Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Flight was delayed by few hours
Плюси: "Crew was good."
Мінуси: "Flight was good, not excellent, but good."
Мінуси: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
Плюси: "Very nice and friendly crew"
Мінуси: "Keep going same detection"
Плюси: "Flight arrived on time."
Мінуси: "Boarding was unnecessarily chaotic."
Плюси: "Best crew, clean, well maintained, good flight experience"
Мінуси: "Flight was delayed by 1:30 hrs Not much info was given"
Мінуси: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Плюси: "The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that"
Мінуси: "Nothing comes up to my mind"
Плюси: "Smooth from beginning to end Well done !"
Плюси: "Staff & food were excellent."
Мінуси: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Мінуси: "Checking in on line was not available which invited a standby seat for an overbooked flight that was purchased 5 months ago. Probably Will not use or recommend Turkish airlines in the future."
Плюси: "I liked the food."
Мінуси: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Мінуси: "The seats. You are real greedy."
Плюси: "Very nice journey. Personel super, they help everysecond"
Мінуси: "I want to read other newspapers They have use only one boice"
Плюси: "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Мінуси: "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."
Плюси: "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
Мінуси: "I had to buy a Tukish Visa...spend the night in Istanbul.Screwed up my driver,my Mom had to call and cancel my appointments.I had no clothes,of toiletries....just a nightmare"
Плюси: "Good service"
Мінуси: "Departure delay"
Плюси: "Flight attendants were not helpful or friendly."
Мінуси: "Flight attendants were not helpful or friendly."
Плюси: "Prompt, departure"
Мінуси: "the food"
Плюси: "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"
Плюси: "Smaller aircraft but better seats, comfortable"
Мінуси: "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"
Мінуси: "no USB chargers!"
Плюси: "I liked everything in general . I had the assistance on time from the airport that you asked for me . I was asist from a person to abbord the plane and when I came to Paris and took me to get a taxi"
Плюси: "Food is excellent."
Плюси: "Safety and service"
Мінуси: "There was no ayran for drinks"
Плюси: "outstanding service, flight attendants are superb"
Плюси: "Loved the service, comfort, entertainment, etc. All of this was very nice but it was also a short flight."
Мінуси: "you can't recline your seat a bit backwards to get a nap. booked luggage is treated with absolute contempt."
Плюси: "The best flight ever!"
Плюси: "Good service, thanks"
Мінуси: "because of time zone change, Turkish take off was not updated with landing. Was lest time between flights"
Плюси: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
Плюси: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Мінуси: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
Плюси: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Мінуси: "all movies offer subtitles, can't turn off which some people might feel disturbing"
Плюси: "Everything on the plane was great."
Мінуси: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."
Плюси: "the flight and service were good"
Мінуси: "after the ooup d'tout there was a period of chaos and i had to stand in line for 11.5 hours straight to get a new flight boarding pass.l They could have maybe come up with a different system for this considering the 2 or 3,000 people who had their flights canceled. that was incredibly unpleasant...herded in like cattle for 12 hours with i don't know how many thousands of people trying to get a flight out. It was like being in a refuge camp."
Плюси: "On time"
Мінуси: "Had to wait 1 week for the money to be unblocked which affected my vacation"
Мінуси: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Мінуси: "We had two separate tickets: Istanbul-Odessa-Istanbul and Brunei-Singapore-Istanbul-Singapore-Brunei. Turkish Airlines refused to check our luggage to final destination, so we had to go out in Istanbul, take our luggage and do check in for SIA flight to Singapore. We were lucky that flight from Odessa arrived in time and we had one hour to do so."
Мінуси: "They left my bagage in Estambul"
Плюси: "no individual tv screens. only 1 container of orange juice. BUT the stewards was really lovely when I told her I was allergic and made me a plate of fruit."
Мінуси: "WOULD NOT TAKE TURKISH AIRLINES AGAIN IF MY LIFE DEPENDED ON IT. I took a flight from JFK to Tel Aviv, with a a layover in Istanbul. Turkish delayed my first flight by 2 hours, which caused me to miss my layover, and the next flight from Istanbul to Tel Aviv was not until the next day. They made me pay for a visa to get into Istanbul, took me to a hotel about 30 minutes from the airport, and then did not serve me any food for dinner. The Istanbul airport was a mess, the flight attendants and everyone working for the airline was EXTREMELY UNHELPFUL. Then on the return flight, they changed the time of my flight at the last minute, which caused me to almost miss it. On top of that, they lost my baggage and took a week to get it back. DO NOT EVER FLY TURKISH, YOU WILL REGRET IT."
Плюси: "The fares were cheap and there was no mistaking we were in economy class: the seats were relatively uncomfortable, and the cabin seemed a bit out-of-date. BUT: for being economy class, legroom seemed above average. The food service was amazing, and cabin crew was incredibly attentive and friendly. I will absolutely look to fly Turkish Air in the future!"
Мінуси: "The worst part of the trip: other passengers. Some of them were pretty pushy and aggressive, while others had somewhat dubious standards of personal hygiene."
Плюси: "A three hour flight and they gave us a very nice meal and beverage selection. Never happen in the U.S. unless you are flying first class, and even then they wouldn't exceed Turkish Airlines. When did you last have metal eating utensils with your meal..... if you even got a meal. Plus multi channel seat back entertainment on a three hour flight. I wish the U.S. would open domestic markets to foreign carriers."
Мінуси: "Really tight seats. Almost impossible to eat your meal."
Плюси: "Everyone was really nice!"