It’s difficult to understand whether it is quatar airlines or Indigo Airlines
This company violated my ticket terms in the form of canceling my flight while failing to notify me about the change. In an attempt to resolve things, they put me on an earlier flight which I reasonably missed even with my best efforts to catch it. It would have made a bit of sense if they changed my flight forward not backward, and they did all of that without even telling me. I've actually had to wait for the following day to catch a flight.
You need to train your check in crew
TV monitors are very old. Touchpad does jot work well.
Service excellence as always
Comfortable flight, very kind crew. Food was average. Good night use my headset to listen to movies and music which is typical for airlines. Why not offer a subtitles on All movies? I was told to be at the airport 3 1/2 hours before flight but boarding did not start until 2 1/2 hours before flight. In ability to check in online remains frustrating
Плюси: "No distance between passengers (covid)"
Мінуси: "Having to wear The face vizor is silly"
Плюси: "Having social distance space to take a nap"
Мінуси: "I sat in the middle seat of the middle of the plane and the staff kept skipping me during meal and drink service because they assumed the other side took care of me. So that was annoying. I had to keep flagging them down."
Плюси: "They help get passengers to seat and with their luggage"
Мінуси: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Плюси: "Absolutely professional!"
Мінуси: "Nothing all perfect"
Мінуси: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Мінуси: "Internet connection at airport and lounge is not good"
Плюси: "The service is excellent. Best of the airlines bar nane"
Мінуси: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Мінуси: "The aircraft delayed taking off from Doha to Dallas"
Плюси: "The crew was amazing!"
Мінуси: "The internet service was not working!"
Плюси: "The crew was absolutely amazing"
Мінуси: "More movies on the system"
Плюси: "Nothing amazing. Everything was okay and average."
Мінуси: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Плюси: "Qatar is awesome. Amazing service and great new planes."
Мінуси: "All good"
Плюси: "Everything was perfect !!"
Плюси: "So many movies to spend flight time with great crew"
Мінуси: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Плюси: "The staff wad nice"
Мінуси: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Плюси: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Мінуси: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Плюси: "The food and the crew were excellent. Highly recommend the chicken massals"
Мінуси: "The seats in economy class were a little too close for comfort"
Плюси: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Мінуси: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Плюси: "Clean airplane"
Мінуси: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Плюси: "Cabin Crew was great, very professional and capable."
Мінуси: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Плюси: "Confi and relaxed atmosphere"
Плюси: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Плюси: "Business Class is wonderful"
Плюси: "The older style seats are actually more comfortable for taller and larger people."
Мінуси: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Плюси: "its a five stars trip in its services"
Плюси: "The food was amazing. Thank you!"
Плюси: "Easy boarding. Courteous, helpful and professional crew members."
Мінуси: "No internet service on long international flight."
Плюси: "Food and crew"
Мінуси: "Lost baggage no one knows anything."
Мінуси: "No entertainment"
Плюси: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Плюси: "Cabin crew friendly and efficient, great service"
Мінуси: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Плюси: "Exceptional Service Great Food New Planes Overall excellent"
Плюси: "Amicable staff"
Мінуси: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Плюси: "The entertainment selections and the comfort of my seat."
Мінуси: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Плюси: "Crew was fantastic! Food was above average."
Мінуси: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. No entertainment guys? Really?"
Плюси: "New planes, Excellent Service"
Мінуси: "Meals could have been better"
Плюси: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Мінуси: "Nothing to report."
Плюси: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Мінуси: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Плюси: "Service of the inflight crew and food quality."
Мінуси: "Too short layover time in Doha. Had to run from one gate to another to make connection"
I found the crew to be particularly cold and unwelcoming. I had pre-ordered a meal that wasn’t registered. The flight was also delayed. I reached DC by 9:30 pm instead of 7pm
I had problems with the tickets
Плюси: "Seats were horrible and the crew was thr most unprofessional crew"
Плюси: "Everything was good"
Мінуси: "Turkish was phenomenal. FareScan could have definitely been better. After booking they called demanding another $145 for my seats. They said they couldn’t complete my reservation without it and needed an email confirmation from me to approve the new charge. Seeing I was short on time, I didn’t have a choice. Will never do business with them again."
Мінуси: "Hotel for passengers"
Плюси: "crew was great, food was delicious, seats were comfortable."
Мінуси: "updated movie library, better handling of boarding for priority customers."
Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Плюси: "It was calm"
Мінуси: "Maybe in first class"
Плюси: "The crew were friendly and responsive"
Плюси: "Very comfortable seats & clean"
Мінуси: "Not applicable."
Мінуси: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
Плюси: "Crew were great and the airane was clean."
Мінуси: "The leg room in the economy is very tight my knees were hitting the seat in front of me. Also my special low calorie meal was inedible as the protein was so overcooked."
Плюси: "Boarding was on time and the service was nice. The cabin crew were nice too."
Плюси: "Service food timely departure"
Мінуси: "Nothing to dislike"
Мінуси: "Seats are very tight , cleaning is very bad"
Мінуси: "Turkish Airlines apparently cancelled the trip for us. They blamed Justfly and Justfly blamed Turkish airlines. Problem is still unresolved. I am stranded in a foreign country with my family including 2 small kids. Vacation is ruined. I booked this flight on Kayak with Just stfly. Awful, awful experience and no one seems to care. And problem is still unresolved. So thanks for asked for asking but better to fix the problem!"
Мінуси: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."
Плюси: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Мінуси: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Плюси: "The crew onboard the flight were good and the entertainment was good"
Мінуси: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Плюси: "Everything I like"
Мінуси: "Took them too long to pick up the trash ..."
Мінуси: "Connection time was 1h 50 mn coz and still didnt catch my next plan It took me 3 hours to get to the transfer desk in Turkish airline and another 3 hours to be in the hotel. I not recommend it after this bad experience"
Плюси: "Services and quality of food"
Мінуси: "Bit warm the plane"
Плюси: "The food and entertainment were okay."
Мінуси: "The staff was rude. The entertainment consoles didn’t work well."
Мінуси: "bus service to the plane"
Плюси: "great entertainment, good service, middle chair was empty so very comfortable"
Мінуси: "extreme delays! sitting in the plane for 2 hours can be very frustrating"
Мінуси: "i was flaying from San juan , puerto rico conneting to jfk totake turkish airlinethe flight was delyed five hours in san juan due to the weather wh, the station manger called Turkish airlines to tell them my situation they advised it will be ok and hegave me the boarding pass all the way to Lebanon y finaldestination, when i arrived to New york the manager at Turkish Airline (Indian Look) was very very rude and nasty and he tolñd that my ticket was cancelled and i have t pay a new one that cost $1600 Dollar, he did not offer any apology niether look at my face the wole time , the only comment he had told me "you bought your ticket cheap" so i went to Emirates and i bought a new ticket with them. on my return from Lebanon also Turkish airlines had cancelled my return ticket as well . I demand from you to give me a voucher of money because i belive turkish airline are the worst and i wll never fly with them again , i,m going to put my experience with the in all over the social media.Hope to hear from you with some good news. Kind regards, Hasan"
Мінуси: "The food was low quality and delivered in a demeaning fashion."
Плюси: "Everything was superior from A to Z there is no room for complains"
Мінуси: "They have lost our luguage and up to this minute, we dont know where they are and when we are getting them. They are not even answering our calls or emails. Very bad airline with very unprofessional people. Will never fly aith this airline again."
Плюси: "Quick check in. Nice staff."
Плюси: "Staff and food. Also great selection of movies"
Мінуси: "No complaints"
Мінуси: "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."
Плюси: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Плюси: "Pretty much everything except for the fact that they have no entertainment in Russian"
Плюси: "I like everything the staff, the food, the plane was very clean and the entertainment was very nice with lot of options."
Плюси: "Short flight with no issues."
Мінуси: "No problems--everything average."
Мінуси: "Everything was high level"
Мінуси: "The people at Attaturk Airport Information Desk were not helpful. 6 hr wait with nothing to do."
Плюси: "In time"
Мінуси: "They did not give me window seat"
Плюси: "The service is very good. The plane departed on time everything was good"
Мінуси: "This flight was cancelled due to weather conditions in Turkey, a snow storm that caused the Istanbul airport to be closed. I tried to reschedule my flight but was delayed 4 days which meant I was going to miss my work for 3 days."
Мінуси: "The crew is really rude and unhelpful and the seats not clean"
Плюси: "The flight was empty so got 3 seats to myself"
Мінуси: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Мінуси: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Плюси: "It is very bad all flights been cancelled!"
Мінуси: "Didn't like any thing zero bad I wanna come back to the state! I'm was born in 1946 I couldn't stand on my feet any more!"
Плюси: "Several check points were not very pleasent , but necesarry."