Passengers were fighting and the crew failed to control them.
It was just before we boarded the aircraft that we had to literally go thru another security check, we were body checked, all our carry on luggages inspected again and swabbed down. The staff were very rough and not courteous, we were treated like scum. The business class experience for travellers should be better, we were then lined up with Economy class passengers. Turkish Airlines Ground Staff are extremely rude and condescending, muttering under their breath, laughing and being very disrespectful. This was very demeaning.
Плюси: "Comfortable seat."
Мінуси: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Плюси: "Great food options, very tasty. Crew was attentive, polite and professional."
Мінуси: "they allowed either carryon or a personal pack"
Плюси: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
Мінуси: "I didn't fly, they opened counters late, closed the gate early didn't make an announcement."
Плюси: "Crew was exceptional. Very polite and helpful. Flight was on time."
Мінуси: "Food is not that great. They served a beef dish as the second meal without a non-meat alternative. Seats are pretty tight and the movie selection was not that great, although they offered dozens of options so it could just be my taste in movies."
Мінуси: "Entertainment device was broken, and there was no crew passing by (without food or drinks) to ask him/her about it."
Плюси: "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
Мінуси: "My bag did not make the connection in Istanbul due to late arrival from Nairobi."
Плюси: "Great crew, was at gate to help us refirect to later flight. Onboard crew provided extra of meal due to allergies."
Мінуси: "Fish always served, I'm allergic and this is not a special meal request in USA, a lesson for myself."
Плюси: "The crew on the airplane were fantastic. They arranged an aisle seat, which I requested upon checking in."
Мінуси: "I asked for an aisle seat and I was assured when I checked in that I have an aisle seat. But this was not correct. The crew on the airplane did their best to accommodate my request and they were successful. So the mistake was that of the crew in Berlin where I started my flight."
Мінуси: "Seats allocation was uncertain until we checked in"
Плюси: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
Мінуси: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."
Плюси: "Professional nice food"
Плюси: "Friendly and helpful flight attendants, delicious food, great movie selection."
Мінуси: "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."
Плюси: "Excellent all around"
Мінуси: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
Плюси: "All is fine and the crew is wonderful."
Мінуси: "The breakfast meal upon arrival to Houston was partially frozen. I guess this must have been a human mistake."
Мінуси: "See above, very poor experience with Turkish airlines. On the flight to NY, I asked for some food (the cheese sandwiches) only to be told that they did not have enough for the flight and that they ran out. If you are going to offer something inflight, should you not make sure that you have enough of the item?"
Мінуси: "seats were definitely narrow"
Плюси: "had a medical emergency mid flight and the crew was fantastic and accommodating."
Плюси: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."
Плюси: "The food, it's excellent.The entertainment system is really complete."
Мінуси: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."
Плюси: "Ground & air crew was very cooperative & nice"
Мінуси: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Плюси: "Great smooth flight, amazing movies, everything was clean and smelled great, crew was catering"
Мінуси: "Nothing to complain about!"
Плюси: "Fine, short flight overall. Crew was good, airplane comfortable, and the boarding process was fine."
Мінуси: "I expected more substantial dinner; perhaps because the one in the Venice-Istanbul flight was. The latter flight got beef/pasta choice, whereas the former one a tuna-fish sandwich."
Плюси: "Great experience for my first international flight."
Плюси: "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
Мінуси: "I have nothing to complain about. I did not at any time feel disappointed about anything."
Плюси: "The food was great!"
Мінуси: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
Плюси: "Good flight service. Nice STAR lounge in Milan"
Мінуси: "On line check-in does not remember frequent flier info."
Мінуси: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Плюси: "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
Мінуси: "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."
Плюси: "A lot of media content"
Мінуси: "driving to the plain by bus"
Плюси: "Excellent service"
Мінуси: "I am a vegetarian. I did forget to order vegetarian meal. When I said this at lunch time the response was "sorry, we do not have any extra vegetarian food." Not even attempting to see if they can substitute with any fruits, chocolates etc."
Плюси: "I was able 3 soccer games live during the flight. Food was also very good."
Плюси: "I loved the complimentary Turkish delight and all the food provided. Not only were meals served on shorter flights, the food itself was very tasty. The crew was nice, if somewhat aloof, but everything was provided without having to ask. Pillows, blankets, and headphones. They also gave us these wonderful pouches with slippers, eye mask, toothbrush and toothpaste, and chap stick."
Плюси: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Мінуси: "Entertainment on board was poor. No power outlets."
Плюси: "Same as above"
Мінуси: "Same as above Very bad experience"
Плюси: "Food was ok."
Мінуси: "I was so cramped and I'm only 6'. My back has hurt for days after that flight."
Мінуси: "This was not a business class seating arrangement"
Мінуси: "Would not r commend in any capacity"
Мінуси: "Our flight was direct to Bari but suddenly we see that it is not ...."
Плюси: "Very friendly and attentive flight personal. Meal was excellent. Although a flight passenger is able to order a special meal, like vegan/vegetarian, etc. I was too late with that and still received a almost vegan meal."
Плюси: "Not a lot of options as far as the entertainment was concerned. The food was really good and the staff really courteous. However the seats were very uncomfortable."
Мінуси: "No leg space Not a lot of TV shows"