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Плюси: "Very packed and no leg space"

Плюси: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Мінуси: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"

Плюси: "Comfort in long foight was amazing. Never felt tired. Upgraded movie collection. Food was great."
Мінуси: "Carry on baggage allowance is way too low. Only 7kgs including laptop bag is too low for international travel. TV screens were a bit old enough and had to click multiple times."

Плюси: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"

Плюси: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Мінуси: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"

Плюси: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"

Плюси: "Last row seats are never optimal but tha flight attendants were above par!!!"
Мінуси: "Wonderful people! Cannot day enough about the difference that makes."

Плюси: "The plane had everything I could want."
Мінуси: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."

Плюси: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."

Плюси: "Good movies, comfortable seats"
Мінуси: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."

Мінуси: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."

Плюси: "For the most part the crew were very helpful."
Мінуси: "Food quality and quantity."

Плюси: "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Мінуси: "No complaints."

Мінуси: "this time food was not that good which when traveled before."

Мінуси: "The seats were cramped"

Плюси: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."

Плюси: "Loved the food and entertainment."
Мінуси: "Not enough leg room and space between the chair in front."

Мінуси: "The online check in system was down so we all had to line up to check in."

Плюси: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."

Плюси: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Мінуси: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."

Плюси: "it was nice on the plane the guests were professional"
Мінуси: "before boarding the officials lacked professionalism"

Плюси: "Everythinగ"
Мінуси: "Nil"

Плюси: "Nothing at all"
Мінуси: "Everything"

Плюси: "My trip from Beijing to Doha was fine."
Мінуси: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."

Мінуси: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."

Плюси: "I wish this airline had more service within the US!! This airline is impeccable. We flew 16 hours from Doha to Miami and it was amazing. At the airport in Doha the flight representative went above and beyond to accommodate better seating for myself and my son. Luckily it was not a full flight and lots of the passengers had plenty of space. The staff is VERY friendly and VERY professional. I will definitely be giving this airline my hard earned money in the future for reservations as much as I can!!!!"
Мінуси: "Not one thing!!"

Плюси: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."

Плюси: "I liked everything about it."
Мінуси: "My trip was to long but it wasn't there fault. I was so tired."

Плюси: "Everything!"

Плюси: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"

Плюси: "Good spacing. comfy seats."
Мінуси: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"

Мінуси: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"

Плюси: "Everything was good ... we were on time .. no delay so .. perfect !"

Плюси: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"

Плюси: "Nothing."
Мінуси: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."

Плюси: "Nothing"
Мінуси: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."

Мінуси: "Headrests on quatar airways are uncomfortable , especially for someone who is short and neck gets very stiff"

Плюси: "Everything is good"
Мінуси: "No bad things"

Плюси: "The staff was good and food as well had a great trip"

Мінуси: "Take off delayed. Plane had air conditioning problems."

Плюси: "The crew was polite"
Мінуси: "I ordered a vegetarian meal and they didn't have one for me. The breakfast was terrible. Green beans and strawberry yoghurt!?"

Мінуси: "You charge me around $400 Australian dollar because the emigration change the trip until I get the permission to travel overseas that not my fault , why you charge me all this amount ??!! Please return my money"

Плюси: "I had to buy another ticket from agency in airport"
Мінуси: "Air line didnot honor the booking .i had to buy another ticket on the spot....."

Мінуси: "Overbooked flight, nearly got bumped off. Not a great thing to happen, when you're counting on reaching your destination in time for an appointment."

Плюси: "The crew. They were all very friendly."
Мінуси: "Lack of leg room."

Плюси: "Entertainment system Food Service Punctuality Space between seats"

Плюси: "Food was great"
Мінуси: "No place to recharge phones or computer. Too few movie choices. Poor choices"

Плюси: "Crew was very courteous"
Мінуси: "Didn't like the comfort, and what entertainment?"

Плюси: "All good"
Мінуси: "No comments - good overall experience"

Плюси: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Мінуси: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."

Мінуси: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"

Плюси: "Movies entertainment"
Мінуси: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."

Плюси: "I did like the cleanliness ."
Мінуси: "Crew was not friendly at all . Stewerdess did not smile at all .. only to their “favorite “ 2 or 3 passengers. I can’t believe I did not receive a hot tea on the way to Athens or the way back to Newark."

Плюси: "Leg room and friendly staff"
Мінуси: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."

Плюси: "Ditto......great"

Плюси: "The flight"
Мінуси: "Nothing"

Мінуси: "Seats are uncomfortable and crew uninterested"

Плюси: "Nothing"
Мінуси: "The flight was an hour late. Since the airlines only gave us a 2 hour layover knowing we would have to go through immigration and retrieve our luggage and recheck it, we missed our connection, then the airline tried to make us wait another 18 hours for a flight. We had been already traveling for two days. Airline offered no expedited support to get off the plane first or help through immigration, completely unacceptable!"

Плюси: "Service and food"
Мінуси: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."

Мінуси: "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"

Мінуси: "Seats are less spacious for me since I’m 6 feet tall"

Плюси: ",,"

Плюси: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Мінуси: "all good."

Плюси: "I like the food and entertainment options"

Плюси: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Мінуси: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."

Плюси: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"

Плюси: "Service and crew were excellent!"
Мінуси: "Movie selection somewhat limited"

Мінуси: "The ac wasn't working properly just hot air being blown"

Плюси: "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
Мінуси: "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."

Мінуси: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."

Мінуси: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"

Плюси: "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
Мінуси: "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."

Плюси: "Enough leg room, wide seads"
Мінуси: "Food was terrible."

Мінуси: "Delayed on an already long flight and got home even later"

Мінуси: "Seat selection is paid."

Плюси: "I liked watching movies and drinking wine and the food was decent."
Мінуси: "We took off over an hour late with no communication as to why we were sitting on the runway. Most of the crew seemed annoyed and short with everyone."

Мінуси: "Only problem was lots of children running around, screaming, and generally causing commotion. Some Parents did not attempt to calm their children. Might be worth seating families with young children together so they don't disturb older travelers to"

Плюси: "Coiner person was very courteous and very accommodating."
Мінуси: "The food selections are the same for years now."

Плюси: "The flight was on schedule with professional staff, and clean planes."
Мінуси: "The food was ordinary."

Плюси: "Very good we appreciate good service and good food"

Плюси: "A few of your flight crew were very nice and apologized for conditions. Free wine."
Мінуси: "Pissed poor equipment, awful food if that's what you call it, cramped environment. And the fact that on both out going and incoming flights I had things stolen from the over head compartments."

Плюси: "Staff Seats Food Cleanliness Good destinations"
Мінуси: "Boarding process is retarded. They do way too much, too many steps, too many checkpoints, stairs, hallways, people checking tix. Too much tea and not bringing the customer what they've asked for."

Плюси: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Мінуси: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."

Плюси: "As commented above."
Мінуси: "As commented above."

Плюси: "No lunch coupons or future flight discounts given"
Мінуси: "Unapologetic about causing so many subsequent delays"

Плюси: "Pretty clean"
Мінуси: "The food wasn't really good. They didn't have plain hot water as my daughter was sick with throat pain. Same old and boring"

Плюси: "good."

Мінуси: "Another meal option was not available when it was my turn."

Плюси: "The fly was fine as usual"
Мінуси: "Not Emirates fault but they open my bags and made a mess with the presents for my family"

Плюси: "food"
Мінуси: "not comfort"

Плюси: "Best airline I have had the chance to fly with. Right up there with Virgin - this time it surpassed. Great staff, lots of room, clean, amenities (blanket, pillow, toothbrush, eye mask, earphones for the movie ), 2 quality meals + meal voucher for overlay redeemable at a variety of options."
Мінуси: "Response time (over an hour) on requests. I don't believe there was internet available on the second flight?"

Мінуси: "The flight crew was very rude. I had already been flying for over 18 hours before I boarded this flight. The crew was not courteous enough to consider that. Upon asking for some water, I was asked to wait until it was time for the crew to serve the drinks to all passengers."

Плюси: "Newness of the plane - clean, safe and thus comforting and enjoyable as can be for such a longgg flight (India to USA). Price of the flight compared to other airlines was exceptional. Excellent onboard entertainment - long list of movies and shows and music that can be enjoyed, paused and restarted at any time. Lots of food and snacks. Free "adult drinks". Free gifts for the kids (cheap toys, but still a nice touch) Some of the crew were very friendly and complimentary and socially engaging."
Мінуси: "Certain crew members were a little less than friendly - not ready to serve and please but rather just ready to get their job done as fast as possible without being pleasant. But...what airline doesnt have this problem? What company doesnt have this problem? Much of the food was mediocre. Only a small portion actually tasted good. A little disconcerting at the end. Crew members were literally running up and down the aisles over and over trying to collect trash, store trash and take care of other chores WELL AFTER the pilot told them to be seated. It made it seem as if the crew were not professional, not well-trained, not well-disciplined and thus made me a bit uncomfortable to see them scrambling around for 10 minutes as if they were behind schedule on everything. If they rushed this, then what else more important does the airline rush? Hopefully nothing but it was quite an odd experience. Overall the flight was well worth it though. I will fly Emirates again as long as their prices remain very competitive."

Плюси: "Internet service free"
Мінуси: "Food"

Плюси: "Uneventful but delayed, my son was getting worried in Tampa. Tilak"

Мінуси: "Food At chennai was terrible, made stomach upset and throw up."

Плюси: "Great crew and comfortable flight"

Плюси: "Not too many pax, so I could lay down when taking 4 seats.. Food was great. Sufficient legroom."

Плюси: "This was the besy airlines I have ever flown with. I received a hot towel before take off to freshen up with. Yhe dinner and breakfast were delicious. The entertainment superb."
Мінуси: "I loved everything"

Плюси: "Food"
Мінуси: "Seat confort"

Мінуси: "Seats are tiny and uncomfortable!"

Мінуси: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."

Плюси: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Плюси: "great flight"

Плюси: "Great customer service, the crew was professional and courteous."

Плюси: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Мінуси: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."

Плюси: "Helpful staff and pleasant easy flight."
Мінуси: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"

Плюси: "friendly ,respectful, helpful,informative"
Мінуси: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."

Мінуси: "Roughest flight ever, many people got sick, too much turbulence to fly"

Плюси: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."

Плюси: "Nothing special"
Мінуси: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"

Плюси: "Crew was great. Flight kept time. Safe trip. Thank you."
Мінуси: "Entertainment failed on both my seat and the lady next to me. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"

Плюси: "It was okay. No complaints. I appreciated that I was given a seat near the front to run and make my next flight."
Мінуси: "my ticket was changed and messed up and could be due to language and understanding, I ran a lot to get to my flight and had to go back and forth between the check in line and ground force and wait out of line until a resolution was found."

Мінуси: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."

Плюси: "I liked everything except my luggage"
Мінуси: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."

Мінуси: "Lost luggage"

Плюси: "The crew members were professional and we really appreciate their high quality of service. Love the food and we enjoyed the wide selections of entertainment that was provided."
Мінуси: "N/A"

Плюси: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Мінуси: "The seats were old and uncomfortable and the arm rests did not go all the way up."

Плюси: "The Israeli crew on El Al were very polite and tried to help."
Мінуси: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"

Плюси: "Excellent"

Плюси: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Мінуси: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"

Плюси: "Friendly and professional crew, good movie selection"
Мінуси: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."

Мінуси: "Better seats"

Плюси: "Was all great as with other legs...will fly again"
Мінуси: "Seats seemed smaller but do need more entertainment options."

Плюси: "Crew was excellent."
Мінуси: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."

Плюси: "Everything"
Мінуси: "Didn't find anything."

Плюси: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Мінуси: "Entertainment system fairly dated."

Мінуси: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."

Плюси: "Loved the entertainment. Food was great!"
Мінуси: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."

Плюси: "The service and hospitality"

Плюси: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."

Мінуси: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."

Плюси: "The chocolates shaped like soccer balls. The fantastic icecream"

Плюси: "Boarding, friendly crew"
Мінуси: "No tv, but short fligh anyways"

Плюси: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."

Плюси: "Food and entertainment were better than expected."
Мінуси: "No complaints"

Плюси: "The flight attendants were helpful and friendly, always professional"
Мінуси: "Smaller, older plane"

Плюси: "smooth ride ... long :( ... but smooth and clean ... thank you for having a flight directly into tampa ... female copilot? really? :) wow, great job!"

Плюси: "Great flight all together."

Плюси: "The seats were really comfortable! The staff was amazing. They were very friendly and kind. The seats reclined really nicely."
Мінуси: "I would have liked more movie choices but it wasn't too bad of a selection."

Плюси: "I love Swiss. They are the best. Great service,pilots were giving us informations when the weather was acting up,the whole crew was amazing."

Плюси: "Crew"

Плюси: "Service from every perspective was great! Flight was on time and great."
Мінуси: "I wish they had more allergy options for food, but you have to pre-order allergy related meals."

Плюси: "very friendly joyous crew. the timing of boarding was fine and all of that."
Мінуси: "only one bag permitted on an international flight, old plane and seats led for quite a hard time to get comfy"

Плюси: "excellent crew and service"
Мінуси: "when the food got to me only one choice was available. seats too small (I am a small person) bags took a very long time to come"

Мінуси: "I usually fly from MIA to ZRH. Swiss tickets are by far the highest. Despite that, you have to pay extra to book a seat or to sit next to your partner. I elected not to pay and ended up in a middle seat in the last row, next to kitchen and toilet... Very frustrating experience. Next time I will buy. The cheapest ticket, can't be worse than Swiss. Sorry."

Плюси: "Fantastic food and great service, overall it was excellent"

Плюси: "Excellent food, drink, and entertainment choices. Exceeded all of my expectations - I had never flown SWISS before but will keep them at the top of my list now."

Плюси: "Boarding was poor cos there were seats mixed up..."
Мінуси: "We had emergency exit seats booked but ended up with different seats."

Мінуси: "Food need be much better"

Плюси: "Leg room, comfortable seats, staff great"
Мінуси: "Nothing"

Плюси: "Very friendly and professional crew"
Мінуси: "Outdated entertainment system on the plane"

Мінуси: "Seats in row 56 are too tight."

Плюси: "Everything was dood"
Мінуси: "No complains"

Мінуси: "Unfortunately the flight was delayed for 6 hours so we had hard time at Boryspil to book another flights to Los Angeles. After talking to 4 different people at cashier booths for an hour, we finely got tickets with Austrian lines to our destination city. I wish that Borispol Airport team could be more prepared(provide more customer service personal) to solve the problems such as a flight delay in order to serve better the passengers in stressful situations."

Плюси: "Nothing. It was ok at best which is fine on a good day."
Мінуси: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Плюси: "Flight directly to Tampa"
Мінуси: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"

Мінуси: ":)"

Плюси: "The price was fair and updated information on flights were sent to my phone."

Плюси: "Everything was good! I didn’t have any problems with that flight!!!"

Плюси: "Not go your a day off"
Мінуси: "Your programmers don't know what they're doing"

Плюси: "Nice service. Fast boarding. Smooth fly. Many thanks"
Мінуси: "Didn’t find an option of choice food for my fly KBP-MUC. Maybe it’s my fault."

Мінуси: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."

Плюси: "Fast boarding, friendly crew"

Плюси: "Everything!! Flight was great!!"

Плюси: "Ewerything"

Мінуси: "The seats were uncomfortable."

Мінуси: "We were late, had to run through the airport just to catch our next flight"

Плюси: "Excellent"

Плюси: "All great"

Плюси: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Мінуси: "I wish we had more leg room. It was so crowded and I could barely move!"

Плюси: "Service"

Плюси: "The staff was so accommodating and friendly! Great trip!"
Мінуси: "Nothing."

Плюси: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"

Плюси: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"

Плюси: "as usual flight itself was okay"
Мінуси: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."

Плюси: "Friendly crew"
Мінуси: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."

Плюси: "I flew round-trip in Business Class from Munich to Kiev and then back to Germany via Frankfort and both flights were on time. The dedicated business class check-in line and advance boarding process was smooth - as were both flights. The cabin crew on both flights were very good and all spoke English well. My chief complaint is with the European Business Class seating model (3 across with center seat empty) - which does not afford much more leg room or seat pitch than in economy class. On the plus side you don't have to get in a fist-fight with anyone over the overhead bin storage problem since there are less people in business class and hence more storage space."
Мінуси: "The "European business class model" is not that great when you are paying a premium price to ride in Business Class. I think the prior 2 x 2 arrangement on each side with larger (and more comfortable) seats...plus more legroom and seat pitch...is preferable."

Плюси: "Everything was pretty good. Except for the seats."
Мінуси: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."

Плюси: "Nice plane"
Мінуси: "Baggage claim was extremely slow the ruturn to dulles"

Плюси: "on time departure"
Мінуси: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"

Мінуси: "Kosher snacks were missing.."

Плюси: "Flew Boing -747 in economy. Wireless internet was nice, but very slow. Food was good, crew was offering water and juice quite often during a flight. Right on schedule. Good price, but had to cough up $100 for a second piece of luggage."
Мінуси: "Strange selection of movies, outdated earphones, USB wasn't charging my phone."

Мінуси: "Delays and boarding"

Плюси: "Friendly crew"
Мінуси: "Boarding is always a nightmare. First class, and the high flyers are called first. Then premium economy, then economy. A mad rush of people scramble down 2 flights of stairs, then are crammed on a tandem bus that drives out to the plane. You then cross the Tarmac in all types of weather to board. This flight boarded from front and back. Making finding your seat a nightmare as people were traveling in both directions in the aisles. You would think you were in a third world country."

Плюси: "Aircraft crew and operations were excellent."
Мінуси: "My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based."

Мінуси: "It was too cold on the plane."

Плюси: "I like the Tampa airport MUCH better than Miami or Orlando that are chaotic and offer less assistance to the traveler. I hope you continue to offer flights to and from Tampa from Frankfurt."
Мінуси: "I would like for long flights if the staff would remind and encourage all travelers that there is time for rest and quiet. Some people are loud by nature or because they come from a certain area and talk all 9 hours of flight, very annoying, disturbing the flight of others with unnecessary continuous conversation."

Плюси: "Short easy comfortable flight."
Мінуси: "Nothing to complain. Thank you for the great service :)"

Плюси: "I like to fly with Lufthansa highly professional team, I feel comfortable and safe."

Плюси: "Very good"

Плюси: "loved the service, crew, comfortable seating and food. Loved the idea of direct flight to Tampa."
Мінуси: "Frankfort ground crew service- confusion delays in boarding. Too far to walk from arr. gate to departure gate. Too many stairs to climb to reach the bus. again more stairs to climb making it a torture for seniors like us. No assistance unless booked as wheelchair assistance. We have travelled all over the world including developing countries and have seen better airports than Frankfort terminal that we used on multiple trips. we really need to reevaluate if we want to take Luftansa again! Thank you"

Плюси: "A good and safe flight. Professional crew. No complaints"

Плюси: "I really enjoyed flight with Lufthansa. Thank you. Food was good, the only thing I would suggest more vegetables and movies were great!"

Мінуси: "Our boarding was scheduled for 1:45pm But crew arrived @ 1:45 And it took them 30 minutes to actually star boarding So we were 30 minutes late to Frankfurt and missed our flight"

Плюси: "I got there."
Мінуси: "Frankfurt airport was a nightmare. Gate agent randomly picked people and made them check hand luggage. Batteries were in mine but he didn't care. He did ask if I was on a first class ticket, so I guess FC doesn't have to adhere to baggage size. Others with larger bags were allowed on board. My other flights with Lufthansa had no problem with the same bag. We were transported by bus from the gate to the plane!?!? In the rain. And this was an international flight!?!? Attendants took 10 minutes to answer call button and then asked if it was a mistake. I asked for water to take meds as I was overlooked by beverage service. Another attendant walked up and said he had bypassed me as I was asleep. I showed him the snack package he had handed me and asked how had he given me snacks if I was asleep? He snapped back that he was sorry. I almost asked if he was sorry he was caught lying or sorry he was on board?"

Плюси: "Boarding on time was great. But then not leaving for 4 hours was terrible. Plus being on that plane was horrible as it added additional time to actual flight of 11 hours. I wish that delayed time could have been spent at the gate."

Мінуси: "For boarding areas. 3 complete changes of boarding area before we were able to board."

Плюси: "The selection of movies games music avail."
Мінуси: "The cramped seats. And what happen with calling out now boarding certain rows on the plane? It's not a hectic free for all?"

Плюси: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Плюси: "Overall KLM experience is good"
Мінуси: "Food quality was mediocre for a business class flight."

Плюси: "Nice aircraft"
Мінуси: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Плюси: "KLM staff is great"

Мінуси: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Мінуси: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Мінуси: "Turn the lights on early making it hard to sleep"

Плюси: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Мінуси: "Boarding could be better"

Плюси: "Light snack and complementary wine"

Плюси: "NOTHING"
Мінуси: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Плюси: "Crew where awesone and the choice of entertainment was fantastic"
Мінуси: "Seats way to close together"

Плюси: "Crew was excellent -kind nice and very attentive"
Мінуси: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Плюси: "Staff very pleasant"
Мінуси: "Evening snack was not the greatest breakfast was pretty food"

Плюси: "Comfortable and well laid out seat area"
Мінуси: "Food was a little substandard for business class"

Плюси: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Плюси: "Food was just fine, movie selection very good"
Мінуси: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Плюси: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Плюси: "Absolutely nothing!"
Мінуси: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Плюси: ".Very much on time with pleasant service."
Мінуси: "Can nit find much fault fir a short run!"

Мінуси: "Delayed!"

Плюси: "The food service was good and the flight attendants were friendly."
Мінуси: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Плюси: "My bagage broke"
Мінуси: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Плюси: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Мінуси: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Мінуси: "Tiny old cramped plane."

Плюси: "The cabin crew were pretty good. That's about all that was good."
Мінуси: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Плюси: "The flight attendants could not do enough for you."
Мінуси: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Плюси: "Flight was on time and quick and comfortable"

Плюси: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Мінуси: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Плюси: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Мінуси: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Мінуси: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Плюси: "On time."
Мінуси: "No negative"

Плюси: "Jet airways flight till mumbai"
Мінуси: "Poor legspace in Klm flight till Amsterdam"

Плюси: "Night flight so no entertainment allowed sleeping"
Мінуси: "Kosher food could be improved"

Плюси: "Good and plenty of food available."
Мінуси: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."

Плюси: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Мінуси: "55 minute delay was not welcome."

Плюси: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Мінуси: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Мінуси: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."

Мінуси: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."

Плюси: "Great food and movies."
Мінуси: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Плюси: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Мінуси: "Only 1 drinks round on a 3h flight."

Плюси: "pleasant"
Мінуси: "Pleasant"

Плюси: "Service - Crew"
Мінуси: "Nothing"

Плюси: "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
Мінуси: "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."

Плюси: "I can't even count the number of times I have flown KLM in the last 4 years. They are my airline of choice when I fly back and forth from the U.S. thru Amsterdam to Nairobi. This last flight I boarded and then 90 very exuberant girls from London board in all the rows in front of me. I was concerned it was going to be a less than restful flight. Just the opposite. As always the KLM crew took extra ordinary care of all of use. The service was wonderful and I scooted off the flight ahead of the girls to make my very short connection. The crew is what always make the experience delightful! Thank you again KLM."
Мінуси: "It would be so nice if the arm rests came up all the way. When you have empty space on your row it would be nice to move the arm rests all the way and stretch out. Also there were not as many New Release Movies to choose from as usual, it seemed."

Плюси: "the hostess was nice"
Мінуси: "i was givven a poor seat at the end of the airplane, 2 people slept next to me and for 9 hours i couldnt leve my seat untill the hostess asked me if i needed help"

Плюси: "Friendly crew in business class"
Мінуси: "Bed was angle lie flat. Meal service dragged on for too long."

Мінуси: "Boarding was just a mess - lines and delay Crew is apathetic There is no amenity kit for passengers Food could be better"

Мінуси: "Plane was late arriving, and thus wasl late departing. Boarding was slow and chaotic."