Пошук дешевих авіаквитків до Ахен

Плюси: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."

Плюси: "Nice Aircraft, nice crew"

Плюси: "Good food"
Мінуси: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"

Плюси: "food was great in economy"
Мінуси: "the 7 hour transit time"

Плюси: "friendly ,respectful, helpful,informative"
Мінуси: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."

Плюси: "The food was the best I’ve ever had in a plane"
Мінуси: "Sound quality for the films was awful"

Плюси: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Мінуси: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."

Мінуси: "It was a 2 hour 40 minute flight. No entertainment."

Мінуси: "Entertainment screen didn't work properly to rewind & fast forward. boarding time was printed as 1 hour prior to takeoff but occurred 20 min. prior. pleasant crew and decent food."

Плюси: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"

Плюси: "Flight was exactly on time as described. Crew was friendly"

Плюси: "Left on time Crew friendly and helpful"
Мінуси: "Uncomfortable seats, half of the toilets not working for portion ao flight. Entertainment system not working properly on many seats"

Плюси: "on time, good food, pleasant service"

Плюси: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."

Плюси: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Мінуси: "Tight connection on Zurich."

Плюси: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Мінуси: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."

Плюси: "Very attentive to children at boarding and in-flight."

Мінуси: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."

Мінуси: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."

Плюси: "good service"
Мінуси: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"

Плюси: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."

Мінуси: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."

Плюси: "Excellent"

Плюси: "Clean and efficient plane, crew and procedures."

Мінуси: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."

Плюси: "Overall very pleased with the airline"
Мінуси: "The only complant I have is not enough leg room but the price was great so it was a compromise."

Плюси: "Boarding was on time. Staff very courteous. No complaints at all"

Мінуси: "id."

Плюси: "Accommodating"
Мінуси: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."

Мінуси: "Better seats"

Мінуси: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION IT IS VERY UNCONFORTABLE!!!"

Плюси: "efficient boarding ang pre- boarding"
Мінуси: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"

Мінуси: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."

Плюси: "service personnel were excellent. Espresso is great."
Мінуси: "Business class main meal was disappointing."

Мінуси: "Not enough room for my knees"

Плюси: "Upgraded to business, new 777 plane, good snack"
Мінуси: "No headphones"

Плюси: "Everything"

Плюси: "Perfect service, on time"

Плюси: "Food was good and flight crew was very kind and helpful!"

Плюси: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Мінуси: "Online check-in was complicated by my visa and made worse when I went to check-in counter at airport and representative did not know how to enter my info into the system. There should be better training provided to ensure people who are foreign citizens living in another country on visas can be easily processed just as quickly and efficiently as everyone else."

Плюси: "Great flight"

Мінуси: "The seats. Too packed and very uncomfortable"

Плюси: "Great airplane stuf and food"

Мінуси: "At the moment I bought the tickets, I got in contact with SWISS in order to book the seats and a baby bes for a small baby. However, I was told by the contact center that it was not possible to book seats (not even buying them). I have also tried to do it online, without success. One day before departure, I called again and got the same answer and was told to book seats and baby bes during the check-in at the airport. At the moment of the check-in in Dubai, I was informed exactly the opposite: that I should have requested it via contact center or online up to 48h before the flight!! Personnel at the airport was very impolite. Inside the plan, the crew was very nice and helped us to have seats in front with a small bed for the baby."

Мінуси: "All was great!"

Плюси: "The flight was really too short to rate. The crew was nice, and I liked the pretzel."
Мінуси: "Uncomfortable seats."

Плюси: "Flight atendands were great evribady did a great job"

Плюси: "departed before time and landed a bit ahead of schedule"

Мінуси: "Late leaving HK meant I missed connecting flight!"

Мінуси: "Have yet to arrive"

Плюси: "A lot of great movie options. Food was good."
Мінуси: "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"

Мінуси: "From more than 1h layover to 5 minutes."

Плюси: "World-class service at a price, convenience of connections, still free seat resevation and decent luggage allowance, two suitcases, for all of which other carriers extort extra payments."
Мінуси: "Little bit quicker tray collection after meal."

Мінуси: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"

Плюси: "Стьюарды"
Мінуси: "Ничего"

Плюси: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Мінуси: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"

Плюси: "Their water was fine."
Мінуси: "They purposefully do not update their delays, which are frequent and widespread. They do this so their percentage on time looks better. Both my flights were over an hour delayed but Turkish Airline refused to update the status of the flight. They both came up as “on time”. My driver at my destination therefore waited an additional hour for me and I was charged 90 additional euros. The flight said it was on time online and at the gate it also read “on time.”"

Плюси: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Мінуси: "Nothing to dislike! My favorite airline."

Плюси: "Food was good but needs bigger portion."
Мінуси: "Not many choice for drinks, some fly attendance need to know smiling is good ."

Плюси: "The entertainment selection for the long flight was very appealing. It had enough movies to help me pass the entire time. The food was pretty decent and the selection of drinks was surprising with the free alcohol."
Мінуси: "The boarding process was like every other in Europe that we saw. No boarding zones and a bus to the plane."

Плюси: "Everything perfect . Departure /arriving / check in / transfer lenth ."

Плюси: "Great crew and food"
Мінуси: "Seat comfort/space"

Плюси: "Great food, great plane, shortest flight."
Мінуси: "The restroom is too narrow on this plane, at least the one I tried. They ran out of one entree since everyone wanted chicken and not the fish. They should know this and make more chicken available and less fish. But I tasted both and both entrees were good. The "sour cherry juice" is great."

Плюси: "Much nicer crew and attendants. Generous service and alcohol... Helped with the sleep"
Мінуси: "Food wasn't as good"

Плюси: "The entertainment was excellent!"
Мінуси: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."

Плюси: "never turkish airlines ever again!"
Мінуси: "never turkish airlines ever again!"

Плюси: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Мінуси: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."

Плюси: "Interior of the plane"
Мінуси: "Nothing"

Плюси: "Comfort and boarding was well done, comfort is really good"
Мінуси: "Crew was little bit nervous and not nice all the time!"

Плюси: "Istanbul airport with shops and new food court area is excellent"
Мінуси: "Newer fleet. Good service and entertainment system."

Плюси: "Free wifi for business class HD movies + good quality DENON headseat"
Мінуси: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"

Плюси: "These middle distance flights have planes that have no personal intertainment screens in buisness class. The seats have limited comfort even though there is enough room. These planes need to be updated. Service was good and the crew is very friendly."
Мінуси: "There was a long line at the bus gate B60 due to a lack of personnel."

Плюси: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Мінуси: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"

Плюси: "Everything was good and smooth"
Мінуси: "When arriving to instabul. I had to go through security twice. Once to transfer to another gate which is fine and then right at the gate I had to go through security which was really weird. It made the flight delay thank god because I thought the plane would leave because the line was long and super slow"

Плюси: "am very satisfaction with my flight, Food was excellent .also the service to.I am so happy I chose kayak"

Плюси: "Everything except the chair was uncomfortable"

Плюси: "Food"
Мінуси: "Leg room"

Плюси: "As good as long flights can be."
Мінуси: "Nothing."

Плюси: "Had a wonderful experience in Istanbul for my layover. Turkish airlines took care of accommodations and the hotel was high above my expectations. If you have a layover longer than 10 hours in Istanbul and are flying Turkish airlines, they will take care of your accommodations and wil treat you wonderfully."
Мінуси: "The seats and space were TINY for an eleven hour flight, and I am a small girl. Nearly impossible to get comfortable. The exceptional service was my reasoning for the good rating. I would fly again but will probably pay for an upgraded seat"

Плюси: "zero customer services and i will never fly with this airlines again"
Мінуси: "zero customer services, rude . and i will never fly with this airlines again"

Плюси: "The seat was comfort"

Плюси: "Minus the delay the flight itself was great! Would definitely fly with them again"

Плюси: "Food! A real dinner on a 2.5 hour flight! Turkish delight treat for all after boarding."
Мінуси: "No in-fligh entertainment."

Мінуси: "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."

Плюси: "no problems"
Мінуси: "Nothing"

Плюси: "the etaff is friendly and they try"

Плюси: "The crew was great, the food was good as was the entertainment :-). The bathrooms were even decent"

Плюси: "Food and service in the cabin"
Мінуси: "Service in IST was very slow. We could not find wheelchairs for two family members even after ordering it months in advance."

Плюси: "In flight entertainment system offered a wide selection of movies and games, as well as flight info. Good frequency of beverages/snacks"
Мінуси: "Not much leg room in the seats. Bad gate setup, multiple security checks before boarding and having to go in a bus to the actual plane. This might be the airports fault more than the flight."

Плюси: "When it ended"
Мінуси: "After leaving late for our four flight, we circled the Doha airport for an hour and then diverted to Bahrain. The crew was unhelpful, hiding in back, commanding everyone to sit down, despite us waiting on the Tarmac for two hours. Water and snacks were hard to come by and everyone was unhappy. Tensions were high and the crew was not around to assuage the masses. Very unhelpful. The 4 hour flight became a 9 and a half hour flight. It, for lack of a better term, sucked"

Мінуси: "Excellent service on board, but flight took off almost 2 hours than scheduled."

Мінуси: "The plane arrived to Mazar e Sherif 8 hours later of the supposed time. As result of this delay, I couldn't get my next flight connection, and I have to stay over night in Istambul. Boarding in Mazar e Sherif was terrible and has to be organized in a better way, as is done in other airports - by groups and so on. The last two trips previous to my were cancelled and no one inform the passangers about it."

Плюси: "Expect this kind of quality and the level of service provided in economy class. Seats were comfortable, food was delicious, and the Stewart's were very accommodating. Made me wonder if I should of bought a business-class ticket"

Плюси: "Food and drinks and staff"
Мінуси: "Walking in the cold in Istanbul, not much leg room"

Плюси: "Very little"
Мінуси: "Broken seat, TV only showing in black and white, ice cold and/or inedible globular food, air attendants with very little command of English"

Плюси: "the agent at the gate appeared to be disgusted and angry w the crowd of passengers who refused to queue up as instructed. the passengers rushed on to STUFF the luggage bins w all sorts of non essential garbage . really quite a sight. My first time in Africa . Is this how it is?? I had to place my carry on 3 places away from me and barely got a place. My movies didn't work. NO USB outlet. It is the 21st century. Seats barely comfortable for a flagship airline"

Плюси: "Great food, good entertainment selection, average seats. Flight crew was excellent."
Мінуси: "Ground crew was unprofessional and difficult. They talked amongst themselves, ignored me for a while, then demanded that I produce evidence of my connecting flight at the check-in counter, something that is typically reserved for customs and security. It may have simply been a matter of the staff at Heathrow that day, but the experience was enough for me to avoid this airline in the future."

Плюси: "FLIGHT WAS ON TIME. CREW IS HELPFUL AND PLEASANT. Overall very pleasant and easy travel"
Мінуси: "The Istanbul airport is overcrowded and overheated, with no wifi. Turkish airlines is good airline, but the transfer through this airport is always a negative consideration when choosing which airline to book."

Плюси: "Nice upgrade on a full flight for me as a United Milion miler! Smaller plane but modern and well equiped. Food and service were great."
Мінуси: "Boarding situation again.....mayhem at Istanbul airport."

Плюси: "Nothing. It was ok at best which is fine on a good day."
Мінуси: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Плюси: "The Cabin Crew was excellent! Very impressed"

Плюси: "Clean, modern place. Professional staff."

Мінуси: ":)"

Плюси: "The staff was good to me when I became ill on the flight with a migraine."
Мінуси: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Плюси: "Everything was good! I didn’t have any problems with that flight!!!"

Плюси: "Had a row to myself coming and going."

Плюси: "Went smoothly and without delays"

Плюси: "Not go your a day off"
Мінуси: "Your programmers don't know what they're doing"

Плюси: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Мінуси: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."

Плюси: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"

Плюси: "Timeliness of departure time Ease of navigating airport to find departure gate"
Мінуси: "Nothing comes to mind Good flight over all"

Мінуси: "Did not like them charging extra for a seat assignment."

Мінуси: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."

Плюси: "Fast boarding, friendly crew"

Мінуси: "Quality"

Плюси: "Everything!! Flight was great!!"

Плюси: "Baggage handling, efficiency overall"
Мінуси: "Small legroom in economy"

Плюси: "Ewerything"

Мінуси: "The seats were uncomfortable."

Плюси: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."

Мінуси: "We were late, had to run through the airport just to catch our next flight"

Плюси: "all on time"
Мінуси: "seating very cramped"

Плюси: "Excellent"

Плюси: "All great"

Плюси: "Service"

Плюси: "Comfy"
Мінуси: "No in-flight entertainment"

Плюси: "Flight was on time, crew was helpful"
Мінуси: "Blasting speakers for announcements, should have served a quick drink"

Плюси: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"

Плюси: "Nothing"
Мінуси: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Плюси: "Good flight"

Плюси: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"

Плюси: "Plenty of room"
Мінуси: "Lack of good movies"

Плюси: "as usual flight itself was okay"
Мінуси: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."

Плюси: "Smooth flight. Competent, friendly crew."
Мінуси: "Nothing. Great flight"

Плюси: "Friendly crew"
Мінуси: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."

Плюси: "Everything was pretty good. Except for the seats."
Мінуси: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."

Плюси: "Nice plane"
Мінуси: "Baggage claim was extremely slow the ruturn to dulles"

Плюси: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Мінуси: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."

Мінуси: "Kosher snacks were missing.."

Плюси: "leg room"

Мінуси: "Delays and boarding"

Плюси: "Awesome service, delicious food, spacious seats in economy, great friendly staff!! Can't wait for my next flight."

Мінуси: "The screen was really close got me dizzy when I had to put my seat back to upright position for meal and drinks"

Плюси: "Short easy comfortable flight."
Мінуси: "Nothing to complain. Thank you for the great service :)"

Плюси: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."

Мінуси: "Our boarding was scheduled for 1:45pm But crew arrived @ 1:45 And it took them 30 minutes to actually star boarding So we were 30 minutes late to Frankfurt and missed our flight"

Плюси: "food service ,"
Мінуси: "passengers are the ones looking for overhead space , one of the crew instead of assisting a passenger , told the passenger to go up front of the plane to look for overhead space. boarding on some airlines are called out according to your seat assignment except the first class ."

Плюси: "The cabin crew was particularly attentive"

Плюси: "Everything was acceptable."
Мінуси: "The snack option could be better since it was around lunch time but oh well nothing to complain in specific."

Плюси: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."

Мінуси: "Delayed boarding"

Плюси: "Standard 50 min flight."
Мінуси: "Tap water wld have been Preferable to mineral water"

Плюси: "Flight crew was very nice. Service of drinks was very good. Snack and main meal served too close together."
Мінуси: "Flight was crowded. Boarding was mediocre & disorganized. I really dislike passengers being allowed to bring suitcases as carry-on luggage. Carry-on means carry on. If you cannot carry your bag by hand for extended time or has rollers, it's not a carry-on. Carry-on is a backpack or small valise not a suitcase with rollers. Boarding of aircraft needs to improve and be expedited."

Плюси: "It was very comfortable flight, seats overall, and service. EveryONE was very helpful. I really enjoyed this trip, and for sure with all my chances I'll take Austrian airlines. Thank you for your work and patient. I wish all airlines were as good as you are."

Плюси: "The flight was comfortable and the in-flight entertainment was great. The food was also good."
Мінуси: "There were no power outlets."

Плюси: "flight quality, food quality"
Мінуси: "seat discomfort, 1h delay in flight"

Плюси: "On time pleasant crew"

Плюси: "The crew were truly excellent and gave great service throughout a long flight. My thanks to them. My thanks also for the safe journey and on schedule (actually better than on schedule) arrival. Best regards, Brian."

Плюси: "Olll"
Мінуси: "Excellent"

Плюси: "Quick Trip, Friendly Staff"
Мінуси: "Spacing of seating due to covid."

Плюси: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Мінуси: "Movies available weren't to my taste, which isn't important anyway."

Мінуси: "Mi s-au pierdut bagajele !"

Плюси: "Overall Austrian was fine. Smaller plane and people were professional."
Мінуси: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"

Плюси: "Friendly crew"
Мінуси: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."

Плюси: "Service was very good"

Плюси: "Everything"

Плюси: "Good entertainment choices."
Мінуси: "Seat could be more comfortable"

Мінуси: "Complete experience and issue, resolution"

Плюси: "Flight time was quite good"
Мінуси: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"

Мінуси: "Food"

Плюси: "Food was good. Plane was good."
Мінуси: "Night flight should turn off light. Staff was not skillful and professional."

Плюси: "Amazing"
Мінуси: "Nothing"

Плюси: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Мінуси: "It would be wonderful to have all seats the same as first class for a long distance flight."

Плюси: "Seat ok typical. Non busy flight lots of room"
Мінуси: "Food was poor"

Плюси: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Мінуси: "Everything was very smooth, except that the seats were not very comfortable!"

Плюси: "On time, nice breakfast"
Мінуси: "Not enough leg room, same as everyone"

Мінуси: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."

Плюси: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Мінуси: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."

Плюси: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Мінуси: "Boarding was incredibly chaotic, seats were old and uncomfortable."

Плюси: "The flight attendants worked very hard Patient and courteous."
Мінуси: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"

Плюси: "Movie selection, crew was very polite"
Мінуси: "Main meal was a little funky and boarding is always a hassle"

Плюси: "A bit more leg and knee room."
Мінуси: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"

Мінуси: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"

Мінуси: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"

Плюси: "It was perfect, very few people, great service"

Плюси: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Мінуси: "The food was not edible"

Плюси: "Great flight. Was long but made nice by staff/crew and entertainment options."

Плюси: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Мінуси: "Reschedulle of my journey to next day, everything tat followed"

Плюси: "I had double seat all to myself so that was nice."
Мінуси: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"

Плюси: "Very comfortable aircraft"

Плюси: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"

Плюси: "crew"

Плюси: "easy boarding"
Мінуси: "bad seating. you previously provided a comfort kit but discontinued it."

Мінуси: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."

Плюси: "Left on time - arrived early"
Мінуси: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Плюси: "The food was tasty, the crew was nice and overall it was realy good"
Мінуси: "There wasn't any movies or music as entertainment"

Мінуси: "Food I think getting worse."

Плюси: "I like the food , service and clean airplane."

Плюси: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Мінуси: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."

Мінуси: "The plane was seven hours late/"

Мінуси: "Loud passengers no crew attention."

Плюси: "This is my first business class flight. The trip from Kbp to wake was delayed but no fault of lot. Bus class was nice even though this was just a standard seat. Small plane on this leg. Staff was attentive and friendly. It was truly a pleasure and I will hope to repeat"
Мінуси: "Checking in is two hours before flight. Need more time. Security customs is always stressful more time would make things less stressful"

Плюси: "I liked their 787 Dreamliner and their excellent service. The pilot did an excellent landing."
Мінуси: "No complaints"

Плюси: "New airplane with excellent crew. Busies class was very good."

Плюси: "Everything l"
Мінуси: "Nothing"

Плюси: "The Dreamliner was very comfortable. Good value for the price."
Мінуси: "I thought the crew could have been more courteous and the food did not impress."

Мінуси: "They cancel my flight on the way back to NY and we was delay on the way to kiev it wasn't any weather issue or anything was clear day and when you try to talk to them they giving attitude and talking nasty and the hotel that we got was like an homeless shelter"

Плюси: "Comfortable seats, airplane wasn't packed so there was room to spread out, no additional baggage fees, arrived early and safe."
Мінуси: "Boarding was a little weird: maybe an airport issue, but I was at the gate early and never heard the boarding announcement, just saw the attendants were checking people in."

Плюси: "Crew is helpful."
Мінуси: "Terrible small room for legs. This is 9 hours torture flight."

Мінуси: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company."

Плюси: "Food"
Мінуси: "To train the flight attendant to do better."

Плюси: "Very good, professional and kind crew. The airline did not submit my request for vegetarian food but one of the crew went out of her way to create an "a la carte" dinner from the first class food."
Мінуси: "The plane does not have a gate at the Tom Bradley terminal and we had to be bused in. That was too much delay. On top of that, the airline lost one of our luggage. Thank god for insurance!"

Плюси: "Very clean. Also, the crew members were so nice."

Плюси: "That eventually I made it to Tokyo via Qatar airways."

Плюси: "Nothing, we were waiting for border for 3 hours, and the reason was they waiting for another 3 people. That is not acceptable."

Плюси: "The dinner was ample for airplane food."
Мінуси: "The seat was horribly narrow with little legroom and too much recline (barely room for tray table when person in front of me reclined, and the screen was in my face without being able to change angle). Crew could have been more attentive and generous with water. Beverage service rather limited."

Плюси: "First flight was delayed and we missed flight to Toronto"
Мінуси: "Departure on time"

Мінуси: "there is always a delay... the movies on the moniter needs to be updated..."

Плюси: "Crew not good"

Мінуси: "They terrible, no one should flight with this shitty company. Never departure or arrive in time, if you have short connection you never gonna make it."

Плюси: "It was ok"
Мінуси: "Teleportation"

Мінуси: "wormer salon"

Плюси: "Roomy"

Плюси: "полет был хороший, спасибо!"
Мінуси: "всё было хорошо!"

Плюси: "Cabin crew were very nice, boarding was quick and efficient."
Мінуси: "Plane was extremely cold, the heating only worked after the engines were started."

Плюси: "OK small flight to warsaw from Lviv"
Мінуси: "Took too long the flight to Lviv and my luggage never made it on the flight."

Плюси: "The flight starts 2,5 hours later."

Мінуси: "Long baggage unloading time"

Плюси: "Sparkling water"
Мінуси: "LOT lost my bag!!!"

Плюси: "Everything was well organized and orderly, though the staff were not too cheerful or friendly. Even though it was a short 1 hour flight I saw flight attendants giving crayons and papers to the kids and everyone was offered a small chocolate cookie, a tiny packet of sour gummies, and a cup of water for free which I didn't expect. The plane was very small but clean and I was fairly comfortable in my seat for the short flight. There was a magazine in the seat pocket in English and Polish. Mostly I liked the cheap ticket price and that it was an on time flight."
Мінуси: "When we landed we went down 5 steps to the ground outside and got in a bus to go in the terminal. The plane was so small that there is very little space for carry on bags so that was a problem for some people, and as we entered the plane I noticed that the ceiling of the aisle is so low that my husband could touch his head on it if he went on his toes a bit (he's 6'4") It was odd to me that they had my husband and I assigned to seats an aisle apart, but a kind stranger agreed to change places. Lastly, the carry on baggage weight allowance is very low and they weighed our bags and we had to pay 24 dollars each for our overweight carry on roller bags which were then checked."

Плюси: "Service, personal space. New aircraft."
Мінуси: "Wifi would be good"

Плюси: "Flight was delayed by 50 min. so that 4 people from connection flights could get on board."

Плюси: "Flight attendants were very helpful."
Мінуси: "The flight was delayed by 30 min. There was no announcement to passengers on the matter."

Мінуси: "There was no food. Only for a money."

Мінуси: "Flight cancelled. The reticketing process was amateurish and unprofessional."

Плюси: "Overall very good - no complaints. LOT is comparable with Lufthansa and KLM (the airlines I have most experience with) in terms of service and space. Boarding in Warsaw was chaotic - no announcements it just sort of started, I was in Zone 3 but there were only lines for Zones 1 and 2. The usual Central European pushing into the line. Flight was nice, smooth and good service. Leg room is limited but that is to be expected on any airline and flight. Would fly LOT again happily. On time, Captain made regular announcements. I arrived safely, as did my luggage. Can't wait for the direct service between Chicago and Budapest."

Плюси: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Мінуси: "Again same thing crew unfriendly not even the smallest smile."

Мінуси: "When boarding the crew wasn't inviting they were acting like they did not care at all about the people no smile no hi whatsoever. When I addressed one crew member he was not only occupied watching something in his phone but responded plain rudely to me. Its quite obvious that on the airplane the crew is working. Ukrainian airlines was offering the same trip cheaper but I decided to take LOT. Also I was surprised that I had to pay my luggage in my fly back. Next time I'll try Ukrainian airlines"

Плюси: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Мінуси: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"

Плюси: "Crew was great, quick flight!"
Мінуси: "Plane was super small, no air circulation (very hot!), no food or entertainment (but it was a short flight)."

Плюси: "Kind crew, clean and comfortable plane"
Мінуси: "ANA's dreamliners have better designed seats; they do not recline by slide"

Мінуси: "I have to pay for baggage in the airport becase it wasn't included. And while i was ordering tickets through kayak i cant choose option it wasn't offered"

Плюси: "From check-in to boarding went as smooth as possible. 5 star service."

Плюси: "getting snack & drinks without charge"

Плюси: "Great crew. Waited for passengers from late transfer."
Мінуси: "Too small."

Плюси: "Nothing"
Мінуси: "Extra 3 hours delay over the 9 hrs wait in Larnaca Airport. After 12 hrs transient, no accommodation (food or drink) at all on LAC - WAW trip. It is awful"

Плюси: "Very efficient, professional and friendly"

Плюси: "Had been provided free taxi from and to airport on departure day. Free hotel with 3 meals. But still waisted 3 days"
Мінуси: "All 160 passengers where rescheduled only in 3 days for a replacement flight"

Плюси: "Appreciate the heads up on flight changes"