Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.
Мінуси: "I cannot think of anything to improve except for serving more polish traditional foods."
Мінуси: "The option to be able to drink enough water."
Плюси: "A very average experience. Nothing amazing."
Мінуси: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Плюси: "Comfortable plane, good entertainment and very good food."
Мінуси: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."
Плюси: "Everything went fast and smoothly."
Мінуси: "Food/snacks - little bit more"
Мінуси: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Плюси: "Nice staff"
Мінуси: "Seats was locked and could not be reclined"
Плюси: "Nothing to like in this Lufthansa flight."
Мінуси: "Boarding was delayed by 40 minutes. Flight delayed by almost an hour. And after departure crew informed us that they has some issues with catering and they will not provide with a regular service. Even tee was not available (they offerred juice, coke). They gave sandwich in a business class!"
Мінуси: "Soft drinks should be free of charge"
Плюси: "That they worked with us to get us on the same day flight with turkish airline."
Мінуси: "They need to better plan with passengers, the plane was late and we would need to spend 1 day in hotel in Warsaw."
Плюси: "The crew was friendly but it was obvious they were poorly trained."
Мінуси: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Плюси: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Мінуси: "On board WiFi ."
Плюси: "Crew was OK"
Мінуси: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"
Плюси: "Easy to navigate crew speak English and friendly"
Плюси: "Eweyting was fine."
Мінуси: "Boarding et WAW was 30 min.deleyd,additional waiting and deicing was one hour so we departed at 18.50 instead 26.50.Aircraft instead of Boeing 787 was barowed Airbus 433 from Airitalia-much les comfortable plane."
Плюси: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Мінуси: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Плюси: "The cabin staff was very friendly and attentive. The boarding process was efficient (the long time it took was owed to the large crowd entering the plane in a Boeing 787), the entertainment programme is not overwhelming, but adequate."
Мінуси: "The flight was delayed by almost three hours at a most uninspiring airport. The information on the delay came rather late. Although I managed to reach my connecting flight, my luggage did not. (It was sent after, though, with the next machine and reached my late the same night in the hotel.)"
Плюси: "New airplane."
Мінуси: "100% full"
Плюси: "On time as I had a connection outbound. All good in the transfer."
Плюси: "I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT"
Плюси: "My fourth experience with LOT in a month. The airline gotta be renamed from LOT to LATE. Also the airport is a complete mess, especially the incredibly long security check lines for transfer passengers."
Мінуси: "Crews are usually polite an professional. Anyway, my complaints refer to the problems with the Chopin airport and the airline/ certainly, not any crews."
Плюси: "Food was ok"
Мінуси: "Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice"
Плюси: "Absolutely nothing"
Мінуси: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Плюси: "I had a short flight so I can't expect much, but the staff and service was great and we departed on time."
Мінуси: "They were leather seats. I hate leather seats. And they didn't have the cushion on the back of your head that can fold forward on the sides to hold your head so you can sleep."
Плюси: "Nice crew and comfortable seat"
Мінуси: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("
Мінуси: "When we bordered ,they used a bus to bring us to the plane.It was cold and windy outside,so,not comfortable."
Мінуси: "The flight was late, almost 45 minutes"
Плюси: "It was on time and they did not loose our bags"
Мінуси: "After boarding we sat for 10 min before take off but arrived on time so all good"
Плюси: "I could say LOT did a lot of during last years to be better. BUT, EVERY TIME I FLY , FLIGHT IS DELAYED. I called my wife to tell I be later, she told - LOT delayed ? it is normal for them. DEAR BOSS OF LOT - WHY YOU NOT CARE MY TIME & SCHEDULE ? You like my $ but do not like me !"
Мінуси: "Seems they do not care schedule, and do not want to improve"
Плюси: "Flight was smooth with no problems."
Мінуси: "No entertainment system."
Плюси: "Nothing (except the safe landing)"
Мінуси: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
Мінуси: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Плюси: "Professional crew."
Мінуси: "Late boarding, aircraft was full and the seats had very narrow width making the trip very uncomfortable for the passengers. Food was only served for extra payment (I didn't buy budget airline ticket at least the price didn't reflect that!). Parking in Frankfurt far away from the terminal, the busses were waiting long till start fully packed with people very frustrating."
Плюси: "We didn't even really fly this route. Had to go to Hamburg then Frankfurt."
Мінуси: "Our flight was cancelled. Employees lied to us about other flight information. Other passengers received food and water as a small compensation and we received nothing, even though our same flight was cancelled. They had to rebook us twice due to their mistake and no one even apologized. Barely made any effort into helping us from their own mistake."
Плюси: "Good food and service very smooth boarding and the 787 Dreamliner is a great plane. Flying to Japan included a delicious Japanese themed meal"
Мінуси: "Onboard entertainment system could do with a bit more choice and choice of subtitles for films (if you speak French only, good luck!)"
Плюси: "Appreciate the heads up on flight changes"
Мінуси: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"
Мінуси: "Flight was cancelled 1h prior to schedule, as people were already checked in at the gate. With no advance warning or explanation. " Awesome" experience. Do NOT fly LOT."
Плюси: "The crew has always been extremely friendly and accommodating"
Плюси: "very good service"
Мінуси: "Crew hospitality"
Плюси: "Nothing did our. Just another flight."
Мінуси: "The seat was very worn down and hard."
Плюси: "The flight was great, good leg room, comfortable seats, pleasant crew"
Мінуси: "all good"
Плюси: "Service, food, entertainment were of good quality"
Мінуси: "Flight was delayed 40 min; after landing the plane was sitting on the field forever; during descent, my ears started aching, and I think I got some kind of vestibular system damage, possibly from an overly fast descent. Not good."
Плюси: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Мінуси: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."
Мінуси: "I needed to make an international call to Poland to order a special meal.There was no option to do it online. The special meal was served in a timely manner, however, the food seemed not natural."