eDreams charged us double the amount, fake illegal charged. promised us business class but put us in economy. worst company and service ever. they need to be shut down
Great leg room and very clean plane nothing could be better 😁
Плюси: "Nice stuff."
Мінуси: "Probably teleportation?"
Плюси: "The crew, plane and procedure was all great."
Мінуси: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Мінуси: "The crew might be greeting passengers onboarding."
Мінуси: "Sēdvieta neērta un nepiemērota gulēšanai."
Мінуси: "One Toilet for a full plane with 150 passengers...."
Плюси: "Arrival in time"
Мінуси: "Compartment for hand luggage was full, no space"
Мінуси: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Плюси: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Мінуси: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Плюси: "Small compliment from Air France was lovely and unexpected"
Мінуси: "Horrible customer support"
Плюси: "Efficient boarding and disembarking."
Мінуси: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Мінуси: "Short flight and unmemorable (that's a good thing)"
Плюси: "Absolutely nothing"
Плюси: "Tallin airport is beautiful"
Мінуси: "Lost luggage and indifferent assistance."
Плюси: "Instructions for connected flights at airpotr were clear"
Мінуси: "Connection time 10 minutes instead of planned 30"
Мінуси: "would not check my bag to final destination"
Мінуси: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Плюси: "Modern airplane"
Мінуси: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Плюси: "Short, convenient, direct, value for money."
Мінуси: "Not comfortable, small plane."
Плюси: "most of the crew were polite and helpful"
Мінуси: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Плюси: "staff were polite, helpful, and efficient"
Мінуси: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Мінуси: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Плюси: "Newer plane for this stretch."
Плюси: "Short flight"
Мінуси: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Плюси: "Nice new plane, on time."
Мінуси: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Плюси: "They waited for transit passengers Were helpful"
Плюси: "If water was free it would be better. Other than that everything was fine"
Плюси: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Плюси: "Flight was short and sweet, no problems to report."
Мінуси: "Charging 30 Euros to check in at the airport is lunacy."
Мінуси: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Мінуси: "SEVERELY DELAYED"
Мінуси: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Плюси: "The helpful ground person at check-in."
Мінуси: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Плюси: "Professional appearance"
Мінуси: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Плюси: "Boarding went well and crew was nice."
Мінуси: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Плюси: "Everything was very smooth and the crew was very attentive."
Плюси: "It got me from point A to point B."
Мінуси: "Seat was uncomfortable and next to an odorous toilet."
Плюси: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Мінуси: "surprised i had to pay for coffee"
Плюси: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Мінуси: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Плюси: "Friendly crew, tons of meal options, good price."
Мінуси: "Checked in luggage is only 20kg, there's no entertainment in flight."
Плюси: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Мінуси: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Плюси: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Мінуси: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Плюси: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."