile thru the airport to make the connection only to board a shuttle bus that went back the same direction for the longest such ride in my life, past parked planes, maintenance areas, fuel storage tanks and finally the cargo plane section where our plane was located. Might be hard on those more impaired than I am to handle the stairs down to the bus loading dock and again up into the plane."

Мінуси: "Delays and boarding"

Плюси: "Professional flight crew. Good leg room. Smooth flight."
Мінуси: "No complaints"

Плюси: "Service by crew on board."
Мінуси: "Delay after boarding flight."

Плюси: "Short easy comfortable flight."
Мінуси: "Nothing to complain. Thank you for the great service :)"

Плюси: "I like to fly with Lufthansa highly professional team, I feel comfortable and safe."

Плюси: "A good and safe flight. Professional crew. No complaints"

Плюси: "I really enjoyed flight with Lufthansa. Thank you. Food was good, the only thing I would suggest more vegetables and movies were great!"

Мінуси: "Our boarding was scheduled for 1:45pm But crew arrived @ 1:45 And it took them 30 minutes to actually star boarding So we were 30 minutes late to Frankfurt and missed our flight"

Плюси: "Everything was Perfect!!!"

Плюси: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Мінуси: "I wish there was an option of a sandwich vice sweet or pretzels."

Плюси: "good food, drinks, good entertainment options"

Мінуси: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"

Мінуси: "They overbooked the flight which delayed boarding but the flight was on time."

Плюси: "Seats more comfortable."
Мінуси: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."

Плюси: "Medical help"

Плюси: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"

Плюси: "Got stuck in Vienna with very poor service"

Плюси: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Мінуси: "Poor announcements."

Мінуси: "Flyght was terible"

Мінуси: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Плюси: "Great flight. Was long but made nice by staff/crew and entertainment options."

Плюси: "Personal entertainment screens, average choice of movies."
Мінуси: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."

Плюси: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Мінуси: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"

Плюси: "Boarding on time and quick"
Мінуси: "Food and entertainment choices"

Плюси: "Boarding process quick and on time."
Мінуси: "no entertainment to rate."

Мінуси: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."

Плюси: "easy boarding"
Мінуси: "bad seating. you previously provided a comfort kit but discontinued it."

Плюси: "Left on time - arrived early"
Мінуси: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Плюси: "Food and service was great as always! comfortable seats and quality in flight entertainment!"

Плюси: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Мінуси: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"

Мінуси: "Flight was cancelled and we weren't notified."

Плюси: "Attention during waiting time and inside cabin"
Мінуси: "Nothing"

Плюси: "The flight attendants were beautiful"

Плюси: "Good movie selection on flight"
Мінуси: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."

Плюси: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Мінуси: "Entertainment on board was useful"

Плюси: "The staff was very pleasant"
Мінуси: "Very crowded plane!"

Плюси: "Staff was pleasant and competent"
Мінуси: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."

Плюси: "friendly, helpful crew"
Мінуси: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."

Мінуси: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"

Мінуси: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."

Плюси: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Мінуси: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"

Плюси: "Everything"
Мінуси: "Nothing"

Плюси: "All"
Мінуси: "0"

Мінуси: "I had no notification about luggage fee in airport upon registration."

Плюси: "We left late but efficiently."

Плюси: "best blanket any business class."

Плюси: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Мінуси: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."

Мінуси: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"

Мінуси: "There were no air vents, which made for a hot flight."

Плюси: "Ground crew was very helpful. Nothing remarkable about the flight"
Мінуси: "Flight was late. This made the connection in Vienna very stressful"

Мінуси: "Toilet was not cleaned regularly"

Мінуси: "Delayed boarding"

Плюси: "No problems, about what you'd expect from a cheapo flight on RyanAir, EasyJet, etc. Maybe Austrian Airlines should consider spinning off this line, like Austrian East, so customers don't expect major-airline standards on this trip. Very polite crew."
Мінуси: "Vienna Airport lounges are not worth the price of entrance. If you don't get free entrance, don't bother."

Плюси: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."

Плюси: "The food was exceptional for any airline I am a world traveler and the food was bar none the best airline food I have ever experienced!"
Мінуси: "Service was excellent! I will recommend both Austrian Air and Kayak"

Плюси: "Crew, tidy and clean."
Мінуси: "Food could be more interesting."

Плюси: "Flight was faster one hour then expected"
Мінуси: "Seat disconfort"

Плюси: "It was very comfortable flight, seats overall, and service. EveryONE was very helpful. I really enjoyed this trip, and for sure with all my chances I'll take Austrian airlines. Thank you for your work and patient. I wish all airlines were as good as you are."

Плюси: "Almost brand new plane. The crew was helpful and polite."
Мінуси: "Leg space... Only once food during 9 hours flight and it was small."

Плюси: "Newer plane, crew was amazing, seats were adjustable"

Плюси: "Crew was great, very responsive and hospitable!"
Мінуси: "more lunch choices, especially choices without dairy products."

Мінуси: "Don’t be late"

Плюси: "Great plane and staff"
Мінуси: "Delayed"

Плюси: "Reasonable space in economy class seats"
Мінуси: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Плюси: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Мінуси: "Food quality was not so good."

Плюси: "The friendliness of the crew"

Плюси: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Мінуси: "Doesn't"

Плюси: "Good beverage service."
Мінуси: "Over an hour delayj for departure."

Плюси: "The flight crew was so friendly and the food was really good."

Плюси: "The space at my feet with the chair in front was a bit akward."
Мінуси: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Плюси: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Мінуси: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Плюси: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Мінуси: "No downsides at all"

Плюси: "Quick flight"

Мінуси: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Мінуси: "lost baggage"

Плюси: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Мінуси: "There were several flight delays and gates were changes a few times."

Плюси: "Nothing to mention"
Мінуси: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Мінуси: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Плюси: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Мінуси: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Мінуси: "Very slow service at checkin, was not even available when I arrived at the airport"

Плюси: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Мінуси: "No complaints about anything."

Плюси: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Мінуси: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Плюси: "I slept pretty much the whole time"

Плюси: "Great food"
Мінуси: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Плюси: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Плюси: "Nice flight, nice crew, and a nice experience."

Плюси: "Sandwich was incredibly tasty (although not much filling)"
Мінуси: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Мінуси: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Мінуси: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Плюси: "The staff was very helpful and professional. Promp response to calling for attention."
Мінуси: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Плюси: "Pleasant flight"

Мінуси: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Мінуси: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Плюси: "Consistently high standards"
Мінуси: "Nothing"

Плюси: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Плюси: "Cabin Crew was awesome."
Мінуси: "Entertainment System was not working and no Non-veg food option in flight."

Плюси: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Плюси: "Timing & efficiency. Good food though only a sandwich."
Мінуси: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Мінуси: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Плюси: "On time."
Мінуси: "No negative"

Плюси: "Wide selection of entertainment, food was good."
Мінуси: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Плюси: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Мінуси: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Мінуси: "I slept didn't have snack offered and no entertainment"

Плюси: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Плюси: "Flight was quick, professional, friendly."

Мінуси: "Terrible moslem food, too much lentil with tasteless chicken"

Плюси: "Crew was excellent explaining about the (short) delay."

Мінуси: "Me quede un dia completo en Panama en el aeropuerto."

Мінуси: "I fid not go to Amstredam because i lost my flight. Noregiean airlines was late. I went to London."

Мінуси: "Our connecting flight was late and we missed our flighr"

Плюси: "They crew was okay, more polite than my previous flight."
Мінуси: "Having a well stocked Duty Free Items would be nice, tried to order items and was told they are out of stock."

Мінуси: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."

Плюси: "As expected for a budget flight."
Мінуси: "Even though it's a budget flight, I feel water should still be available to passengers free of charge."

Плюси: "Crew was nice and friendly"
Мінуси: "Horrendous experience from checking to the airport. Be aware when trying to check in online, not only posible if you don’t pay a fee to choose seats. Therefore you are unable to check in until the last minute, and as they overbook the flight, if you don’t pay, You risk not get into the plane."

Плюси: "Plane looks new and clean."
Мінуси: "Boarding process, included checked in luggage and limit hand carry to 15 kg."

Плюси: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Мінуси: "The coffee wasn’t free."

Плюси: "First cancelled the 10:00 am flight while everybody already onboard. Then boarded us again on the same airplane two hours and 50 min later. Right in time before the 3h necessary for passengers to file a claim."
Мінуси: "Everything"

Плюси: "They are always late not much room."

Плюси: "There was an issue with my seat at boarding so they put me in the special seats instead."
Мінуси: "Plane buzzed quite a lot on the way up."

Плюси: "Leg space"
Мінуси: "Flight cancelled and replacement flight delayed, no offer of food or compensations"

Плюси: "Short flight and pilot seemed very comfortable during turbulence"
Мінуси: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."

Плюси: "New plane"
Мінуси: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"

Плюси: "The crew are so helpful and friendly"
Мінуси: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"

Плюси: "nothing"
Мінуси: "vueling is the worst airlines ever"

Мінуси: "Paid for priority board but there’s no priority given at the gate."

Мінуси: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"

Мінуси: "Recieved notifications of flight delays. Left for lounge 1 hour after expected take off and 1.5 hours before new departure. Returned 45 min later to see the plane had already left"

Плюси: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Мінуси: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."

Плюси: "Boarded from front and back of plane"
Мінуси: "Very expensive but felt like budget airline. No space at all, legs were in pain bumped up to back of the front chair the whole time. Crew members very inattentive. No room for small carryon items. Would be more okay with this if tickets were cheaper, but for what I paid I expect better"

Плюси: "On time"

Плюси: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Мінуси: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"

Плюси: "...and don’t really do that in a way helpful to the passenger! I couldn’t get my boarding passes from Vueling’s website, as the login details as required by Vueling, are actually those used by who “bought” the ticket - some random email used by Kayak / Lastminute.com, and not mine! Crazy! Moreover, the whole business processes that Vieling use are just dijointed. even getting help I still never received by boarding passes via email."
Мінуси: "Worse, Vueling charge you, on checking, to “choose seats” with no obvious way of not paying for them! I’m sure here was a link somewhere - but could I see it?! Nope! that and my suitcases, and I had paid over €100 extra on top of my initial flight cost. BA or Easyjet next time!"

Плюси: "In general service is good."
Мінуси: "Flight was delayed over 90 minutes, which seems to be a reoccurring theme as they have managed to score significant delays in both flights I’ve had with them."

Мінуси: "One hour delay. Very long wait for luggage. Our outsize luggage was just dumped in a corner without anyone informing us."

Плюси: "I paid extra for the extra-legroom seats, and that was good. Though they charge for snacks/food/drinks, I was fine with a free cup of water."
Мінуси: "Our seats up front (2nd row) didn't recline, and it wasn't because of bulkheads or exit rows. It was a short flight, so it wasn't too bad."

Плюси: "I've lost my job! The flight first thing in the morning should respect that we rely on them to get on time in the morning. One in 3 flights of Vueling are delayed! Ryanair is far better in this point! Today I really hate Vueling"
Мінуси: "I also lost the train tickets! I had to pay twice for everything. An apology is not enough, it sounds like they are laughing on us!"

Плюси: "Comfortable chairs, clean airplane"
Мінуси: "Flight attendant had a bit of an attitude. Bad day, perhaps."

Плюси: "clean aircraft"
Мінуси: "all good"

Плюси: "Quick and easy, no frills, cheap flights, on time, great between Euro countries but not beyond. Newer airbusses with comfortable seats for short flights not long flights. just make sure you don't check bags, just carry on size. clean and cheap and easy, but don't expect more."

Плюси: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
Мінуси: "Zero legroom"

Плюси: "Quick boarding"
Мінуси: "very less leg space which doesn't even permit to head down on front tray."

Мінуси: "Sits are not comfortable"

Плюси: "cost"

Плюси: "I didn't take the flight so there was nothing to like"
Мінуси: "I booked the flight at noon. The flight left at 12:30, so the check-in counter was already closed because it was an international flight. I wanted to make a booking for the 29th, not the 27th... bookings shouldn't be made after the counter has already been closed. British Airways said that they didn't charge my credit card but I just checked it and it was definitely charged."

Плюси: "Good crew, Lovely flight"
Мінуси: "Slight delay but wasn't a big problem"

Плюси: "On time"
Мінуси: "Lazy steward talking and the toilet were he was standing next to had all water"

Плюси: "Nothing."
Мінуси: "Worst experience ever. Will not fly with them ever again. Avoid at all costs"

Мінуси: "seats were really tight with little leg room. A long walk from security to the gate"

Плюси: "It was not clear on Website that we would be charged extra for luggage."

Плюси: "I really liked the idea of boarding from the back of the plane which made boarding so much more efficient!"

Плюси: "Quick boarding"
Мінуси: "Had to change seats"

Плюси: "The price of the flight is pretty much all I liked about this experience."
Мінуси: "Couldn't use the app to check in. Crammed us onto a bus to take us out to the plane. This plane has the least amount of space of any carrier I've ever flown."

Плюси: "the crew are nice, they gave me their personal phones to contact my family when we had 4 hours delay in the plane and I had no wifi to connect with them."
Мінуси: "we had 4 hours delay in the plane in our way back from Amsterdam to London. 4 hours delay for various reasons."

Мінуси: "The travel agency didn't inform me that the flight was cancelled although it had cancelled 3weeks before flight. I just got known that from check-in counter!!!! Will never use again!!!"

Мінуси: "Did not honor confirmed reservations to Sicily. made us wait 2 hours on standby. Delayed our luggage six days. Promising to deliver each day. Lied to us about everything. We were on a vacation and traveling from city. No clothes. We will never fly with Vueling again. Beware of Vueling."

Плюси: "Near, easy boarding"
Мінуси: "30' waiting in a hot plane before take-off. Luggages arrive in two belts without announcement."

Мінуси: "Delay over an hour , also our bags delay ."

Плюси: "It was difficult to find the Vueling desk. There were no signs"