Плюси: "Nothing because your partner FlightNetwork didnt pay the ticket and I wasted my time going to the airport"
Мінуси: "Calling me and leave a voicemail if there is an issue with the ticket. I dont respond to 888-*** phone numbers from overseas! Horrible experience"
Плюси: "Crew were polite, friendly and attentive."
Мінуси: "Better food, bigger dessert"
Плюси: "The seats and entertainment on the screen."
Мінуси: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"
Плюси: "The flight Sofia - Warsaw was more than 1 hr late. The crew never apologized. Was arrogant and unhelpful when we asked for gate information to our Warsaw-Stockholm connection, which we barely made. The Warsaw-Stockholm flight, operated by Nordica was the exact opposite experience. Crew was awesome!"
Мінуси: "Train LOT staff how to not embarrass themselves and their company w arrogance and ignorance."
Плюси: "Crew provided great service."
Плюси: "first flight was canceled -bad second flight- short flight and fast, nice crew"
Мінуси: "waiting for a hotel room for 4 hrs after my first plane got canceled.LOT services completely disorganized, no meals at the hotel.long wait."
Плюси: "Quick problem solving with the delayed flight."
Мінуси: "Again, lost baggage is an incredible inconvenience."
Плюси: "The crew was friendly but it was obvious they were poorly trained."
Мінуси: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Мінуси: "The crew was rude."
Плюси: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Мінуси: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Мінуси: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Плюси: "I love Dreamliner windows"
Мінуси: "Flight was delayed"
Плюси: "Movie selection, games, food, dreamliner plane"
Мінуси: "Legroom, seat comfort"
Плюси: "New airplane."
Мінуси: "100% full"
Плюси: "You can't beat the convenience of traveling without having a layover which are never guaranteed to be on time. The food isn't bad but service makes up for whatever shortcomings there are in that dept."
Мінуси: "I wish there was a kid meal option"
Плюси: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Мінуси: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Мінуси: "Did not take it, was late and missed the flight"
Мінуси: "The flight was 2 hours late and the gate staff was with zero information. And then - we started to board finally and I had no seat! I had paid in advance for two seats next to each other for myself and my boyfriend and they moved me to another seat and then said to bad, complain to polish airlines! We were sitting there for 2 hours and they couldn’t come and tell us they were moving me, they just separated us and said too bad?"
Плюси: "Absolutely nothing"
Мінуси: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Плюси: "Good crew."
Мінуси: "The plane was late and somewhere along the line my luggage was lost. Either here or before that."
Плюси: "Meals were surprisingly good. Dreamliner."
Плюси: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Мінуси: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"
Плюси: "Delayed. Moved gate without notice. Babies crying all the way"
Мінуси: "Too noisy."
Плюси: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
Мінуси: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
Плюси: "Good snack"
Мінуси: "Beverage selections are limited"
Плюси: "LOT staff was accommodating and very friendly and booked flight for the following day on KLM and a hotel room for the night with a meal voucher."
Мінуси: "The flight wash cancelled."
Плюси: "The price was ok for last minute"
Мінуси: "Boarding was a mess no order by back and window seats first"
Плюси: "The biggest supprise for me was the 787 Dreamliner which is very comfortable. You do everything to provide an excellent experience. The crew was very nice and helpful, You are the best! I don't fly often but LOT is my favorite company to fly to Odessa. Thank you for great service!"
Плюси: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."
Плюси: "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Мінуси: "No entertainment at all"
Плюси: "The gates were close."
Мінуси: "They loaded us on the bus, then parked us in front of the plane for what seemed like 10 minutes. May have been more/less, but standing there in that stuffy bus made it feel worse than it was. Departure flight was delayed, so my 50 minute layover may have contributed to my bag not being transferred, and lost."
Плюси: "Also very punctual."
Плюси: "Worst coustemer service"
Мінуси: "No one can offer help whether online or onboard"
Плюси: "The flight attendants seemed nice and courteous."
Мінуси: "They didn't start boarding until 5 minutes before take off and this was just onto the bus that would take us to the airplane. There was no communication why they were running so far behind. Once we landed in Warsaw, we sat on the plane for around 20 minutes waiting for them to bring the bus to pick us up and remove our luggage from underneath. I had a connecting flight I would have missed if it wasn't delayed. They also had the door open while waiting and the heat and humidity was pretty stifling with everyone already standing up waiting to disembark."
Плюси: "On time"
Мінуси: "Baggage fee and hot plane prop plane"
Мінуси: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Мінуси: "Flight was late by an hour"
Мінуси: "It's nice when an airline overbooks a flight."
Плюси: "Simple, quick service."
Мінуси: "Very basic service but not really any issues."
Плюси: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Мінуси: "Size for carry-on baggage is different than on Toronto-Warsaw flight."
Плюси: "Older aircraft had not as narrow seating and was more comfortable."
Мінуси: "Boarding que at Warsaw is a mess."
Плюси: "Thank you very much"
Мінуси: "took off three hours late bad kosher food"
Плюси: "Wide, comfy seats, nice crew, good food"
Мінуси: "Poor selection of movies"
Плюси: "LOT was very helpful in rescheduling my flight over the phone."
Мінуси: "The flight was severely delayed out of Chisinau, for unexplained reasons. I expect the airport was to blame. Because of this I didn't take either flight to Warsaw or Chicago and rebooked a flight for the next day."