Пошук дешевих авіаквитків до Люцерн

Плюси: "The staff upgraded me to business. It was a great wxperience"

Плюси: "Loved the warm and very delicious quiche, thank you!"

Плюси: "great staff"

Мінуси: "My special meal wasn’t available."

Плюси: "Chocolate Mövenpik ice cream"

Плюси: "No problems to report. Boston to Zurich in under seven hours."

Плюси: "friendly ,respectful, helpful,informative"
Мінуси: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."

Мінуси: "The way the movies, needed extra parts. No touch screen"

Плюси: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Мінуси: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Плюси: "General attitude of staff"

Мінуси: "The line at the check in was quite long. Luckily I had only carryon"

Плюси: "The new aircraft"
Мінуси: "Lavatory wasn't clean enough"

Плюси: "overall very satisfied"
Мінуси: "no issues"

Плюси: "Chocolate"
Мінуси: "Over 1h delay Horrible sandwich Very rude staff"

Мінуси: "I had a lot damaged luggage!"

Плюси: "Everthing went as planned. Left on time. Cannot complain."

Плюси: "So far so good."

Плюси: "Nothing."
Мінуси: "Communication was terrible."

Плюси: "We had delays boarding and no one was there to explain why."

Плюси: "Always replacement"
Мінуси: "None"

Плюси: "I was upgraded! Delicious lunch."

Мінуси: "Narrow feeling seat"

Плюси: "Everything"

Мінуси: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"

Мінуси: "Headsets did not work"

Мінуси: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."

Мінуси: "We didn't had entertainment"

Плюси: "Very efficient airline; all goes smoothly"
Мінуси: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"

Мінуси: "meal choice run out very soon and I could not get what I wanted to get"

Плюси: "Everything was great while aboard!"
Мінуси: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."

Мінуси: "I was asked to move from my reserved seat for another flyer"

Мінуси: "Boarding was slightly confusing. Calling groups to board was not so organized"

Плюси: "Comfort"

Плюси: "Our attendant was very nice with a great attitude."
Мінуси: "Luggage line in Zurich at airplane"

Плюси: "Very good. Good entertainment options."

Плюси: "Swiss just takes care of you from beginning to the end. All done in a nice and non-intrusive manner."

Плюси: "It's Swiss!"

Мінуси: "The ventilation didnt work on the connection from zurich to belgrade, it was like an oven in the plan and people were complaining, but nothing was done."

Плюси: "Everything was perfect - on time, polite, kind"

Плюси: "same"
Мінуси: "same"

Плюси: "Everything else."
Мінуси: "The selection of movies was not impressive"

Мінуси: "I like Swiss airline"

Мінуси: "I booked the seat on line at extra charge and I was NOT given the seat by gate agent, unacceptable! I will ask a refund. AT"

Плюси: "The ease of boarding and unboarding."
Мінуси: "There was no water provided during the night, except by going to get it myself from the attendants."

Плюси: "Courtesy, on time, just great experience"

Мінуси: "Person at the check in wasn't very helpful and she looked unexperienced."

Плюси: "Pleasant, polite attendees. Unlimited drinks"

Мінуси: "The incoming go light was late"

Мінуси: "My husband, 2 year old daughter and I were not sitting together which was a pain but otherwise it was great."

Плюси: "The provide very good service."

Плюси: "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"

Плюси: "Everything"

Плюси: "Food, crew"

Плюси: "the crew was waiting for us, coming from Delhi, our connection was a little tight. the luggage did not make it to ZRH but was delivered the next day"

Мінуси: "Boarding need to more organized."

Плюси: "EVerything"

Плюси: "Love turkish airlines i was so suprised by the qaulity of the food and drinks. Even the free 5 star hotel for the 14 hour layover was amazing."
Мінуси: "The plane had no charging port for phones."

Плюси: "Food, on board crew, very good service."

Плюси: "Turkish does well job pushing passenger experience with small things"

Плюси: "Crew was good."
Мінуси: "Flight was good, not excellent, but good."

Плюси: "Very nice and friendly crew"
Мінуси: "Keep going same detection"

Плюси: "No complaints, Turkish airlines is simply one of the best company in Europe."

Мінуси: "The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me..."

Мінуси: "Difficult trip and costly delays both ways. Going to Cairo from Istanbul we were delayed 5 hrs so we arrived at 1AM instead of 8:30PM the night before."

Плюси: "The food was amazing and the crew was great from Chicago to Instanbul."
Мінуси: "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."

Плюси: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Мінуси: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"

Плюси: "The flight itself was good. Turkish airlines provides some nice amenities; which I don't actually use. But they're nice."
Мінуси: "The flight was cancelled on its scheduled day. So I had to wait an extra day to get home."

Мінуси: "The crew isn’t very friendly, they do not know English very much."

Плюси: "Not as my expected"
Мінуси: "Check in team at airport very tuff and I have 9 kg only they let me pay full SR 450 which too high and generally all airlines they don’t ask u to pay like such weight as business class passenger. Quality of food, aircraft very old and seats not comfortable"

Плюси: "Best crew, clean, well maintained, good flight experience"
Мінуси: "Flight was delayed by 1:30 hrs Not much info was given"

Плюси: "Friendly flight attendants"
Мінуси: "Long layover hours at Istanbul airport . Had to ask for meal voucher at Istanbul airport since the airline does not issue it ."

Плюси: "The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that"
Мінуси: "Nothing comes up to my mind"

Плюси: "Smooth from beginning to end Well done !"

Плюси: "Staff & food were excellent."
Мінуси: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."

Плюси: "Movies"
Мінуси: "Nothing! It’s no comfortable at all!"

Плюси: "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
Мінуси: "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"

Мінуси: "Chair are not working well"

Плюси: "again crue was best"
Мінуси: "boarding gate was Mile away , you need Taxi to get there, whats wrong"

Плюси: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"

Мінуси: "I had to buy a Tukish Visa...spend the night in Istanbul.Screwed up my driver,my Mom had to call and cancel my appointments.I had no clothes,of toiletries....just a nightmare"

Плюси: "Good service"
Мінуси: "Departure delay"

Плюси: "Prompt, departure"
Мінуси: "the food"

Плюси: "Crew member prepared simple pasta"
Мінуси: "Took real long before the meal was served and this was hard as the passenger was diabetic."

Плюси: "I am not blaming the airline at all for these inconveniences."
Мінуси: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"

Плюси: "Staff was very good"

Плюси: "Usb chargers"

Плюси: "Was surprised to get a full meal on such a short flight. Very good food."
Мінуси: "Pretty average flying experience. The plane looked older, but that's nothing unusual"

Плюси: "Safety and service"
Мінуси: "There was no ayran for drinks"

Плюси: "Loved the service, comfort, entertainment, etc. All of this was very nice but it was also a short flight."

Мінуси: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."

Мінуси: "Great service and on time all the way"

Плюси: "It was spacious for being Economy."
Мінуси: "Flight crew that was assisting on my side was awful. Completely disrespectful and not willing to help or listen. Not to mention, special meal was requested online months in advance yet they didn't have any vegetarian meal left and I was left with eating break and fruit."

Плюси: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Мінуси: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"

Плюси: "Very bad meat and hospitality"

Плюси: "Good service, thanks"
Мінуси: "because of time zone change, Turkish take off was not updated with landing. Was lest time between flights"

Плюси: "Your website was les expensive than other websites and I will strongly recommend to my family and friends to use Kayak.com ."
Мінуси: "I like it everything , from booking the flight your flexibility on the the flight schedule and airlines was great !!!"

Плюси: "Food"

Плюси: "Great service. On time. Friendly personnel."

Плюси: "Entertainment (movies) always helpful to pass the time."
Мінуси: "Hot in the plane during and after boarding - no cool air. I have come to expect more from Turkish Airlines, and I hope they make sure they improve this aspect."

Мінуси: "The landing was exceptionally rough Also we were delayed one hour and then had to wait some more in hot bus until plane was ready"

Плюси: "Everything went well. No delays, lines or uncertainty. Great job!"

Плюси: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Мінуси: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."

Плюси: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."

Плюси: "The plane was very clean and I appreciated when the crew asked passengers have their seats in a normal upright position during meal times as there is very little space when the seats are reclined. We can hardly get out of our seats when other passengers need to go to the restrooms."
Мінуси: "The crew was rather cold; I got the feeling they were doing their jobs but not in a warm and customer friendly oriented way, may be because I was in Economy. I was surprised by the lack of space in economy for such a long Haul flight in an A 380."

Плюси: "The attendents were very nice"
Мінуси: "It was a 4 hour flight with no entertainment"

Мінуси: "This flight from Athens was delayed which caused us concerned for our connecting flight in Frankfurt to Los Angeles. We told the crew and they were not very empathetic about our concern. It would have been great to have announced overhead or even to us personally all the gates to those of us who were getting connecting flights. We were just told to check the board outside once we landed. Lufthansa could have provided excellent service to my family if they had helped us with our connecting flight gate information to navigate the airport terminal we had never been in before. We literally ran to get our connecting flight which was upstairs once we identified the gate # by ourselves."

Плюси: "Merci pour gentillesse"
Мінуси: "Merci"

Плюси: "The crew was very welcoming"
Мінуси: "My overall experience was good"

Плюси: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room.Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Мінуси: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."

Мінуси: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."

Плюси: "Professional staff, up to date aircraft, very clean, good meals, good selection of entertainment, very attentive to customers. Passed through many times with beverages. Lufthansa is always a pleasure."

Плюси: "Everything except that cookie!"
Мінуси: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"

Плюси: "A regular predictable LH flightqq"

Плюси: "Getting a text alert so I didn't waste my time going to the airport"
Мінуси: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."

Плюси: "Smooth fast flight with good service!"
Мінуси: "Late taking off which happens, but they tried to make up the time in the air as much as they could on a short flight,"

Плюси: "overall experience is great"
Мінуси: "seats would have better"

Плюси: "Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free."
Мінуси: "Nothing, great flight!"

Плюси: "It was quick and smooth. Snack provided. Baggage arrived quickly."

Плюси: "good flight hardly any turbulence. Good food/drink choice. The crew was helpful and courteous."
Мінуси: "The flight was scheduled way, way too close for a comfortable transfer since the second leg of the trip was to go overseas having to go through 3 different queues for passport, boarding and security lines. Need more time to pass the long lines and still be able to catch the connecting flight. Not a smooth connection."

Плюси: "The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too."
Мінуси: "When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it."

Плюси: "Everyone are friendly thank you"

Плюси: "Perfect!"

Плюси: "Flight was on time. They served a light snack in spite of being a very short flight."
Мінуси: "I liked everything."

Мінуси: "Lost my luggage ., not happy"

Плюси: "Crew was nice."
Мінуси: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."

Плюси: "Had no problems. Was a comfortable flight."

Плюси: "Everything on time"
Мінуси: "Nothing"

Плюси: "We had nothing to complain about and much to be happy about. The seating in economy (seats 36A and 36C and an Airbus 330-300) was generous compared to other airlines we've flown recently (e.g., on a 777 with United on the way over, and that was "Economy PLUS!). The food was much better than the United flight, and really, it was almost too much. I'm home 14 hours after landing and I'm still not hungry. They were also very generous with the drinks and worked to keep us well hydrated with water and juices. The crew was very pleasant and accommodating. Overall, it was a great experience and I will certainly look to Lufthansa first for my next transatlantic flight."
Мінуси: "My one gripe was that it was very hard to hear the audio on the in-flight entertainment system. I even abandoned one movie I really wanted to see because I couldn't follow the dialogue. Also, I discovered late in the flight that the view screen pivoted and this would have helped in enjoying the videos more. Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. For instance, I wasn't aware that the head cushion on the seats were adjustable to better support your head. One last thing, on the entertainment system, it appears to be browser based, but sadly lacks a "Back" button equivalent."

Мінуси: "The 1-star responses correspond to N/A. Mt flight was :30."

Плюси: "Cleanliness"
Мінуси: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection. No notification and very poor handling of missing luggage claim processing. Poor service for such a professional airline. Bags missed the flight and we were kept waiting me re than an hour to process a claim."

Плюси: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Мінуси: "Space felt cramped (small)"

Плюси: "An extremely professional, attentive staff and flight crew"

Плюси: "Everything."
Мінуси: "Nothing."

Плюси: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Мінуси: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."

Плюси: "Nothing"
Мінуси: "The food was terrible, boarding was chaotic, only ten movies to choose from."

Плюси: "good"

Плюси: "Did not make the flight."
Мінуси: "I wish there was more of advance notice on this flight, instead it just gave us 23 hour reminder. We had booked this flight a year ago but we could not make this and the 23 hours was too short of a notice."

Плюси: "Attitude, attitude, attitude...when it's positive and customer friendly it shines...this depicts my experience on all of my Lufthansa flights concerning the cabin crew(s). Smiling faces genuinely concerned about the passenger experience aboard the aircraft. In contrast, on a previous International flight via a US based carrier...there too was lots of cabin crew attitude...but not the pleasant type."

Мінуси: "Couldn't checkin online. Had to wait in line for over an hour."

Плюси: "thanks to friendly and attentive staff long flight went unnoticed"

Плюси: "Boarding was again easy, directions were clear as to where I should sit. My only trouble with the crew was that announcements were sometimes too quiet to hear at all, which I hardly cared about anyway (seat belts, please). The movie selection was unexpectedly good, as was the music section. Books were meh."
Мінуси: "I was not comfortable after about four hours, my biggest problem being I had already been riding in an airplane for a total of six hours that day. Food was fine, but came with salt, which was nice. I don't expect a four course meal on an airplane, but I didn't eat with gusto. The headphones provided were lousy, but I just plugged in my own set."

Плюси: "Service"
Мінуси: "Not enough leg room"

Плюси: "The personnel was very polite, smiling and helpful, the seats had plenty of room to stretch our legs, the food was pretty good for a 1.5h flight, the plane was very clean. Me and my mom are now Air Dolomiti fans!"

Плюси: "Boarding was smooth, well-managed, on-time. The crew members were kind and helpful, very pleasant throughout."
Мінуси: "For those of us in economy class, we have to share floor storage space. The seats are very cramped."

Плюси: "The total experience is good .. specially crew."
Мінуси: "Airport direction is a it confusing."

Мінуси: "Connecting flight cancelled. Reservation totally changed. Yook 16 more hours yo get home"

Мінуси: "The audio/video system at my seat was broken. I had to change to a seat of worse quality. In general, seats are too small and too close!"

Мінуси: "I was denied boarding because Customer Service didn't do their job regarding notating my account for a cast, telling me I was fine to fly and then got to the airport and was told "nope. You can't fly." Thankfully, USAir/American was able to accommodate us. I specifically asked customer service if cast needed bivalved and was told I would be fine."

Плюси: "The transfer from my previous flight to this flight worked like clock work but there was no time to spare."

Плюси: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Мінуси: "Nothing!"

Мінуси: "small seats,no LCD for each one,food nor so good."

Плюси: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."

Плюси: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Мінуси: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"

Мінуси: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Мінуси: "I had a weelchair and nobody assist me in Viene in Austria"

Плюси: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Мінуси: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."

Плюси: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"

Плюси: "Great staff, good meals, snacks, and drinks thru the entire flight."

Плюси: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Мінуси: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."

Плюси: "The flight was short and got us there"
Мінуси: "This was not business service. The seats were uncomfortable, virtually no leg room."

Мінуси: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."

Мінуси: "Long delay."

Мінуси: "arogant staff, flight canceled, great difficulties to claim my money back"

Мінуси: "Flight significantly delayed so as to almost miss my onward flight to SFO."

Плюси: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Мінуси: "That I did not fly this airlines before. They will be first on my list from now on."

Мінуси: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."

Мінуси: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."

Плюси: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Мінуси: "Not one thong!"

Плюси: "Nothing"
Мінуси: "Everything"

Плюси: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."

Плюси: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."

Плюси: "Helpful service, decent food."

Плюси: "flight was fast and we came into a gate instead of having to come into terminal by bus. Left on time an arrive early"
Мінуси: "nothing I didn't like"

Плюси: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Мінуси: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."

Мінуси: "Food I think getting worse."

Плюси: "The plane arrived at destination ahead of schedule."
Мінуси: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."

Плюси: "The meal was ok The airplane was clean"
Мінуси: "Seats were very nerow .No help from the crew . Flight delayed"

Мінуси: "The seats were uncomfortable."

Плюси: "see above"
Мінуси: "see above"

Мінуси: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."

Плюси: "Good service"

Плюси: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Мінуси: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."

Мінуси: "Poor service, will not fly again with this airline"

Мінуси: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"

Мінуси: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"

Плюси: "Best take off, Best Fight, Perfect Landing...!!!"
Мінуси: "Diner was tasty...but, no breakfast... would have been great..!!!"

Плюси: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Мінуси: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""

Плюси: "Friendly staff"

Мінуси: "My luggage was lost again It is the second time in a row that happens"

Плюси: "The service on board was fantastic. The flight was very smooth."

Мінуси: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"

Плюси: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Мінуси: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."

Плюси: "complimentary chocolates are excellent"
Мінуси: "my luggage was one day late"

Плюси: "I like the service,was great, flight was smooth,great team!!!"

Плюси: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."

Плюси: "Seats, even in economy, were comfortable. Much nicer than the Canadian Airlines flight we took over to Germany. Much, much, nicer. Decent movie selection, food wasn't bad, service was outstanding."

Плюси: "Everything was great but the food."
Мінуси: "Food sucked."

Мінуси: "Flight was canceled!!! No reason given. Quite upset. But we did get quickly rebooked via Frankfurt, Germany back to Chicago with only a two hour delay in arrival. THANKS!"

Плюси: "Everything was so good"

Плюси: "The friendliness of the crew"

Мінуси: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Мінуси: "The plane was very hot"

Плюси: "The space at my feet with the chair in front was a bit akward."
Мінуси: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Плюси: "Crew was fantastic."
Мінуси: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Плюси: "It was all fine"
Мінуси: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Плюси: "I love the food"

Плюси: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Плюси: "Crew was in a festive mood, the meal was unexpectedly delicious"
Мінуси: "Seats ok, but could be more comfy"

Мінуси: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Мінуси: "My suitcase didn't come with the airline."

Мінуси: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Плюси: "Gaps between seats are very narrow."
Мінуси: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Плюси: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Мінуси: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Плюси: "Flight crew very nice"
Мінуси: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Мінуси: "Still waiting to board after missing this connection had to be booked on another airline"

Плюси: "Snooth and efficiënt with a KLM service"
Мінуси: "No entertainment"

Плюси: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Мінуси: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Мінуси: "Flight departed 35 minutes late"

Плюси: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Плюси: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"

Мінуси: "Boarding was confusing and disorganized"

Мінуси: "The movie selection did not seem extremely varied."

Плюси: "Wifi on Board"
Мінуси: "Nothing"

Плюси: "Sound was broken on my TV set!"
Мінуси: "Called stewardess twice to assist. No response!"

Плюси: "Friendly attendants. Decent food, and frequent snacks and beverages."
Мінуси: "No charging ports for electronic devices."

Плюси: "Premium economy service was good."
Мінуси: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Мінуси: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Мінуси: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Плюси: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Мінуси: "Not much to comment on here."

Мінуси: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Мінуси: "The bags where damaged from the staff"

Плюси: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Мінуси: "The seats in economy were a little too small for a 12 hour flight"

Плюси: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Мінуси: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Плюси: "Free wee cake."
Мінуси: "Nothing in particular."

Плюси: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Мінуси: "lack of meal options"

Мінуси: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Плюси: "Overall very nice flight, even comes with free drink and snack"

Плюси: "A nice short flight"
Мінуси: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Плюси: "Plane service"
Мінуси: "1h30min delay at airport"

Плюси: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Плюси: "They flew full speed to catch up with the delays."
Мінуси: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Плюси: "Crew and food"
Мінуси: "Seat"

Плюси: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Мінуси: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."

Плюси: "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
Мінуси: "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."

Плюси: "The crew was very friendly and professional"
Мінуси: "The seat space was a little narrow"

Плюси: "entertainment options"
Мінуси: "lack of USB or other power outlet to charge my own devices, poor responsiveness from crew, skimpy breakfast (it was a way-too-salty quiche), tighter seat options than my first leg of the flight"

Плюси: "on time, luggage arrived."
Мінуси: "uncomfortable. No actual food or entertainment."

Плюси: "On time boarding and a friendly staff"
Мінуси: "Horrible flight, old airplane and no leg-space. No service on-board; no food, no drinks! And really annoying baby in front, and the staff didn't correct the parents.. Transavia, never again!!"

Плюси: "Was on time and fine, crew was pleasant"