flight was hour late and connection was tight. Not much help from ground crew to get through security and across the airport to the connecting flight.
Overall good experience with just the JetBlue Qatar should have kept the checked in luggage at the Boston Airport while rebooking the missed connection to MSP. That made it extra hard on passengers to carry their luggage to hotel and back and check-in again.
Food is good and tasty. Service also good.
Мінуси: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Мінуси: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Плюси: "In-flight entertainment choices."
Мінуси: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Мінуси: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Плюси: "The crew was amazing!"
Мінуси: "The internet service was not working!"
Плюси: "Seat was comfortable."
Мінуси: "transit timing was a bit hectic."
Плюси: "Crew were so good"
Мінуси: "Everything is good"
Плюси: "flight attendants were not friendly enough."
Мінуси: "both flight from Bos-Doha, Doha-Hanoi was delayed"
Мінуси: "It could be better if they serve food from Doha to Islamabad."
Плюси: "Seats are very comfortable, easy boarding, good crew"
Мінуси: "Food - I wish you have healthy options"
Плюси: "The crew, the seat and catering"
Мінуси: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Мінуси: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Плюси: "The crew, especially Martin and Imen, were fabulous!"
Плюси: "So many movies to spend flight time with great crew"
Мінуси: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Плюси: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Плюси: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Мінуси: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Плюси: "Crew and their promptness to assist"
Мінуси: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Мінуси: "The changed the time of flight had to wait airport for 5 hrs"
Плюси: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Плюси: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Плюси: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Мінуси: "The Ground crews in boston airport were not accomodating."
Плюси: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Мінуси: "The website is not easy to navigate."
Плюси: "Loved the food and entertainment."
Мінуси: "Not enough leg room and space between the chair in front."
Плюси: "Excellent service"
Плюси: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Мінуси: "Movie selection could have been better."
Мінуси: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Плюси: "just enough time in Doha between flights. Not too long not too short!"
Мінуси: "Asian vegetarian food can be of better quality."
Плюси: "good service, good food"
Мінуси: "staff could be more cheerful towards travellers"
Мінуси: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"
Плюси: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Мінуси: "I could not check myself online! so i could not select the best seat."
Плюси: "Staffs were helpful!"
Мінуси: "Food portion can be improved."
Плюси: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Плюси: "Comfort and cleanliness."
Плюси: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Мінуси: "Wait time at Doha for next flight."
Мінуси: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."
Плюси: "Crew, food."
Мінуси: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Плюси: "Flawless boarding, service, food."
Мінуси: "We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint."
Плюси: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Плюси: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Мінуси: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Плюси: "Food, service, staff at the counter"
Мінуси: "Cant think of any"
Мінуси: "Was perfect"
Плюси: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Мінуси: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
Плюси: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Мінуси: "Too tight seatings"
Плюси: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Мінуси: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"
Плюси: "The food and the selection of movies"
Мінуси: "No usb chargers on plane"
Плюси: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
Мінуси: "To long of a flight"
Плюси: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Мінуси: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Плюси: "All was great, until..."
Мінуси: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Плюси: "Good service, friendly staff."
Мінуси: "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
Плюси: "Comfortable seats, good food and in flight entertainment"
Плюси: "Crew was good"
Мінуси: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Мінуси: "crew was so helpful"
Мінуси: "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
Плюси: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Плюси: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Мінуси: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
Плюси: "Good service everywhere"
Плюси: "Boarding was smooth. Staff friendly. Great selection of movies."
Мінуси: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Плюси: "food was good"
Мінуси: "wifi was announced but did not work"
Мінуси: "Comfort, service, food"
Мінуси: "bus service to the plane"
Плюси: "Great crew and food"
Мінуси: "Seat comfort/space"
Мінуси: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Плюси: "Window seat, decent selection of movies / shows."
Мінуси: "VERY small seats. Staff not very attentive."
Плюси: "Crew members were nice People were good at check in as well"
Мінуси: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Плюси: "Comfort and boarding was well done, comfort is really good"
Мінуси: "Crew was little bit nervous and not nice all the time!"
Мінуси: "There was not enough milk while they know there is alot of kids"
Плюси: "Food, service, comfort packs."
Мінуси: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Плюси: "The seats was comfortable"
Мінуси: "The price was good"
Мінуси: "not all the crew spoke English"
Плюси: "We travel and used different airlines but Turkish airlines is one of the best."
Плюси: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives."
Мінуси: "The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last."
Плюси: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Мінуси: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Плюси: "good selection of movies free drinks"
Мінуси: "food was not too good"
Мінуси: "Delayed a couple hours."
Плюси: "Almost everything. Food ..."
Мінуси: "Was great overall."
Плюси: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Мінуси: "Too many redundant and unnecessary announcements"
Плюси: "Food and entertaiment. Crew was very good."
Мінуси: "No leg room for people 6 feet and taller."
Плюси: "I liked the food"
Мінуси: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Плюси: "The food was excellent on this airline. The service was great. I recommend this airline."
Мінуси: "Sadly the airlines treat us like cattle now the way they squeeze us in like sardines in their non-adjustable seats. This appears to be true on all most airlines."
Мінуси: "The flight left very early, without prior warning, so that I almost missed it, despite arriving at the gate at the designated boarding time! The breakfast was also barely edible, which was a surprise as the other times I have flown Turkish the food has been delicious."
Плюси: "nice large screens for entertainment."
Мінуси: "the cabin temperature was too warm making the flight rather uncomfortable."
Плюси: "My check-in experience was very bad. I was doing a business class check-in which was not at all a "business" class experience. The agent was very inexperienced and rude."
Плюси: "Nice flight. Great movie selection."
Мінуси: "I'd like more leg room and tastier food."
Плюси: "The food was perfect!"
Мінуси: "Neither of my flights had working TV screens on my seat."
Мінуси: "Turbulenca were crazy for 10 hours straight"